Interval InternationalInterval International

By Bernadette WilliamsBy Bernadette Williams

Background Background

Interval International has been the forefront of Interval International has been the forefront of the time shares industry for about 32 years. the time shares industry for about 32 years.

Interval International’s vacation exchange Interval International’s vacation exchange network has more than 2,400 resorts and network has more than 2,400 resorts and almost 2 million member families worldwide.almost 2 million member families worldwide.

Intervals mission is to provide the highest Intervals mission is to provide the highest quality and best value services to its two quality and best value services to its two constituencies- its industries partners and constituencies- its industries partners and consumersconsumers

BackgroundBackground

BackgroundBackground

Interval International employee chart

100% trainees at the

beginning of the

training class

5% Trainees

lost 80%

certified employees without

codes

1

2

3

The ProblemThe Problem

The system as it is now, in training your not The system as it is now, in training your not given your own individual codes but an given your own individual codes but an generic one that everyone uses to login to the generic one that everyone uses to login to the system for as400. That is the basic set up the system for as400. That is the basic set up the thing is those codes will take you to the live thing is those codes will take you to the live server. What the trainees are training with is server. What the trainees are training with is cancelled memberships; however, we can still cancelled memberships; however, we can still affect the live database. affect the live database.

The ProblemThe Problem

The ProblemThe Problem

This is an additional problem which is the This is an additional problem which is the lock out /login for as400. which basically lock out /login for as400. which basically if you login wrong 3 times you can if you login wrong 3 times you can lockout everyone around the world that lockout everyone around the world that work for Interval International out of the work for Interval International out of the live system/data base as400.live system/data base as400.

The ProblemThe Problem

Now the main problem is that when you’re Now the main problem is that when you’re done with training and your certified .They done with training and your certified .They wants the employees to work right away but, wants the employees to work right away but, they have to wait a week to get their real codes they have to wait a week to get their real codes for as4oo and the codes for avaya. This means for as4oo and the codes for avaya. This means interval loses money for that week that the interval loses money for that week that the new employees are not working.new employees are not working.

SolutionSolution

Instead of giving everyone one generic code for all Instead of giving everyone one generic code for all trainees for as400.Everyone is given real codes at the trainees for as400.Everyone is given real codes at the beginning. However, the employee database will keep beginning. However, the employee database will keep track on weather or not they are a trainee or track on weather or not they are a trainee or employee. Also instead, one server there will be two employee. Also instead, one server there will be two servers one is the current live server and the other servers one is the current live server and the other server will be the training server for as400. When server will be the training server for as400. When someone logon, the employee database will be someone logon, the employee database will be checked to see if they are an employee or trainee and checked to see if they are an employee or trainee and they will be sent to the appropriate server. they will be sent to the appropriate server.

SolutionSolution

When the trainee is certified their employee When the trainee is certified their employee status is changed from trainee to employee and status is changed from trainee to employee and the codes that were given at the beginning of the codes that were given at the beginning of the training will still work but now they will the training will still work but now they will be sent to the live server instead of the training be sent to the live server instead of the training server. What makes my proposal system better server. What makes my proposal system better it cuts out the week of wait time for codes. it cuts out the week of wait time for codes.

SolutionSolution

Which means the employees can work right Which means the employees can work right away, saving Interval International money. away, saving Interval International money. Also other advantages are they get to train on Also other advantages are they get to train on avaya, the trainees can not accidentally change avaya, the trainees can not accidentally change a member’s live active account and the last a member’s live active account and the last advantage is that the training class does not advantage is that the training class does not lock out the live server but they can still lock lock out the live server but they can still lock out the trainee’s server in the training class.out the trainee’s server in the training class.

Numerical dataNumerical data

I will save Interval international over I will save Interval international over $10,363,200.00 dollar year and save wasted $10,363,200.00 dollar year and save wasted time for manual input.time for manual input.

How much is lost every 2months $1,727,200.00

How much is lost every year 10,363,200.00

$0.00

$2,000,000.00

$4,000,000.00

$6,000,000.00

$8,000,000.00

$10,000,000.00

$12,000,000.00

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