international best practice in egovernment
TRANSCRIPT
![Page 1: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/1.jpg)
International Best Practice in eGovernment
Dr. Julia Glidden21c Consultancy
Muscat, Oman11 January 2016
![Page 2: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/2.jpg)
UN Four Stages of Online Services
![Page 3: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/3.jpg)
Institutional & Technical Enablers
![Page 4: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/4.jpg)
Areas For Online Assessment
![Page 5: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/5.jpg)
National Portal Audit vs UN Top 10
![Page 6: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/6.jpg)
Oman.om vs. International Best Practice
![Page 7: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/7.jpg)
Mobile, Mobile, Mobile!!!
![Page 8: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/8.jpg)
France
![Page 9: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/9.jpg)
France: Key Benefits
![Page 10: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/10.jpg)
Singapore
![Page 11: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/11.jpg)
Singapore: Key Benefits
![Page 12: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/12.jpg)
Canada
![Page 13: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/13.jpg)
Canada: Key Benefits
![Page 14: International Best Practice in eGovernment](https://reader036.vdocuments.us/reader036/viewer/2022070603/5872eb1c1a28abfa548b7083/html5/thumbnails/14.jpg)
• Clean and compelling use of graphics Convey forward thinking and innovation Feature Mobile & Apps
• Simple, clear & consistent access to key online services Categorise services by areas Clearly distinguish between access to online information and transactional services
• Prominent featuring of social media and feedback mechanisms Stress continuous engagement Promote co-creation (Beta working)
• Clear positioning of Government policy on priority areas Open Data & Government Open Innovation & Co-Creation Transparency
Key Lessons Learned