introaiims thirdedition july2011 v4 public info changes

An Introduction to :

the Australasian Inter-Service Incident Management System

Outcomes• Explain the purpose of AIIMS and its relationship to

national, state, organisational and local emergency management arrangements

• Explain the intended system outcomes, key features, and benefits when AIIMS is applied to incident management

• Briefly explain the key system concepts of AIIMS

• Describe the scope of the incident control function

Outcomes• Explain the scope of the planning operations

logistics and information functions

• Identify the purpose and key features of an Incident Action Plan and the factors considered in its development

• Outline the essential communications that should occur at an incident

• Outline the features of an effective changeover of personnel and equipment

Course OutlineSession 1 Emergency Management Arrangements

Session 2 AIIMS

Session 3 The Control Function

Session 4 The Planning Function

Session 5 The Operations Function

Session 6 The Logistics Function

Session 7 Information

Session 8 Establishing and Maintaining Control

Session 9 Incident Action Planning

Session 10 AIIMS TEWT

Session 1

Victorian Emergency Management Arrangements

Emergency Management Act

• Objective – to ensure that the components of emergency management are organised within a structure which facilitates:

planning

preparedness

operational coordination

community participation

Legislative base for emergency management arrangements in Victoria

Prevention/Response/Recovery

Emergency Management Structure

Government

Minister for Emergency Services

Chief Commissioner

State Level Committees

Regional Level Committees

Municipal Level Committees

State Emergency Response Plan

• Prepared by Chief Commissioner of Police

• Helps coordinate response by “all agencies having roles and responsibilities in relation to the response to emergencies

• Administered and applied by: State Emergency Response Co-ordinator - SERC Regional Emergency Response Co-ordinators - RERC Municipal Emergency Response Co-ordinators -

MERC Field Emergency Response Co-ordinators - FERC

Required by the Emergency Management Act

State Emergency Response Plan

• Command: relates to agencies and involves the direction of resources operates vertically within agencies

• Control: relates to the situation delegated to a nominated agency operates horizontally across agencies exercised at three levels: Incident, Area of Operations, State

• Co-ordination: involves bringing together agencies and resources

Identifies key management tasks in response

State Emergency Response Plan• Identifies roles

response agencies

• Control

• Support

service agencies

Emergency Response Co-ordinators

• also defines Regional and Municipal boundaries

Fire Services Commissioner• Ensure Fire Services work as and integrated

force

• Exercise Control over major fires

• Leads the state control team

• Leads state emergency management team

Emergency Response Coordinator

• Responsible for:

preparedness planning

ensuring attendance of appropriate agencies, control structure, and EMT

coordinating requests for resources

liaise with recovery agencies

registration and relief

Member of Police Force

Control and Support AgenciesControl Agency

• agency identified in Emergency Management Manual as being responsible for controlling an emergency

• Incident Controller

Support Agency

• agency identified as supporting Controlling agency

• Agency Commander

Emergency Management TeamRequired if two or more agencies involved:• Incident Controller

• Support Agency Commanders

• Emergency Response Co-ordinator

Role:• consultation between agencies

• coordinated tasking

• systematic acquisition of resources

Three tiers:• incident, area of operations, state

Command, Control and CoordinationCOORDINATION

EMERGENCY

CONTROL – Incident Controller

Agency Commander

Supervising Personnel

Operational Personnel

Co

mm

and

Agency Commander

Supervising Personnel

Operational Personnel

Co

mm

and

Other Agencies & ResourcesResponse Coordinator EMT

Municipal Responsibilities• Municipal Emergency Management Committee

Municipal Emergency Management Plan

• Identification of resources

• Municipal Emergency Co-ordination Centre (MECC)

• Municipal Emergency Resource Officer (MERO)

• Municipal Recovery Manager (MRM)

Questions and review

Session 2

The Australasian Inter-Service Incident Management System

AIIMS - historyIntroduced in Australia early 1990’s

• derived from: NIIMS (National Inter-service Incident Management system) –

1970’s Large Fire Organisation (CF&L – Vic, CALM, WA) – 1980’s

• now used by: most fire agencies emergency service agencies some government agencies some police forces

AIIMS

• Effective and efficient control of incident

• Minimised impact on the community and environment

• Provides for a safe working environment and effective risk management

• Provides for the welfare of personnel involved in controlling the incident

System Outcomes

AIIMS

• Standard approach

• Defines outcomes

• Safety health and welfare

• Adaptable and scalable to type/size/complexity of any incident

• User managed

• Economies of scale

• Universal

• Roles not just for emergency services

Benefits

AIIMS

Principles need to be applied in accordance with agency procedures

Principles• Functional management

• Span of control

• Management by objectives

AIIMS Five Functions

Control

Public Information

Planning Operations Logistics

AIIMS The Incident Management Team - IMT

Incident Controller

Public Information Officer

Planning Officer Operations Officer Logistics Officer

AIIMS Incident Management Structure

Operations Officer

Air OperationsManager

Aircraft Officer

Airbase Manager

Air Attack Supervisor

Aircraft

DivisionCommander(s)

Sector Commander(s)

Strike Team Leaders

Crew Leaders

Single Resources

Staging AreaManager

Task Force Leaders

Crew Leaders

Single Resources

Incident Controller/Deputy Incident Controller

ERC & Agency Commanders/Liaison Officers Safety Advisor

EMT

AIIMS Incident Management Structure

Planning Officer

Situation

Comms Planning

Resources

Management Support


Warnings and Advice

Media Management

Community Liaison

Logistics Officer

Supply

Facilities

Ground Support

Comms Support

Medical Services

Catering

Finance



EMT

Span of ControlRelates to ratio of supervision

• Enables effective:

command and coordination

communications

supervision and improved safety

Span of Control

Span of Control

Span of control not exceeding 1:5 is desirable

Management by ObjectivesObjective - a goal statement, i.e.:

“what we want to achieve”

Objectives should be SMART:

Specific

Measurable

Achievable

Relevant

Time framed

Objectives

• safety of incident personnel

• protection and preservation:

life

critical infrastructure

assets supporting economic production or individual livelihoods

residential property

environmental values

Strategic priorities

Management by Objectives

• identify how the Objective will be achieved

• broad in scope

• generally developed by the Incident Management Team and specified in the Incident Action Plan

Strategies

Management by Objectives

• the specific activities undertaken to implement a Strategy

• usually determined by Operational Commanders who direct and supervise resources in the application of tactics in a dynamic environment

• some tactics need to be specified in IAP

critical operational issues

safety implications

Tactics

Session 3

The Control Function

The Control FunctionResponsible for the overall management of the incident• maintained by the Incident Controller

• only ever one controller duration of the incident defined period of time

• appointed by Control Agency and determined by: order of arrival SOPs or Interagency agreements demands of Incident Emergency Response Coordinator

• can be filled by Support Agency in absence of Control Agency

• role can be transferred briefing and formal transfer


• managing activities undertaken to control the incident

• interfacing with organisations and people working outside the incident management structure

• interfacing with organisations, communities and individuals affected by the incident

Scope


• safety and welfare

• control of the incident

• plans and strategies

• manage the incident effectively and efficiently

• advice and warnings

• liaison and cooperation with stakeholders external to the incident

Responsibilities of the Incident Controller


• operational or command focus

Larger and more complex incidents

• multiple priorities

• delegation of functional responsibility for Operations, Planning and Logistics

• managerial focus

Small and simple incidents


• predicted development

• complexity of incident

• span of control

• work overload

• use of specialists

• incident escalation

• protracted operations

• mentoring

Delegation and the Incident Management Structure

The Control FunctionDeputy Incident Controller:

• large and complex incidents

• multi agency incidents

Role:

• assist the Incident controller

• represent Incident controller

• represent interests of support agency

• assume control where jurisdiction changes

The Control FunctionIncident Controller Support

Liaison Officers Safety Advisor

Technical Specialists

Local Knowledge

Logistics OfficerPlanning Officer

Incident Controller

Operations OfficerPublic Information Officer


Control Activity!!

Session 4

The Planning Function

The Planning FunctionScope

• collecting, evaluating and disseminating information

• preparing and disseminating plans

• collecting and maintaining information on resources

• provision of management support

Managed by the Planning Officer

• appointed by the Incident Controller to establish and oversee the Planning Section

The Planning FunctionResponsibilities of the Planning Officer:

• identify planning issues and priorities

risks and threats

control options

• establish and review Planning Structure

• task and supervise Planning Units

Structure of Planning SectionIncident Controller/Deputy Incident Controller

Logistics OfficerOperations OfficerPlanning Officer

Situation

Resources

Comms Planning

Management Support


Situation Unit• information collection

• weather service

• information analysis

• mapping

• information displays

• situation evaluation and reporting

Resources UnitResources Unit

Communications Planning Unit


Management Support UnitManagement Support Unit

Situation UnitSituation Unit

Planning SectionPlanning Section

Resource Unit• resource tracking

•Resource Tracking Systems

•Resource Summaries

•Structure Charts

• timekeeping

• Changeover and Demobilisation planning







Comms Planning Unit







• identify communication requirements

• develop and monitor Communications Plan

•Who Who?

•How?

Management Support Unit







• administrative support

• ITC equipment operators

• records and document management

The Planning SectionPlanning Activity!!

Session 5

The Operations Function

The Operations FunctionScope

• managing activities taken directly to resolve the incident

• managing resources assigned to the Operations Section

Managed by the Operations Officer

• appointed by the Incident Controller to establish and oversee the Operations Section

The Operations FunctionResponsibilities of the Operations Officer:

• assess the incident

• confirm Objectives and Strategies

• develop and implement Operations Plans

• establish and review Operations Structure

• task and supervise resources

• maintain safety and welfare on the incident ground

Structure of Operations Section


Sector Commander(s)

Strike Team/ Task Force Leaders

Single Resources

Staging AreaManager


Logistics OfficerOperations OfficerPlanning OfficerPublic Information

Officer

DivisionDivision

Sector Sector

Strike Team/ Task Force


Staging AreaStaging Area

• single appliance:

vehicle, plant/equipment

• team of up to 5 people

• individual person

• crew leader

• role – implement tactics

• Identification:

home location

Single ResourcesOperationsOperations

Single ResourceSingle Resource

Incident ControllerIncident Controller


• group of up to 5 Single Resources Strike Team – common capability

• Task Force – mixed capability• common communication• Strike Team/Task Force Leader• role – implement strategies & tactics• Identification:

home location alpha or numeric character code

Strike Teams & Task Forces

OperationsOperations

DivisionDivision

Sector Sector






• subdivided part of an incident geographic functional

• Sector Commander• tactical focus• identification

geographic• local reference

alpha or numeric character function

SectorsOperationsOperations

DivisionDivision





Sector Sector


• higher level of subdivision geographic functional

• large or complex incident• Division Commander• strategic focus• identification

geographic• compass point• broad location

function

DivisionsOperationsOperations

Sector Sector




Staging AreaStaging Area DivisionDivision


StagingArea

StagingArea

• facility to register and prepare resources

whole incident

Division or Sector

• Staging Area Manager & Staging Area Management Team

• report to Operations

• liaise with Planning and Logistics

Staging AreaOperationsOperations

DivisionDivision




Sector Sector

Structure of the Operations SectionSimple structure: initial response

Incident Controller

Single Resource

Operations Officer

Single Resource

Single Resource

Structure of the Operations SectionDeveloping structure: first responders with initial support

Incident Controller

Operations Officer

Sector Commander

Sector Commander

Single Resource

Single Resource

Single Resource

Single Resource

Single Resource

Single Resource

Structure of the Operations SectionDeveloped structure: additional support, extended duration and/or complexities

Incident Controller

Operations Officer

Sector Commander

Sector Commander

Sector Commander

Strike Team Leader

Task Force Leader

Staging AreaManager

Single Resource

Single Resource

Single Resource

Single Resource

Single Resource

Structure of the Operations SectionFully developed structure: complex and long term operations and/or large numbers of resources

Incident Controller

Operations Officer

DivisionCommander

DivisionCommander

Sector Commanders

Sector Commanders

Staging AreaManager

Single Resources

Single Resources

Single Resources

The Operations SectionSpecialist Units:

• may be required when specialist resources used

• only aircraft currently recognised in AIIMS structure

Other considerations:

• plant and heavy equipment

• boats

The Operations SectionIncident Controller/Deputy Incident Controller

Logistics OfficerOperations Officer


Aircraft Officer

Airbase Manager


Aircraft


Sector Commander(s)

Strike Team Leaders

Crew Leaders

Single Resources

Staging AreaManager

Task Force Leaders

Crew Leaders

Single Resources

Planning OfficerPublic Information Officer

Operations PlansDeveloped in consultation with IMT

Should Identify:

• objective and strategies

• Structure

Physical

Command

• task allocations

• resource allocation

• safety issues

The Operations SectionOperations Activity!!

Session 6

The Logistics Function

The Logistics FunctionScope

• obtains and maintains human and physical resources, facilities, services and materials

Managed by the Logistics Officer

• appointed by the Incident Controller to establish and oversee the Logistics Section

The Logistics FunctionResponsibilities of the Logistics Officer:

• identify logistics requirements

• establish and review Logistics Structure

• task and supervise Logistics Units

Structure of Logistics UnitIncident Controller/Deputy Incident Controller

Logistics Officer

Supply

Facilities

Ground Support

Comms Support

Medical Services

Catering

Finance

Operations OfficerPlanning OfficerPublic Information

Officer

Supply Unit• acquisition of resources

• receipt and storage of resources

• distribution of resources

Facilities UnitFacilities Unit

Ground Support UnitGround Support Unit

Medical Services UnitMedical Services Unit

Catering UnitCatering Unit

Finance UnitFinance Unit

Communications Support Unit


Supply UnitSupply Unit

Logistics SectionLogistics Section

Facilities Unit• establish facilities

• security and maintenance

• accommodation

• restore facilities










Ground Support Unit

Ground Support Unit

Ground Support Unit









• transport

• traffic

• fuel

• security & maintenance

• re-supply

Communications Support Unit• technical advice

• acquisition and installation

• maintenance










Medical Services UnitSupply UnitSupply Unit







Medical Services Unit

Medical Services Unit


• first aid and welfare requisites

• first aid & medical services

• health and welfare support services

• CIS support services

• OH&S reporting

Catering Unit• drinking water and

refreshments

• meals










Finance Unit• accounts and pay claims

• insurance and compensation claims

• cost analyses

• cost recovery










The Logistics SectionLogistics Activity!!

Session 7

Information SessionPublic Information

Officer

Warnings and Advice Unit

Community Liaison Unit

Media Management Unit

Session 8

Establishing and Maintaining Control

Levels of Incidents• LEVEL 1 – low complexity or size,

short duration

• LEVEL 2 – medium level of complexity or size, extended duration

• LEVEL 3 – high level of complexity or size, long-term duration

Incident Management Structure Level 1 Incident

Incident Controller – CL/IC P Fry

Logistics OfficerP Fry

Operations OfficerP Fry

Planning OfficerP Fry


P Fry

Incident Management Structure Level 1 Incident – Operations Function delegated

Incident Controller – CL/IC P Fry

Logistics OfficerP Fry

Operations OfficerW Dunne

Planning OfficerP Fry


P Fry

Incident Control Point• The location at the incident from which the Incident

Controller operates

• Used for Level 1 incidents and during transition from a Level 1 to a Level 2 or Level 3 incident



Incident Controller – B Stark

Logistics OfficerA McReadie

Planning OfficerT Ford

Required UnitsActivated

Required UnitsActivated

Staging AreaManager

Staging AreaManager

Sector Commander

Sector Commander

Sector Commander

Ops PointDeputy Ops

L Berry

Operations OfficerP Fry

EMT


B.Smith

Incident Control Centre• location where members of the IMT work

together to control an incident

• Level Two and Level Three Incidents

• may be located remote from incident

Operations Point• location at an incident from which Operations are

directed

• Level 2 incidents

• a focal point for communications

at the incident

to and from the ICC/IMT

• may also serve as a check in location

Staging Area• location established by Operations Officer where

resources:

report and register

receive Briefings

are coordinated for deployment

can be provided with necessary welfare and maintenance

• may service all or part of the incident




Sector Commander(s)

Operations Officer


Aircraft Officer

Airbase Manager


Aircraft

Strike Team Leaders

Crew Leaders

Single Resources

Staging AreaManager

Task Force Leaders

Crew Leaders

Single Resources

EMT


Planning Officer

Situation

Resources

Comms Planning

Management Support

Public Information Officer Logistics Officer

Supply

Facilities

Ground Support

Comms Support

Medical Services

Catering

Finance

Sector CMFB

Sector BDSE

Sector ACFA

OperationsCFA

Multi-Agency Incident Management

• Roles determined by accreditation, needs and skills

ERC & Agency Commanders/Liaison Officers Safety Advisor – DSE

EMT Incident Controller - Appointed by Control Agency

LogisticsVicPol

SupplySES

FacilitiesDSE

Ground SupportSES

Comms SupportDSE

Medical ServicesASV

CateringRed Cross

FinanceControl Agency

Technical SpecialistsEPA / BoM

SituationDSE

ResourcesCFA

Comms PlanningDSE

Management SupportCFA

InformationCFA

PlanningDSE

Public InformationCFA

Warnings and AdviceDSE

Community LiaisonDSE

Media ManagementDSE



EMT

Incident ReportingEssential in establishing and maintaining control• Incident Controller must establish secure line of

report to Control Agency • allows Control Agency to assist the IMT

predict and prepare support prioritise competing demands provide information to ERC, Support and Recovery

Agencies, and other stakeholders

• municipalities

• community

• media

Session 9

Incident Action Planning

Incident Action PlanningAn active and dynamic process

• leads to the development of the IAP

• reliant on information flow

• needs to be inclusive of:

phases of emergency management

• Prevention, Response, Recovery

risk management

requirements for changeover and demobilisation

Incident Action PlanningThe IAP

describes the overall incident objectives and

strategies

identifies risk exposures

ensures continuity of control operations

provide best use of resources

identify total anticipated resource requirements

Incident Action PlanningAction Planning process:

• gathering and analysing information

• establishing an Incident Objective

• selecting appropriate Strategies

• communicating/disseminating the IAP verbally - simple incidents documented - complex incidents

• implementing and evaluating the IAP

• reviewing the IAP

Planning MeetingsCritical in the development of the IAP:

• a forum to update information

• allow confirmation of Objective and Strategies

• identification of concerns and priorities

• discuss development of IAP

Need to occur:

• soon after IMT assemble to confirm current IAP

• as required to update current IAP and prepare next IAP

Incident Action PlanContent:• situation reports

• Incident Objective and strategies

• threats and risks

• Incident Management Structure

• the Communications Plan

• Deployment Orders and Resource Allocations

• administrative and logistics plans

• Information Plan

• safety information

• supporting maps

Incident Action Planning

Dependent on:• Comms Plan

• Information Plan

• SitReps and Liaison

• Briefings and Debriefings

Relies on Information Flow

UpReporting up within

agencies

WithinRegular exchange of information up and down the incident management structure

Across

Out

Community and general

public

Reporting to other organisations

involved

Incident

Situation Reporting and LiaisonEssential for effective information flow

• incident IMT

• IMT Control Agency, Support & Recovery Agencies, and the Emergency Response Co-ordinator

BriefingsUsed to help ensure effective information flow• Briefing Format: SMEACS – Q

Situation

Mission

Execution

Administration

Command and Communication

Safety

Questions

DebriefingsAlso help ensure effective information flow

• should identify:

what went well

what needs to be improved

recommendations for improvement

• Debrief information used by the IMT

adjust the current IAP

help prepare the next IAP

referred for follow up as required

Risk ManagementMust be incorporated in Incident Action Planning

• Risk exposures

Human

Environmental

Legislation and compliance

Business continuity

Economic

Reputation and image

Risk ManagementRisk Management and Incident Action Planning

• collect information

• identify and describe risks

• evaluate and prioritise risks

• explore treatment options

• select the best options to reduce risk

• implement treatments

• monitor risks and treatments

Risk ManagementReducing Risk

• Options Analysis

• Dynamic Risk Assessment

• Safe Person Approach

• span of control and supervision

• Safety Advisors and technical specialists

Shift CyclesAn important component of Incident Action Planning

• ensure continuity & efficiency

• need to consider: demands of the incident demands on personnel availability of personnel

• options day/night swing shift other??

Changeover & DemobilisationClosely linked to Shift Cycles

• poor changeovers/demobilisation compromise objectives & morale

• planning is important outgoing and incoming resources

time, place and method

service and welfare requirements

transport and accommodation

briefing and debriefing

Changeover & DemobilisationGuidelines• maintain security

• avoid critical times

• changeover in daylight if possible

• brief incoming personnel, provide IAP, maps and guides

• overlap operational commanders and crews if possible

• consider staggered changeovers

• use most efficient method and location

• attend to personnel welfare – first aid, food, rest

• debrief outgoing crews

Incident Action Planning Cycle

Monitor & review key messages & warnings

Transfer controlContinue ongoing recovery/

rehabilitation

Brief & redeploy crews

Monitor situation & progress against IAP

Preplanned safety and response procedures

Initial turn-out

Collect and analyse information

De-brief & changeover crews

Incident ControlledReview Objective

& IAP

Arrive/Size-upIdentify risks and threats

Identify stakeholders, key messages & warningsEstablish Objective

Initial IAP & deploymentInvestigate cause

Debrief and demobilise crews

Situation Report

Liaison – ERC, EMT, support & recovery

rehabilitation agencies

Situation Report

Monitor risks & safety

Yes

No

Incident Action PlanningIncident Management is reliant on teamwork

• IMT must work well together:

IMT Members

Sections

Units

Activity: IMT interactionIncident Controller/Deputy Incident Controller


Operations Officer


Aircraft Officer

Airbase Manager


Aircraft


Sector Commander(s)

Strike Team Leaders

Crew Leaders

Single Resources

Staging AreaManager

Task Force Leaders

Crew Leaders

Single Resources

EMT

Logistics Officer

Supply

Facilities

Ground Support

Comms Support

Medical Services

Catering

Finance


Warnings and Advice

Community Liaison

Media Management

Planning Officer

Situation

Resources

Comms Planning

Management Support

Information

Session 10AIIMS TEWT - Tactical Exercise Without Troops

introaiims thirdedition july2011 v4 public info changes

Documents

agency commandersliaison

staging area

supervising

incident action

public information

required units

management

communications