INTERNAL JOBS ADVERT INTERNAL JOBS ADVERTGO TO MARKET DEPARTMENT

Slide 3: Commercial navigatorSlide 4: Tigo Cash Regional Supervisor (East)

Slide 5: Direct sales force(3)Slide 6 :Territory Manager(West)

Slide 7:Head of Territory Management TigoCashSlide 8: Territory Manager Data

MFS DEPARTMENTSlide 9: Tigo Cash Commercial Manager

CONSUMER DEPARTMENTSlide 10:Mobile broadband coordinator

Slide 11:Category manager – CommunicationSlide 12:Category manager – Information

Slide 13:Operations and commercial coordinator - Zero Balance products & Corporation solutions

Slide 14:Home Segment coordinator

INTERNAL JOBS ADVERT INTERNAL JOBS ADVERT

Slide 15: Head of Corporate ServicesSlide 16:Consumer & Market Understanding

Manager

FINANCE DEPARTMENT:Slide 17: Finance officer

Slide 18: Billing officer

HUMAN RESSOURCE DEPARTMENT:Slide 19: HR controller ( Financial analyst)

Slide 20: Performance & Development Manager

TECHNICAL DEPARTMENTSlide 21: NOC Engineer

Slide 22: Transmission Operation EngineerIT DEPARTMENT:

Slide 23: Network SpecialistSlide 24: Database Administrator

Position: Commercial NavigatorReports to: Go to market ManagerDepartment: Go to market

Summary of Job Description• Offer operational and procedural support to the whole sales management in the

region.• Ensure a methodological supervision in the field of the information, processes,

products and services involving sales and distribution channels, for a correct implementation of the strategy defined by the Sales Team.

Minimum Job Requirements• Three-years experience in assistance to commercially-served channels in mass

consumption companies; in issuing result area KPIs and follow up reports; in the development and distribution of sales budgets, in the creation of processes in customer service and training.

• Experience in engineering and administrative issues.

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Position: Tigo Cash Regional Supervisor (East)Reports to: Territory ManagerDepartment: Go to market

Summary of Job Description• Manage local agent recruitment sales-force• Organize logistics for agent recruitment• First point of contact at Tigo for agents in your territory• Provide reports and local intelligence of market opportunities or competitor

activities• Track and actively manage agent performance in your territory Minimum Job Requirements• Bachelor's Degree in Business Administration/Marketing.• 2 years of managerial experience with field and operation experience.

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Position: DIRECT SALES FORCE (Region)Reports to: Head of Territory ManagerDepartment: Go to market

Summary of Job Description• Ensure that the dealer’s activities are carried out within the limits of his geographic

area• Ensure the dealers’ effective management of the Activation Centers, and points of

Sales• Supervise and monitor to make sure all the dealer’s points for sales are active and

evolutionary• Stay within the standard KPI defined by the company ; axis ; • # of activations, # of recharges, # of Activation Centers ; # de PDV´sMinimum Job Requirements• University degree or equivalent, preferable Bachelor in business

administration/Marketing/Business/Engineering• 2 years of managerial experience with field and operation experience preferable in

FMCG• Without Bachelor degree, 5 years of managerial experience with field and operation

experience6

Position: Territory Manager (West)Reports to: Head of territory managementDepartment: Go To MarketSummary of Job Description• Stimulating innovation and consumer focus throughout the operation• Ensuring achievement of department objectives• Coordinate the monthly schedule of the sales force• Training of sales executives on all Tigo products and services• Lead the sales team and control and supervise all the corporate sales

executives’ activities. • Support and help the postpaid sales executives to achieve their targets

and bring and give leads and prospective customers to the corporate sales executives

• Train sales executives in sales techniques and other sales related tasks. • Prepare and send the daily, weekly and monthly sales report. Minimum Job Requirements• University degree, business/service oriented. • 2 to 3 year of operational & managerial experience in customer service

& in leading sales8

Position : Head of Territory Management Tigo Cash -RwandaReports to: Go to Market ManagerDepartment: Go To MarketMain Responsibilities:• Define Go to Market strategy for Tigo Cash• Managing resources to deliver the offer in alignment with Tigo Cash strategy• Plan and direct commercial and sales operations of the company• Define the distribution and operational program• Translates Tigo Cash strategy into action plan in cooperation with the managers or

supervisors. • Determines which resources(financial, staffing and organization) and time

schedules are required to achieve objectives • Management of Regional Account coordinators• Management of Agent KPI targets• Ensures that Tigo Cash action plan is implementedMinimum Job Requirements• University degree, business/service oriented.• 2 to 3 year of operational & Managerial experience in customer service & in

leading sales

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Position : Territory Manager DATAReports to: Head of TMDepartment: Go to MarketMain Responsibilities:• Contribute in the definition of the Global Strategy for Data• Managing resources to deliver the offer in alignment with data strategy• Selling the offer to consumers, including development of street dynamics• Managing the direct and indirect Data Sales Channels in all territories• Translates Data strategy into action plan in cooperation with the managers or

supervisors.• Determines which resources(financial, staffing and organization) and time schedules

are required to achieve objectives• Execute Dealers loyalty evaluation and prepare frontline feedback report.• Reports on business & product performance• Ensures that departmental action plan is implementedMinimum Job Requirements• University degree, preferably in Marketing or Business Administration• MBA or master student preferably in marketing• 2 to 3 year of operational & Managerial experience in customer service & in

leading sales

Position: Tigo Cash Commercial ManagerReports to: Head of MFSDepartment: MFS

Summary of Job Description• Plan and implement a project to build the Tigo Cash sales network• Strategically manage growth of service• Build business partners to extend scope and scale of business• Recruit, manage and train Regional Account Managers• Marketing and Branding Activities• Lead all other Customer Acquisition Activities• Manage P & L and action plan Minimum Job Requirements• Bachelor's Degree in Business Administration/Marketing.• 5 years in sales experience.

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Position: Mobile broadband coordinatorReports to: Category Manager InformationDepartment: ConsumerSummary of Job Description• Managing the Mobile Broadband Business• Implementing the mobile broadband business plan for revenue growth, market

penetration and profitability• Developing and delivering internal training and communication initiatives for the

mobile broadband business• Coordinating promotions and campaigns for mobile broadband products and

services• Responsible for the Mobile broadband business Profit & Loss.• Sharing best practices and developing cross regional projectsMinimum Job Requirements• University degree, preferably in Marketing, Communication, Engineering and

Business Administration• MBA or master student preferably in marketing• Marketing experience preferably in FMCG

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Summary of Job Description • Consolidate local plan of projects. Negotiate priorities and resources with local operation in

order to assure plan accomplishment. Analyze project definition and expected results, and adjust accordingly

• Evaluate and report projects performance KPIS. Lead, manage, coordinate, and report on multiple complex projects.

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.

• Manages day-to-day operational aspects of a project and scope.. Effectively applies a standard methodology for all projects and enforces project standards. Minimizes exposure and risks on projects under his/her responsibility.

• Ensures project documents are complete, current, and stored appropriately.• Work closely with Supply Chain and Operations to ensure implementation following MIC’s

Factory Engagement processesMinimum Job Requirements• 3+ years of proven project management experience. • University degree in technology / engineering / business administration or related areas.• MBA or Master in Science is desired. PMP certification is highly appreciated.• Experience with Scrum Project Framework and related agile development environments or

any other telecom, IT related framework is a plus.• Proficiency with the MS Office Suite including Microsoft Word, Excel, Power Point, Project

and Visio15

Position : Operations and commercial coordinator - Zero Balance products & Corporation solutionsReports to: Consumer Manager Department: Consumer

Position : CATEGORY MANAGER - COMMUNICATIONReports to: Consumer ManagerDepartment: Consumer

Summary of Job Description • As Category Manager responsible for:• Developing and implementing business plans that achieve category and segment business

objectives• Maximizing penetration and revenue of the category• Developing and implementing new products• P&L of category• Validating of research plan, participates at innovation proposal process. Preparation of a

product/process improvement brief• Validating product category needs from Product/Process brief profile. Validating product brief

profile for product/process improvements• Validating test results, brand consistency and training plan• Defining and validating creative brief; and developing internal and external communication

strategy (including communication bulletin and launch event)• Guaranteeing all communication media are executed for internal and external communication rollout.• Minimum Job Requirements• preferable in marketing, social, communication, arts or engineering• Master is a must• Minimum 5 years senior marketing and managerial experience

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Position : Head of Corporate ServicesReports to: Consumer ManagerDepartment: Consumer

Summary of Job Description • Developing and implementing business plans for the voice and data revenue and costs.• Maximizing penetration and revenue of the business segment under your responsibility• Design a competitive roadmap in Fiber, Wimax and other last mile solutions compliant with

corporate strategy.• P&L results of the segment or business unit.• Deliver customer friendly, high quality, and cost effective implementation of data initiatives• Validating of research plan, participates at innovation proposal process. Preparation of a

product/process improvement brief• Validating test results, brand consistency and training plan• Defining and validating creative brief; and developing internal and external communication

strategy (including communication bulletin and launch event)• Guaranteeing all communication media are executed for internal and external

communication rollout.• • Minimum Job Requirements• University degree, preferable in business administration, marketing or engineering• Master is a must• Minimum 5 years senior marketing and managerial experience

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Position: Finance officerReports to: Finance ManagerDepartment: FinanceSummary of Job Description Ensure that collections of all post paid customers is accurately accounted in sun and the billing platform. Ensure that all Epin sales are reconciled and accurately accounted for (cash vs. Platform; Platform vs. sun). Ensure that all remaining partners accounts are reconciled and all partner balances are accurate in our

books. Ensure that all Tigo cash accounts are reconciled and accurately accounted for in sun and all

reconciliation are performed. Prepare Monthly Accruals/Invoices/ Payment for booking every month Ensure all bank accounts are reconciled & un-reconciled items investigated and appropriate adjustments

effected. Ensure that all customer care centres sales vs. cash collections are reconciled and accurately accounted

for in sun Record monthly journal entries including monthly accruals and other activities related to month and year-

end closings. Review processes and make recommendations for improvements. Develop and prepare supporting schedules for external auditors. Assist in month end closing Execution of sox controls in time, quality and manner Insuring the filling of all the relative supporting documents Ad hoc special projects and analyses as assigned.Minimum Job Requirements• 1 or 2 years in Audit, Statistics, Accountant., Degree in business administrationor Finance.

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Position: Billing officerReports to: Billing ManagerDepartment: Billing/IT and FinanceSummary of Job Description • 1. Collection, Processing and Storing of CDRs from the Network Elements.

2. Ensure proper Rating of CDRs and Billing.3. Payment and Collection tracking.5. Provisioning / De-provisioning of various services to subscribers.6. New Product / Service testing before commercial launching.7. Handling of TAPIN & TAPOUT for Revenue settlement with roaming partners.8. Swapping of SIM & MSISDN9. Activation / Deactivation of mobile numbers

10. Inventory and SIM management. 11. Handling of requests from customer care centers regarding telephony services

and billing queries.Minimum Job Requirements• 1 or 2 years in Billing services.• Degree in Information technology or Finance.

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Position: HR Controller (Financial Analyst)Reports to: TIGO People DirectorDepartment: HRSummary of Job Description• Takes the lead in an up-to-date RAR process• Shows responsibility for employee related costs• Is in contact with all managers to analyze, optimize and steer the employee related costs• Is an adviser for the HR Manager on employee related costs (including outsourced costs)• Is an example cooperating with the financial department (building the bridge)• Work closely with local Line Managers to provide and ensure high level/quality financial

controlling support regarding employee related costs• To follow up on operational KPIs (such as recruitment speed, staff turnover, etc.) on top of

the financial KPIs (such as personnel cost as a % of revenue, average cost per employee, etc.)

• Support the annual budgeting process with respect to all employee related costs. Roll out of specific templates, instructions and communication in line with business requirements

• Monitor and control the annual salary review process, the bonus process and the Long Term Incentive Plan process in order to ensure timely and accurate delivery

• Monitor and control financial development of initiatives, both cost savings and project spend - help to proactively identify cost savings opportunities and control the existing cost base

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• Review monthly results with senior management including month-end and YTD financial results and headcount numbers compared with budgets

• Ensure together with the Finance department that employee related costs and expenses are allocated to the appropriate accounts

• Is responsible having an up-to-date organizational chart for the whole operation• Works according the company values • Is an example in building the bridge between Finance and HR• Ensure adherence to GAAP/IFRS and guarantee process are well-documented and comply

with legal/regulatory SOX requirements• Lead all external/internal audit processes (interactions with audit)• Identify the right organization per department in terms of staff level and headcount

contributing to keeping the KPI PC as a % of Rev under control and in line with management expectations

• Employee related cost reporting and benchmarking between markets internally and in the market externally

Minimum Job Requirements• University degree or an equivalent educational background with a major in

accounting/financial or a recognized accounting qualification• Min 3 yrs experience in financial and/or management reporting• Specific HR expert knowledge within Controlling would be a plus• Prior experience in budgeting and/or financial forecasting• Excellent Computer Skills (MS Office, ideally Oracle BI and Essbase-knowledge)

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Position: Performance & Development Manager Reports to: TIGO People DirectorDepartment: HR

Summary of Job Description• Create team spirit based on the Tigo Values• Coordinate the local trainers pool• Support line managers and employees in identifying and assessing the competencies

required to perform in their position• Support the line manager in identifying and implement the right learning and development

activities• Lead regular meetings with line managers to discuss yearly/quarterly planning, operational

issues and evaluation of Learning and Development needs• Ownership of relationships with the local external suppliers/partners • Support change processes from a learning and development perspective• Identify learning needs in the organization and propose/develop solutions • Develop Annual Training Plan: analyze needs. Updating and communicate the training Plan

on a monthly basis. • Control training budget with HR Controller• Ensure that the Performance Management cycle is met qualititively and quantitively. • Implement and maintain the Performance and Development Policy. • Responsible for the content and use of tools within the area of Performance & Development• Own and coordinate the Learning and Development process• Prepare and communicate the Learning and Development Plan

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• Implement and maintain the Performance and Development Policy. • Responsible for the content and use of tools within the area of Performance &

Development• Own and coordinate the Learning and Development process• Prepare and communicate the Learning and Development Plan• Maintain records with regard to the development of all employees• Publish a training calendar for the operations• Deliver induction program for all new hires• Lead the implementation of a performance culture in the operation • Stimulate consumer centricity throughout the operation• Organize and coordinate performance and development activities • Organize and conduct HR Trainings • Take a lead in develop the Performance and Development results from the

Employee Survey to an excellent level

Minimum Job Requirements• University degree, HR/Management/Psychology oriented• 3 years of Operational experience in Performance and Development• Training within a Telco environment is a plus

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Position: NOC EngineerReports to: NOC SupervisorDepartment: Technical Summary of Job Description• Take care of all Fault Management activities (alarm monitoring, level 1 support,

escalation, tracking of corrective actions, reporting of all activities from "fault" to ticket closed")

• Performing all data back up (APG, IOG, CDR, CP, etc).• Monitoring of power status for all sites and reporting following escalation

procedures.• Checking operation of links which are interfaced with the switch, such as billing

systems, other plmn/pstn operators, voice mail and pbx and escalate accordingly.Minimum Job Requirements• Bachelor's Degree in Electronics or Telecommunications Engineering.• One year relevant experience.

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Position: Transmission Operation EngineerReports to: Head of OperationsDepartment: Technical

1.Co-ordinate network rollout in terms of E1 routing and provisioning, Testing and sending loopbacks to NOC to check the continuity of the provision E1 as well as loopback to the terminal site is in synch with the DXU . This must meet the quality standard of the roll out.2.For any new link, ensure a 24hour BERT is done and report taken to check the performance of the link .3.Audit and keep all inventory lists related to O&M in assigned area, liaise with Network Operations Manager and Logistic for spare and levels and movements and faulty units, spare and repaired items. 4.Perform both scheduled and unscheduled maintenance on Transmission Network equipment (Microwave & MUXES) 5.Should respond to Emergencies as quickly as possible. 6.Implement transmission expansion and upgrade as and when it is necessary. 7.Assist with the design and implementation of Transmission Network, DCN Network, E1 routing to Switch and Switch to other operator interconnect facilities.8.Assist with the identification and requisitioning of a minimum level of test equipment to support Transmission Equipment. 9.Ensure that all faulty transmission equipments under your care are returned to the appropriate place and where necessary sent for repairs through the use of RMA 10.Have to be proactive in other to prevent outages of any kind. 11.Give full support to the RAN Engineers with Transmission troubleshooting and escalate to the vendor when required.

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1.Monitor daily in coordination with RAN Engineers and report on problematic microwave links under your care and act accordingly to prevent outage. 2.Generate Weekly and monthly Transmission report.3.Ensure that all alarms on all transmission Nodes are reported and cleared on time.4.Ensure to keep updating the MUX plan for Transmission Network and DCN Network for all Transmission Nodes. 5.Ensure that all Transmission Nodes are accessible and manageable from Centralized Management System. 6.Ensure that the Server for Transmission Management System is up and running, perform backup per SOX requirement, drive upgrade with IT or vendor support when required. 7.Act as backup for assigned position. 8.Be available on mobile phone 24x7 hours 9.Perform any other duties that may be assigned from time to time10.Work with Transmission planning to ensure Network Synchronization is always at its best level

Minimum Job Requirements1.Bachelor's Degree in Electronics or Telecommunications Engineering.2.One to two years relevant experience.

Position : Network SpecialistReports to: CIODepartment: ITSummary of Job Description• Ensuring the network availability at all times and the interconnexion support• Proposing possible future enhancement of the network security• Acknowledging all the users about the possible network security measures• support of different platforms such as MACH,SWITCH,OMP,SigValue and guarantying the systems

security• Monitoring Day by Day the available network equipments, detections and Prevention of network

threats and intrusions• Authentication and managing the staff system physical access, updating the system antivirus

protection• Updating Security appliances, Implementing the network security strategy• Implementing network audit plans, configuration and administration of VPN channels for

different clients and other end users, backing up routers and switches configurations• Establishing security policies(intrusion Prevention and firewall) and contribute in its management

Minimum Job Requirements• Bachelor’s Degree or Master’s Degree in information Technology and Computing Sciences• 2 or 3 years experience in the relevant field with CCNA and CCNP Certificates

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Position : Database AdministratorReports to: CIODepartment: ITSummary of Job Description Disaster recovery (backups and testing of backups), performance analysis and tuning, data dictionary

maintenance, and database design, Installation of new software — Install new versions of DBMS software, application software, and other

software related to DBMS administration. Test new software before it is moved into a production environment.

Configuration of hardware and software with the system administrator — In many cases the system software can only be accessed by the system administrator. In this case, the DBA works closely with the system administrator to perform software installations, and to configure hardware and software so that it functions optimally with the DBMS.

Security administration — Monitor and administer DBMS security. This involves adding and removing users, administering quotas, auditing, and checking for security problems.

Data analysis — Analyzes data stored in the database and makes recommendations relating to performance and efficiency of that data storage. This includes the effective use of indexes, enabling "Parallel Query" execution, or other DBMS specific features.

Database design (preliminary) — Involved at the preliminary database-design stages, eliminating many problems that might occur. The DBA knows the DBMS and system, can point out potential problems, and can help the development team with special performance considerations.

Data modelling and optimization — By modelling the data, it is possible to optimize the system layouts to take the most advantage of the I/O subsystem.

Responsible for the administration of existing enterprise databases and the analysis, design, and creation of new databases.

Minimum Job Requirements• Bachelor’s Degree or Master’s Degree in information Technology and Computing Sciences,3 or 4 years

experience in the relevant field.30