interpersonal 1

7/28/2019 Interpersonal 1

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INTERPERSONAL

COMMUNICATION

GROUP NO:- 13

PALLAVI LUTHRA (152)ARJUN SINGH DESWAL (156)

MANOJ SARDANA (160)

ANIL DEOKAR (168)


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FLOW OF PRESENTATION INTERPERSONAL COMMUNICATIONS

BASIC ELEMENT

TYPES OF INTERPERSONAL COMMUNICATION

FUNCTIONS OF INTERPERSONALCOMMUNICATION

COMMUNICATION CHANNELS

VARIABLES AFFECTING INTERPERSONAL

COMMUNICATION

EFFECTIVE INTERPERSONALCOMMUNICATIONSTRATEGIES


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INTERPERSONAL COMMUNICATION

Interpersonal communication is the process of

sending and receiving information between two or

more people. This is an ideal and effective

communication situation because you can getimmediate feedback.

It is person-to-person contact, it includes everyday

exchange that may be formal or informal and cantake place anywhere by means of words, sounds,

facial expression, gestures and postures.


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BASIC ELEMENT

There are four basic element of Interpersonal

Communication.

1.Sender : Person who sends information.

2.Receiver : Person who receives the

information sent.

3. Message :Content of information sent by

sender.

4.Feedback : Response from receiver.


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TYPES OF INTERPERSONAL COMMUNICATION

Dyadic communication

Public speaking

Small-group communication


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FUNCTIONS OF INTERPERSONAL COMMUNICATION

We use interpersonal communication for a

variety of reasons. It helps us understand a

situation in a better way. The three specific

functions are:

Linking function

Mentation function and

Regulatory function.


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1. Linking function : It connects a personwith his or her environment.

2. Mentation function : It helps us

conceptualize, remember, and plan. It is amental or intellectual function.

3. Regulatory function : It serves to regulate

our own and others behaviour.

CONTD


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COMMUNICATION CHANNELSCommunication channels are the medium chosen

to convey the message from sender to receiver.

Communication channels can be categorized into

two main categories:

Direct channels of communication

Indirect channels of communication.


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CONTD.

Direct channels : These are those that areobvious, and can be easily recognized by thereceiver. They are also under direct control of the

sender. In this category are the verbal and non-verbal channels of communication.

Indirect channels: These those channels that areusually recognized subliminally orsubconsciously by the receiver, and not underdirect control of the sender.


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Self-disclosure : In it others know what we are

thinking, how we are feeling and what we care

about. It helps reduce anxiety, increase

comfort, and intensify interpersonalattractions.

Feedback : It is the response of a receiver that

reaches back the sender. It involves agreeing;asking questions and responding through

feeling statements.

CONTD.


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Nonverbal behavior : It plays an important role ininterpersonal communication. A smile , a firm

handshake, etc. can achieve much more than

words in certain situations. Eye contact, gestures,posture, facial expressions, etc. are also important

elements of our nonverbal behaviour.

Interpersonal attraction : It is the ability to draw

others towards oneself. Some people are said to

have magneticpersonalities.

CONTD


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EFFECTIVE INTERPERSONAL COMMUNICATION

STRATEGIES Focused Listening

Focused Hearing

Gentle Interruptions Information Checks

Balancing the Conversation

Nonverbal Communications


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CONTD

Focused Listening :

Practice the habit of

really focusing on an

individual when they

talk to you. Not only areyou more likely to hear

the words they are

saying, but you will

send signals to thespeaker that you are in

fact listening, engaged,

and interested in what

they have to say.


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CONTD

Focused Hearing : Listening and hearing are really twoseparate skills. You can listen to a lot of talk, but youmay not actually hear what is being said to you. Focusedhearing means turning off your silent mental comments

and reactions while the speaker is speaking.

Gentle Interruptions : If you feel the need to remembersomething that has just been said to you, rather thanmaking a mental note--and missing information---put

your finger up, and ask the speaker to pause "for just asecond while I write something down about what you

just said that was very important to me.


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CONTD.

Information Checks : When someone is telling yousomething of importance to them that requires yourreaction or consent, it helps to be sure you reallyunderstand what they are feeling, perceiving, or askingyou to do.

Balancing the Conversation : If the other person triesto interrupt you too hastily, raise your hand up, palmfacing the other person, and say calmly, "I want to hear

your reaction. But please let me finish my last thoughtfirst." Wrap up what you had to say in one or two moresentences, and invite the other person to interject.


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CONTD..

Nonverbal Communications

Learn the common nonverbal

signals all humans employ to

communicate emotions while

speaking or listening.

Researchers agree that when a

person is not telling the truth,

they tend to cast their eyes up

and to the left. Thesenonverbal "tells" are related to

right and left brain functions.


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RESEARCH ON INTERPERSONAL

COMMUNICATIONAL :MEJI UNIVERSITY ,JAPANProblem: Shift in of organisation :from seniority system to grading system

after economic crisis in japan

Reluctance of people to accept the change.

More than 60%of 106408 japanes think the systemWas unfair and found the appraisal system a threat to their

Career stability

Objective: To explore the relationship among interpersonal

communication tactic,perceived procedural justice anduncertanity of career stability.

To reveal effective interpersonal skills to tackle the same


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TERMS TO BE CLEARED

Preceived procedural justice:Preceived fairness of exchange taking place in an

organisation involving individual in relation(information and

social component)

Uncertainity:insecurity regarding the possible injusticeout of a decision

Interpersonal communication tactics

:information and social senstivity are expressed to influencethe feeling and attitude of information recipient


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TYPES OF INTERPERSONAL TACTICS

1)Hard interpersonal communication tactic:Persuasion by putting pressure through warning ,threat or high

handed manner

2)Rational interpersonal communication tacticPersuasion through reason ,condition ,logic,etc

3)Soft interpersonal tactic:Persuasion through flattery.praise ,sympathy, in

order to respect the self esteem


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FINDINGS OF THE RESEACH

1)Relationship between three: Interpersonal communication tactics were not directly related to

preceived uncertainity

Interpersonal communication directly related to preceived

Procedural justice

Interpersonal communication indirectly related to preceiveduncertainity

2)Type and effect

Hard interpersonal skills promote preception of procedural injustice Rational and soft interpersonal skills promotes procedural justice

i


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REASON BEHIND:

Reasonable explanation develops reliability

and trust

Japanese are group oriented so attempt to

harmonious relationship was acceptable Preception is based on processing the

information

Hard tactics hamper the information processinghence there is disregard

Soft anrd rational tactics motivates the

information process and there is acceptance


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STEPS TO BE TAKEN:

Supervisor should provide reasonable

explanation,keep their word,listen to subordinate,try

to get feed back

Organisation need to train managers on interpersonal

skills in order to manage workers with performance

based personnel practices


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