internet, telehealth, social media, texting, and e-mail
TRANSCRIPT
P A T R I C K B . M C G R A T H , P H . D .
M O D E R A T O R
Ethics in the “i" world: Internet, telehealth, social media, texting, and e-mail
The i-world: The Media Age and TechnoEthics
Mary Karapetian Alvord, Ph.D.
President-Elect, APA Division 46, Media Psychology
Alvord, Baker & Associates, LLC
11161 New Hampshire Ave.
Suite 307
Silver Spring, MD 20904
301-593-6554 X14
3200 Tower Oaks Blvd.
Suite 200
Rockville, MD 20852
301-593-6554 X14
www.alvordbaker.com
April 13, 2012
Disclaimer
I have no conflicts of interest to disclose.
I have not received any funding from any commercial entities that may be mentioned or discussed in this presentation.
All information and opinions shared are mine alone.
We are living technolgy history
An example – prior to 1973, cell phones were limited to those installed in vehicles.
In 1983, Motorola introduced the 16-ounce "DynaTAC" phone which cost $3,500.
2012 – there are more cell phone users across the world, than land line users.
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What is Telehealth?
Audio Technology (land line & cell phones;
MP3’s; i-tunes; digital
Mental Health
Services (APA Ethics codes & state licenses)
Video conferencing technology/internet/print
(social media platforms)
Encyclopedia Britannica to stop printing books By Julianne Pepitone @CNNMoneyTech March 13, 2012
0:00 / 2:37Britannica stops presses and goes digital NEW YORK (CNNMoney) -- After 244 years, Encyclopedia Britannica will cease production of its iconic multi-volume
book sets. Britannica usually prints a new set of the tomes every two
years, but 2010's 32-volume set will be its last. Instead, the company will focus solely on its digital encyclopedia and
education tools.
.
HIPAA (Health Insurance Portability and Accountability Act)
Privacy Rule – now standard of care
Business associate agreements!!
Security Rule –
Adminstrative procedures to safeguard confidentiality and access
Physical safeguards
Technical security
Clinical Applications
Exposures - Endless Loops, sounds, DVD’s, you tube http://www.youtube.com/watch?v=F5na4nE21-c
Relaxation –MP3’s
Executive function skills (scheduling, timers, phone alerts, alarms)
Technology: Clinical applications
Interactive “screen” systems → face recognition, social skills prompts.
Technology in the Practice
Sending assignments for group and other therapies via encrypted email
Testing scoring software
Research online – APA research , Google, etc.
Tele-health
http://www.youtube.com/watch?v=4DkezwHawXY
Tele = technology
Health = psychological services (tx, testing, etc.)
Internet speed and bandwidth
Encrypted doesn’t mean HIPAA compliant
HIPAA compliant → HIPAAA Certified
Secure Platforms PC’s vs. MAC’s
Computer Memory
HD Cameras
Thank you!
References:
HIPAA regulations
DeAngelis, T. (2012) Practicing distance therapy, legally and ethically
Monitor on Psychology; 43(3).
Highmark launches telehealth service. (2012). Health & Beauty Close - Up, , Retrieved from: http://search.proquest.com/docview/957428259?accountid=11243
Wolper, L. (2011) The E-Healthcare Movement: Virtual Communities, Web Services, and Other Enterprisewide, Interoperable HCITs for US Healthcare Reform . Health Care Administration . Retrieved from: http://www.r2library.com.proxygw.wrlc.org/contents/content_resource_frame.aspx?isbn=0763757918&Offset=2&SectionId=ch0008s0350&ChapterId=ch0008&library=Medicine&Cache=true
Disclaimer
I have no conflicts of interest to disclose, and have not received any funding from any commercial entities that may be mentioned or discussed in this presentation.
All information and opinions shared are those of the presenter.
Ethics in the “i" world: Internet, telehealth, social media, texting, and e-mail
TELEHEALTH IN THE TREATMENT OF
ANXIETY:
E F F E C T I V E T E C H N O L O G I C A L I N T E R V E N T I O N S F O R A N X I E T Y D I S O R D E R S
N I K K I G O D I N E
Disclaimer
I have no conflicts of interest to disclose, and have not received any funding from any commercial entities that may be mentioned or discussed in this presentation
All information and opinions shared are those of the presenter
Technologies
Administrative
Telephone
Computer
Fax machine
Clinical
Telephone
Computer
Cell phone (talking, texting, apps)
IATV
Internet (chat, forums, message boards)
Virtual reality
Panic Disorder
Treatment via the Internet: an effective way to reduce panic symptoms (Bergstrom et al., 2009; Wims, Titov, Andrews, & Choi, 2010)
Types of treatment:
Clinician-assisted CBT
Settings in which this type of treatment can be used
Clinical outcomes
Post-Traumatic Stress Disorder
Treatment via videoconferencing and the Internet can improve symptoms of PTSD (Germain, Marchand, Bouchard, Drouin, & Guay, 2009; Lange, Rietdjik, Hudcovicova, van de Ven, Schrieken, & Emmelkamp, 2003)
Internet treatment
Cognitive-behavioral writing assignments
Videoconferencing treatment
CBT
Clinical outcomes
Generalized Anxiety Disorder
Symptoms of GAD can be successfully treated through the Internet, virtual reality, and the use of biofeedback and mobile phones (Gorini et al., 2010; Pallavicini, Algeri, Repetto, Gorini, & Riva, 2009; Titov et al., 2009).
Types of treatment Clinician-assisted CBT Virtual reality with biofeedback Stress management and relaxation techniques
Settings in which this type of treatment can be used
Clinical outcomes
Social Phobia
Internet-based treatment for social phobia reduces symptoms of social phobia and other comorbid disorders (Berger, Hohl, & Caspar, 2009; Titov, Gibson, Andrews, & McEvoy, 2009)
Types of treatment:
Clinician-assisted CBT
CBT without clinician guidance
Clinical outcomes
Child and Adolescent Anxiety
Treatment delivered primarily via the Internet can be effective for a number of child and adolescent anxiety disorders (Spence, Holmes, March, & Lipp, 2006)
Type of treatment
Clinician-assisted CBT
Clinical outcomes
How effective is it compared to in-person CBT?
References
Andersson, G., Carlbring, P., Holmstrom, A., Sparthan, E., Furmark, T., Nilsson-Ihrfelt, E. … Ekselius, L. (2006). Internet-based self-help with therapist feedback and in vivo group exposure for social phobia: A randomized controlled trial. Journal of Consulting and Clinical Psychology, 74, 677-686. doi:10.1037/0022-006X.74.4.677
Berger, T., Hohl, E., & Caspar, F. (2009). Internet-based treatment for social phobia: A randomized controlled trial. Journal of Clinical Psychology, 65, 1021-1035. doi:10.1002/jclp.20603
Bergstrom, J., Andersson, G., Karlsson, A., Andreewitch, S., Ruck, C., … Lindefors, N. (2009). An open study of the effectiveness of Internet treatment for panic disorder delivered in a psychiatric setting. Nordic Journal of Psychiatry, 63, 44-50. doi:10.1080/08039480802191132
References cont’d
Botella, C., Gallego, M. J., Garcia-Palacios, A., Banos, R. M., Quero, S., & Alcaniz, M. (2009). The acceptability of an Internet-based self-help treatment for fear of public speaking. British Journal of Guidance and Counseling, 37, 297-311. doi:10.1080/03069880902957023
Carlbring, P., Nordgren, L. B., Furmark, T., & Andersson, G. (2009). Long-term outcome of Internet-delivered cognitive-behavioral therapy for social phobia: A 30-month follow-up. Behavior Research and Therapy, 47, 848-850. doi:10.1016/j.brat.2009.06.012
Germain, V., Marchand, A., Bouchard, S., Drouin, M., & Guay, S. (2009). Effectiveness of cognitive-behavioral therapy administered by videoconference for posttraumatic stress disorder. Cognitive Behaviour Therapy, 38, 42-53. doi:10.1080/16506070802473494
Gorini, A., Pallavicini, F., Algeri, D., Repetto, C., Gaggioli, A., & Riva, G. (2010). Virtual reality in the treatment of generalized anxiety disorders. Studies in Health Technology and Informatics, 154, 39 – 43.
References cont’d
Klein, B., Austin, D., Pier, C., Kiropoulos, L., Shandley, K., Mitchell, J., … Ciechomski, L. (2009). Internet-based treatment for panic disorder: Does frequency of therapist contact make a difference? Cognitive Behavior Therapy, 38, 100-113. doi:10.1080/16506070802561132
Klein, B., Mitchell, J., Abbott, J., Shandley, K., Austin, D., Gilson, K., … Redman, T. (2010). A therapist-assisted cognitive behavior therapy Internet intervention for posttraumatic stress disorder: Pre-, post- and 3-month follow-up results from an open trial. Journal of Anxiety Disorders, 24, 635-644. doi:10.1016/j.janxdis.2010.04.005
Klein, B., & Richards, J. C. (2001). A brief Internet-based treatment for panic disorder. Behavioural and Cognitive Psychotherapy, 29, 113-117.
References cont’d
Knaevelsrud, C., & Maercker, A. (2007). Internet-based treatment for PTSD reduces distress and facilitates the development of a strong therapeutic alliance: A randomized controlled clinical trial. BioMed Central Psychiatry. Retrieved from http://www.biomedcentral.com/1471-244X/7/13
Knaevelsrud, C., & Maercker, A. (2010). Long-term effects of an Internet-based treatment for posttraumatic stress. Cognitive Behavior Therapy, 39, 72-77. doi:10.1080/16506070902999935
Lange, A., Rietdijk, D., Hudcovicova, M., van de Ven, J., Schrieken, B., & Emmelkamp, P. M. G. (2003). Interapy: A controlled randomized trial of the standardized treatment of posttraumatic stress through the Internet. Journal of Consulting and Clinical Psychology, 71, 901-909. doi:10.1037/0022-006X.71.5.901
Pallavicini, F., Algeri, D., Gorini, A., & Riva, G. (2009). Biofeedback, virtual reality and mobile phones in the treatment of generalized anxiety disorder (GAD): A phase-2 controlled clinical trial. Journal of Cybertherapy and Rehabilitation, 2, 315 – 327.
References cont’d
Ruwaard, J., Broeksteeg, J., Schrieken, B., Emmelkamp, P., & Lange, A. (2010). Web-based therapist-assisted cognitive behavioral treatment of panic symptoms: A randomized controlled trial with a 3-year follow-up. Journal of Anxiety Disorders, 24, 387-396. doi:10.1016/j.janxdis.2010.01.010
Spence, S. H., Donovan, C. L., March, S., Gamble, A., Anderson, R., Prosser, S., … Kenardy, J. (2008). Online CBT in the treatment of child and adolescent anxiety disorders: Issues in the development of BRAVE-ONLINE and two case illustrations. Behavioral and Cognitive Psychotherapy, 36, 411-430. doi:10.1017/S135246580800444X
Spence, S. H., Holmes, J. M., March, S., & Lipp, O. V. (2006). The feasibility and outcome of clinic plus Internet delivery of cognitive-behavioral therapy for childhood anxiety. Journal of Consulting and Clinical Psychology, 74, 614-621. doi:10.1037/0022-006X.74.3.614
References cont’d
Titov, N., Andrews, G., Choi, I., Schwenke, G., & Johnston, L. (2009). Randomized controlled trial of web-based treatment of social phobia without clinician guidance. Australian and New Zealand Journal of Psychiatry, 43, 913-919. doi:10.1080/00048670903179160
Titov, N., Andrews, G., Robinson, E., Schwenke, G., Johnson, L., Solley, K., & Choi, I. (2009). Clinician-assisted Internet-based treatment is effective for generalized anxiety disorder: Randomized controlled trial. Australian and New Zealand Journal of Psychiatry, 43, 905-912. doi:10.1080/00048670903179269
References cont’d
Titov, N., Gibson, M., Andrews, G., & McEvoy, P. (2009). Internet treatment for social phobia reduces comorbidity. Australian and New Zealand Journal of Psychiatry, 43, 754-759. doi:10.1080/00048670903001992
Villani, D., Riva, F., & Riva, G. (2007). New technologies for relaxation: The role of presence. International Journal of Stress Management, 14, 260 – 274. doi: 10.1037/1072-5245.14.3.260
Wims, E., Titov, N., Andrews, G., & Choi, I. (2010). Clinical-assisted Internet-based treatment is effective for panic: A randomized controlled trial. Australian and New Zealand Journal of Psychiatry, 44, 599-607. doi:10.3109/00048671003614171
Ethics in the “i” World: Social Media
Ethics
ADAA
APRIL, 13, 2012
KEELY KOLMES, PSY.D., PRIVATE
PRACTICE, SF, CA
HTTP://DRKKOLMES.COM
© 2012 K. Kolmes. All rights reserved
I have no conflicts of interest to disclose.
I have not received any funding from any commercial entities that may be mentioned or discussed in this presentation.
© 2012 Keely Kolmes, Psy.D. All rights reserved
© 2012 Keely Kolmes, Psy.D. All rights reserved
Search Engines & Social Media: Who is looking for you?
Clients
Colleagues
Students/Supervisees & Professors/Supervisors
Training programs & employers
Setting Up a Google Alert
http://www.google.com/alerts
© 2012 Keely Kolmes, Psy.D. All rights reserved
© 2012 Keely Kolmes, Psy.D. All rights reserved
Clients seeking psychotherapist information on the Internet (Kolmes & Taube, 2011)
In a survey of 332 clients, 70% reported
finding personal information about their
therapist on the Internet.
87% of these individuals found it intentionally
while 13% found it accidentally.
78% found the information via Google, 42%
found it via Facebook, 17% found information
on LinkedIn. 10% found it on a blog.
© 2012 Keely Kolmes, Psy.D. All rights reserved
Tips for Taking Control of Your Web Visibility
Carefully choose which email address you use to join sites.
Understand the privacy settings on your own (and family members’) profiles.
Correct misinformation.
Google’s URL Removal Tool for URLs that urgently need to be removed. (URLs that accidentally expose confidential data)
https://www.google.com/webmasters/tools/removals
Social Media And Your Practice
Consider your intent when you join a social networking site: personal or professional?
Implement a Social Media Policy http://www.drkkolmes.com/docs/socmed.pdf
© 2012 Keely Kolmes, Psy.D. All rights reserved
© 2012 Keely Kolmes, Psy.D. All rights reserved
Clinical & Ethical Issues for Clinicians
Digital Ethics?
Applying existing Ethical Standards to online activity.
Ethical Standards offer a guide for ethical behavior.
Development of standards is ongoing.
Ethical dilemmas on the Internet mirror ethical dilemmas that also occur offline.
Ethics Codes refer only to our professional activities, not personal ones.
Distinction between professional and personal is getting blurred online.
Relevant Ethical Standards
Ethical Standard 3.10 Informed Consent
Ethical Standard 3.05 Multiple Relationships
Ethical Standard 4.01 Maintaining Confidentiality
Ethical Standard: 4.04 (b): Psychologists discuss confidential information obtained in their work only for appropriate scientific or professional purposes and only with persons clearly concerned with such matters.
© 2012 Keely Kolmes, Psy.D. All rights reserved
Relevant Ethical Standards (cont.)
Ethical Principle 5.05: Psychologists do not solicit testimonials from current therapy clients/patients or other persons who because of their particular circumstances are vulnerable to undue influence.
Ethical Principle 4.06 Consultations: When consulting with colleagues, (1) psychologists…. disclose information only to the extent necessary to achieve the purposes of the consultation. (See also Standard 4.01, Maintaining Confidentiality.)
© 2012 Keely Kolmes, Psy.D. All rights reserved
Clinical & Ethical Issues for Clinicians
© 2012 Keely Kolmes, Psy.D. All rights reserved
Beware Online Pseudonyms
Invitations from people you do not know.
Caution when replying to “strangers” in public.
Online impersonation is fairly easy.
Closing Remarks
Know what's out there about you. Take responsibility for your web presence.
Be proactive about cleaning it up or correcting inaccuracies.
Consider whether access to posted information could damage a client, another professional relationship, or you.
Distinguish between personal and professional use on social networking sites.
Understand and use privacy settings.
Be prepared to manage it clinically when internet activity comes into the room.
Develop a social media policy for your practice. Include it as a part of informed consent and discuss it.
© 2012 Keely Kolmes, Psy.D. All rights reserved
Clinical & Ethical Issues for Clinicians
© 2012 Keely Kolmes, Psy.D. All rights reserved
References American Psychological Association. (2010). Ethical principles
of psychologists and code of conduct. Retrieved from: http://www.apa.org/ethics.
Donner, M., The Ethical Use of the Listserv: Privacy and Professional Conduct, The California Psychologist, November/December 2007, 22. Retrieved from http://bit.ly/vsKFAW
, Florence W.; Patterson, Terence; Gottlieb, Michael. Ethical dilemmas in psychologists accessing Internet data: Is it justified? Professional Psychology: Research and Practice, Vol 42(2), Apr 2011, 105-112.
Kolmes, K. (2010, April). Private practice social media policy. [PDF file]. Retrieved May, 2010, from http://www.drkkolmes.com/docs/socmed.pdf
© 2012 Keely Kolmes, Psy.D. All rights reserved
References (cont.)
Kolmes, K. & Taube, D.O. (2011) Summary of client-therapist encounters on the web: The client experience. [PPT file]. Retrieved June 2011, from http://drkkolmes.com/research/
Lehavot, K., Barnett, J., & Powers, D. (2010). Psychotherapy, professional relationships, and ethical considerations in the MySpace generation. Professional Psychology: Research and Practice. Vol 41(2), Apr 2010, 160-166.
Martin, S. (2010, August 13). More than one-fifth of grad students have Googled their clients. [Web log posting]. Retrieved from http://bit.ly/ajRjWX. (2011, March 20).
© 2012 Keely Kolmes, Psy.D. All rights reserved
Contact Me
Keely Kolmes, Psy.D.
415-501-9098
http://www.drkkolmes.com
Twitter: @drkkolmes
ETHICS AND LEGAL ISSUES
J E F F R E Y E . B A R N E T T , P S Y . D . , A B P P
L O Y O L A U N I V E R S I T Y M A R Y L A N D
Ethics in the “i" world: Internet, telehealth, social media, texting,
and e-mail
Disclaimer
I have no conflicts of interest to disclose and have not received any funding from any commercial entities that may be mentioned or discussed in this presentation.
All information and opinions shared are those of the presenter only.
What is Telehealth?
“The use of telecommunications and information technology to provide access to health assessment, intervention, consultation, supervision, education, and information across distance” (Nickelson, 1998, p. 527).
The use of the telephone, e-mail, chat rooms, and other Internet and satellite-based technologies to provide direct clinical services (e.g. texting, IATV, etc.).
Teleconferencing and Interactive Televideo Communications
Interactive Televideo Communications (IATV)
Consultation and treatment to remote locales other settings lacking specialized treatment professionals and for when clients can not access the professional in-person.
Efficiency of service delivery/cost effective
Increased access to treatment
Superior to telephone and e-mail
Treatment across great distances
Areas of Concern with IATV
Technological limitations impacting audio/visual acuity and clarity – interpersonal cues
Inadvertent breaches of confidentiality
Technology failures
Difficulty responding to emergencies
Licensure issues
Knowledge of local laws
Behavioral telehealth may not be the most appropriate medium for all treatment needs
Legal and Ethical Issues
75% provide services across state lines
60% inquired about the patient’s state of residence
74% uncertain or incorrect about states’ telemedicine or telehealth laws
50% made advanced arrangements for responding to emergencies or crises
48% used a formal informed consent procedure prior to providing online services
(Maheu & Gordon, 2000)
Recommendations
Use a comprehensive informed consent procedure
Learn relevant telehealth and telemedicine laws for all jurisdictions in which you will be providing services
Do not practice outside the scope of your license
Follow your profession’s ethics code regardless of the therapeutic medium used
Utilize all existing technology to protect each individual’s confidentiality
Recommendations (Cont.)
Attend to issues of dangerousness, duty to warn and protect situations, and mandatory reporting requirements
Make arrangements in consumers’ local areas for emergency and crisis situations. Be knowledgeable of local resources
Maintain appropriate liability coverage and be sure malpractice insurance covers these services
Remain aware of the limitations of both the online services provided and the technology used to offer them
Recommendations (Cont.)
Evaluate the effectiveness of all telehealth services provided and modify them as needed
Assess each individual’s appropriateness for this modality of treatment. Make referrals when needed and appropriate
Practice within your scope of practice and areas of competence
Attend to cultural, ethnic, language, and other differences that may impact effective communication
Recommendations (Cont.)
Utilize effective documentation, adherence to termination and abandonment guidelines, and appropriate practices for fees and financial arrangements
Ensure both clinical and technological competence needed to provide these services online
Consult with knowledgeable colleagues, relevant statutes, applicable ethics codes, available professional standards, and legal counsel
Participate in telehealth policy, standards, guidelines, and technology development
Counseling, Psychotherapy, and Social Networking
Many clients participate in social networking sites in their lives and use them as a prime means of communicating , relating, and managing relationships.
Clients may send their counselors or psychotherapists “friend” requests.
Challenges to clinician transparency, self-disclosure, privacy, and the nature of the treatment relationship.
Counseling, Psychotherapy, and Social Networking (cont.)
Potential impact of declining on the treatment relationship.
Potential impact of accepting on the treatment relationship.
Losing the ability to have “real” relationships? What is considered “real” may be different for digital natives.
Transitioning from the digital world to the “in-person” world.
Implications for Counseling and Psychotherapy
Have a Social Networking Policy. See for example: http://drkkolmes.com
Address this as part of the informed consent process with every client.
Responding to “friend” requests from current and former clients - to respond or not; implications for the counseling and psychotherapy process and relationship.
Boundary/multiple relationship issues.
Implications for Counseling and Psychotherapy (cont.)
Self-Disclosure issues and the blurred line between your professional life and your personal life
The fallacy of security settings
Searching for client information online
Using a client’s social networking site therapeutically
What to do with information obtained via the Internet
Ethical Issues and Dilemmas
Boundaries and Multiple Relationships
Self-Disclosure and Psychotherapist Transparency
Fidelity, informed consent, and integrity
Clinician searches for information about a client online
Graduate student activities: A faculty member discovers a student’s blog.
Trainees: A client discovers a student clinician’s personal website.
Seeking Ethical Guidance
In general contacts with clients and former clients online should be viewed like any other multiple relationship. “Multiple relationships that would not reasonably be expected to cause impairment or risk exploitation or harm are not unethical” (APA, 2010, p. 6).
With regard to boundaries and self-disclosure the APA Ethics Code “applies only to psychologists’ activities that are part of their scientific, educational, or professional roles as psychologists… Those activities shall be distinguished from the purely private conduct of psychologists, which is not within the purview of the Ethics Code” (p. 1).
See also standards on Informed Consent, Confidentiality, Avoiding Harm, Exploitative Relationships, Student Disclosures of Personal Information.
Questions to ask when considering online disclosures (Lehavot, 2007):
What are the costs and benefits of posting the information?
Is there a high probability that clients will be significantly and negatively affected?
How will the disclosure affect my relationship with my clients?
Does the disclosure threaten my credibility or undermine the public’s trust in the profession of psychology?
References
American Psychological Association. (2010). Ethical principles of psychologists and code of conduct. Retrieved from: http://www.apa.org/ethics.
Lehavot, K. (2007). “MySpace” or yours? The ethical dilemma of graduate students’ personal lives on the Internet. Presentation at the Annual Convention of the American Psychological Association, San Francisco, CA.
Maheu, M. M., & Gordon, B. L. (2000). Counseling and therapy on the Internet. Professional Psychology: Research and Practice, 31, 484-489.
Nickelson, D. W. (1998). Telehealth and the evolving health care system: Strategic opportunities for professional psychology. Professional Psychology: Research and Practice, 29, 527-535.