internet librarian oct. 2010 managing your library's online presence - virtual customer...
DESCRIPTION
TRANSCRIPT
Managing Your Library’s Online Presence
Virtual Customer Support
Colleen Brazil, Content Access Manager
Sno-Isle Libraries, Marysville, WA, www.sno-isle.org
Sno-Isle Libraries
Download from the library in 22 (easy?) steps
Courtesy of Brad Colbow
See full comic at bit.ly/d5r2Dg
+
= Chaos
Email Ask A LibrarianWeb
Comments
?
?
?
??
?
???
? ???
Customer Details
Computer Details
Describe the Problem
Bad Idea
Raw Database
New Request Record
Assigned and Status Set
Quick Status View
Status Overview
Statistical Report
w
www.teamviewer.com
www.citrix.com
www.logmein.com
Remote Help Tools
Thank you!Colleen Brazil, Content Access Manager, [email protected]
Sno-Isle Libraries, www.sno-isle.org
Presentation Slides on Slideshare slidesha.re/cnOaIH