1 ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

Introducing HP BTO Essentials

David JassoSenior Product Marketing Manager, HP

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BTO Solutions Journey

Phase Description Status

1 Acquire the IT supply chain Largely complete

2 Integrate best of breed portfolio to deliver IT solutions

Establishedapproach

3 Deliver a unified foundation for BTO Ops and BTO Strategy

Evolving

4 Extend the unified foundation into BTO Apps

In Planning

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Motivation for Phase 3

Phase 1 and 2 Customer Feedback

Great start– Breadth and depth of offering– Solution approach is right on

More is still needed–Address solution based dashboards, reports, and analytics–Provide better integration of new IP to support core processes–Provide better connection to knowledge sources (best practices)

Phase 3– Builds upon strong technology elements already being leveraged– Adds new capabilities to address additional customer expectations– Innovates under the umbrella of a unified set of capabilities

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UCMDBBTO

Data model

HP LiveNetwork

HP Operations Orchestration

BTO Discovery

Data Integration

IT Process Automation

Visualization andDecision Support

Content and Community

UI Mash-up Shared Reporting

BTO Solutions

Unified Technology Foundation

DW

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BTO Data Model

Unifying data model– The vocabulary for data exchange

between products

– Being implemented across BTO

Benefits of adopting BDM– Improved data consistency across

BTO

– Reduce cost in manually reconciling data

– Reduction in reconciliation issues

– Greater interoperability, simplified solutions

– Better transparency between IT and Business Services

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Data Consumers

Data Providers

Core CI Discovery andDependency Mapping

Extended Core CI Discovery Non- Core CI Data

Integration and Federation

–UCMDB provides a shared service context across IT

–Access to data across IT in Service Context–Foundation for Configuration Management System for multi-pillar solutions

–Foundation for Real time service model within BSM

–Leverages BTO Discovery and BTO data model to support integration

Universal CMDB

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Operations Orchestration

CCRM example– RFC is opened in SM, reviewed

and approved in RC– Approval triggers OO flow which

executes change operations using HP Server Automation

– OO flow updates & closes SM ticket

CLIP example– Alert launches OO flow and OO

flow takes ownership of alert– OO opens incident ticket in SM

and also drives diagnostic and repair procedures

– OO flow updates SM ticket with full audit trail , acknowledges the OM alert event and closes the SM ticket

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LiveNetwork

Directly integrated with BTO products

– Software downloads– Peer and HP networking– Announcements– RSS feeds

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Reporting and Analytics Approach

STRATEGICMEASURE-

MENT

ANALYTICALAPPLICATIONS

OPERATIONALREPORTING

Business Objects based reports built on operational databases

Process Analytics, Financial Planning and Analysis, Performance

Executive Scorecard

–Real or near real time data–Operational focus–Embedded with products

–Historical trending across domains–Leveraging the BTO DW

–Personas based dashboards–Leveraging KPI library–Leveraging the BTO DW

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myBTO Dashboards

BTO Data Warehouse

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Executive Scorecard

–Built using UI Mash-up technology leveraging multiple existing data marts

–Will leverage a single BTO wide data warehouse in the future–Demonstrates our intention and aspirations

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Our StrengthsWhat our customers tell us

Portfolio bread and depth– Customers believe we can solve more of their problem than

alternative vendors

Solution orientation– Customers believe we are on the right track to deliver

integrated solutions

Leverage– Customers like that we are leveraging technologies like OO

and UCMDB across the portfolio

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Q&A

14 ©2010 Hewlett-Packard Development Company, L.P.

To learn more on this topic, and to connect with your peers after

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www.hp.com/go/swcommunity

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