international exploration cruise forum: session 1 - james duguid, commercial director/business...
DESCRIPTION
TRANSCRIPT
Session 1 – Destination and Product Development: Learn Best Practices from Around the World!
James Duguid – Commercial Director Saga Cruises
Saga - Classic Cruising
Saga Sapphire – New for 2012Gross Tonnage: 38,808 Passengers: 706
Saga RubyGross Tonnage:Passengers:
Quest for Adventure
Quest for Adventure sets sail in 2012 to new and exciting destinations across Central and North America. Experience the jungles of Central America, taking in ancient Mayan ruins and exotic wildlife, or enjoy a touch of whale spotting as you cruise along Canada's coast.
What's includedTravel insurance A range of tailor made excursions All on-board gratuities Entertainment and activities Welcome cocktail party and Captain’s Dinner All meals onboard, including 24-hour room service UK mainland travel service to your departure airport
Our discovery cruises take you to some of the world’s most extraordinary places
01 Sep Reykjavik, Iceland
06 Sep St John's, Newfoundland
08 Sep L'Anse aux Meadows, Newfoundland
09 Sep Red Bay, Labrador
10 Sep Woody Point, Newfoundland
11 Sep Corner Brook, Newfoundland
13 Sep Charlottetown, Prince Edward Island
14 Sep Pictou, Nova Scotia
15 Sep Sydney Nova Scotia
16 Sep Halifax, Nova Scotia
17 Sep Halifax Nova Scotia to UK
What motivates our customers to book a particular itinerary?
• Intriguing places… unusual destinations• Sometimes only accessible by sea!• Different - somewhere they haven’t been to
before• The chance to explore fascinating cities, towns &
villages• Exotic locations• Picturesque scenery
Operational Aspects• Passenger Experience
• Attractive berths close to main attractions• Passenger handling facilities ashore• Smooth immigration process
• Berths available• Difficulties of tender operations – weather dependent and problem for less mobile
passengers • Aids storing, watering, etc.
• Services• Bunkers - specific requirements for older/smaller vessels• Stores – local supplies
• Regulation• Keep within practical levels
• Costs• Port costs, passenger taxes, light dues, tug costs, garbage costs, stevedoring, shore
excursions, etc must be competitive within region