INTERNATIONAL SOS

WHAT’S IN IT FOR YOU?

Welcome to your Membership Webinar

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AGENDA

WHO IS INTERNATIONAL SOS?

HOW AND WHEN TO USE INTERNATIONAL SOS’

SERVICES?

Pre-departure

Whilst abroad

In an emergency

CASE STUDIES

TIPS TO GET THE MOST OUT OF YOUR MEMBERSHIP

Q&A

AT A GLANCE

WHO IS INTERNATIONAL SOS? A NETWORK THAT WORKS AROUND-THE-CLOCK FOR YOU

A presence in 92 countries

across five continents

27 Assistance Centres

Over 11,000 employees

and 92 offices

99 languages supported

1,400 doctors

56 international clinics

200 full-time security

specialists

5 Regional Security

Centres

Internal travel tracking team

WHAT SERVICES

ARE AVAILABLE

THROUGH YOUR

INTERNATIONAL SOS

MEMBERSHIP?

PRE-

DEPARTURE

WHILST

ABROAD

IN AN

EMERGENCY

WHAT SERVICES ARE

AVAILABLE TO YOU?

UNDERSTAND THE MEDICAL AND TRAVEL SECURITY RISKS

AT DESTINATION

www.internationalsos.com/risk-outlook

HIGH

VERY HIGH

RAPIDLY DEVELOPING

VARIABLE RISK COUNTRIES

MEDIUM

LOW

PRE-DEPARTURE

WHAT SERVICES ARE

AVAILABLE TO YOU?

Insignificant

Low

Medium

High

Extreme

PRE-DEPARTURE

UNDERSTAND THE MEDICAL AND TRAVEL SECURITY RISKS

AT DESTINATION

www.internationalsos.com/risk-outlook

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PRE-DEPARTURE WHAT SERVICES ARE

AVAILABLE TO YOU?

UNDERSTAND THE MEDICAL

AND SECURITY RISKS AT

DESTINATION.

COUNTRY GUIDES

1. Visit www.internationalsos.com

2. Type in your membership number

EMAIL ALERTS

3. Keep you up to date with the latest

developments around the world via subscribing

to pre-trip email alerts.

PRE-TRIP ADVISORY

(for TravelTracker clients)

4. Read all the necessary medical and travel

security information about your destination.

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PRE-DEPARTURE WHAT SERVICES ARE

AVAILABLE TO YOU?

ANYTIME. ANYWHERE.

Download your Assistance App:

app.internationalsos.com and monitor your

mobile phone notifications

Have your membership card with you

wherever you go.

MEDICAL

QUESTIONS

Do you need

...vaccination?

Do you have to bring

...medicine?

SECURITY

QUESTIONS

Which district to

...avoid?

Which taxi

...company is safe?

AND/OR

Call an Assistance Centre for:

INFORMATION, ADVICE AND REFERRALS ARE FREE OF CHARGE TO MEMBERS!

PRE-DEPARTURE CASE STUDY

PREPARATION

TRAVEL TO CHALLENGING LOCATION MADE EASIER WITH PRE-DEPARTURE ASSISTANCE

SARAH,

A LAWYER USUALLY

BASED IN GERMANY,

NEEDED ASSISTANCE

TO PLAN

HER FIRST TRIP TO

NIGERIA

Logged into member section on International SOS website

Consulted country guide on safety issues

Read additional guidance for female travellers

Subscribed to Nigeria email alerts

Contacted assistance centre for pre-travel briefing

Received advice on accommodation, drivers and local logistics

Used the membership app while in-country

HELPING YOU GET ON

WITH YOUR TRAVEL

hotel referral

directions

doctor referral

lost wallet

travel-related infections

threats

toothache

can I drink the water?

flu

lost wallet coups

civil unrest

routine issues

extreme weather

can I use the local taxis?

typhoid fever

diarrhoea air quality

rural isolation

language and cultural barriers

vehicle accidents

airline delays

common travel problems

immigration & visa advice

medical illness

WHILST ABROAD

CASE STUDY

ASSISTANCE

Due to fly home to London the following day, Michael was understandably in a panic. He called our Assistance Centre for help.

Michael, a banker who travels frequently, had his passport and wallet stolen while in Bangkok on a 3-day business trip

STOLEN PASSPORT AND WALLET

WE CONTACTED MICHAEL’S COMPANY AND THEY FAXED A COPY OF HIS

PASSPORT FROM HIS EMPLOYEE FILE. ADDITIONALLY, THEY AUTHORISED

US TO WIRE MICHAEL 10,000 BAHTS (260 €) IN EMERGENCY FUNDS.

WHILST ABROAD

DARRYL HAS A STROKE WHILE ON

BUSINESS TRIP TO MOSCOW.

JANE, HIS WIFE

CALLS INTERNATIONAL SOS ASSISTANCE CENTRE

FOR HELP

Darryl found unconscious by colleagues

Experiences seizure on way to ER in Moscow

Incorrect diagnosis and inadequate medical care

Darryl flown to London under supervised care

Wife and children flown from Oslo to be with him

Undergoes three critical surgeries in London

Repatriated via air ambulance to Oslo

Full recovery made

CASE STUDY

EMERGENCY

INTERNATIONAL SOS PROVIDES ACCESS TO SUPERIOR HEALTH PROVIDERS

AND LOGISTICS SERVICES THAT SAVED DARRYL’S LIFE.

IN AN EMERGENCY

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LESS THAN 1% OF ALL OUR CASES

RESULT IN AN EVACUATION BUT

IF THE UNTHINKABLE HAPPENS…

IN AN EMERGENCY

We handle all logistical arrangements

We help you stay in touch with your family

We keep you informed every step of the way

We monitor your situation and provide advice

We evacuate you to a safe area

We evacuate you to a centre of medical excellence

We organise repatriation of mortal remains

We coordinate payment of medical fees when

approved

IN AN EMERGENCY WHAT SERVICES ARE

AVAILABLE TO YOU?

CALL INTO AN ASSISTANCE CENTRE

IF YOU FEEL UNWELL.

We will provide you with immediate advice and

recommendations.

We can assist with arranging follow-up care or

hospital admission.

TRAVEL TIPS

1 Have the membership card in my wallet

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Program an Assistance Centre number

into my mobile phone

3 Download the Assistance App

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Prepare for my trip by logging in International SOS

website for pre-travel advice

5 Review required vaccinations

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Subscribe to medical & security related email alerts

regarding my destination

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Call one of International SOS Assistance Centres

anytime, anywhere

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Ensure all passports and visas are valid

and in a safe location

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TAKE AWAY TIPS

Email alerts

International SOS

membership card

Scan here

to download

International SOS

Assistance App

(APP.INTERNATIONALSOS.COM)

Membership eGuide

Contact your manager

Contact your manager Access via the portal with your

membership number

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