interpersonal communication © all photo clip art copyright of microsoft office online
TRANSCRIPT
Interpersonal Communication
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Why Communicate?
• Communication:– Process of conveying
feelings, attitudes, facts, beliefs, and ideas
– Verbally & nonverbally– Message intended is
received
• Impacts relationships• Six possible messages
can get through when you attempt to communicate
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• Discussion:– What would others say are
your communication strengths? Needs?
– What do you think your clothes communicate to others? Hair style? Body language?
The Communication Process• Parts of the
communication process:– Sender of message– Receiver of message– Content of message
• Steps of communication:– The idea– Encoding– Transmission– Receiving– Decoding– Understanding– Feedback
• Discussion:– How does “noise” impact
your communication interactions?
– How can some “noise” be controlled?
– How can individuals be more effective in each step of communication?
– How can we avoid breakdowns in the communication process?
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One- and Two-Way Communication
• Two-way communication– Involves feedback
• One-way communication– Passive listening
• Communication barriers
• Discussion:– Think of a recent
conversation in which there was a communication barrier. What happened? Could the barrier have been avoided? What could you have done differently?
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Nonverbal Communication• Facial expressions and
eye contact• Vocal qualities• Gestures and other body
movements• Touching• Personal space and
distance• Physical environment and
territory• Clothing and personal
appearance© All photo clip art copyright of
Microsoft Office Online
• Discussion:– What ways does your non-
verbal communication reinforce your verbal communication? Replace it? Contradict it? Give an example of each from interactions you have had this past week.
Verbal Communication
• Semantics• Assumptions• Self-concept• Emotion-packed phrases
• Discussion:– How has your self-concept
impacted your verbal communication?
– How have assumptions impacted your verbal communication?
– Give an example of a time assumptions or self-concept have negatively impacted communication with another.
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Gender & Communication
• Men and women often use different styles in communication
• Discussion:– Make a list of the ways
and topics that women often communicate with each other (Fashion? Relationships?). Do the same with men (Sports? Music?).
– How are these lists different? Similar?
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Listening
• Listening is a form of paying attention
• Pretending• Selective listening• Attentive listening• Empathetic listening• Hearing• Listening
• Discussion:– Have a two minute
conversation with a classmate in which you practice some of the concepts in this section of the text (pretending, attentive listening). How did each feel as a listener? Speaker?
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Barriers to Listening
• Internal psychological filter
• Hidden agenda• Preoccupation and
lack of interest
• Discussion:– What barriers have
you noticed in your communication with others?
– What strategies have you used to break down these barriers?
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Styles of Responding
• Evaluative or judging• Criticizing• Advising• Interpretative• Supportive• Questioning• Understanding
• Discussion:– Think of a close friend
that you often share things with. What styles of responding have you noticed in her or him?
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Active Listening
• Empathetic listening• Develop a posture of
involvement• Make use of door
openers• Keep the other
person talking with minimal encouragement
• Respond reflectively
• Discussion:– Reflect on the various
styles of responding presented in the text. Which style of responding do you use? Would your close friends agree with you? Coworkers? Classmates? Significant others?
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Person-to-Person Communication
• Qualities of communication:– genuineness– Acceptance and
respect of others– Empathy
• Discussion:– Is quality
communication always easy? Why or why not?
– What are challenges to being genuine, respectful and demonstrating empathy?
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