6ISSUE AT HAND

Kids Today!By Scott Frager

8SHORTS

• Kids’ ‘pitfalls’at centers.

• Switch has new VP.• Writers name

new officers.• CDE’s Patrick

Lajko dies.Compiled by Patty Heath

14INTERNATIONAL

BOWLINGAppointment

in ArmeniaBowlers in the capital citywill soon rendezvous at a

sparkling new FEC.By Robert Sax

CONTENTS VOL 22.6

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THE WORLD'S ONLY MAGAZINE DEVOTED EXCLUSIVELY TO THE BUSINESS OF BOWLING

IBI June 2014

PUBLISHER & EDITORScott Frager

frager@bowlingindustry.comSkype: scottfrager

OFFICE MANAGERPatty Heath

heath@bowlingindustry.com

CONTRIBUTORSFred Groh

Patty HeathRobert Sax

Pamela Kleibrink Thompson

EDITORIAL DIRECTORJackie Fisher

fisher@bowlingindustry.com

ART DIRECTION & PRODUCTIONDesignworks

www.dzynwrx.com(818) 735-9424

FOUNDERAllen Crown (1933-2002)

12655 Ventura BoulevardStudio City, CA 91604(818) 789-2695(BOWL)

Fax (818) 789-2812info@bowlingindustry.com

www.BowlingIndustry.com

HOTLINE: 888-424-2695SUBSCRIPTION RATES: One copy ofInternational Bowling Industry is sent free toevery bowling center, independently ownedpro shop and collegiate bowling center inthe U.S., and every military bowling centerand pro shop worldwide. Publisher reservesthe right to provide free subscriptions tothose individuals who meet publicationqualifications. Additional subscriptions maybe purchased for delivery in the U.S. for $50per year. Subscriptions for Canada andMexico are $65 per year, all other foreignsubscriptions are $80 per year. All foreignsubscriptions should be paid in U.S. fundsusing International Money Orders.POSTMASTER: Please send new as well asold address to International Bowling Industry,12655 Ventura Boulevard, Studio City, CA91604 USA. If possible, please furnishaddress mailing label.Printed in U.S.A. Copyright 2014, B2B Media,Inc. No part of this magazine may be reprintedwithout the publisher’s permission.

MEMBER AND/OR SUPPORTER OF:

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18COVER STORYSmarts and SpeedThe life, commitment andadvice of ADA consultantKevin McGuire.By Fred Groh

28OPERATIONSOMG! IKR! LOL!Hip tips for managing yourcool teen employees.By Pamela KleibrinkThompson

46REMEMBER WHENSchlitz, 1956By Patty Heath

34 Showcase

38 Datebook

39 Classifieds

On the Cover:Kevin McGuire at GilletteStadium, the Boston(Foxborough, MA) homefield for football’s NewEngland Patriots, a McGuireAssociates client.

6 IBI June 2014

THE ISSUE AT HAND

4THIS MONTH AT www.BowlingIndustry.com

I can’t help but hum “What’s the Matter withKids Today?” every time I need to hire, train, orterminate a teen employee.

That catchy song, made famousby comedian Paul Lynde in theBroadway show and later moviemusical Bye, Bye, Birdie, has asmuch relevance today as it didwhen the show played on Broadwayin 1960. True, the storyline wasabout 1950s kids, but it couldalmost as easily have been about kids of the ’80sor the ’90s or—today. Take it away, Mr. Lynde:

“I don't know what's wrong with these kids today!Who can understand anything they say?They are so ridiculous and immature!I don't see why anybody wants ’em!They are just impossible to control!With their awful clothes and their rock ’n’ roll!Why can't they be like we were,Perfect in every way?What's the matter with kids today!They are disobedient, disrespectful oafs!Noisy, crazy, dirty, lazy, loafers!You can talk and talk till your face is blue!But they still just do what they want to do!Laughing, singing, dancing, grinning, morons!And while we're on the subject!They are just impossible to control!”

Your sentiments, too—at least sometimes? The going complainttoday is that our teens have evolved into human animals expecting

instant gratification, and that old-fashioned notions of hard work anddevotion to the job seem to havevanished.

But maybe we’re the ones whoneed to change. After all, the kidsin every generation want to bedifferent from their parents. Didn’twe? Note the line in the lyrics,

“They are just impossible to control!” Maybe we should stopcomplaining and think more in terms of communicating andguiding our teen employees instead of controlling them.

And so this month, IBI welcomes new writer Pamela KleibrinkThompson to our team. If we can teach basic workplace lessonswell, our teen employees will do a better job for our guests, forour businesses, and for themselves. That’s why Pamela will befocusing on how as bowling center operators we can help ourteenage employees succeed in theirwork. It’s an opportunity for us toimpart some invaluable life lessons toour young people—and to notch up ourbusinesses at the same time.

– SCOTT FRAGER, PUBLISHERAND EDITORfrager@bowlingindustry.com

Kids Today!

Yikes, it is nearly mid-point 2014! Time flew! It’s already time to prepare for InternationalBowl Expo, the largest national and international bowling industry event. While Vegas has alwaysbeen a welcomed venue, this year Shingle Creek Resort in Orlando, FL, will do the honors.

There are lots of reasons to attend: seminars and workshops; a trade show starring the latestand greatest to be had; and keynote speaker President George W. Bush at the general assemblymeeting. You might even be able to fit in a quick trip to Disney World!

Let your membership to IBI Online help organize your trip. Touch base with proprietorsonline and make plans to see one another in Florida. Not a member? What better time!

It’s free! It’s worth it! Oh, and stop by the IBI booth and say “Hello.”

8 IBI June 2014

SHORTS

Switch® has a new VP of InternationalSales. CEO Alain Winterhalter announcedthat Terry Fawdington will move into thisposition. Fawdington has been in theindustry for over 35 years, as well as sixyears as a dedicated distributor forSwitch®. HIs experience covers Europe,Asia, Africa and Russia.

According to David Roys, CEO ofQubicaAMF, Juan C. Cabezas will be SeniorVice President, Global Sales and InternationalService. Cabezas will be responsible forleading the global sales force and insuringquality service to its international customers.

“Juan has a successful track record ofmarket development strategies and leadinggrowth, and we are excited to welcome him

to the QubicaAMF team,” said Roys.Previous experience includes managing director for Denary,

a business advisory and investment banking firm, and severalstrategic roles within General Electric. Cabezas holds a bachelor’sdegree in electrical engineering from Northwestern University andmaster’s degrees in industrial engineering and businessadministration from the University of Miami. He is fluent inEnglish and Spanish.

At the annual International Bowling Media Association (IBMA)meeting on April 22 at the Eldorado Hotel Casino in Reno, NV,proposals to change the terms of office, dues structure,membership categories and quorum requirements were passed.

The changes allowing forthree consecutive terms byIBMA officers, Joan Romeowas elected to serve a thirdterm as president and ChrisBeard was elected vicepresident. “Joan and I workso well together. I amlooking forward to havingone more year to helpcomplete our vision forIBMA,” said Beard.

In addition, four newmembers-Timothy Berg, Randy Gulley, Mike Flanagan, and BobJohnson-were elected to the board. Encumbents Elaine Hagin,Mark Miller and Frank Weiler were also elected for an additionalterm. Duties will begin on Aug. 1, 2014 for a term of two years.

PEOPLEWATCHING

Terry Fawdington (l) withAlain Winterhalter.

Juan C. Cabezas

Top row, from left: IBMA president JoanRomeo, vice president Chris Beard,Mike Flanagan. Bottom row, from left:Randy Gulley, Bob Johnson, Tim Burg.

Pending lease approval by the city council, Riverview Lanes inCoulee Dam, WA, will be sold to Sherry Moore. The current owners, Patand Sara Zlateff, purchased the center seven years ago, essentiallybecause they did not want to see it closed. “My parents had the bowlingalley here years ago, and I didn’t want to be the one to close it up,” Patstated. The same sentiment held with Sherry and her husband Jeremy—they didn’t want to see it closed!

Parkway Lanes in Trenton, NJ, is now New 10 Pins of Trenton. DavePatz, one of the new owners, has just completed renovations thatinclude an expanded and updated bar and grill and new restrooms. Hesaid that attention to detail, space, privacy and cleanliness are keyelements of the upscale 10 Pins concept. Construction is underway foran 1,800+–square-foot outdoor patio.

Bowlmor AMF debuted its latest concept, Bowlero, at The Woodlandsin Houston, TX. The nostalgic atmosphere is complete with kitschyfeatures such as an ice cream parlor operated out of a vintage Airstreamtrailer, and the Tailgate Bar, fashioned from the back of an actual vintageChevy truck. The 45,000-square-foot facility will have afull menu serving fusion itemsand classic American food.The company plans to opentwo more Bowleros in thecoming year.

Lucky Strike, the nationally-acclaimed boutique bowling andentertainment brand, announced the rollout of a new menu, includinga host of new and revamped recipes and handcrafted signature cocktails.The new items are now available at all locations. Lucky Strike’s NationalCulinary Director Kip Wotanowicz said, “As Lucky Strike offers premiumbowling, gaming and entertainment, while hosting numerous events andparties, we wanted our menu to reflect the atmosphere of our facilities.”

Funfuzion in New Rochelle, NY, has unveiled its new 4,000-square-foot laser tag arena. Lasertron was commissioned to provide a brand-new, state-of-the-art arena and equipment. The arena can accommodateas many as 30 laser tag players at one time.

EXPANSIONS,OPENINGS & NEW

BEGINNINGS

10 IBI June 2014

SHORTS

Andy Gardner, a 23-year-old college student, had justfinished his shift at Wagner’s Lanes in Eau Claire, WI, andwas on his way out. At the same time, an adventurous littletyke was making his way down a lane toward the bouncingwhite pins.

As the child passed a laser that triggered a resetmechanism which assumed a bowling ball, not a toddler,had just passed by, the mechanized arm dropped andpulled the boy and pins into the pit. Gardner immediatelyrecognized the danger and started sprinting toward thechild as the pinsetter began to descend to collect thepins that were still standing.

According to Leader-Telegram’s Joe Knight, Gardnerreached the end of the lane, hit a kill-switch andmaneuvered around the machinery to grab the boy.Although frightened and crying, the little guy wasotherwise unharmed.

Kudos to Andy Gardner for his quick action! And a bigreminder to employees and bowlers that everyone needsto keep a close eye on kids.

A CENTER’S WORSTNIGHTMARE

SHORT SHORTS

And the Award Goes to …In April, the 2013 Ontario Sport Awards banquet

was held. Sport Alliance Ontario was formed by thegovernment of the Province of Ontario to recognizecontinuous support to sport in Ontario. BowlingSales of Canada’s president Jack M. Fine acceptedthe Corporate Sport Citation for his company, Bowling Sales of Canada. BSC has beena sponsor of the Ontario Lawn Bowls Association and Bowls Canada for many years.Also, Fine is the chair of the OLB (Ontario Lawn Bowling) Trade Show Committee thatattracts equipment suppliers to the two major annual membership meetings.

Putting Bowling in the Saturday NightLineup

According to PR Newswire, Bowlmor AMF has launched a national advertisinginitiative, “Bowling Makes Saturday Night More Fun,” which focuses attention on thefun, party experience that makes bowling stand apart. Created by Bowlmor AMF’snew ad agency, Concept Farm, and directed by CollegeHumor alumni Josh Ruben andVincent Peone, the new campaign features candid reactions of people as their typicalSaturday night activities—the movies, the mall, a nightclub—are disrupted by a mega-sized bowling ball and pins crashing the scene and taking them to a bowling center.

The new campaign marks the first national advertising for a bowling center brandsince the 1970s. The campaign will include an integrated mix of advertising, marketing,public relations and social media.

Bowling Challenge Nears 10 Million Downloads

According to World Sportswire, Concrete Software’s “PBA Bowling Challenge”continues to accrue record numbers of users, becoming one of the mobile deviceindustry’s most popular games. Originally introduced via Google Play for Android

devices, “PBA Bowling Challenge” has surpassed7.6 million free downloads and maintains animpressive 4.5 rating out of 5.0. Since itsintroduction in the Apple Store, another 1.5 million

Apple device users have downloaded the game and given it a 4.6 rating.

U.S. Open 2015 Still Alive and WellCBSNews.com reported that the U.S.Open, one of the premier professional

bowling tournaments in the U.S., had been canceled for the second year in a rowafter the BPAA, which has organized it since the 1970s, failed to attract sponsors.It is estimated that it costs about $500,000 to put on the event.

However, to try and rectify the situation, USBC and BPAA announced Friday,May 9, a three-year deal that will see USBC operate and conduct the U.S. Openfor men and women in 2015, 2016 and 2017.

Included in the agreement, both entities will contribute at least $100,000 annuallytoward its operation. The agreement does not include a broadcast television partner.If a sponsor is not secured, live streaming coverage will be provided.

I WANT THE LITTLE BOYNEXT TO THE STUFFED BEAR!

I hazard a guess that there is not a soul who hasn’t comeacross the news story about the 3-year-old boy who wasfound in a Bear Claw crane machine in Madsen’s BowlingAlley and Billiards in Lincoln, NE. However, it bears (no punintended) repeating, first, for safety’s sake, and two,because it’s sort of funny.

It is 5:30 p.m. and the usual crowd is on hand. I am surethat each and every one of them had walked past the cranegame, filled with cuddlystuffed animals, and nevereven noticed the young boysitting among them.Meanwhile across thestreet, a frantic mother hadalerted the police to thedisappearance of her son.

How he crossed the street boggles the mind, so let’sjust cut to the little guy, no name given, marching in andcrawling through the prize hole in search of the perfect“stuffed friend.” Totally intent on his selection, our youngsleuth didn’t even notice all the hub-bub.

As all good stories end, he was extracted with a key andreceived one stuffed toy for his efforts. –Patty Heath

It’s June and the mid-point of the year has just about been reached.Centers have been shifting into overdrive with charity events supportinglocal and national charitable organizations.

In May, the Susan G. Komen Miami/Fort Lauderdale Affiliate tookadvantage of festive Cinco de Mayo to hold its Pink-o de Mayo CelebrityBowling fundraiser, held at SpareZ in Davie, FL, supporting breastcancer education and research.

Linebacker for the Washington Redskins, Will Compton, hosted a Pre-Training Camp Bowling Party at Hanover Lanes in Mechanicsville, VA.With each entry came an autographed football. All proceeds went tohelp The Woody Foundation, an organization focused on helping low-income families in the Richmond area.

To the rescue of kitties and doggies! The Pixie Project, an animal rescueorganization in Portland, OR, held its annual Furbowl fundraiser. PixieProject offers low-cost and free vet services and takes at-risk animals andfinds forever families for them. The event was held at AMF Pro 300 Lanes.

The Spina Bifida Association of Greater New England hosted a glowbowling event, Olivia’s Way, at Ryan’s Family Amusements inRaynham, MA.

Strikes and Spares in Mishawaka, IN, has been busy these past fewweeks. A fundraiser for the Ronald McDonald Family Room at MemorialHospital was hosted there by the Ronald McDonald House Charity’s teenboard. Then the University of Notre Dame chapter of Uplifting Athletesheld its second annual bowling event. The proceeds will go toward effortsto raise research funds for osteosarcoma. Bowling and photo ops withthe current Irish football team were big draws.

Larry and Valerie Park, long-time local bowlers, felt the love afterthey lost their home to a fire over the winter. A fundraiser was heldat Poor Shots, in Berkshire, NY, with proceeds going to help themrebuild their lives.

New York State center Bowl-O-Drome, in Ithaca, held the secondannual Relay for Life to “Strike Out Cancer.”Another Relay for Life, hostedby the Corvette Assembly Plant in Bowling Green, KY, took place atSouthern Lanes.

Family and Children’s Services (FCS) held fundraising events acrossCentral Maryland, including one at Greenmount Bowling Center inHampstead. The purpose was to raise money for and awareness aboutchild abuse prevention and intervention. FCS offers therapy andcounseling to children and families who are experiencing the effects ofemotional, sexual or physical abuse.

Grand Central Restaurant and Bowling Lounge donated morethan 20 bowling pins for children, disabled or facing a critical or chronicdisease, to decorate. These pins were then sold to raise funds for theChildren’s Healing Art Project held at the center.

Station 300 in Bluffton, SC, held a month-long fundraiser during Mayto support local charities for military veterans. The event will providemoney for foundations that care for military personnel who return homeinjured and in need of assistance.

What is your center doing? Email Patty Heath atheath@bowlingindustry.com.

GO

OD

WIL

L C

EN

TR

AL

12 IBI June 2014

SHORTS

Patrick Lajko, founder and presidentof CDE Software, passed away on April26 after a vehicle struck his motorcyclein Seattle. He was 62. The family helda private memorial service. Donationsmay be made in Patrick’s name to theUSBC Youth Scholarship fund.

Having bowled in leagues as ayouth, Lajko took his love of bowlingand computers and founded CDESoftware in the early 1980s in LosAngeles and then moved the companyto Seattle in 1988. Lance Rasmussen,who has been running the day-to-dayoperations for the last few years, willcontinue to run the business.

IN REMEMBRANCE

For those whowant a more seriouslook at bowling asa metaphor forwhat might ail us,Bowling Alone:The Collapse andRevival of American Community byRobert D. Putnam might be just the ticket.Published by Simon & Schuster in 2000, thebook focuses on how we have becomeincreasingly disconnected from family,friends, neighbors, and our democraticstructures and how we might reconnect.

Putnam backs up his conclusions withnearly 500,000 interviews over the lastquarter-century to show that we are lessinvolved in all aspects of our lives. Weeven bowl alone! Maybe not cheery butcertainly interesting.

One note for bowling, in particular: thetitle is unintentionally ironic. The very bestbowlers often bowl alone. They’re the pros,who can practice-bowl 100 games in aroutine week to hone their technique.

BOWLING BOOKCORNER

14 IBI June 2014

erevan, with a population of more than one millionpeople, is one of the world's oldest continuously inhabitedcities. Since the breakup of the Soviet Union, it has beenthe capital of an independent Armenian republic with aburgeoning market-based economy. In September 2014it will add the Hayastan Cinema Entertainment Center,

a modern FEC, to its growing number of attractions.Since 2000, a wave of development has transformed central Yerevan

with scores of multi-storied buildings and large-scale urban planningprojects. Roughly $1.8 billion was spent on such construction in 2006,according to the national statistical service.

Nightlife and entertainment places have grown as well. But in thesuburbs, while a modern FEC with bowling, called Play City, is sitednorthwest of the city, the populous suburbs to the west have lackedmodern recreation and entertainment facilities until now.

Ashot Avetisyan, a developer and entrepreneur, saw abusiness opportunity there. He already runs two successfulentertainment businesses elsewhere in Yerevan, a sportscomplex and a children’s play center. “We wanted to build anentertainment project for adults, and with market research wefound out that there was no modern bowling center in thearea,” says Avetisyan.

He found an ideal location in a neglected facility in theMalatia-Sebastia suburb. The building once housed the popularCinema Hayastan (‘Hayastan’ is the Armenian name for thecountry), which was built in the 1980s. It had beenclosed since the late 1990s.

The new hybrid FEC will contain two cinemas,a bowling center, eateries and other attractions. Thebuilding, redesigned by architect Araik Avetisyan

(no relation to the owner), is being enlarged to almost55,000 square feet.

A fashionable six-lane bowling center will featurestate-of- the-art equipment from Switch International,including ST-1 pinsetters, a Switch 2 Scoring system,and Switch synthetic lanes. The stylish equipmentand lane furniture is designed for Switch by legendaryItalian design studio Pininfarina. The pinsetters andscoring system are based on the latest electronicsdeveloped by Panasonic of Japan.

“This is our first of several planned installations inArmenia,” says Cynthia Winterhalter, marketing and PRdirector of Switch International. “The stunning interiordesign has been tailored to fit the style of our

Pininfarina-designedequipment. Design-wisethere is nothing else like itin the country.”

Y

By Robert SaxAppointment in Armenia

Armenia's newest FEC

INTERNATIONAL BOWLING

15IBI June 2014

The center will be open daily from 10 a.m. to midnight. Bowling priceswill be competitive with other centers in Yerevan, which run aroundAMD6000 (US $15) per lane per hour during the day and AMD12,000 (US$30) per hour after 6 p.m. and on weekends.

Along with bowling, customers will haveavailable a wide variety of attractions, includingbilliards, table hockey, indoor bumper cars,karaoke and arcade games. They will also be able

leads Yerevan's entertainment revival

INTERNATIONAL BOWLING

INTERNATIONAL BOWLING

16 IBI June 2014

to see movies in a new state-of-the-artcinema, with two theaters of 500 and 200seats. The cinema will feature films fromArmenia, Hollywood and around the worldprojected with the latest digital equipmentincluding 3D.

The Hayastan Cinema EntertainmentCenter will provide a variety of food andbeverage options for the entire family. Anindoor/outdoor restaurant will offerArmenian and Italian cuisine as well as wineand cocktails. A café inside the center willoffer desserts, coffee and soft drinks.

Customers can hold parties and businessmeetings at the center. The project willinclude a karaoke bar and dance hall inaddition to the restaurant and café. Thetheaters are also being designed to besuitable for meetings.

“We are proud to be part of the culturaland entertainment renaissance in Yerevan,”says Ashot Avetisyan. “Our new centerwill offer a wide variety of fun things to dothat will meet the demands of ourcustomers for the latest and best inentertainment.” This elaborate projectseems poised to make a big contributionto a new, more lively and colorful chapterin Yerevan’s long history. ❖

Armenia lies in the highlands northeast of Turkey and Iran. The originalArmenian name for the country was Hayk, later Hayastan, meaning “the landof Hayk,” and consisting of the name ‘Hayk’ and the Iranian suffix '-stan' (land).According to tradition, Hayk was a great-great-grandson of the Biblical Noahand a forefather of all Armenians. Mount Ararat, a sacred mountain for theArmenian people, rises in the center of the Armenian Highland and is traditionallyconsidered the landing place of Noah's Ark.

The Armenian civilization had its beginnings nearly 5,000 years ago. TheArmenians speak an Indo-European language and have traditionally inhabitedthe border regions common to modern Armenia, Iran, and Turkey. They callthemselves ‘hai,’ often spelled ‘hye’ in the United States.

The Armenians have withstood invasions and nomadic migrations, creatinga culture that blends Iranian social and political structures with Hellenic, andlater Christian, literary traditions. Armenia was the first nation to adoptChristianity as a state religion.

For two millennia, independent Armenian states existed sporadically in theregion between the northeastern corner of theMediterranean Sea and the CaucasusMountains, until the last medieval state wasdestroyed in the 14th century.

Armenia was later divided between theOttoman Empire and Russia. Armeniansthen suffered in the genocide that wasinflicted on them by the Ottoman Turks. Asa result, 1.5 million Armenians weremurdered and a large number weredispersed throughout the world. FollowingWorld War I, Armenia once again gained

independence with the establishment of the Democratic Republic of Armenia. In the 1920s Armenia was absorbed into the Soviet Union. Armenia was the

smallest Soviet republic until the dissolution of the Soviet Union in 1991. It isnow an independent republic with an estimated population of 3 million.

Yerevan is the capital and largest city of Armenia and one of the world'soldest continuously inhabited cities. Situated along the Hrazdan River, Yerevanhas been the capital since 1918, the thirteenth in the history of Armenia.

The history of Yerevan dates back to the 8th century BC, with the foundingof the fortress of Erebuni in 782 BC by King Argishti I. After World War I,Yerevan became the capital of the First Republic of Armenia as thousands ofsurvivors of the Armenian Genocide settled in the area.

The city expanded rapidly during the 20th century as Armenia became partof the Soviet Union. In a few decades, Yerevan was transformed from a provincialtown within the Russian Empire, to Armenia's principal cultural, artistic, andindustrial center.

With the growth of the economy of the republic, Yerevan has beenundergoing major transformation. Many parts of the city have beenredeveloped since the early 2000s, and retail outlets such as restaurants, shops,and street cafés, which were rare during Soviet times, have multiplied.

As of the 2011 census, the population of Yerevan was 1,060,138, makingup approximately 35% of the total population of Armenia.

Robert Sax is a writer and PR consultantin Los Angeles. He grew up in Toronto,Canada, the home of five-pin bowling.

A Short History of Armenia

COVER STORY

18 IBI June 2014

SMARTS AND SPEED

19IBI June 2014

COVER STORY

n an early summer evening in 1968, seven-year-old Kevin McGuire was playingbaseball in the front yard of his home in Upstate New York. He was standingat the edge of the yard near the street when a drunk driver veered off the roadand hit him. Hurled 35 feet, he landed dazed and confused but conscious andhurting in every part of his body, even his fingernails. He just hadn’t had time

to move out of the way.Mobility has been a vital issue in McGuire’s life since that day. He emerged from the accident paralyzed from the neck down. His parents, “very

tough,” immersed him immediately in physical therapy–therapy every morning when he wokeup and therapy again every single afternoon with no easing up, no relenting. “Their goalwas to get me to walk again and they busted my backside,” McGuire says.

He did walk, using braces for a short time after two grueling years of work restored theuse of his upper body. But back then, walking meant lugging around 70 pounds of metalon your legs. Titanium wasn’t available, like the wheelchair he uses now that weighs 16 pounds.“They [parents] gave it their best shot, I gave it my best shot,” but with the heavy braces,life on his feet “just wasn’t practical.”

Today he presides from his chair, running McGuire Associates, a consultancy in Boston(Waltham, MA) with an office in hometown Newburgh (NY), flying all over the country to workwith clients who range from pro sports teams and school districts to performing arts centers,and speaking to professional associations and organizations, all in the cause of disabled people.

uuu

McGuire can’t put his finger on a defining moment when he chose his life’s work. It wasmore like being on a river, he says, “like you’re on the Colorado River and you’re going withthe flow, and maybe it meanders a little bit.”

He remembers best-wishes letters after the accident from Nelson Rockefeller, TedKennedy, Lyndon Johnson and Jacob Javits. “Very inspirational” to a seven-year-old, andhe did some thinking about how he could maybe help disabled people when he grew older.

He also had the example of his mother, Agnes Sullivan, who, thinking it outrageous that

The life, times and commitment of

Kevin McGuire, ADA consultant

By Fred Groh

O

A sampling of McGuire Associates projects

Seattle Public Library The Memphis Grizzlies arena The city of Medford, MA

COVER STORY

20 IBI June 2014

the state would tax durable medical equipment like Kevin’swheelchair, spearheaded a campaign to get rid of the tax. Veryimpressive to a nine-year-old.

And he had his own problems with physical obstacles.When he started high school he asked for accommodation inthe restroom and a ramp over the curb so he couldindependently enter the school. The principal removed a doorto one stall in the restroom, which could not accommodate hiswheelchair, and put the ramp in “the back bowels” of thecampus, leading to a door that was kept locked. The parentsof a girl he dated did not want him in the house, trying todiscourage her from seeing a disabled boy.

“I won’t lie to you and say I don’t still wince when I think of thesepast disability-slights,” McGuire told a commencement audiencein 2012 at Sargent College of health and rehab sciences, part ofhis alma mater Boston University, but “overall I have lived awonderful life; these challenges were molding my character.”

He was not going to be a police officer or career military,not in a wheelchair, he knew. “These politicians who hadwritten to me, most of them had law degrees and I figured, ‘Getthe law degree, potentially go into politics,’ but regardless itwould be a way for me to assist people with disabilities.”

Pickings were slim when he went looking for an undergradschool in ’78, once again because of accessibility problems. Outof a half-dozen or so possibilities across the country, he settledon Boston U.

“If you see something, go for it. If you have an idea, chaseit. If you want to meet someone, just try to do whatever youcan to get in that person’s path. My job with Senator [Ted]Kennedy was obtained only because he walked by me inMarch 1979 while I was visiting D.C. I introduced myself, I toldhim I was attending BU that fall and he asked me if I wantedto work for him.”

Which McGuire did, part-time in ’79 and ’80, schedulingvisitors at Kennedy’s Boston office and representing him at towngovernment meetings.

In 1983 he enrolled at renowned Georgetown University LawSchool and parlayed his time with Kennedy into a part-time jobassisting his local congressman (and Republican) HamiltonFish Jr. (IV). Fish was sponsoring legislation to make pollingplaces accessible for the disabled in federal elections, andFish wanted McGuire to work on the legislation.

Then for two law school summers, ’84 and ’85, he took hisfirst job devoted to the disabled, at the MassachusettsRehabilitation Commission. It drafted and implemented stateregulations to create an agency for “independent living.”

uuu

The McGuire river meandered in 1987. His last tuition checkhaving cleared at Georgetown, McGuire announced to hisparents that he wanted to become an actor. He passed the barand took a job with the Bronx district attorney’s office, working

in night-court cases, because that left his days free to audition.He followed his own advice. Chasing his dream, he landed

a major role in Oliver Stone’s 1989 film, Born on the Fourth ofJuly, about a disabled Viet Nam vet. Screen time in soapoperas followed, as did another movie, Gattica.

“I never had the opportunity to go to USC film school or theYale drama school or NYU to learn the art of acting andfilmmaking,” he reflects. “It was fun and I did well, but I wasnever going to be an A-list actor. [Also,] when actors are notworking, they’re bartenders and waiters–and I’m not a giftedwaiter or bartender,” he deadpans.

As the ’90s got underway, McGuire pushed his boat backinto his river’s main current and opened his consultancy,McGuire Associates (1991).

The Americans with Disabilities Act (ADA) had been signedby President George H.W. Bush the year before, and McGuiresaw “a big opportunity. Corporate America would needsomeone like me to assist them in complying with the law. I think10,000 other people had the same idea.”

McGuire’s stepfather, Jack Sullivan, a practicing psychologistin the hometown, owned a small office building. McGuire hadenough in the bank to ride out the lulls in a business start-up.So capitalizing on family connections, he began buildingbusiness with clients in Massachusetts, New York andConnecticut, assisting school districts and municipalities withvery specific requirements under ADA they had to meet by veryspecific deadlines. In due course he was hired by half-a-hundred agencies.

Then around 1993, a $20 million refurbishing of Boston’s CitiPerforming Arts Center ran afoul of ADA access regulations.The federal Department of Justice and the Commonwealth ofMassachusetts went after it. “The CEO somehow heard aboutme and asked me to assist them, and that led me to startworking more [on] public spaces. Then I got hired by SymphonyHall, where the Boston Pops and the Boston SymphonyOrchestra play, again in a very, very reactive situation. Shortlythereafter the Bruins and Celtics were moving into a newarena in Boston. They were going to find themselves in a veryreactive situation. They hired me, and the job took me national.”

A “reactive” situation is McGuire’s name for what a businessowner finds himself in when he is sued or when the Departmentof Justice comes calling about ADA violations. McGuire likesto keep his clients out of reactive situations. He’s not alwayssuccessful, because his clients sometimes don’t follow hisrecommendations.

“It’s weird in a way, because basically I end up makingmore money when [clients] get sued,” but McGuire believesadamantly in being “proactive–getting compliant beforetrouble comes.

He’s the first to admit that’s not easy for a business. ADAdefines ‘disability’ as impairment that substantially limits one

COVER STORY

22 IBI June 2014

or more major activities such as “caring foroneself, performing manual tasks, seeing, hearing,eating, sleeping, walking, standing, lifting,bending, speaking, breathing, learning, reading,concentrating, thinking, communicating, andworking” (ADA Amendments Act, 2008), orhaving a record of disability or treatment fordisability, or being regarded by other people asbeing disabled.

There is more to come. Technology now existsfor people who are blind or otherwise sensorilydisabled, and they are suing to have it

incorporated into public-access buildings such as sporting venues, museumsand theaters. Their number will swell as America ages. Even smart phoneshave been the object of suit, McGuire notes.

Compliance is a matter of the business premises, the policies andprocedures, and employee training, according to McGuire. He addressesthe last two with videos he produced on emergency evacuation of disabledpeople from office buildings and other structures, and a training module oncustomer service appropriate for the disabled. (Both are available throughhis website, McGuireAssociatesInc.com.)

But all this is secondary to the hands-on consulting and training he doesfor clients. Because the work is sensitive, McGuire does it himself,backstopped by three admin and personal assistants. If he needs special

Being out of compliance with the Americans withDisabilities Act can be ruinously expensive if a businessis fined or loses a court case. Given the current status ofADA—under amendments in 2008, even customers whoare treated as though they are disabled can sue usingADA—how can a bowling owner anticipate the needs ofall customers who might be favored by the statute?

“To me, there’s three steps to ADA compliance,” saysADA consultant Kevin McGuire. “One is physical. You’vegot to make sure from A to Z that your baby is perfect.

“The second is you have to have policies, proceduresand best practices to ensure that when that baby opensup, it’s properly servicing not only patrons withdisabilities and their family, friends, associates andcaregivers but also from an employee perspective,[particularly] employee work areas, that you’re incompliance there.

“And the last thing is the training of your staff. Youcould spend all this money on design and constructionand have all these great policies and procedures, but allyou need is one insensitive comment said by one front-line employee and everything is flushed down the toiletand you’re back at ground zero in a reactive situation.

“To the first part, the physical,” he continues,“that’s tough. The architects, the engineers that you’rehiring, you have to hope that they know the ADA.You’ll hear, ‘We know the law,’ but if people knew thelaw as well as they think they do—even web designers,making your website accessible —I wouldn’t be as busyas I am 22 years after the law has been enacted. [One]thing I end up doing is cleaning up the mess [created

when] other people said they were compliant when infact they weren’t.

“It depends on what you’re building. I wouldpotentially go to the city [government] where you’rebuilding to see if they have any listed ADA consultantsor go to the state, maybe to the state’s ADAcoordinator, and see if they have any consultants.Maybe really challenging your architect before you hirethem. What projects have they worked on and whatADA components in that project were affected? Maybeasking for pictures or going to those sites.

“You should be careful in the contract, too, aboutindemnification and responsibility as it relates to theADA, because under ADA there’s case law saying thatarchitects aren’t liable under the ADA unless it’s adesign-[and]-build project.”

ADA enforcement is strictly in the hands of thefederal government, where two groups have power,McGuire notes.

“The Department of Justice—they’ll potentially comeinvestigating your property and they’ll end up with asettlement or a consent decree—or it’s federal judges,[where] someone sues you in federal court. Local buildinginspectors are not empowered to enforce the ADA.”

But four states have their own building codes:California, Florida, Massachusetts and Texas, McGuirereports. The other 46 states have adopted AmericanNational Standards Institute (ANSI) criteria, which aremostly in sync with ADA.

“When two regulations conflict, [the authorities]always defer to the stricter standard.”

Words to the Wise

COVER STORY

26 IBI June 2014

expertise on a job besides his personal knowledge of living with disabilityand his intimacy with ADA law as a lawyer, McGuire dips into a networkof professional specialists. If none of his dozen or so regulars can supplyit, he finds the right person by going to his Rolodex. It contains 3,000 names.

uuu

Sometimes, says McGuire, he feels like he’s in charge of a dyke with athousand leaks, problems bursting open everywhere. The clients whodon’t listen to him, for one. “Ambulance-chasers,” for another: people whosue for non-compliance “but don’t really care about compliance; they justwant their $20-, $25,000 to walk away. They’ll sell out people withdisabilities in a heartbeat because all they want is that check.”

When you have to deal with so many dynamics, McGuire figures, you need to enlistpeople in your cause en masse. “I wanted people to let corporate America knowwhat’s working in a good and a bad way [but] I’m just one guy with 10 fingers withone voice. Let other people tell the world what is working or not working from anaccessibility perspective.”

Thus AbleRoad.It’s a website (AbleRoad.com) and app where users rate, review and comment

on accessibility matters about any property in the U.S. Modeled on Google Mapsand Yelp, it’s better for disability issues than the latter, McGuire says proudly.

“To this date, when Yelp talks about accessibility it just says, ‘Wheelchairaccessible, yes or no,’ and what does that even mean? It doesn’t talk about anythingelse, about any type of disability, even mobility, outside of a wheelchair. But you canget the Yelp review on one side of the [AbleRoad] app or the site and the AbleRoadreview on the other side.”

He mulled over doing something like AbleRoad for years as a way of using theInternet to sink drills into the “disability-caregiving-medical-conditions horizontalspace”; “it’s got endless verticals where you could penetrate.”

He spent two years with designers building the platform and commenced a betatesting in January 2013 using the 3,000 names in his Rolodex. Five months later herevisited the platform, spent “a lot more” money, and launched in November 2013.

“She’s doing well but it’s going to take us some time to scale it and to get the typeof content that we need, especially since I’m self-funding,” McGuire reports. “One ofthe things we’re doing is this major initiative this summer in Boston, where we’re shootingover a 12-week period to get over a million reviews and ratings in the Boston area.”

To lure that content, McGuire will run contests with weekly prizes for people whoshare AbleRoad most widely or post the greatest number of reviews. He plans onmajor companies providing coupons redeemable for merchandise to ambitiousreviewers. Some incentives will be cash. He is also thinking about hiring disabledpeople on SSI to rate and review, the same as Yelp did among San Franciscoresidents when it was launched.

He hopes the summer project will show a cost per rating or review low enoughto win funding to repeat the project in 20-50 other U.S. cities.

uuu

“I know there are business decisions, cost-benefit-analysis decisions, that haveto be made, not just from a disabilities perspective,” McGuire says. “You only haveX dollars to build something.”

Businesses have no right not to accommodate, since the ADA is law, but McGuirewants to see them do it cost-effectively. The question, he says, is, “How do you cost-effectively do it to make it a marketable and viable project to pursue?

“My goal is to ensure that people have access with all types of disabilities, along

Fred Groh is a regular contributorto IBI and former managingeditor of the magazine.

with their friends, families and associates,and to get people with disabilitiesemployed in those places–but to ensurethat the owners are doing it in a cost-effective way.”

Behind that vision, he says, are lifelessons from his “three great parents.” Hisnatural father, Jack McGuire, who diedtwo years after the accident, believedthat “you do things for people without aquid pro quo; you assist others becausethat is what you’re supposed to do.”

Stepfather John Sullivan, who left thepriesthood to marry Kevin’s mother andbecome a psychologist, thought, “Life isnot black or white but 10,000 shades ofgray”–although McGuire believes onething is not: his mother, Agnes.

He calls her “my Rock of Gibraltar.She never criticized me when I wouldfeel fearful about my disability but shewould never let me wallow in it.”

McGuire considers himself a “verylucky” man in the work to which he hasapplied the lessons. With his services indemand nationally, “If there’s a problem,if things have hit the fan, I’m the guypeople go to.” He likens himself to a“fixer” character in a recent movie. “I’mjust one phone call or email away fromhelping make things go away,” he says–fordisabled people and for businesses. ❖

McGuire shows the next level of ADA compliance

OPERATIONS

28 IBI June 2014

hances are one in five that the nextemployee you hire will be the workplaceenigma known as a teenager. Somebowling center operators feel that

teenaged employees are in a league of theirown. By following ten simple guidelines, thebowling center manager can turn the teenagedassistant into a valuable team player.

1. Scout talent. Take a tipfrom large corporations. Small employerssearching for quality part-time workers should getinvolved with what teens do. In activities likesports or Scouting young people demonstratecharacter, personality, creativity and responsibility.High school vocational training programs andcooperative education programs are alsoexcellent sources for high-caliber teen employees.Ask for referrals from coaches, high school faculty,current customers and current employees.

Erin Johnson, operations and food andbeverage manager at Pinz/Wahooz in Meridian,ID, observes, “Teenagers who are involved incheerleading or theater are perfect candidates forour birthday hosts and hostesses. They are ableto be upbeat and interact with the younger kidsand bridge the gap of relating to the younger kidsas well as the adults.” John Scherbarth, generalmanager of Boondocks Food and Fun in Kaysville,

UT, manages 82 teens and  recruits friends ofhis “A”-team members.

Invest time in interviewing. The hiringstage is crucial. Don’t judge teenagers onappearance. Consider their personalitiesand the ways they express themselvesrather than just how they look. Look fora positive attitude and goodcommunication skills. Someone whoasks questions during the interviewshows enthusiasm for the job.

Lewis Sims, Director of Fun and owner-operator of Dynasty Lanes in Willard, OH,shares his key to successful interviewing: “I treatevery job applicant as if he might be with us for thenext 30 years even though I know that a teen will probably leave ouremployment once out of school. However, they and their families might becustomers of ours for the next 30 years.”

He adds, “I tell them the good, and moreimportantly the bad, parts of what the job mayentail. If you expect them to be honest withyou, you must be honest with them. Manynew candidates think that working at abowling center is fun and for the most partit is. They also need to know the bad partslike the cleanup involved, the occasional iratecustomer, or working weekend nights andholidays. Respect is a two-way street and startswith honesty.”

It’s important to understand teen goals. For a teen employee,a job may represent independence, maturity or just necessary cash. When they

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TEENAGERS CAN BE SOME OF YOUR BEST EMPLOYEES. READ OUR TENGUIDELINES TO MANAGING TEENAGERS TO UNLOCK THEIR POTENTIAL.

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30 IBI June 2014

realize that they can satisfy their goalsand yours by doing a better job,they become better employees.

2. Know the score.Utilize social media whenrecruiting teens by posting thejobs online as well as usingFacebook and other sites tocheck out a teen’s profile. You canlearn about an employee’s attitudesfrom what he posts on his wall andcan determine whether the teen you areconsidering is a serious person or a rowdypartier. Use social media to qualify, cullrésumés, and prepare questions for theinterview.

3. Communicate. A teen on hisfirst job may be reluctant to ask questionsor clarify instructions. Build a positiveworking relationship by communicating inclear, caring and respectful ways. Buildcredibility by dealing with each personone-on-one. Don't talk down to teens ortreat them as children.

Johnson advises, “Treat them like theyare adults. Be patient with them becausefor a lot of them, it is a first-time job andthey don’t have any experience. Set goalsand give feedback. I find that a lot ofteenagers appreciate understanding the‘why’ when it comes to why we do thingsa certain way, or why the task is important.If they understand the reasoning behindit, they tend to buy into it and put moreeffort into the job.”

Facebook can be a useful tool incommunicating with teens. Scherbarthshares, “We use Facebook team membergroups for communication of schedulerequests, shift changes, and motivationalcontests.”

4. Private lessons. Correctbehavior constructively and avoid beingoverly critical. Poor performance is atraining opportunity. Sims reminds us, “Itmay be important to tell them what theyare doing wrong or could do better, butit is more important to tell them whatthey are doing right. Ask for their

opinions. They have one and will share them withfriends or families, so you might as well be in on the

action too. Employees are always told what to dobut it’s a better idea to tell them why to do it andinvolve them in the decision-making process.You never know when they are going to have thatgreat idea you missed.”

When giving feedback or educating, rememberwhat it was like when you were a teen. Emulate those

bosses you liked when you were a young employee. Sims adds, “When a customer compliments the

actions of an employee in person or by filling out asurvey, make it a habit to praise the employee in front of their

parents, other staff and bowling center regulars. Offer letters ofrecommendation to employees leaving your businesses for other jobs and/orschool. If other staff finds out, they too will try a little harder at work.”

5. Set clear expectations and consistent, attainablegoals.Because teens may not have prior work experience, define all aspects of thejob including punctuality, scheduling and how to work with customers. Make sure theyalso know what you don’t want them to do on the job such as texting, talking on thephone and chatting with friends who stop by.

Teens are used to constant praise and immediaterewards. Make expectations, requirements andmilestones clear, and be consistent withrewards or consequences. Consistency inpolicies and procedures is crucial in anyemployee-manager relationship. A goodmanager cannot treat a teen employeeany differently from other employees.

“Teen workers are great in ourbusiness,” observes Ms. Rocky Bush,events manager at Mel's Lone Star Lanesin Georgetown, TX. “They’re the perfectgap between kids and adults, which meansthey still can have fun like a kid, but think likean adult. They make great birthday party hostsbecause they can communicate clearly andprofessionally to the party parents, but engage withthe party kids. Teen workers are genuinely happy to makeminimum wage (for the most part) by taking out trash and doing the ‘dirty work’because that means they’ll have money in their pocket.”

6. Vary tasks and motivate by adding moreresponsibilities or conferring a title. Teens resist routine tasksand often have short attention spans. If a teen employee demonstrates aptitude,let him participate more. You may be surprised by your teen employees'performance when you entrust them with more responsibility. If a teen shows anaptitude or interest in a specific area, assign him tasks to help him develop thoseskills. For example, some teens will appreciate learning how to maintain pinsetters,rakes, ball returns, or lanes from an experienced employee. Mastering new skillsgives them a sense of achievement.

OPERATIONS

OPERATIONS

32 IBI June 2014

Teens learn technical skills quickly,thanks to young people’s familiaritywith technology. Teens like to dealwith customers and are goodsalespeople. Managers who don'tuse teens in the pro shop orrestaurant are shortchanging theirbusiness. Teen salespeople bring infriends and increase business.

Ask teen employees their opinionsespecially in areas such as social media,products and window displays. A teenager whoaspires to be a web designer can help with yourstore’s website. Teens provide anotherperspective and are often creative in their input.

Sims notes that training shouldn’t end onceteens learn how to do basic tasks. “The onlinetraining the BPAA offers is a great help. The ServiceStandards and the Implementing Service Standardscourses are great tools in this area. Employees,especially teens, have a way of looking at thingsfrom only their point of view. These courses alongwith our training methods have them look at thingsfrom the customer’s point of view. I have takenthese courses myself and would recommend themto all owners, managers and staff as training tools.Just because you’ve been in the business ofbowling for 30 years doesn’t mean you’re too oldto learn something new, too.” Another key tomanaging his team: “We do role-playing on howto handle certain situations and empower them tomake decisions on their own.”

7. Cross-train. Cross-training helpsbuild teamwork, a sense of responsibility andloyalty, and reduces friction. By cross-trainingthe teen work force in a variety of jobs, workerscan substitute for each other during absences.Johnson points out that cross-training helps to runa slower shift with a lower labor cost. “Asemployees learn more areas, they become morevaluable to us and are able to cover morepositions.” Scherbarth, who has worked withteens for 25 years, states, “Teens are bored veryeasily.  Cross-training motivates them and givesthem a sense of accomplishment.”

The manager must be flexible in schedulingwork hours due to laws, work permits, andhomework or social functions which may takeprecedence over work. To prepare for a highabsenteeism rate, train all employees in multipletasks at the pro shop--from checking in shipments,

to stocking, tagging and setting up a sale. Bowlingcenter managers can benefit from teen workers bygiving higher levels of responsibility to those whoearn them. Sims, who is also bowling coach atWillard High School, advises, “Treat them betterthan you would want to be treated yourself if you

had the same job and they will give their all for youand your business. When they start saying things like

‘our bowling center’ or ‘what can we do’ they are startingto take pride in what they are doing—something teens

seldom have working at fast-food or retail outlets.”

8. Follow through. Teens are distracted easily and may not havestrong listening skills. Reinforce directives, follow up assignments, andrepeat instructions. Make them accountable by utilizing checklists andemployee manuals that state exactly what is expected. The biggest challengeis usually the limited amount of work experience and often youngeremployees do not possess a strong work ethic. Bush feels that the biggestchallenge in managing teens today is “Keeping them off their phones! Weinvented the ‘Cell Phone Basket.’ It’s located in our office. Every time theyclock in they turn their phones off or put them on silent, and put them inthe basket. They’re allowed to be on their phones only on break.”

9. Take time to coach. You are more than an employer—you’realso a teacher. Bush notes that teens have changed over the years. “Theprevious generation of teens had a sense of determination. If they thoughtthey deserved something, either a pay raise or a title, then they worked hardfor it to prove that they deserved it. Now, teens have a sense of entitlementwithout the desire to work hard to get from point A to B. The key is inmotivating them and showing them the value of hard work.”

10. Cheer them on. Working with a teenager can be a mutuallybeneficial experience. “Working with young people makes you feel young,”notes Scherbarth. “We have had some great kids come and go over theyears and I hope that we have done our part to make them better workersat their current jobs, better husbands and wives and better parents to theirchildren,” sums up Sims. “In turn they have done their part to keep us inthe bowling business while most small centers in our area have eitherclosed or changed ownership.”

Johnson concludes, “You have the opportunity to start with a blankcanvas and see them grow! We’ve had several employees start here and worktheir way into a management position or move on to other jobs utilizing whatthey have learned here. I love hearing from past employees how much theylearned from their job with us and appreciated working for our company.It’s nice to see we can make a difference and be a stepping stone from thatfirst job to the next step in their career.” ❖

Pamela Kleibrink Thompson lives in Idaho. In addition to writing, she is a careercoach and scenario role player for peace officer training. Pamela worked as aproduction manager on the Emmy Award-winning animated series TheSimpsons, where she bowled regularly with members of the crew. She speakson career issues at conferences all over the world. You can reach Pamela atPamRecruit@q.com.

34 IBI June 2014

SHOWCASE

ULTRA-VERSATILEAmerican DJ’s Ultra Hex Par3takes center stage. Equipped withsix colors in one, this unit will bringpure lighting excitement to a widevariety of lighting applications. With a 40-degree beam angle,users may produce wide washes with smooth color mixingfrom 63 built-in color macros, utilizing red, green, blue,amber, white and UV LEDs. It’s great for uplighting a venue.Now available in the U.S. For more info or to order, contactdistributor NLFX Pro @ NLFXPro.com or 888-660-6696.

BOWLOPOLIS SOCKSExpert Hosiery is now offeringBowlopolis Socks by the Dozen.Minimum one dozen per size can beordered, mix and match with other styles as part of a 15-dozen minimum order. Bowlopolis Socks available in XSmall,Small, Medium and Large. Try them today! All orders placedbetween March 1 and June 25 will automatically be enteredin the Expert Hosiery iPad Giveway to be held in June at BowlExpo 2014. A leading specialist in custom-logo and glow-in-the-dark socks, check out Expert Hosiery’s website,www.funtimefootwear.com or call 336-495-9100.

CUSTOM LASER TAGCreative Works, Inc. has brought itsWOW Effect to Chipper’s Lanes inBroomfield, CO, with a 3,000-square-foot laser tag arena. PlanetChipTAR-Sector.B was designed specifically for the center,incorporating the vision of owner Matt Hoeven and executedby the professional architects and painters at Creative Works.This is the first project for Chipper’s Lanes, which has fivelocations in Colorado. Another one is in the works. For infor-mation on how you can wow your center, call 877-843-6348 orvisit www.THEWOWEFFECT.com.

SWITCH’S ‘CIRCUS’Switch introduces its new Switch MiniSeries which will offer several themes, thefirst being Circus. This is a full-packagesystem that comes in just the right size forchildren: smaller lanes, smaller and lighterballs, and an adapted scoring system withanimation, 3-D character ball returns and effects that helpcreate an entire universe. This is a great revenue generatorand can be used as a stand-alone area or an add-on to a tradi-tional center. Easy to install and move, Circus is a must-see.Email info@switchbowling.com for additional information.

CUSTOM LAYOUTSWhether you are looking for chairs,settees, barstools or stacking chairs,Venue Furniture can provide your centerwith everything you need. Let themcustom design a layout that works for your facility. You canuse products from their current lines or have them designcustom products that suit your needs. A full catalog can bedownloaded at BowlingFurniture.com. Call 855-55VENUE oremail sales@VenueFurniture.us.

CHROME LIQUOR POURERAlcohol Controls offers the world’s mosthighly requested free-pour liquor spoutfor both standard and wide-neck bottles.Its tapered shape provides fast pouringspeeds and maximum control to avoidspilling and splashing. At amazingly low prices, every pourerincludes a spout cap to keep fruit flies, smoke, dust anddebris out of the liquor bottles. Learn more about thisproduct online at AlcoholControls.com or call 800-285-2337.

‘STAND-ALONE’SCORINGTouchscore3 from New CenterConsulting, Inc. is now availablein a stand-alone scoring mode. The Virtual Desk windowcontains all the setup parameters found in Touch Desk. Thisgives center management capabilities without the expense ofa front desk. Perfect for home installations, small centerswithout need of cash control or for FECs that want lanecontrol without a front desk but ring up sales on a third-partyPOS system. For more information contact owner GlennHartshorn directly at 248-375-2751.

GET IN SYNCSync™ is Brunswick’s revolutionary newscoring and management system, comingin 2015. Sync aligns what happens on yourlanes with what goes on behind your frontdesk and in the back office—in one stream-lined and easy-to-use system. Make way for Sync. It’s how thegame is one. Call your Brunswick representative for moreinformation, www.brunswickbowling.com.

38 IBI June 2014

DATEBOOK

JUNE 2-13A-2 Pinsetter Training Program Moline, ILFrank Miroballi 540-325-7684Frankm1441@aol.com

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20–2365TH BCAM Convention &TradeshowShanty Creek ResortBellaire, MIKen Prokopecbowlerprok@aol.com

24-26BCA Carolinas/GeorgiaAnnual ConventionSea Trail ResortSunset Beach, NCHoward Baum910-484-5178

29Bob’s BusinessShowcase/TradeshowWillowbrook Lanes,Willowbrook, IL800-328-9311www.bobsbusiness.com/events

31Ace Mitchell TradeshowGuy’s Party CenterAkron, OH800-321-0309

31-August 1Ace Mitchell TradeshowTurning Stone ResortVerona, NY800-262-2695

AUGUST15Ace Mitchell TradeshowCarolier LanesN. Brunswick, NJ800-262-2695

22-27Bowl Expo 2014Rosen Shingle Creek Resort &Orange County Convention CenterOrlando, FLwww.bowlexpo.com

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14-16IBECA ShowPark Place Hotel & ConferenceCenterTraverse City, MIScott Bennett 888-484-2322scott@bowlmail.comwww.IBECA.org

39IBI June 2014

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40 IBI June 2014

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41IBI June 2014

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California, Lake Elsinore: Looking for anexperienced GSX pinsetter mechanic withsupervisory experience and familiar witharcade games, heating/cooling, plumbing andgeneral building maintenance a PLUS. Salarynegotiable based on experience. Please emailresume to brichards@ipcompanies.com.

POSITION WANTED

Accomplished District Manager with uniqueOperational, Team–Building/Leadership andMarketing skills seeking comparable position.Very organized, self-motivated, multi-taskmaster with a “can do” attitude. Open torelocation. Johnmillen@optonline.net or(201) 657-4684.

42 IBI June 2014

CLASSIFIEDS

Orange County Security Consultants

•Keys & ComboLocks for allTypes ofLockers.

•One weekturnaroundon mostorders.

•New locks -All types

•Used locks1/2 priceof new

All keysdone bycode #.No keys

necessary.

LOCKERKEYS FAST!

CALL TOLL FREE1-800-700-4KEY

E-mail: huff@inreach.com

202 Bridge StreetJessup, PA 18434570-489-8623www.minigolfinc.com

MINIATURE GOLF COURSESIndoor/Outdoor. Portable/Pre-Fab. Black

Light/Traditional/Pro Putter.

SERVICES AVAILABLE

Drill Bit Sharpening and Measuring BallRepair. Jayhawk Bowling Supply. (800)255-6436 or jayhawkbowling.com.

AMF 5850 & 6525 CHASSIS. Exchangeyour tired or damaged chassis for anupgraded, rewired, cleaned, painted andready-to-run chassis. Fast turnaround.Lifetime guarantee. References available.CHASSIS DOCTOR (330) 314-8951.

CENTERS FOR SALE

NEBRASKA: 8-lane Brunswick center withbar, game room and restaurant. Activeleagues. Call (402) 335-2095.

ALABAMA: 30-lane, well-established,profitable center with kitchen, lounge & proshop. Real estate included. Located inthriving Huntsville. Russ Russell CommercialReal Estate (256) 536-7777.

LARRY DOBBS APPRAISALS. (214) 674-8187. Bowlingvaluations@yahoo.com.

WWW.FACEBOOK.COM/BOWLINGFAN

MECHANIC WANTED

Full/Part Time. A-2. 12 lanes. Fallon, Nevada.Possible live on property. (775) 867-5551.

43IBI June 2014

CLASSIFIEDS

CENTERS FOR SALE

WESTERN NORTH CAROLINA: One ofthe top five places to move! Remodeled 32-lane center. Good numbers. $3.1m gets it all.Fax qualified inquiries to (828) 253-0362.

GEORGIA: Busy 32-lane center, real estateincluded. Great location in one of fastest–growing counties in metro Atlanta. 5 yearsnew with all the amenities. Excellentnumbers. Call (770) 356-8751.

NE MINNESOTA: Food, Liquor & Bowling.Established 8 lanes between Mpls & Duluthw/ large bar, dining room, banquet area.Two large State employment facilitiesnearby. High six-figure gross. Call Bryan(218) 380-8089. www.majesticpine.com.

EASTERN NORTH DAKOTA: 6-laneBrunswick center, bar & grill, drive-thruliquor store in small college town. Also, 3apartment buildings with 40 units, goodrental history. Call (701) 330-7757 or (701)430-1490.

NW KANSAS: 12-lane center, AS-80s,Lane Shield, snack bar, pro shop, game &pool rooms. See pics and info @www.visitcolby.com or contact Charles(785) 443-3477.

CENTRAL ILLINOIS: PRICED TO SELL!!8-lane center with AMF 82-70s, full-servicerestaurant, pro shop. Plus pool tables,karaoke machine & DJ system. Asking$125,000.00 with RE. (217) 351-5152 ortoms-uvl@sbcglobal.net.

SOUTHWEST KANSAS: Well-maintained 8-lane center, A-2s, full-service restaurant.Includes business and real estate. Nice,smaller community. Owner retiring. $212,000.Leave message (620) 397-5828.

(818) 789-2695SELL YOUR CENTER

44 IBI June 2014

CLASSIFIEDS

• Credit Card Processing Fees• Lease/Rent Restructuring• Telecom Rate Savings• Business Insurance Premiums• Payroll Processing Savings

Expense Reduction Solutions

CONTACT:Andrew Nadler, CEO

(240) 821- 6900anadler@summit-strategies.com

www.summit-strategies.com

Clients include:

INTEGRATED SOLUTIONS FOR OPTIMIZING CASH FLOW

CENTERS FOR SALE

16-lane center in Southern Coloradomountains. Great condition. 18,000 s/fbuilding w/ restaurant & lounge. Pavedparking 100+ vehicles. Establishedleagues & tournaments. $950,000 ormake offer. Kipp (719) 852-0155.

CENTRAL NEW YORK: 12-lane center ingreat condition boasting many upgrades/improvements. Offers pro shop, lounge andrestaurant, OTB, NYS Lottery, Quick Draw &gaming arcade. Great ROI! Establishedclientele and no local competition. $449,000.Call for pics/info: Jayne Wentworth, Broker,Kay R.E. (315) 264-1456.

OKLAHOMA: 16-lane center w/ large lasertag, only arcade in area and thriving lounge.Steltronics SuperElex w/ 42” flat screens andrefurbished A2s. Completely upgraded andremodeled. Owner financing and option topurchase shopping center for viable buyers.Business for sale apart from real estate.(719) 251-1616.

CENTRAL OHIO: 16-lane profitableBrunswick center with nightly leagues,lounge and snack bar. In fastest-growing andhighest-income county in Ohio. Call Debra(740) 369-3451.

NW NEVADA: Retiring Owner-Financed. 12-lanes + Leased Café + Large Bar/Lounge +Arcade. Established Bowling Leagues + PoolLeagues/Tournaments + Slots. A-2s,Synthetic Lanes, Auto-Scoring, 13,000 s/fBuilding, 2 Acres, All Equipment. $950K; $50KDown; 5% Interest. (775) 867-5551 or Email:oasisbowlcasino@yahoo.com.

WWW.FACEBOOK.COM/BOWLINGFAN

45IBI June 2014

CLASSIFIEDS

Michael P. Davies (321) 254-7849291 Sandy Run, Melbourne, FL 32940

on the web: bowlingscorer.com email: mike@bowlingscorer.com

AS80/90 • BOARD REPAIR • FrameworxSERVICE CALLS WORLDWIDE • PRE-SHIPS • WE SELL

NEW KEYPADS • FRONT DESK LCD MONITORS

(818) 789-2695SELL YOUR CENTER

IBI June 2014

REMEMBER WHEN

46

ilwaukee has always been a mecca for beer and bowling. This wasparticularly true in 1956 when this ad ran. For nostalgia’s sake, gasaveraged 22 cents a gallon, a new home ran about $11,700, andaverage wages settled in at $4,450–a year! Elvis rocked the hearts

of young girls, and Dwight Eisenhower was President.Bowling was in the beginnings of its heyday: YABA listed 131,255 bowlers, and

the ABC certified 7,458 establishments and boasted 2,225,000 members. A toast to beer, bowling and the all-American couple! ❖

–Patty Heath

M1956