Internet Access to DataInternet Access to Data

Past Past

Present Present

FutureFuture

Internet Access to Data

- The Headlines -

Service is not as xoserve would like it be

A high priority to xoserve

The desire to use IAD has significantly increased

Some problems fixed ~ Others remain

Internet Access to Data

- The Headlines -

Improved IAD availability ~ Currently 99%

System performance is slow

Aged system

Time to review IAD

Internet Access to Data- A growing population -

Since 2004 the volume of User Accounts has grown by 137%, as depicted below;

Time frameVolume of new User

AccountsCumulative total of

User Accounts

2004 (and prior) 10,588 10,588

2005 3,698 14,286

2006 7,484 21,770

2007 (so far) 3,366 25,136

Internet Access to Data- Usage Levels -

Circa 1.2k unique User Accounts logged on daily

Daily IAD ‘hits’ range from 50-75k

Internet Access to Data- ‘Hits’ -

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

Mar

'06

Apr'06

May

'06

Jun'06

Jul'0

6

Aug'06

Sep'0

6

Oct

'06

Nov'06

Dec'0

6*

Jan'0

7

Feb'07

Mar

'07

Month

No

.

A dedicated technical team working hard to investigate and resolve IAD issues

‘Hot spot’ reporting into the xoserve Executive Team

Thrice weekly meetings with our service provider

Escalated to management team of our service provider

Internet Access to Data- It’s high profile -

Shipper/xoserve workshop on 3rd July 2007

Ongoing dialogue with Shipper community

Controlled reduction in new User Account request’s

Reconciliation of existing User Accounts

Undertake work to increase reliability via longer term robust solutions

Internet Access to Data- Next steps -