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Final Internship Report on
“Implementation of Management Information System in Software
Company: A Study on Right Brain Solution Ltd.”
Submitted To:
Ziarat Hossain Khan
Supervisor
Submitted By:
Rahman Mijanur
ID: 07-08929-2
Department of Business Administration
American International University – Bangladesh (AIUB)
2011
FINAL INTERNSHIP REPORT ON
Implementation of Management Information System in Software Company: A study on Right Brain Solution Ltd.
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8th May, 2011
Mr. R. Tareque Moudud FCMA
Director, Office of Placement & Alumni (OPA)
American International University-Bangladesh
Kemal Ataturk Avenue, Banani, Dhaka -1213
Bangladesh.
Subject: Submission of Internship Report on, “Implementation of Management Information
System in Software Company: A study on Right Brain Solution Ltd.”
Dear Sir,
Thank you for assigning me the internship project. It is my great pleasure to submit the
internship report on Implementation of Management Information System in Software
Company: A study on Right Brain Solution Ltd. which is an academic part of BBA Final
Semester. I made sincere efforts to study related materials, documents, journals and reports and
observed operations performed in implementation of Management Information System in Right
Brain Solution Ltd. and examined relevant records for the preparation of this report.
I have tried my level of best to cover the topic adequately, and I hope that this report meets your
expected standard. This experience helped me immensely to develop my skills in Management
Information System.
Please accept this report and oblige. I am eager to respond to any questions that you may have
concerning this report.
Yours sincerely,
Rahman Mijanur
(Id # 07-08929-2)Major : MISBBA Program
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Letter of Endorsement
The Internship Report entitled “Implementation of Management Information System in
software company: A study on Right Brain Solution Ltd.” has been submitted to the Office
of Placement & Alumni, in partial fulfillment of the requirements for the degree of Bachelor of
Business Administration, Major in Management Information System, Faculty of Business
Administration on 8th May 2011 by Mr. Rahman Mijanur, ID # 07-08929-2. The report has
been accepted and may be presented to the Internship Defense Committee for evaluation.
(Any opinions, suggestions made in this report are entirely that of the author of the report. The
University does not condone nor reject any of these opinions or suggestions).
______________________
Ziarat Hossain KhanInternship Supervisor
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Acknowledgement
I express my sincere gratitude and thanks to my Internship Coordinator – Mr. Ziarat Hossain
Khan, BBA Department, American International University – Bangladesh for his necessary
guidelines and excellent response to complete this report.
On the other hand, I am really very thankful from the bottom of my heart to Mr. Md. Rubayet- E
– Hakim, Managing Director and Mr. Md. Emran Hasan, CTO/ Chairman of Right Brain
Solution Ltd. for their feedback and help for preparing required study and solving problems with
a positive manner.
It was a grand experience to work with Right Brain Solution Ltd. For me, Right Brain Solution
Ltd. was a very pleasant experience.
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Executive Summary
Right Brain Solution Ltd. is a Software Development Company in Bangladesh, which started
its operation in April 2007. They are successfully providing efficient and business-critical web
solutions to clients all over the world. They provide affordable services to our clients that are
reasonable in price and high in quality.
Their vision is “Providing Solution that gives momentum in life”. The primary objective is to
develop solutions that will bring energy into people's way of doing activities. For customers,
they want to play the role of a stakeholder and want to contribute in reaching their goal by
providing accurate and state-of-the-art solution.
The idea behind Right Brain Solution Ltd. was nurtured by its founders long before the company
was actually formed. Being freelance developers for some years and then being part of some
international software development firms, the founders watched closely the need for stable
outsourcing firms in the South Asia region. India and China being saturated for quite some time,
the founders identified that Bangladesh, Thailand, and Malaysia would be the next target
countries for the outsourcing need of the west. In order to play a role in the development of such
opportunity in Bangladesh, they decided to start their journey.
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Now a day’s I have found that almost every organization in Bangladesh trying to implement
Management Information System in their organization for doing the work effectively and
efficiently. Like other organization Right Brain Solution Ltd also implements Management
Information System to their company but in a different way. They want to automate the
Management Information System in such a way which helps them calculate all transactional
things in a short time. Being a software company they always try to make software which helps
them to make work easier. So I understand from the study that how Right Brain Solution Ltd
implements Management Information System in their company to make their work easier. From
the study I have found that they use quick book and scrum to implement Management
Information System by balanced scorecard in their company.
Table of Contents
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Acknowledgement………………………………………………………………………………I Executive summary……………………………………………………………………………II
Chapter-1 Introduction1.1 Introduction 111.2 Statement of the problem 121.3 Rationale of the study 121.4 Objective of the study 12
1.4.1 The primary objectives 131.4.2 The secondary objectives 13
1.5 Scope of the study 131.6 Limitations of the study 141.7 Methodology of the study 15
1.7.1 Data sources 15
Chapter-2 Introduction to the organization2.1 The vision 172.2 The idea 17
Chapter-3 Service offered by the organization3.1 Web solution 193.2 Enterprise software 203.3 Branding & Identity 213.4 Technical consultancy 23
Chapter-4 Portfolio of the organization 25
Chapter-5 Organizational Structure5.1 Office facilities 395.2 Human resources 40
Chapter-6 Client list of the organization 42
Chapter-7 Literature review 45
Chapter-8 Implementation of AIS in Right Brain Solution LtdBy using balanced scorecard 49
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Chapter-9 Findings 59
Chapter-10 Suggestions 61
Chapter-11 Conclusion 63
Bibliography 65
Appendix 66
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Chapter # 1
Introduction
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1.1. INTRODUCTION
Right Brain Solution Ltd. is a Software Development Company in Bangladesh, which started its
operation in April 2007. They are successfully providing efficient and business-critical web
solutions to clients all over the world. They provide affordable services to our clients that are
reasonable in price and high in quality.
Their vision is “Providing Solution that gives momentum in life”. The primary objective is to
develop solutions that will bring energy into people's way of doing activities. For customers,
they want to play the role of a stakeholder and want to contribute in reaching their goal by
providing accurate and state-of-the-art solution.
The idea behind Right Brain Solution Ltd. was nurtured by its founders long before the company
was actually formed. Being freelance developers for some years and then being part of some
international software development firms, the founders watched closely the need for stable
outsourcing firms in the South Asia region. India and China being saturated for quite some time,
the founders identified that Bangladesh, Thailand, and Malaysia would be the next target
countries for the outsourcing need of the west. In order to play a role in the development of such
opportunity in Bangladesh, they decided to start their journey.
1.2. STATEMENT OF THE PROBLEM
This report will mainly focus on how the implementation of Management information systems
occurs in Right Brain Solution Ltd.
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1.3. RATIONALE OF THE STUDY
Now a day’s we have found that almost every organization in Bangladesh trying to implement
Management Information System in their organization for doing the work effectively and
efficiently. Like other organization Right Brain Solution Ltd also trying to implement
Management Information System to their company but in a different way. They want to
automate the Management Information System in such a way which helps them calculate all
transactional things in a short time. Being a software company they always try to make software
which helps them to make work easier. So we will be able to understand from the study that how
Right Brain Solution Ltd implements Management Information System in their company to
make their work easier.
1.4. OBJECTIVES OF THE STUDY
Everyone has a goal, to full fill that goal we need to setup objectives. The objectives can help a
person to become successful in any work. This study also has some objectives for completing
this research report. The Objectives are divided in two part- The Primary Objectives & the
Secondary Objectives.
1.4.1. THE P RIMARY OBJECTIVE:
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Implementation of Management Information System in a software company: A study on
Right Brain Solution Ltd.
1.4.2. THE SECONDARY OBJECTIVES:
To identify the necessity and importance of Management Information System in
soft ware company by using balanced scorecard.
To understand the process of implementation of Management Information System
in the company by using balanced scorecard.
To indentify the advantages & disadvantages for implementing Management
Information System in the company by using balanced scorecard.
To indentify the problems and recommend possible solutions
1.5. SCOPE OF THE STUDY
This study will mainly focus how a software company implements Management Information
System to their company. Through this study we can understand how a software company differs
from other organizations in the case of implementation of Management Information System.
1.6. LIMITATIONS OF THE STUDY
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Limitations that will take place during preparing this report include:
Conservative attitude of the responder can squeeze the scope of the study.
It may not be possible to contact with CTO to collect data or to have discussion with
them.
It will be harder to collect various data, books and journals related to the topic due to
limited accessibility of resources.
Many up-to-date data and documents may not be available, which could have made the
study more informative. So a major constraint of the study will be the insufficient
information.
Such a study will be carried out by the researcher who has limited job area in a few
departments, which could create a big constraint in the preparation of the report.
It’s mandatory to complete this study within a short period of time which may not be
sufficient to get all data which will assist to make my report successful.
All publicly available information may not be accurate.
1.7. METHODOLOGY OF THE STUDY
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1.7.1. DATA SOURCES:
To complete the study in the light of research objectives, information both from the primary and
secondary sources will be considered. However, as the primary sources this study will use two
methods. These are:
Observation Method: The researcher will observe the using process Management
Information System during the CTO uses the software. This report has made by
observing the way of using software in the company by the CTO and other
employees and the process they followed to implement Management Information
system in Right Brain Solution Ltd.
Interview Method: The researcher will take interview of CTO and CEO to know
more about how AIS works their company. The information also has gathered by
the interview method by interviewing the company’s CTO/ Chairman and
managing director. From the interview I got a clear view that how they implement
Management Information System in their company.
In order to build up theoretical premise, standard textbooks, reference books, journals and other
related literature will be consulted. In the next stage, the related secondary information will be
collected from various internal and external publicly available sources.
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Chapter # 2
Introduction to Organization
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2. Background
Right Brain Solution Ltd. is a Software Development Company in Bangladesh, which started its
operation in April 2007. We are successfully providing efficient and business-critical web
solutions to clients all over the world. We provide affordable services to our clients that are
reasonable in price and high in quality.
2.1. The Vision
Our vision is “Providing Solution that gives momentum in life”. The primary objective is to
develop solutions that will bring energy into people's way of doing activities. For customers,
we want to play the role of a stakeholder and want to contribute in reaching their goal by
providing accurate and state-of-the-art solution.
2.2. The Idea
The idea behind Right Brain Solution Ltd. was nurtured by its founders long before the
company was actually formed. Being freelance developers for some years and then being part
of some international software development firms, the founders watched closely the need for
stable outsourcing firms in the South Asia region. India and China being saturated for quite
some time, the founders identified that Bangladesh, Thailand, and Malaysia would be the
next target countries for the outsourcing need of the west. In order to play a role in the
development of such opportunity in Bangladesh, they decided to start their journey.
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Chapter # 3
Services Offered
By the Organization
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3.1. Web Solutions
Our greatest strengths are our technical web experience. Our web development work has ranged
from small individual website features and functionality, to systems that clients are running their
entire business on. We have a proven track record of delivering high quality work, and our work
is carried out to a rigid and high quality set of web design standards. Whether you are from a
company large or small, established or start-up, we would love to work with you and help make
a positive impact on your business.
Web 2.0 Community Portals
We develop large community portals using industry standard application frameworks for PHP:
Zend Framework & Code Igniter. We leverage the power of optimization, caching, security, etc
in building portals and ensure high-traffic capacity handling.
Social Networking Integration
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When your business needs viral growth through social networks, we can develop Facebook or
OpenSocial applications for you. Furthermore, we can create widgets for you that you can
distribute to your peers for spreading over.
Web site Re-design/face lift
If you are not happy with your current website design, we can give you a hand by re-designing
your site. Our designers keep track of latest trends and can brush up your website to make it
trendy. And btw, you can choose from 3 initial options to carry forward.
Technology focus: PHP, ASP.NET, CSS, JavaScript, jQuery, Adobe Flash, MySQL,
SQLite.
3.2. Enterprise Software
We have people with business background who can understand your core business problems. It
enables us to create software that can enhance your business process or solve certain problems.
The software we develop for you can run in both desktop and web platform.
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Process Automation
When you've identify a IT-enabled process in your business running slowly or inefficiently, we
can give you solution by automating it. We have done that for two image processing companies
who were missing client files and deadlines due to email communication. Our software made
their process both efficient and accountable.
Business Application
In some businesses, there is need of special calculations. Be it a tax calculator, client handling, or
store management - we can develop one for your business. Our developers have developed
similar applications for international ports, small business, garments factories, and for a few
other industries.
Technology focus: C#.NET, Adobe AIR, Titanium.
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3.3. Branding & Identity
Creating an effective brand is something that requires experience. By working with us, you will
be tapping into years of experience in creating unique brand identities for our clients. Our
creative design process is simple and highly creative. We brainstorm with you and carefully
listen to everything you have to say. We care about every detail.
Logo Development
Logo is the most important part of a brand and we take special care in developing one for you.
We try to understand your business, your customers, the value you're delivering, etc to find the
right tune. We give you a few choices to start with and don't stop until you pick one and move
forward.
Identity Development
In addition to logo, we also develop complete business identity for you including well outlined
business card, letterhead and envelope. Many people may think it's simple as logo has been
developed, but finding the right balance in each of the items is very important for a successful
identiy pacakge. We go exta mile to ensure that.
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Technology focus: Adobe Illustrator, Adobe Photoshop, QuarkXpress.
3.4. Technical Consultancy
In business, sometimes you may not be equipped by the right person or may not have the right
understanding to move on a new technology. Moreover, you may find yourself in a situation that
has not been planned ahead and you don't know where to go next. In such critical situations, we
can share our knowledge and experience with you to help you choose the right direction in the
right way. We will analyze the situation, understand the reasons and will give you the direction
to move.
Enterprise Web Application Development
Many large organizations have inhouse software development team who develop software for the
company. At times, they need to move on cutting-edge technology but don't knwo the risks
and/or rewards. With our experience, we can make these shifts easy and can share our experience
with the technologies. We cam guide them in the right way for success.
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Usability and Accessibility
In today's world, nobody will use a website or software unless he/she likes it. Although it's easy
for a development team to add features to a product, it's not easy to see how that affects the
usability of the end product. With our vast experience over the years, we can identiy these issues
and can suggest improvements which can make a really great user experience.
Performance Evaluation and Improvement
Websites are mostly built with a business purpose in mind. It is not eash to evaluate the
performance of a website unless you have the right tools and looking for the right KPIs. We can
give you a hand in that area. With industry standard tools we can evaluate your current site's
performance in many areas and can provide you with reports on how to improve. You can even
hire our technical team to carry on the task.
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Chapter # 4
Portfolio
Of the Organization
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Portfolio
Here are the most important projects we have done so far. The projects are not ordered
chronologically, they are pretty random. Soon we will add categorization to them so that you can
browse by category.
4.1. JobXpress
Interweb Communications Ltd.
A full-fledged job site featuring job posting for employers and job hunting for job seekers.
Facilitates a drag-n-drop resume builder along with various resume templates so that seekers can
modify their application based on job areas. Employers can avail various job packages and can
either post jobs or search candidates.
Our Involvement
Design, CSS, XHTML, PHP Programming, Back-end
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4.2. SC
This site boasts a complete social network and content aggregation engine, topped off with a
trademark ad serving technology. A unique Dual profile system is integrated with this site to
ensure a combined social networking experience for both your personal and professional like. It
makes heavy use of a very popular framework, along with high end JQuery components.
Our Involvement
Design, CSS, XHTML, PHP Programming, Back-end
4.3. Moonrise
Quotationsbook Inc
A true Web 2.0 social networking site with mashup using Flickr, Youtube and Quotationbook
API. Feelings matter the most, they make us human. In years to come, you remember your
feelings - and you remember great moments in your life. If you post on moonrise, one day you
can look back and say this was my life. Moonrise will hold your true memories.
Our Involvement
PHP Programming, API Integration, widget development
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4.4. Flattenme
Flattenme
We helped flattenme by crafting W3C valid XHTML and CSS markup for their site pages.
Besides, their photo uploader is powered by our actionscript based flash tools including multi-
threaded uploader and text previewer.
Our Involvement
CSS, XHTML, PHP Programming, Flash uploader
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4.5. Cabein
Thiksolution
A designer portfolio site showcasing his projects in an unique horizontal browsing view. Back-
end includes no-nonsense CMS for updating portfolio and managing newsletter.
Our Involvement
Design, CSS, XHTML, PHP Programming, Back-end
4.6. Radio Foorti
Radio Foorti
Radio Foorti is country's top FM radio station. This website will allow them to present their
program to their growing audience and will provide current song/program information. At a later
stage, the site will be broadcasting streaming radio.
Our Involvement
Design, CSS, XHTML, PHP Programming, Back-end
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4.7. IPSWAM
IPSWAM
A sophisticated content and document management system powers the back-end of this site.
Our Involvement
Design, CSS, XHTML, PHP Programming
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4.8. SHIREE
SHIREE
SHIREE's website will provide a one-stop place for all their information dissemination.
Moreover, NGOs interested in working with SHIREE will need to apply for various funds
through the online form at SHIREE's website. A sophisticated content and document
management sytem powers the back-end of this site. Additionally, there is a scalable form
builder for their various data collection needs at times.
Our Involvement
Design, CSS, XHTML, PHP Programming, Back-end
4.9. Ukvenues.co.uk
Ukvenues.co.uk
We helped Ukvenues.co.uk with some additional modules development to their existing site.
Our Involvement
PHP Programming, Back-end
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4.10. MemberSmart Builder
Gough Marketing
MemberSmart Builder is an out-of-the-box system that adds membership management to any
new/existing site. It facilitates product management, memberships, subscriptions, various
protection mechanism, etc. Full Paypal and 2CheckOout payment gateway integration is
handled. A sleek and no-nonsense UI makes it easier to use even for businessmen.
Our Involvement
PHP Prpgramming, Back-end
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4.11. Resumebook
Resume Book
A job portal with some unique concept.
Our Involvement
CSS, XHTML, PHP Programming, Back-end
4.12. Teenjobs.com.au Facebook
Teenjobs.com.au
This facebook application sits on a facebook user's profile and provides the functionality to
search for jobs in the Teenjobs.com.au website.
Our Involvement
PHP Programming, Facebook Application Development
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4.13. My Video Game Collection
BRE Software
This application can be used to keep track of your video game collection, get weekly updates on
the value of your game collection, rate and review the games in your collection, get ratings and
reviews from other users, find other users with similar interests, contact other users with games
you have or are interested in, find other Xbox Live users and more!
Our Involvement
PHP Programming, Facebook Application Development
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4.14. Forms.gov.bd
UNDP
This e-governance site is controlled through a detailed CMS and delivers useful government
forms to the end user.
Our Involvement
Design, CSS, XHTML, PHP Programming, Back-end
4.15. Artzoo.dk
Artzoo.dk
Another process automation system for an image processing company with additional
functionality of agent management.
Our Involvement
PHP Programming, Back-end
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4.16. PNS Media
PNS Media
Full process automation of their online image procession service. Implementation of their
workflow, integration of a number of payment gateways, and notification system.
Our Involvement
Design, CSS, XHTML, PHP Programming, Back-end
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4.17. Real Estate Site Manager
Undisclosed
Complete property management system for a real estate agent. Facility of displaying properties
with various information as well as photo gallery. Online booking and contact facilities.
Additional features include CMS with templates for general contents of the site.
Our Involvement
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Chapter # 5
Organizational
Structure
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5.1. Office Facilities
The office facility of RBS provides great working environment to its employees and ensures that
the client’s work get done in solid way. Moreover, the developers of RBS are well experienced
and trained to handle various types of client project from both local and international area.
5.1.1. Office Space
Right Brain Solution’s office is located in House #45, Road # 27, Banani which is a very
calm area. With an office space of 1760 sft, there is ample space for all the personnel
working in healthy and spacious arrangement. There are even space for occasional gathering,
public seminars and refreshment zone.
5.1.2. Computers
There are 10 (ten) desktop computers with high specification (Core 2 duo) connected to the
company network and 4 (four) highly configured laptop computers which ensures mobility at
the time when needed.
5.1.3. Internet Connectivity
RBS has its own local intranet as well as internet connectivity of dedicated bandwidth of 1
MBps through fiber option, along with 256KBps VSAT backup. Moreover RBS has
redundant internet connectivity from QUBEE.
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5.1.4. Power Backup
RBS has 24 hours standby IPS (Instant Power Supply) which is capable of providing power
supply to the entire office for 4 hours during the period of power failure.
5.2. Human Resource
Right Brain Solution Ltd has adequate resources to incorporate medium to large projects in a
sound and sustainable way. It has the following organizational structure with has limited
hierarchy to ensure communication flows among all the levels:
5.3. Management
Right Brain Solution’s management consists of young, energetic business personnel who are
dedicated to take the company to the next step. Some of them have more than 7 years of
industry experience in Information Technology and Business Development. The management
body of RBS includes their CEO, CTO, Business Development Executive, and HR Manager.
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5.4. Software Engineers
Right Brain Solution Ltd has 12 (twelve) full time developers / software engineers and 2
(two) contractual developers / software engineers who are well experienced and have formal
certification in their respective fields. All of the developers are highly trained and
experienced working with PHP/MySQL and other open source technologies. They have
experience of working in international projects from different international organizations.
5.5. Creative
Right Brain Solution has a creative department where 2 (two) graphics designer work. They
have 3+ years of experience in web design, graphics design, pre-press printing, and brand
development.
5.6. Quality Assurance Engineers
Right Brain Solution has 2 (two) dedicated Quality Assurance (QA) engineers who assist in
developing error-proof solutions for the clients.
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Chapter # 6
Client list of
The Organization
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6.1. Client List
Over the past few years, Right Brain Solution has accomplished successful projects both from
home and abroad. These projects ranged from Corporate Content Management System (CMS) to
large Social Networking site to Information Dissemination site for NGOs etc. Below are some of
our clients who are happy to work with us:
6.1.1. Local Clients:
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6.1.2. Foreign Clients:
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Chapter # 7
Literature Review
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7.1. Management Information System
7.1.1. Definitions:
The word `system ' does not necessary related to computer or other electronic device. The word
actually implies to two or more related components working together to achieve a common
purpose. In the simplest explanation, management information system is the system of records a
business keeps maintaining its management system. It is a system of collecting and processing
transactions data and disseminating financial information to interested parties (Kieso and
Weygant, 1998. Factors that shape the AIS include natures of the business, the size of the
firm, volume of data and the informational demand that management and others place on the
system. The main purpose of AIS is to accumulate data and provide decision makers with
information to make decisions.
7.1.2 Origins
The concept developed as a logical consequence of the industrial revolution. Littleton implied
that the existence of factory system and the issue of mass production resulted in the necessity of
a system that will manage and control all managerial requirements of the company. However, the
first sophisticated management system is not recognized until the existence of railroads. It was
the first entity to produce detailed information concerning returns on invested capital. The use of
management information in the railroad industry to assess managerial performance developed
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rapidly during the next decades. While the process was previously paper based, today, businesses
use management software as their tools (Brecht and Martin, 1996).
7.1.3 Information System Objectives
Accountants play roles of tremendous significance in the economy. Without information
expertise of accountants, business will be unable to evaluate their cost and profit position, gauge
product or business unit performance, or to plan future financial success (Brecht Martin, 1996.
The increasing use of computer software that automates most of our works, now accountant
possess the opportunity to assist creating and designing AIS that serve as more efficient
management tool. Management systems deployed within companies required a sizeable
investment and maintenance cost. Thus, companies generally has clear objectives of installing
the system, some of them are:
To support the stewardship function of management
To support management decision making
To support day-to-day operations of the firm
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7.2. Benefits and Roles of AIS
7.2.1 AIS as a Tool of Efficient Decision Making
Although it does not appear on a Balance Sheet, Information is one of the most valuable assets
most organizations possess. Without good, accurate and timely information, good decisions
cannot be made. The flow of information from the management department can influence all
other departments within a company. For example, operating personnel require very timely,
detailed information for immediate decisions, while upper management needs summaries of
financial information for longer time periods in making long term decisions. Well-organized AIS
will make everyday business a lot easier and more effective (Hall, 2001 .Some of the practical
utilities of AIS that enhances efficiency is: Tracking corporate management information:
expenses, employee advances, investments, incomes...
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Chapter # 8
Implementation of AIS in
Right Brain Solution Ltd.
By using Balanced Scorecard
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Balance Score card (BSC) is currently the most popular performance management system
framework worldwide. It provides a framework in which both financial and non-financial
success measures are linked by the firm’s strategy. It looks at performance from four
perspectives: financial, customer, internal process and learning and growth. BSC minimizes
information overload by limiting the number of measures used, so it forces managers to focus on
the most crucial measures.
When creating a Balance Scorecard, a software company needs to have a BSC tool. With the
BSC management tool, a software company can organize the list of numbers and show the part
where the organization is succeeding and the aspects that need work. When this is presented
before the employees, they have a better idea on the company's finances, staff, operation,
supplier, customers, and support systems. It has been proven that this is quite a good move
because this will make the employees be more part of the company; therefore they will work
more effectively.
In the financial world, balance score card is a determinant of how well a business has placed a
strategy in terms of finances. This means that the strategy should be driven across all areas of
operations, and the implementation of these strategies or action plans should translate into
results.
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If the company is failing in the delivery of adequate service for many reasons-employee
behavior, external factors, management decisions, and etc.-then there has to be an analysis to
determine the real cause of the problem. Only then will one company find the right solution and
implement action plans to balance the scores in the Key Performance Indicators. That is the only
time one can achieve a balance score card problematic situation.
If Right Brain Solution Ltd. pays close attention to BSC tool that can actually get the job done,
this is because of the high-quality and innovative service line. If Right Brain Solution Ltd. uses
Balance score card tool their service will be more strong and organized. In that way, they get
better insight on the performance of the company as a whole.
The whole purpose of the BSC management tool is for Right Brain Solution Ltd. to come up
with a strategy that can test on a trial run and see whether it will work for your company or not.
If it is the latter, then Right Brain Solution Ltd. should come up with an integrated system. The
employees should also be involved in innovating ideas for the company.
The whole point of having the balance scorecard for Right Brain Solution Ltd. is to focus on the
important metrics that will establish the company's success. Success will be an action and not
just words in the company. The Balance Score Card tool ensures this to take place.
The shareholder value is the high customer loyalty of any limited company. Again, this can be
measured with the BSC management tool. It sets the parameters which allow everyone to check
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whether the high customer loyalty or the high standard customer services or fast& efficient work
contribute to the results that Right Brain Solution Ltd. is looking for.
The BSC preview tool is also a major factor especially when the employees are aiming to work
on the key issues. Launching BSC in Right Brain Solution Ltd., Employees and managers should
definitely focus on these because this is where the balanced scorecard comes along. The
organization of all the issues is quite the key to success. If this is done right, then this will just
lead to the improvement of the Right Brain Solution Ltd. which will seep over to the
performance of the employees.
8.1. New vision and strategy of Right Brain Solution Ltd.:
Right Brain Solution uses BSC tool to evaluate the performance their internal vision:
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8.2. Implementing on line Balanced Scorecard in Right Brain Solution Ltd.:
Measuring the performance of employees is necessary for Right Brain Solution Ltd. However,
this does not mean that evaluator will have to stay in office or workplace just to monitor how
well the employees are doing. As the need for the scorecard evolves, Right Brain Solution Ltd.
implements the online BSC software. With the help of this tool, Right Brain Solution Ltd.
become able to keep track of your company's efforts and projects to see whether they are going
well or not.
The online BSC software can be considered as among the most utilized applications today. This
widens and increases the effectiveness of the balanced scorecard as a methodology for
performance measurement. Now, using online BSC Right Brain Solution Ltd. can access records
regarding the services, performance of employees and the profitability of the company anytime
and anywhere as long as the bank is connected to the internet. This is very helpful due to the fact
that you cannot stay in your office or building 24 hours a day and seven days a week. Apart from
that, there are times when you will not be alerted as to whether there are problems in the
company or not. When such occurrences are not detected, there is a huge chance that they will
get worse, leading your company into deterioration. Performance measurement is always needed
but there are a lot of companies that take this.
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8.3. Implementing web based scorecard in Right Brain Solution Ltd.:
The web based scorecard is also very important for the management. This is because each aspect
that is considered to be quite important by the company is closely observed. Whatever system
does not work is improved. The web analytics scorecard helps for management in tracking from
all the business alliances. This prevents the risks of acquiring insurance assessments as well as
closely observing the system. Whatever system does not work is improved. The web scorecard
solution overview does exactly just that. These can easily help improve the efficiency of the
clients when relating to the customers. The web analytics scorecard is also the root for the clients
to apply on the consistent comparison of the based-performance assessments. When guiding the
business directions of the web based scorecard, management can closely look into the business
decisions.
The web based scorecard also reflects the performance as well as the commitments that are
needed for both the behavioral and operational metrics that are needed for the company to
function.
When web based balance score card is introduced then management of Right Brain Solution Ltd.
become able to keep track of the different important areas namely internal process, financial,
customer and learning and development. These four are essential in making sure that Right Brain
Solution Ltd. will be able to reach its goals.
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The balanced scorecard report is a part of the strategic planning and management processes. This
is because all of the necessary ingredients in the business will be taken into consideration so that
the evaluation procedure will be easy. The executive leadership, the jobs of the employees, the
processes, the methodologies of the company and the alignment of the organization are among
the aspects that will enable the company to become a strategy focused enterprise.
Web based Balance Score Card helps Right Brain Solution Ltd. to achieve its purpose and drive
improvement not only for the performance of the employee but also for the procedures and the
cash flow.
8.4. Benefits of Balance Score Card in Right brain Solution Ltd.: After implementing
Balance Score Card they become benefited from several surfaces.
One of the major benefits is that management does not have to go to the office or use the
computers when they are in workplace. This is because they can access the information that they
are required to view in order to assess the performance of the business.
Another benefit here is that management can get the data that they are searching for without any
delay and this means that they are able to access it in real time. Accordingly, the data that they
obtain are also in the latest time.
Using the balance score card, Right Brain Solution Ltd. can enjoy the managerial tool as it
increases the profits that the company gets from the sales and other things. Also, it views all the
aspects that will affect the performance of the company and the reaction of the customers as
well.
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This web BSC gives Right Brain Solution Ltd. the chance to make sure that its customers are
getting the attention that they need. The balanced scorecard helps Right Brain Solution Ltd. to
determine the key areas that will enable the bank to measure the impact on its customers.
Eventually, this leads Right Brain Solution Ltd. to become one of the top software companies in
the marketplace.
Also, Right Brain Solution Ltd. concentrated on making the processes and procedures even more
efficient for not only able to save money but also provide quality products and services to your
clients. Giving clear instructions helps Right Brain Solution Ltd. to achieve the goals and its
workers will be able to target their efforts on a certain objective.
8.5. Creating scorecard map in Right Brain Solution Ltd:
It will be easier to design the goals and the strategies of Right Brain Solution Ltd. by creating a
scorecard map. A scorecard map helps to improve the precision and the efficiency of the
traditional strategy map and the balanced scorecard as well. Because of scorecard map, Right
Brain Solution Ltd. becomes able to understand better about the target market and strategic
planning. This helps Right Brain Solution Ltd. to attain the results that it would like to achieve so
that employees can improve the efficiency of the productivity of the whole organization. An
example of score card map is given below to evaluate several perspectives of which Right Brain
Solution Ltd. considers:
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8.6. Balanced Scorecard tools used by Right Brain Solution Ltd.
Right Brain Solution Ltd. uses two software for implementing Management Information System
by using balanced scorecard.
Quick Book: This software is used for making balance sheet and trial balance.
They just have to input the journal entry and software automatically generate the
trial balance, income statement and balance sheet.
Scrum: This is open software collected from internet and edited by Right Brain
Solution Ltd. For Administrative purpose. With this software company become
able to know that whether the employees are working in right direction or not.
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8.7. Sample Picture Right Brain Solution Scrum:
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Chapter # 9
Findings
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Findings:
From doing internship in Right Brain Solution Ltd , I have found that it gives nice
working environment for employee.
They use the scrum for doing their administrative work.
They use wiki.rightbrainsolution.com for sharing important documents among each other.
They use scrum for time check so that they can know whether the employee coming in
time to the office.
They also use scrum to know how many projects are going on and what is the amount of
revenue is being generated by every single employee of the company.
They use quick book software for maintaining a proper account for the company.
With quick book software they can automatically generate income statement, trial
balance and balance sheet.
Overall I have found that the companies always trying automate all the necessary
materials.
Company use online banking for all the transactions.
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Chapter # 10
Suggestions
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Suggestions:
Employees do not input their entry time and working time regularly. Which
effects on company’s revenue generation process. So company should be more
aware this area and take necessary steps to resolve it.
The entire things are operated with software. So there is a possibility for data or
information loss. And sometimes incorrect entry in the software makes
harassment to the use of software for employee. So company also should look on
that area.
Wrong entry in general ledger may cause wrong income statement, trial balance
and balance sheet. So company should arrange alternative like manual balance
sheet, income statement and trial sheet for keeping records of the company.
They have got huge software collection for implementing Management
Information System by balanced scorecard to their company but they don’t have
enough skill people to operate those software which sometimes creating problem.
So company should look on that.
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Chapter # 11
Conclusion
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Conclusion:
From doing study on Right Brain Solution I have found that Right Brain Solution Ltd.
implements Management Information System into their company by using balanced scorecard.
For using balanced scorecard they have used two software in their company. One in quick book
and another is scrum.
There is some little problem with using this software which can be removed. Right Brain
Solution Ltd. Already a renowned company in the software industry. If they maintain
Management Information System in their company properly, surely they will be in top among all
the software companies in Bangladesh.
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Bibliography:
Books:
Stanley B. Block & Geoffrey A. Hirt (2005). Foundations of Management
Information System McGraw-Hill.
Graham, Benjamin & Dodd, David (2004). Security Analysis. McGraw-Hill.
Websites:
www.rightbrainsolution.com
www.wiki.rightbrainsolution.com
www.rbs-projects.com
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Appendix:
List of chart and pictures in appendices:
Fig-5.2 Hierarchy of communication.
Fig-6.1.1 Local client chart.
Fig-6.1.2 Foreign client chart.
Fig-8.1 Vision and strategy picture.
Fig-8.5 Scorecard map.
Fig-8.7 Sample picture of Right Brain Solution Scrum.
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