interview questions for change managers
TRANSCRIPT
APMG International Webinar
Interview Questions for Change ManagersWednesday 14 January 2015 / 13:00 GMT (London, UK)
Presenter: Melanie Franklin, AgileChangeManagement Ltd
SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS
Agenda
• Welcome & introduction– Mark Constable, APMG International
• Interview Questions for Change Managers– Melanie Franklin
www.agilechangemanagement.co.uk
@agilemelanie
• Q&A
• Further information
• Close
About APMG International
• Global examination & accreditation institute• Examination Institute (EI) for the AXELOS Global Best
Practice portfolio (ITIL® , PRINCE2® , MSP® , etc)• Extensive portfolio of professional management certification
schemes aimed at improving business processes, capability and results
• Work with key industry partners (e.g. Change Management Institute - CMI) to develop and promote best practice
• 300+ Accredited Training (ATOs) and Consulting (ACOs) organizations with 1500+ approved trainers and consultants
• Approx. 17000 candidates per month• Full details at www.APMG-International.com
Your presenter….Melanie Franklin has been responsible for the successful delivery of effective change and for creating environments that support transformational change for over twenty years. She is the co-chair of the Change Management Institute in the UK and is a ‘Master’ level change practitioner. Melanie is the author of many books on change and project management including Managing Business Transformation and Agile Change Management.
Moderator
Mark Constable is a Marketing Executive at APMG-International with over 9 years experience at the company.
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Objectives of this webinar
• What the interview is trying to achieve
• Areas interviewers want to know about
• Examples that showcase your brilliance
• Information that makes interviewers question your suitability
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Path to success
Relationship building
Environmentscanning
Influencing/Motivating
Strategy, scope and definitionStrategy, scope and definition
Planning, tracking and deliveryPlanning, tracking and delivery
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Relationship building
Importance:•Anyone could be impacted;•Make friends with everyone!
Good answers include:
ListeningSkills
ListeningSkills
Honesty/ OpennessHonesty/ Openness
EmpathyEmpathy
Trust
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Influencing/Motivating
Importance:•Participation makes change a reality•Change cannot be forced onto others
Good answers include:
OpportunitiesOpportunities
Role ModellingRole Modelling
ChoiceChoice
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Environment Scanning
Importance:•Continuing pace of change•Unintended consequences•Impact of change fatigue
Good answers include:
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Strategy, scope and definition
Importance:•Change cannot be achieved in isolation from the strategic direction of the organisation
Good answers include:
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Planning, tracking and delivery
Importance:•How can others follow your lead if don’t know what is expected of them
Good answers include:
DefineDefine
PlanPlan
ImplementImplement
EmbedEmbed
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Want to get interviewed…do’s and don’ts
• Make sure your profile and your CV align
• Your qualifications are:• Relevant• Up to date
• Have professional memberships
What will I learn on the Change Management Foundation and Practitioner course?
Individual Change
Emotionalimpact
Motivators
Managing resistance
Team Change
Change team in wider
organisation
High performance teamsTeam lifecycle
LeadingChange
Leadership roles and styles
Emotionalintelligence
Organisation Change
Impact of culture on approach, speed and success of change John Kotter, William
Bridges, Kurt Lewin, Beckhardt & Harris
Further information• APMG-International website :
– www.apmg-international.com
• APMG Change Management qualification scheme– www.apmg-international.com/ChangeManagement
• “Making Sense of Change Management” (recommended reading)– www.apmg-businessbooks.com
• Melanie
http://www.linkedin.com/company/apmg-international @ APMG_Inter
www.agilechangemanagement.co.uk
http://uk.linkedin.com/in/melaniefranklin1/
AgileCM
@AgileMelanie
International