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Managing Your Library’s Online Presence Virtual Customer Support Colleen Brazil, Content Access Manager Sno-Isle Libraries, Marysville, WA, www.sno-isle.org

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Page 1: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

Managing Your Library’s Online Presence

Virtual Customer Support

Colleen Brazil, Content Access Manager

Sno-Isle Libraries, Marysville, WA, www.sno-isle.org

Page 2: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

Sno-Isle Libraries

Page 3: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

Download from the library in 22 (easy?) steps

Courtesy of Brad Colbow

See full comic at bit.ly/d5r2Dg

Page 4: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support
Page 5: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support
Page 6: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support
Page 7: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support
Page 8: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support
Page 9: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

+

= Chaos

Email Ask A LibrarianWeb

Comments

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Page 10: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

Customer Details

Page 11: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

Computer Details

Page 12: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

Describe the Problem

Page 13: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

Bad Idea

Page 14: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

Raw Database

Page 15: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

New Request Record

Page 16: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

Assigned and Status Set

Page 17: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

Quick Status View

Page 18: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

Status Overview

Page 19: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

Statistical Report

Page 21: Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support

Thank you!Colleen Brazil, Content Access Manager, [email protected]

Sno-Isle Libraries, www.sno-isle.org

Presentation Slides on Slideshare slidesha.re/cnOaIH