interstage bpm 2011

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Fujitsu Confidential Business Process Manager Fujitsu America, Inc. Copyright 2010 Fujitsu America, Inc.

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Overview of Insterstage BPM Suite

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Page 1: Interstage BPM 2011

Fujitsu Confidential

Business Process ManagerBusiness Process Manager

Fujitsu America, Inc.

Copyright 2010 Fujitsu America, Inc.

Page 2: Interstage BPM 2011

Fujitsu Confidential 2

Sense and RespondSense and Respond

““As Really Is”As Really Is”ProcessProcess

““As Really Is”As Really Is”ProcessProcess

Find the right person • 360°business and team performance views• Drill-down into details to find the right person• Look at “future tasks” before assigning work

Get work done your way• Business users are no longer chained to

the process that was initially modeled• Dynamically “sub-task” to get work done

Copyright 2009 Fujitsu America, Inc.

Page 3: Interstage BPM 2011

Fujitsu Confidential 3

Fujitsu’s BPM SuiteFujitsu’s BPM Suite

Process AssetRepository

Home Grown

PeoplePeople

InformationInformationCopyright 2010 Fujitsu America, Inc.

Packaged Apps

Legacy

Enterprise Systems

Page 4: Interstage BPM 2011

Fujitsu Confidential 4

Complete BPM LifecycleComplete BPM Lifecycle

Discover & VisualizeDiscover & Visualize Visualize the “As-Is” process as it “Really-

Is”. Identify typical & exception paths, loop-backs, repeated steps, bottlenecks, and areas for improvement.

Define & RefineDefine & Refine Define and refine process models,

simulation scenarios, rules, KPIs, forms, and integration points to create a process-based application.

AutomateAutomate Implement the process-based application.

Set timers, reminders, and escalation paths. Collaborate on task completion.

AnalyzeAnalyze Analyze work in progress, alerts,

exceptions & metrics, KPIs, and historical analysis reports

OptimizeOptimize Recognize & react to process

performance, resource utilization & bottlenecks and propose remediation measures. Test new processes.

GovernGovern Central store for all processes and other

SOA assets. Govern usage of assets – who changed what, when, and the impact

GovernGovern

AnalyzeAnalyze

OptimizeOptimize DiscoverDiscover & Visualize& Visualize

AutomateAutomate

Define & RefineDefine & Refine

Copyright 2010 Fujitsu America, Inc.

Page 5: Interstage BPM 2011

Fujitsu Confidential Copyright 2009 FUJITSU5

Interstage APD is unlike existing visualization approaches: It visualizes processes that have taken place, not theoretical workflows It works from a simple data extract and does not need permanent links to your IT

Automated Process Discovery: Flexible & Non-InvasiveAutomated Process Discovery: Flexible & Non-Invasive

An Innovative Technology Providing Evidence-Based Process Maps and Performance Metrics

Main process Infrequent Routes

Process Repetition Bottlenecks

Value vs Failure

Process Performance and Analysis

Process VisualizationApplication data extract (csv file)

Page 6: Interstage BPM 2011

Fujitsu Confidential

Phase 2: APD to BPM conversion

Phase 1: APD VisualizationPhase 3: Simulation –

Process improvement in BPM

From Discovery to OptimizationFrom Discovery to Optimization

Phase 4: Revisualization Roles

ProcessesOrganization

Best Practices

Page 7: Interstage BPM 2011

Fujitsu Confidential

ConsoleConsole

ServerServer

Business

ITStudioStudio AnalyticsAnalytics

Design Execute Manage

SOASOARegistry & RepositoryRegistry & Repository

Interstage OverviewInterstage Overview

Working together

Page 8: Interstage BPM 2011

Fujitsu Confidential 8

Interstage BPM New Product FeaturesInterstage BPM New Product Features

1. 360°performance view

2. Performance-based tasking recommendations

3. Recommendations on alert and notification thresholds based on past performance data

4. Workload predictors

5. Dynamic tasking

6. Tasks delivered on-the-go

7. Richer goal-oriented project management capabilities

8. Patented process pattern discovery within analytics

9. Process collaboration & knowledge-sharing capabilities

8. Patented process pattern discovery within analytics

9. Process collaboration & knowledge-sharing capabilities

10. Advancements in multi-tenancy

Copyright 2009 Fujitsu America, Inc.8

Page 9: Interstage BPM 2011

Fujitsu Confidential

1. 360°Performance View 1. 360°Performance View Benefit: Helps immediately respond to

business change Unified dashboard - tasks, processes,

reports, KPIs, and alerts Personalized portal Side-by-side comparison charts Team member specific reports - e.g.,

how many tasks are active, at risk, delinquent, or have been completed.

9 Copyright 2009 Fujitsu America, Inc.

Page 10: Interstage BPM 2011

Fujitsu Confidential

2. Performance-based Tasking Recommendations2. Performance-based Tasking Recommendations

Benefit: Helps identify the right person for the job in real-time Who has the least workload? Who has completed this task the

fastest in the past? Who has had the most extensions

to deadlines in the past? Who has had the most/ least alerts

triggered for that task in the past? Who has the most experience

completing this kind of task?

10 Copyright 2009 Fujitsu America, Inc.

Page 11: Interstage BPM 2011

Fujitsu Confidential

3. Performance-based Recommendations on Alert Thresholds3. Performance-based Recommendations on Alert Thresholds

Benefit: Assists with setting realistic customer SLAs Interstage BPM can automatically set thresholds for alerts and

notifications based on a historical analysis of process performance. For instance, if a particular task took three days on average to complete,

the system automatically knows to recommend a due date that is three days from the day the task is assigned to a particular user.

Users can always choose to reset or reschedule these alerts and notifications.

11 Copyright 2009 Fujitsu America, Inc.

Page 12: Interstage BPM 2011

Fujitsu Confidential

4. Workload Predictors4. Workload Predictors

Benefit: Aids team performance optimization Interstage BPM provides users with a listing of tasks that are likely to get

assigned to them in a given period of time. Managers can also look at the forecasted tasks for each team member before

they decide to assign more tasks on an ad hoc basis.

12 Copyright 2009 Fujitsu America, Inc.

Page 13: Interstage BPM 2011

Fujitsu Confidential

5. Dynamic Tasking5. Dynamic Tasking

13

Benefits: Business users are no longer chained

to the processes that were initially modeled – get work done your way

Business users are empowered to make ad hoc decisions around task assignments as they see fit to address changing business needs.

The system captures the “real” process as it unfolds and provides the option to standardize on it.

Copyright 2009 Fujitsu America, Inc.

Page 14: Interstage BPM 2011

Fujitsu Confidential

6. Tasks Delivered On-the-Go6. Tasks Delivered On-the-Go

Benefit: Get work done anytime, anywhere. Users can have tasks delivered to a mobile phone, PDA, email, a portal

of choice or any other RSS client. This saves them from having to log-in to an application each time they need to complete an assignment.

Tasks can also be easily added to calendars.

14 Copyright 2009 Fujitsu America, Inc.

Page 15: Interstage BPM 2011

Fujitsu Confidential

7. Richer Goal-Oriented Project Management Capabilities7. Richer Goal-Oriented Project Management Capabilities

Benefit: Helps alert the team to potential issues Visual representation of project phases and milestones Reports highlighting milestones that were met/ missed

15 Copyright 2009 Fujitsu America, Inc.

Page 16: Interstage BPM 2011

Fujitsu Confidential

8. Patented Process Pattern Discovery within Analytics 8. Patented Process Pattern Discovery within Analytics

Benefit: Visualizes the “as is” process as it “really is” providing insight for process refinement End-to-end process visibility

• Analyze hybrid processes

• Typical paths

• Exceptions

• Repeated steps

• Loopbacks

• Standard deviation & other metrics

• Drill-down capabilities

Option to standardize on hybrid process patterns

16 Copyright 2009 Fujitsu America, Inc.

Page 17: Interstage BPM 2011

Fujitsu Confidential

9. Process Collaboration & Knowledge-Sharing Capabilities 9. Process Collaboration & Knowledge-Sharing Capabilities

Benefits: Helps build best practices Process wikis and threaded

comments Process outlining Reusable process snippets

17 Copyright 2009 Fujitsu America, Inc.

Page 18: Interstage BPM 2011

Fujitsu Confidential

10. Advancements in Multi-Tenancy10. Advancements in Multi-Tenancy

Benefit: Makes enterprises’ BPM shared services organizations and centers of excellence more cost-effective and efficient Enhanced multi-tenancy features Each “tenant’ has secure access to the same set of world-class BPM

tools that support agile and iterative process improvement Fujitsu’s Cloud BPM platform (www.interstagebpm.com) also leverages

these capabilities to provide enterprises with their own secure BPM space

18 Copyright 2009 Fujitsu America, Inc.

Page 19: Interstage BPM 2011

Fujitsu Confidential

Interstage Cloud BPM PlatformAdvanced Multi-Tenancy Capabilities

Interstage Cloud BPM PlatformAdvanced Multi-Tenancy Capabilities

A BPM installation can be configured into any number of virtual servers or partitions

Each partition can host multiple BPM applications

Each BPM application will have a separate context and can be deployed as web application

Each partition may have its own directory adapter, or multiple partitions may share a single directory adapter.

Every partition has its own set of administrators. Rights and access control to capabilities are unique to a partition.

When users log in to a partition, they only retrieve tasks from that partition, can only access processes from that partition, can only see templates from that partition.

Partitions have different virtual database servers

Fujitsu Interstage Cloud BPM Platform

Client A Client B Client C Client D Client E Client F Client G