interviews and business etiquette

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Page 1: Interviews and business etiquette

BY

PRESENTATION

Page 2: Interviews and business etiquette

interviews

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TOPICS

Resumes, Interviews, Public Relations, Entrepreneurship, Grant proposals, Business ethics,Business etiquettes,Innovative communication technologies.

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INTERVIEW

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INTRODUCTION

An interview is a conversation between two or more people where questions are asked by the interviewer to obtain information from the interviewee.

(OR) Discuss formally with

(somebody) for the purpose of an evaluation.

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An interview is a sales presentation !!!!!!

So what is the Product ???

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1. Role and Process of the Interview

2. Types of Interviews

3. Preparing For Job Interview

4. Conducting Yourself During the Interview

5. Communicating After the Interview

6. Do’s and Don’ts of the Interview

Topics for Discussion

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Role Process

Hiring decision

Evaluate the candidate

Identifying the optimal person for the job

Negotiation and offer

Verifying Resume

Asking Questions

Evaluating the CandidateNegotiation and

offer

Role and Process of the Interview

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Types of Interviews

Exit InterviewInformational

Interview

Job Interview

Mock Interview

Investigative Interview

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JOB INTERVIEWS

Job interview

Behavioral

Face to

Face

Panel Case

Stress

Telephone

A job interview is a process of evaluating potential employee by an employee to give job in their company..

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Behavioral Interview:

Is conducted to know the previous behaviors of candidate in a situation.

EX : questions asked in Behavioral Interview:

1) "Describe the worst project you worked on.“

2) "What happened the last time you were late with a project?"

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Face to Face Interview

1) Most widely used Interviewing Technique

2) Direct meeting between interviewer and interviewee

3) Personal Communication can be possible

4) More and accurate information can be obtained

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Panel Interview

1) Here the candidate is interviewed by a group of panelists.

approaches of conducting panel interview

Presentation format: a generic topic is given and asked to give presentation to panel

Role format: each panelist asks question regarding various roles

Ex: Technical, Management, etc.

Skeet shoot format: Questions are asked from panelists in rapid succession.(generally done to find Our stress level of the candidate).

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Case Interview:

Here the job applicant is given a question, situation, problem or challenge and asked to resolve the situation. used mostly by management consulting firms and

investment bank

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Stress Interview

Here the employer wants to keep the candidate

off balance. The main purpose of this interview is to find out how Candidate handles “STRESS”

It involves : Interviewer behaving in hostile manner. Such as:• Not making eye contact• Interrupting• Turn his back• Taking phone calls during interview• Making to wait for longer periods.etc.

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Telephone Interview

It takes place when the recruiter wants to reduce the no. of candidates who come for face to face interview.

Also takes place when applicant is a significant distance away from hiring company.

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Preparing For Job Interview

1. Researching the organization

2. Practicing interview questions

3. Preparing your own questions

4. Dressing for Success

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Researching the organization

Learn as much as you can about the organization.

Learn what has been happening recently with the company.

Its financial health , stock , corporate structure , etc.

You can use this information during interview.

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Practicing interview questions

Practice your response to interview questions.

This provide interviewer with important clues about Applicant’s qualification Personality Poise and Communication skills

The interviewer is interested in your content of your responses but react to questions and communicate your thoughts and ideas

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Preparing your own questions

An interview is two way conversation So you may ask interviewer any question

regarding organization or the job.Relevant questionsPrepare questions beforehand.

EX: How Is an employee evaluated and promoted? What are your expectations of new employees? What types of training are available? Salary, fringe benefits etc. can be asked to an

interviewer.

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Dressing for Success

75% of interviewees who made a good impression during the first 5 minutes received job offer.

Only 10% who makes bad impression will get job offer.

Effective strategy to make good impression is to pay careful attention to

Dress Grooming And posture

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FOR MEN

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1. Be aware of the nonverbal s ignals of your body.

2. Answer each quest ion honest ly completely and accurately.

3. Though i t is panel or face to face interview, you wi l l be evaluated basing on your

Education Experience Mental qualities Manner, General appearance .

Conducting Yourself During the Interview

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Personal Evaluat ion should be done

Recal l a l l quest ions asked and your response

Take t ime and formulate more eff ect ive answer

Check weather your resume should be changed/updated

Send a thank you note or emai l to the interviewer

Communicating After Interview

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If you do all these thing correctly then

YOU WILL BE THE WINNER

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BUSSINESS ETIQUETTE

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Rules that allow us to interact in a civilized fashion

Code of behavior that is grounded in common sense cultural norms

Manners matter in the workplace

What Is Business Etiquette?

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It helps you to reach higher positions

Stand out in crowd

Increases Respect

facilitates to deal with customers confidently

Advantages of Business etiquette

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First ImpressionsThe Rule of 12 in Business

You never get a second chance to make a first impression.

The first 12 wordsThe first 12 stepsThe first 12 inchesThe last 12 inches

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The Business Handshake

How to shake handsWhen to shake handsWhen not to shake handsHandshakes to avoid

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Introductions in Business

Introducing yourselfIntroducing othersResponding to introductionsWhat to do when you can’t

remember namesSecret to remembering names

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Mixing and Mingling in Business

Prepare in advanceArrive earlyPosition yourselfWork the crowdDon’t clumpKnow when to leave

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Secrets of a Great Conversationalist

PrepareMake eye contact & smileTake responsibilityUse icebreakersAsk the right kinds of questionsBe a good listener

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Exchanging Business Cards

Carrying your cardPresenting your cardReceiving a cardWhen to exchange cardsWith whom to exchange cardsNever leave the office without a good

supply.

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Body Language

A person’s posture, facial expressions, and gestures send messages.

Sometimes the message is loud and clear; sometimes its is open for interpretation.

Five places NOT to put your hands in business

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Communicating in a High-Tech World

Answering the phoneManaging the hold buttonTransferring callsEffective screening techniquesASAP method

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Voice Mail Tips

Your voice mail greeting

Leaving a message

Do’sDon’ts

E-mail Rules

Cell Phones Speaker Phone• Picture a phone booth

• Lower your voice• Turn it off• Give notice it may

ring

• Ask for permission

• Ask for the need

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Dressing for the Occasion

Business professional attire

Personal props and accessories

The real meaning of business casual

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Correspondence in Business

To key or write by hand?Front, back or sideways?The color of the inkThank you notesAddressing the envelope

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In Conclusion

Manners will make the difference in whether you get that customer, a promotion, or that first job!

Business etiquette is simply about feeling and showing kindness and respect for those around you. It is about exercising good judgment.

Stop to hold a door, offer to help with a heavy package, or go out of your way to say thank you!

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TEAM 8

THANK YOU AND ALL THE BEST