interstack solution for hotels
DESCRIPTION
We help organizations personally engage with their customers.TRANSCRIPT
www.loyalchannel.com – capture, manage and analyze feedback in real-time
Customer ExperiencePartner for Hotels
Value Proposition
The benefits our solutions offer:
• Increase brand equity through integrated smartphone, tablet and online cross-
promotion activity
• Manage information and metrics to measure customer satisfaction and brand
reputation
• Increase email capture to further your outbound marketing reach
• Improve employee morale and communication to enhance company
competitiveness
• Promote operational success; quickly respond to operational inefficiencies
Organizations compete for customers.Understanding feedback and taking action is crucial for an
organization’s long-term success.
www.loyalchannel.com – capture, manage and analyze feedback in real time
Consumers are Mobile, Savvy and Discerning
Listen to your customers more effectively by
providing them with a channel they are
comfortable with
www.loyalchannel.com – capture, manage and analyze feedback in real-time
• In-depth analysis on local trends
• Strengthen speed of innovation
• Increase effectiveness of traditional marketing
• Monitor SKU feedback for each location
• Maintain high standards of quality products and service
Gain immediate insight into constantly evolving customer needs:
Incentivize your audience and capture feedback in real time
Branded mobile solutions - customized for your audience and business needs
Enjoy a freeQueso Dip
On your next visit
Be sure toVisit
the Centerfor Wooden
Boats
www.loyalchannel.com – capture, manage and analyze feedback in real time
Analyze and measure your audience feedback
We go beyond star ratings and likes, our simple to use analysis solutionunderstands the difference between a “cold” burger and a “cold” beer
“After waiting for 30 minutes to get a room I got dirty sheets . . . ”
Negative Comment:
Date: 06 / 08 / 13 – 7:18pmName: Jim B.
“The cold beer made the difference, thanks Sara for the great service. ”
Positive Comment:
Date: 06 / 10 / 13 – 8:53pmName: Tracy S.
www.loyalchannel.com – capture, manage and analyze feedback in real time
Identify trends as they happen
Our solution tells you where, when and what is happening
“After waiting for 30 minutes to get a room I got dirty sheets . . . ”
Negative Comment:
Date: 06 / 08 / 13 – 7:18pmName: Jim B.
“The cold beer made the difference, thanks Sara for the great service. ”
Positive Comment:
Date: 06 / 10 / 13 – 8:53pmName: Tracy S.
Number of Comments in the Last 7 Days
www.loyalchannel.com – capture, manage and analyze feedback in real time
Access reports and track your organization’s reputation
Our solution tells you the impact feedback is having on your organization
www.loyalchannel.com – capture, manage and analyze feedback in real time
Customer Sentiment
Take action to build a loyal customer base
Our solution helps you enhance positive feedbackand limit the impact of negative feedback
www.loyalchannel.com – capture, manage and analyze feedback in real time
SUBMIT
My-Hote lEXPERIENCE
Experiences matter to build loyal customers
We help organizations personally engagewith their customers
• Even in a negative economy, customer experience is a high priority for consumers, with 60% often or always paying more for a better experience. (3)
• For every customer complaint, there are 26 other customers who have remained silent. (2) “For every 10 complaints, there are 270 negative experiences”
• 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition. (1)
(1) Peppers & Rogers Group, Customer Experience Maturity Monitor.(2) Lee Resource Inc..(3) Harris Interactive, Customer Experience Impact Report.
www.loyalchannel.com – capture, manage and analyze feedback in real time
For more information contact:
Scan this QR code with your smartphone to experience a
Digital Comment Card
Luis D Aguilar – [email protected]
loyalchannel.com/demo
To schedule a demo and learn more about our solutions please go to: loyalchannel.com/schedule-demo/
To watch a video of our comment card solution in action go to: loyalchannel.com/video/
www.loyalchannel.com – capture, manage and analyze feedback in real time
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