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International Public Safety Forum Tuesday, 24 th November 2015 Chair Tero Pesonen, Chairman TCCA/Critical Communications Broadband Group Participants Phil Kidner CEO, TCCA Elizabeth Mead Senior Analyst, IHS Jonas Karlsson Chief Architect Swedish Civil Contingencies Agency, Sweden Chairman TCCA/Operators and Users Association Daniel Rupp Chairman Broadband Communication Group, Federal Office for Civil Protection, Switzerland Manfred Blaha Head of User Committee, PSCE

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Page 1: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

International Public Safety Forum Tuesday, 24th November 2015

Chair Tero Pesonen, Chairman TCCA/Critical Communications Broadband Group

Participants Phil Kidner CEO, TCCA

Elizabeth Mead Senior Analyst, IHS

Jonas Karlsson Chief Architect Swedish Civil Contingencies Agency, Sweden Chairman TCCA/Operators and Users Association

Daniel Rupp Chairman Broadband Communication Group, Federal Office for Civil Protection, Switzerland

Manfred Blaha Head of User Committee, PSCE

Page 2: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Themes for debate • Role and future of TETRA

Phil Kidner, CEO TCCA

• Threats to the PPDR communityElizabeth Mead, Senior Analyst, IHS

• Cross border public safety communication– case Norway - SwedenJonas Karlsson, Chief Architect, Swedish Civil Contingencies Agency, Sweden Chairman Operators and Users Association, TCCA

• Transition from TETRAPOL to Broadband in SwitzerlandDaniel Rupp, Chairman Broadband Communication Group,Federal Office for Civil Protection, Switzerland

• European PPDR project funding– case Horizon 2020 DRS-18 BroadmapManfred Blaha, Head of User Committee, PSCE

Page 3: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Phil Kinder CEO, TCCA

Page 4: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Presentation on behalf of the TETRA + Critical Communications Association

My view of TETRA going forward

• Here for many years to come ! • Still the premier voice and data technology installed by

critical communications users in over 130 countries • Major implementations ongoing • Yet more contracts ! • Record shipments • Ongoing development • Spectrum and coverage • Clear evolution path • Economic outlook

Page 5: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Elizabeth Mead Senior Analyst, IHS

Page 6: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Threats to the PPDR Community: Technological Advantage Elizabeth Mead

Elizabeth Mead, Senior Analyst, IHS +44 1933 408046

[email protected]

Page 7: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Advancing Technology in Crime

54% Increase In terrorist incidents between 2013 and 2014

0

2000

4000

6000

8000

10000

2000 2002 2004 2006 2008 2010 2012 2014

Num

ber o

f Ter

roris

t Inc

iden

ts

Global Total

Iraq, Afghanistan,

Pakistan, Nigeria & Syria

Rest of World

Social Media Messaging Online Threats Cybercrime

The PPDR community needs strong technological advancement to deal with evolving threats from multiple platforms

Page 8: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Integrated control rooms and dispatch solutions

Integration of Social Media & messaging services

Predictive and reactive policing

Technological Advancements in Public Safety

Existing Terminal Network

Wireless Sensor Network

Integrated Dispatching

System

Predictive Intelligence

Reactive Intelligence

Predictive Identif ication Historic Trend application

Predictive situational intelligence

Reactive situational aw areness Direct image/video transmission Data application management

Cellular Network

Page 9: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

W S O T

PMR/LMR: The Future of Data

15% growth in shipments of LMR data devices (2015 – 2019)

1.8 million

3 million

2015 2019

Digital mapping

Transfer of images

Real time video/ CCTV

Biometric data

Safe

ty

Man Down Personnel Monitoring

Loca

tion

&

Imag

e

Page 10: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

IHS Customer Care: Americas: +1 800 IHS CARE (+1 800 447 2273); [email protected] Europe, Middle East, and Africa: +44 (0) 1344 328 300; [email protected] Asia and the Pacif ic Rim: +604 291 3600; [email protected]

COPYRIGHT NOTICE AND DISCLAIMER © 2015 IHS. All rights reserved. No portion of this presentation may be reproduced, reused, or otherwise distributed in any form without prior written consent of IHS. Content reproduced or redistributed with IHS permission must display IHS legal notices and attributions of authorship. The information contained herein is from sources considered reliable, but its accuracy and completeness are not warranted, nor are the opinions and analyses which that are based upon it, and to the extent permitted by law, IHS shall not be liable for any errors or omissions or any loss, damage, or expense incurred by reliance on information or any statement contained herein. In particular, please note that no representation or warranty is given as to the achievement or reasonableness of, and no reliance should be placed on, any projections, forecasts, estimates, or assumptions, and, due to various risks and uncertainties, actual events and results may differ materially from forecasts and statements of belief noted herein. This presentation is not to be construed as legal or financial advice, and use of or reliance on any information in this publication is entirely at your own risk. IHS and the IHS logo are trademarks of IHS.

Page 11: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Jonas Karlsson Chief Architect, Swedish Civil Contingencies Agency Chairman, Operators and Users Association, TCCA

Page 12: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Norway-Sweden ISI cross border project

Jonas Karlsson Chief Architect Rakel MSB

ISI Inter System Interface International Public Safety Forum 24th Nov 2015

Page 13: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

A tradition of cross-border collaboration

Norway 5 000 000 inhabitants 324 000 km2 + 61 500 km2 15 persons per km2

Sweden 9 500 000 inhabitants

528 000 km2

20 persons per km2

Common border: 1619 km

Page 14: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

A constant stream of people cross the Norwegian-Swedish border

• Border commerce is continually setting new records

• Nordby shopping centre outside Strömstad has 7 million visitors a year

• There are medical transport runs almost daily to hospitals across the border

• Easter in Strömstad is almost a pilgrimage for Norwegians

• 18,000 vehicles a day cross the Svinesund Bridge, of which 2,500 are heavy goods vehicles

• Emergencies occur close to the 1,600 km border

Page 15: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Nødnett and Rakel

A clear project goal Swedish - the emergency services can use their Rakel mobiles all over Norway Norwegian - the emergency services can use their Nødnet terminals all over Sweden

Page 16: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

A balance between needs, options and obstacles

The method will support the technology The technology will support the method • Two authorities with different powers • Two countries with established yet

different methods • New guidelines need to be produced

There is no quick fix!

Page 17: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

A jigsaw in which every piece is crucial for the big picture

Working groups with representatives from both countries

!

Net

Radio terminals

Guidelines

Control room

Training & exercises

Exercise/ demonstration

Terminology

Law

Methodology

Talk group structure

Page 18: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical
Page 19: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Guidelines for cross border collaboration

Page 20: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Myndigheten för samhällsskydd och beredskap

SGSI

Interconnect: Rakel – Nödnett

sTESTA

RAD MP-4104 RAD MP-4104

RADview Management Cisco ADSM

RADview Management Cisco ADSM

Ethernet

Ethernet

E1 E1

ISI GW ISI GW

Encryption following Swedish regulations

Encryption for EU Restricted

Handover between Countries

(Government approved)

Page 21: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Myndigheten för samhällsskydd och beredskap

Range för common status numbers and group numbers

Status numbers • 50900 – 57343 • 34000 – 36863 GSSI • 9086 xxx: DK-FI, NO-SE • 9087 xxx: DK-NO, FI-SE • 9088 xxx: DK-SE, FI-NO • 9089 xxx: International

Cooperation

?

Page 22: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Myndigheten för samhällsskydd och beredskap

I för ISI-talgrupp

Kontrollerande nät, NO el SE (enl ISO 3166)

Deltagande nät, NO el SE (enl ISO 3166)

1-4: Syd 5-6: Nord 7-8: Nationellt

Recommendation naming

I – [CSwMI] – [PSwMI] – [Prefix] – [Nummer]

Example: I-NO-SE-F-1

P = Police, Politi/ Polis F = Fire, Brann/Räddningstjänst H = Health, Helse/Ambulans CU = Customs, Toll/Tull EM = Emergency, F+P+H CO = Cooperation, alla aktörer som har ISI programmerade i radioterminalerna.

Page 23: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

23

Multi agency demo Norway-Sweden ISI • Type: Field exercise • Place: Decided • Time: November 2016 • Planning: Exercise by end-users • Scenario: Bus accident • Training and

education : Autumn 2016

Page 24: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Myndigheten för samhällsskydd och beredskap

Questions

Page 25: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Daniel Rupp Chairman Broadband Communications Group Federal Office for Civil Protection

Page 26: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

26 Bundesamt für Bevölkerungsschutz

Telematiksysteme

Federal Office for Civil Protection Infrastructure/Telematics Systems

Federal Office for Civil Protection Telematics Systems

International Public Safety Forum Collogne, November 24th 2015

Daniel Rupp, Chairman Broadband Communication Group Switzerland

Page 27: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

27 Bundesamt für Bevölkerungsschutz

Telematiksysteme

Federal Office for Civil Protection Telematics Systems

POLYCOM when completed in 2015 Investments: • Cantons: ~ 250 M CHF • Confederation: ~ 500 M CHF

Technical facts:

• Technology Tetrapol • Frequency range 400MHz • Main switches (MSW): 41 • Secondary switches (SSW): 107 • Simulcast master (SM): 22 • Radio base stations: ~ 750 • Radio links: ~ 1,000 • Standardised interfaces (SPC-masters): 41 • Key management centre: 1 (+1) • Mobile / handheld terminals: 55’000

Organisation: • Partial network operators 24

Power failure backup: 72h

Page 28: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

28 Bundesamt für Bevölkerungsschutz

Telematiksysteme

Federal Office for Civil Protection Telematics Systems

N

Requirements are becoming evident … apart from tactical voice communications, highly available mobile broadband services are in demand

Management information

Situation display

Query database

Tracking data and telemetry

Office IT

Video transmission

Voice services

Paging / messaging

polycom

Page 29: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

29 Bundesamt für Bevölkerungsschutz

Telematiksysteme

Federal Office for Civil Protection Telematics Systems

All systems green … By 2015, POLYCOM will encompass all areas

POLYCOM Tetrapol Coverage November 2015

GSM G2 Coverage Swisscom Mid 2015

LTE 4G Coverage Swisscom Mid 2015

polycom

Page 30: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

30 Bundesamt für Bevölkerungsschutz

Telematiksysteme

Federal Office for Civil Protection Telematics Systems

Renewal of voice communications

system 400MHz

2015 2020 2025 2030

POLYCOM+ broadband data services LTE 700MHz

POLYCOM voice communications 400MHz

Hybrid (dedicated multiplatform solution)

polycomThe Swiss Approach

Page 31: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

31 Bundesamt für Bevölkerungsschutz

Telematiksysteme

Federal Office for Civil Protection Telematics Systems

Future broadband services LTE 700

The Swiss Approach

1. Built own LTE Core 2. RAN Sharing with public

provider 3. Built dedicated RAN in

selected areas

Switzerland will support option A

Page 32: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

32 Bundesamt für Bevölkerungsschutz

Telematiksysteme

Federal Office for Civil Protection Infrastructure/Telematics Systems

Federal Office for Civil Protection Telematics Systems

Questions ?

Page 33: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Manfred Blaha Head of User Committee, PSCE

Page 34: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

[email protected] www.psc-europe.eu

Introduction to PSCE

Established 2009 as result of a EU-funded project Non-profit Technology neutral PPDR (Public Protection and Disaster Relief) user focus Conferences Workshops EU-Consultations White Papers

Page 35: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

[email protected] www.psc-europe.eu

What is Horizon 2020 ?

~ € 1.700.000.000 2014-2020

Page 36: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

[email protected] www.psc-europe.eu

Secure Societies

Page 37: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

[email protected] www.psc-europe.eu

Why participate?

Get your problem(s) solved You may not be alone with that problem Develop joint solutions Develop interoperable solutions with partners

Get industrial support in solution finding Get research support in solution finding

Get financial support for problem solving Equipment Project cost Personnel cost

Page 38: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

[email protected] www.psc-europe.eu

BroadMap proposal

Establishing the PPDR requirements, core set of specifications and roadmap for procurement to achieve future evolution of

EU broadband applications and interoperable radio communication

solutions

Page 39: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

[email protected] www.psc-europe.eu

Consortium „Requirement consolidation“ Your expertise is needed. The 15 national partners will be organising national workshops to get your opinion (~June 2016) GO AND CONTACT THEM (or your neighbour country) to get you involved! Join the 2 European Workshops too !!!

Page 40: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

[email protected] www.psc-europe.eu

PSCE Conference, 9-10 Dec. Oxford WRC’15 - 700MHz Roadmap for PPDR 4G / 4G transition to 5G Social Media and Information Exchange for Emergency Management Mobile broadband for PPDR A brokerage event on the upcoming Horizon2020 ICT and Security

calls will be held on 8 December 2015 at 15:30. H2020 work programme 2016-2017: Leadership in enabling and industrial technologies: Information and

Communication Technologies Secure societies – Protecting freedom and security of Europe and its

citizens

#PSCEoxford

Page 41: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

[email protected] www.psc-europe.eu

Manfred Blaha Chair of User Committee Member of the Board www.psc-europe.eu https://twitter.com/psc_e www.facebook.com/PSCEForum 39, Rue des Deux Eglises Brussels, BE

Page 42: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Time for wrap-up

Page 43: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Bonus theme Paradigm shifts in public safety eco-system – can there be any?

Page 44: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Trend: Always on-line

http://www.telegraph.co.uk/technology/facebook/6155017/Trapped-girls-updated-Facebook-instead-of-calling-police.html

Cry for help via Facebook instead of 112 call

Virtual Emergency Response Center via Twitter und Facebook

http://pri.org/stories/2013-09-24/when-theres-no-911-kenya-tweets-help

Video upload prior to emergency call

Page 45: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Multisensing and augmented reality

Project Glass by Google

Enable Talk Gloves

http://techland.time.com/2012/11/01/best-inventions-of-the-year-2012/

Page 46: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Open mobile platforms and crowd sourcing

We believe there is a clear need for a modern and independent mobile OS that enables free competition and innovation, without predominant control by a single player. Sailfish brings and fosters innovation to offer unique differentiation and a competitive advantage for OEMs and ODMs, chipset providers, operators, application developers and retailers. A real alternative Sailfish OS is set out to be a real alternative. It is independent, open, partner friendly, and created by a team with credible track record, now working at Jolla Ltd. Jolla is set to create an ecosystem unlike others around Sailfish OS and welcomes everyone to join the voyage.

www.sailfishos.org

Our Vision Be a real alternative.

Page 47: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

Tero Pesonen has been involved in various management and leadership tasks in global positions involving strong customer intimacy, strategic business orientation and wide-ranging solution development. He has been involved with the Professional Mobile Radio communication business since 1997 and in particular with promoting and organising TETRA Interoperability activities. Over the years he has acquired and developed a deep understanding of the models to use public safety applications. Tero Pesonen has been involved in ground breaking work related to new opportunities in mission critical high speed data. Tero works closely with major public safety and critical infrastructure customers in creating advanced solutions to meet mission critical requirements. Since September 2014 he is the chairman of the TCCA Critical Communications Broadband Group (CCBG) where he is strongly involved in bringing different stakeholders together to create a common critical broadband future. Earlier he has also been a TETRA + Critical Communications Association (TCCA) Board Member. Tero Pesonen holds Master of Science degrees in Electrical Engineering and in Economics. He is also co-author of the “You and Your TETRA Radio” book that explains, in a down to earth manner, the essentials of TETRA.

Contact information

Tero Pesonen Chairman, TCCA CCBG Mobile: +358 50 544 7347 E-mail: [email protected]

fi.linkedin/in/teropesonen

Page 48: International Public Safety Forum - pmrexpo.de bos forum2015.pdf · International Public Safety Forum . Tuesday, 24. th. November 2015. Chair . Tero Pesonen , Chairman TCCA/Critical

I M P R E S S U M

PMRExpo 2015 24. bis 26. November 2015 in Köln

Veranstalter und Herausgeber EW Medien und Kongresse GmbH Kleyerstraße 88 60326 Frankfurt am Main www.ew-online.de

Ansprechpartner Bestellung Helene Lesko E-Mail: [email protected]

November 2015

Copyright: Das Werk einschließlich aller seiner Teile ist urheberrechtlich geschützt. Jede Verwertung außerhalb der engen Grenzen des Urheberrechtsgesetzes ist ohne Zustimmung des Verlages unzulässig und strafbar. Das gilt vor allem für Vervielfältigungen in irgendeiner Form (Fotokopie, Mikrokopie oder ein anderes Verfahren), Übersetzung und die Einspeicherung und Verarbeitung in elektronischen Systemen.