international quality standards (5).pptx

7/24/2019 International Quality Standards (5).pptx

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Prepared by:Johanifah Gamama

International Quality

Standards


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International Quality Standards

ISO 9000 ISO 14000


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ISO 9000

Set of quality

standard

ISOGreek word for

equal or uniform.


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Requirement to become ISO 9000 certified

9-18 months process

that involves:

Documenting

quality

procedures

On-site

assessment

Ongoing series

of audits of

their products


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ISO 14000

Environmental management

standard


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Five core element of ISO 14000

Environmental

management

Auditing

Performance

evaluation

Labeling

Life-cycle

assessment


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A quality emphasis that

encompasses the entire

organization, from supplier tocostumer

Total Quality management


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Continuous improvement

Employee empowerment

Bench marking

Just in Time

Taguchi concepts

Knowledge of TQM tools

Concept foreffectiveTQM


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Continuous

improvement

Every aspect of an operationcan be improved.


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Put everybody in the company

to work on the transformation.

Create consistency of purpose

Lead to promote change

Build quality into product

Institute a vigorous program of

education an self-improvement

Demings 14 points for implementing Quality

improvement

Remove barrier to pride in work

Support, help, and improve

Stop haranguing workers

Break down barriers bet.

Department.

Drive fear

Emphasize leadership

Start training

Continuously improve

product, quality, and service.

Build long-term

relationships based on

performance instead of basis

price


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PDCA (Plan-Do-Check-Act)

Walter Shewhart

Developed by


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Japanese word for on-going process of incrementalimprovement.

TQM program with extremely high processcapacity (99.9997% accuracy)

Kaizen

Six Sigma


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Involving employees in every step of theproduction process.

a group of employee who meet regularly to solvework-related problem.

Employee empowerment

Quality circle


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Moving responsibility for both manager

and staffs

Build high-morale organization

Building communication network

that includes employees

Develop open, supportive supervisor

Create formal organization structures as

team and quality circle

Technique forbuilding up

Employeeempowerment

international quality standards (5).pptx

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