introducing - everience...cumulated turnover everience global alliance countries covered. 16/10/2015...
TRANSCRIPT
INTRODUCING
Corporate presentation
16/10/2015 © EVERIENCE– 171 avenue Georges Clemenceau 92024 Nanterre Cedex FRANCE 3
Mission
« … empowering all the potential
of your IT landscape and bringing out
high value to the business … »
EVERIENCE
a facilitation provider
for business digital uses
16/10/2015 © EVERIENCE– 171 avenue Georges Clemenceau 92024 Nanterre Cedex FRANCE 4
Three key business drivers
PEOPLE
Offering efficient and
customized user centric
experience
DIGITAL
Choosing, implementing and runing the
right technologies
BUSINESS
Boostingbusiness
processes, bringing a
competitiveadded value
Performance SuccessBalance
16/10/2015 © EVERIENCE– 171 avenue Georges Clemenceau 92024 Nanterre Cedex FRANCE 5
Values
BALANCETENACITYADAPTABILITY
16/10/2015 © EVERIENCE– 171 avenue Georges Clemenceau 92024 Nanterre Cedex FRANCE 6
Our strengths enable your success
Human Resources
Knowledge Management
Quality of Service
Continuous Improvement
Innovation
16/10/2015 © EVERIENCE– 171 avenue Georges Clemenceau 92024 Nanterre Cedex FRANCE 7
EVERIENCE facts and figures
2010 2011 2012 2013 2014
120
100
80
60
M€111,8
TO
2010 2011 2012 2013 2014
2000
1750
1500
1250
2000ownstaff.
97% contract renewal rate
+10% annual organic growth
<12% staff turnover rate
Innovation lab
21 years old
200 loyal customers
50% in the top 40
french companies ranking
6 sites
EBIT7,2%
900 CERTs
16/10/2015 © EVERIENCE– 171 avenue Georges Clemenceau 92024 Nanterre Cedex FRANCE 8
Our staff is the core of our services
Integration
Long term contracts
Set career paths
Follow up
Team spirit
Team working
Team building
Close management
Helping each other
Progressive
responsibility
Training
Individual training
program
Service training
Institute
Incentive
Professional
advancement
Professional guidance
Financial incentives
Growth and
dynamism
Development
Annual performance
reviews
Professional mobility
Career management
committee
16/10/2015 © EVERIENCE– 171 avenue Georges Clemenceau 92024 Nanterre Cedex FRANCE 9
Our locations
7/24/365
25 languages
Frankfurt
Lille
Paris
Angers
Timisoara
Tunis
Singapore
16/10/2015 © EVERIENCE– 171 avenue Georges Clemenceau 92024 Nanterre Cedex FRANCE 10
Worldwide coverage: partnerships
50 countries
20,000 employees
More than€2B cumulated turnover
EVERIENCE
GLOBAL
ALLIANCE
Countries covered
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On site support services catalog
© EVERIENCE– 171 avenue Georges Clemenceau 92024 Nanterre Cedex FRANCE
Global Alliance
1st Mode Large sites
2nd Mode « Campus »
sites
3rd Mode « Medium
or smallcritical sites
4th Mode Small sites
5th ModeN2 Remote
5th Mode:« N2 remote » Off-site support Remote administration
4th Mode:« Ad Hoc » Intervention
upon request Remote control
3rd Mode:« Doctor’s Day » 1 to 4 days per
week planned Corrective and
preventive actions for IMAC and ingathering of MOC
2nd Mode:« Campus »• Dedicated
team basedon the main site
• Headed towardsnear by platforms
1st Mode:« Large site » On site dedicated team Also for critical or secured site
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On site support services catalog
© EVERIENCE– 171 avenue Georges Clemenceau 92024 Nanterre Cedex FRANCE
EVERIENCEGlobal
Alliance
1st Mode Large sites
2nd Mode « Campus »
sites
3rd Mode « Medium
or smallcritical sites
4th Mode Small sites
5th ModeN2 Remote
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Lines of services
UserExperience
Management
ITService
Management
BusinessService
Management
Empoweringyour staff
Empoweringbusiness processes
Empoweringbest-in-class IT solutions
16/10/2015 © EVERIENCE– 171 avenue Georges Clemenceau 92024 Nanterre Cedex FRANCE 14
User Experience Management
« Focusing and supporting the end-user, giving him the optimal experience for hisdigital work environment »
► IT infrastructure outsourcing services► Excellency and competency, service desk► IT Operation Analytics
Service Desk Asset Lifecycle Management
User Centric Assistance: multi-channel requestmanagement, incident and problem management
Managing the devices life cycle: procurement, supply chain management, inventory management on site and remote
IT Corner & Digital Corner Self Service
Bringing the IT Department’s vision to the user: support, follow-up and demonstrations
Develop user’s autonomy, capitalize knowledge, improve the incident management process
Mobile Digital User Information System Performance
Taking into account the whole user devices’secosystem: multidevice, multi-OS, mobility, BYOD
Quality of service perceived by the customers measurement, trends analysis, advice and act
UserExperience
Management
16/10/2015 © EVERIENCE– 171 avenue Georges Clemenceau 92024 Nanterre Cedex FRANCE 15
IT Service Management
« Delivering advanced expertise on the latest fixed and mobile IT platforms for organizations’ productivity »
► Workstation, Mobile devices, Internet of Things► IT architecture, Servers, Networks, Virtualization► Microsoft Cloud solutions (Microsoft Gold Partner)
Workstation engineering Asset Lifecycle Management
Workstation platform design, mastering and packaging
Managing the devices life cycle: procurement, supply chain management, inventory management on site and remote
Cloud solution Project Management
Designing and running private cloud, public and hybrid platform, Microsoft expertise (Intunes, Office 365)
Transformation, migration, business portfolio management
Server engineering Network engineering
Designing and running Microsoft and Unix, virtualization platform architectures, backup, Mailing, DRP/BCP
Designing and managing network architectures: LAN, WAN, switches, security,
ITService
Management
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Business Service Management
« From User experience to Customer experience, transform business processes to get a competitive advantage»
► Outsourcing Business Processes► Consulting ► Business model transformation
Innovation and Transformation consultancy Outsourcing solution
Understanding business models’ mutational impacts, Set up and manage the transformation program
Ensuring operations and recurrent services, optimizing quality of service for the end user
Vertical Solution Reporting Factory
Seting up new tools and processes in order to bring out support to the customer along the change management journey
Maintaining data flow and suporting decision-making
Business Process Management Quality Factory
Management of corporate specific processes: purchasing, sales, loyalty
Quality of service perceived by the customers, trends analysis, advice
BusinessService
Management
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Success stories
201520142013
BNP Real EstateRexelDecathlonKeolisGroupe AvrilLCL AgencesGide Loyrette NouelCACIB….
CaagisSt Gobain Central EuropeEuronextEuler Hermes AllemagneCA Consumer FinanceErametFrançaise des JeuxBrico DépôtAXA Investment ManagersCaisse des Dépôts et ConsignationTF1….
Caisse d’EpargneSocotecDBA Apparel (DIM…)BNP Leasing SolutionAccor Le ClubKPMGLVMH Perfumes & CosmeticsAmundiSociété GénéraleGroupamaEuler Hermes France….
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Success stories
FOOD & DAIRY SPORT
EQUIPMENTINDUSTRY
Our experiencewith :
WW leader retailsports articles
End-users 5, 000 350 stores 38, 000
Languagescovered
Countries 29 14 7
Services
Service Desk outsourced SAP Support included
Functional support business on SAP
ManugisticHyperion,EDI
Sales Management
Service Desk (remote & proximity
Functional Support for the store and for the head
office
Outsourcing of workstationService Desk
Workstation engineering (universal
master/multilingual)Supervision/ administration
server and networkChange Management
Functional support
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Success stories
FINANCE INSURANCE INDUSTRY
Our experiencewith :
End-users 1, 000 4, 100 5, 000
Languagescovered
Countries 5 7 EMEA + Nordic
Services
Service Desk & remote services
Onsite SupportAsset Management
Mastering and Packaging Governance & management
of change
VIP Services Service Desk & remote
services FR+GEOn site Support
Asset Management Consulting on the
evolution of IT SM toolsTransformation plan
Service Desk (application monitoringProximity
Fleet managementSupervision
serverPackaging/Mastering
Antivirus software & security patch
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Success stories
LUXURY HORECA INDUSTRY
Our experiencewith :
WW leader retailluxury goods
End-users 5, 900 4, 800 5, 000
Languagescovered
Countries 35 92 12
Services
7/7 Service DeskOn-Site Support (head
office and stores)24/7 international
application monitoringOS engineering
Data Center monitoring on Singapore’s site
24/7 ServiceService Desk
Escalation and monitoring on field operation
Application roll-out support
Assistance and migration training
Process support
24/7 ServiceBusiness support
Functional support in business line : SAP, VPN
CONTACT US
Tel +33 (0)1 41 37 70 00
Fax +33 (0)1 41 37 70 01
Mobile +33 (0)6 43 94 46 28
16/10/2015© EVERIENCE– 171 avenue Georges Clemenceau 92024 Nanterre Cedex FRANCE 21
www.everience.com