internal job vacancies contents - … · 101 job description: ... dog care working practices and...

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INTERNAL JOB VACANCIES

21st August 2018

Contents Working for Guide Dogs ................................................................... 2

Available roles ................................................................................. 3

Job Description: Dog Care & Welfare Advisor .................................. 6

Job Description: Qualified Guide Dog Mobility Instructor ............... 13

Job Description: Qualified Guide Dog Mobility Instructor ............... 20

Job Description: Access Assistant ................................................. 27

Job Description: Canine Research Associate ................................ 33

Job Description: Safeguarding Consultant ..................................... 40

Job Description: Office Administrator ............................................. 49

Job Description: My Guide Manager .............................................. 56

Job Description: Volunteering Coordinator ..................................... 64

Job Description: Volunteering Consultant ...................................... 70


Job Description: Business Support Coordinator ............................. 83


Job Description: Dog Care & Welfare Evening Assistant ............... 95

Job Description: Head of Communications .................................. 101

Job Description: Programme Funding Administrator .................... 109

Job Description: Dog Care & Welfare Assistant ........................... 114

Job Description: Prospect Research Manager ............................. 121

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Working for Guide Dogs If you want to work for an organisation that makes a real

difference to the lives of people who are blind or partially

sighted, Guide Dogs may have a great opportunity for you.

We have more than 1,000 staff working across the UK in a

wide range of roles, all motivated by knowing that, whatever their job,

they are playing their part in helping our clients get around

independently and safely.

We welcome applications from all sections of the community and we

actively encourage diversity. The skills and abilities that we are looking

for are as diverse as the range of jobs we have to offer. We are

committed to fostering talent and supporting the development of our

current staff and registered volunteers.

Please note, all vacancies close at midnight on the date specified. If you

would like more information for any of the vacancies below, please call

our Volunteering Office on 0345 143 0191. CVs will not be accepted.

Please continue to the next page for details of current vacancies.

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Available roles

Role Location Closing date

Dog Care & Welfare Advisor

Liverpool 23/08/2018 Internal

Dog Care & Welfare Advisor

Liverpool 23/08/2018 External

Qualified Guide Dog Mobility Instructor

Maidstone 31/08/2018 External


Maidstone 31/08/2018 Internal


Nottingham 08/10/2018 External


Nottingham 08/10/2018 Internal

Access Assistant

Edinburgh 27/08/2018 External

Access Assistant

Edinburgh 27/08/2018 Internal

Canine Research Associate

National Breeding Centre

23/08/2018 External



23/08/2018 Internal

Safeguarding Consultant

Various Locations

02/09/2018 External


Various Locations

02/09/2018 Internal

Office Administrator

Bristol 28/08/2018 External


Bristol 28/08/2018 Internal

My Guide Manager

Exeter 27/08/2018 External

My Guide Manager

Exeter 27/08/2018 Internal

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Volunteering Coordinator

Forfar 26/08/2018 External


Forfar 26/08/2018 Internal

Volunteering Consultant

Belfast 02/09/2018 External


Belfast 02/09/2018 Internal


Manchester 26/08/2018 External


Manchester 26/08/2018 Internal

Business Support Coordinator

Liverpool 24/08/2018 Internal


Shrewsbury 02/09/2018 External


Shrewsbury 02/09/2018 Internal

Dog Care & Welfare Evening Assistant

Leamington 24/08/2018 External

Dog Care & Welfare Evening Assistant

Leamington 24/08/2018 Internal

Head of Communications

Central Office 27/08/2018 Internal

Programme Funding Administrator

National 03/09/2018 Internal

Dog Care & Welfare Assistant

Manchester 27/08/2018 Internal

Prospect Research Manager

Central Office 03/09/2018 External


Central Office 03/09/2018 Internal

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For further details (including how to apply) for all external vacancies,

please see our jobs board by clicking anywhere on this sentence.

Thank you for your interest in working with Guide Dogs.

Please see below for the job description and person specification for each of the internal roles listed above.

The contents table at the top of this document will tell you the page number for each role.

https://www.guidedogs.org.uk/aboutus/careers/job-board

https://www.guidedogs.org.uk/aboutus/careers/job-board

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Job Description: Dog Care & Welfare Advisor

Vacancy Dog Care & Welfare Advisor

Salary GBP Starting: £26,802 to £28,381 per annum

Job Type Grade 4

Category Secondment- Full Time

Closing Date 23/08/2018

Date Posted 16/08/2018

Reference 0000024945

Location Liverpool

Region North West

General Information

Job Title:

Dog Care and Welfare Advisor

Team:

Guide Dogs Training School

Department:

Mobility Services Region

Directorate:

Mobility Services

Job Location:

Mobility Services area

Reports To:

Dog Care and Welfare Manager

Number of Direct Reports:

None

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Number of Volunteer Reports:

Up to 40

Budgetary Responsibility in Pounds:

None

Financial Targets:

None

Matrix Reporting Lines To:

Some post holders will have matrix management responsibilities to Rehoming Officer located at Mobility Teams area

Level of Disclosure Check Required and Related Workforce:

Enhanced – Adult Workforce

Atlantic Data Job Title:

Welfare Off Blind Ppl

Overall Purpose To monitor, support and advise on the health of upto 550 dogs including puppies, training, working and retired dogs in the area. To liaise with clients, puppy walkers, other supporters and veterinary surgeons regarding dog health issues and veterinary care. Support the rehoming service by providing technical expertise and advice to Rehoming Officers when rehoming dogs from their area.

Key Accountabilities of the Role

Key Accountability % of time

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1 Monitor and co-ordinate the standard of health and veterinary care of upto 550 dogs in the area to include puppies, training, working and retired dogs. Respond appropriately to health information and veterinary reports and ensure timely and accurate input of information into Guide Dogs Interactive.

40%

2 Operate within a set budget resource for veterinary service provision by authorising invoices and ensuring effective control and management of costs by communicating with veterinary practices and negotiating preferential terms where it is appropriate to do so.

10%

3 Provide practical and technical training, support and advice regarding health and veterinary care to Guide Dog Owners, Puppy Walkers/Volunteers, owners of rehomed stock and Guide Dog staff within the Area.

15%

4 Develop professional working relationships with veterinary practices within the area and provide training and advise to practice staff to ensure an appropriate and effective standard of service delivery.

10%

5 Ensure puppies and dogs in training receive appropriate health investigations for conditions which may impact on their training or working ability and make recommendation regards their progression to the Dog Care & Welfare Manager.

15%

6 Provide technical expertise to suppport the rehoming of dogs in their area and manage the financial support offered to rehomed stock to minimise the on-going cost burden of these dogs.

5%

7 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD).

5%

All employees will be expected to comply with Guide Dogs’ terms and conditions, rules, policies, procedures, codes of conduct, quality

9

standards, authorisation processes, risk management policies etc. and relevant external regulations.

Values and Behaviours All staff are expected to demonstrate Guide Dogs’ Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined

Competencies Staff Member 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed

procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development

Person Specification

Factor Essential Desirable

Values and behaviours

See Values & Behaviours section above

Job specific skills

Practical application of animal care. Proven effective communication

Evidence of dog handling experience. Training others

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skills to be able to influence external contacts. Able to practically apply theoretical knowledge. Able to apply a professional approach and comply with policies and procedures.

Previous relevant experience

Considerable experience working within the Animal Welfare sector.

Experience of work within the veterinary care profession. Experience working with vision impaired. Previous experience in the field of people management. Previous experience in a teaching or mentoring role.

Knowledge Proven understanding of veterinary terminology in order to communicate with veterinary surgeons effectively. IT skills to input and access puppy/dog health reports in order to provide reports and health histories.

Proven use of IT software packages.

Qualifications/ Training

Candidates need to demonstrate one of the following: - 2 ‘A’ levels (Grade D or above, one of which must be a biological or social science subject) or equivalent Academic Equivalents: NVQ3: 2 or more A Levels, 4 or more A/S Levels, BTEC Ordinary National Diploma (OND), City & Guilds Advanced Craft.

RCVS Veterinary nurse qualification.

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(Guide Dogs internal qualifications – C&G dog care & welfare or dog care technician/supervisor training pathway including DCW2) NVQ4: BTEC Higher National Certificate (HNC) or BTEC Higher National Diploma (HND). Or a First Academic Degree (BSc, B.A., B.Eng. or other academic degree. NVQ5: Postgraduate qualification or higher degree, such as M.Sc., M.A., M. Eng. or Ph. D. And / or extensive work experience which demonstrates the ability to study at Foundation Degree level

Special requirements (such as travel /overnight stays)

Will be required to have mobility across the area of responsibility on a day to day basis. Responsibility for over 550 dogs and their owners,’ liaison with several hundred veterinary practices

Dog friendly Comfortable with dogs in the workplace/ office.

Eligibility to work in UK

Proof of identity and eligibility to work in the UK

Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers

From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours.

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but will require all staff to play a supporting role.

Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment.

The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role.

GRADE OF POST: 4

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Job Description: Qualified Guide Dog Mobility Instructor

Vacancy Qualified Guide Dog Mobility Instructor

Salary GBP £26,802 to £33,958 per annum

Job Type Grade 4

Category Permanent- Full Time




Location Maidstone

Region South East

General Information

Job Title:

Guide Dog Mobility Instructor

Team:

Mobility Team

Department:

Service Delivery

Directorate:

Mobility Services

Job Location:

Mobility Team area

Reports To:

Service Delivery Manager


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None


May be responsible for managing, maintaining daily communication and regular training inputs for groups of volunteer boarders - between 4 and 15


None

Financial Targets:

None


None


Enhanced – Vulnerable Adults and Young Children workforce

Overall Purpose

Deliver specialist services as a part of a rehabilitation programme that enables people with sight loss to get out and about through their partnership with a guide dog. Supervise or deliver the training of dogs to be safe and efficient guides. Support existing or new guide dog and owner partnerships through the matching of suitable dogs, provision of appropriate instruction and associated aftercare services. Provide specialist assessment to service users to determine their compatibility for guide dog mobility and determine the most suitable type of dog as a potential partner. Provide a staged mobility plan, tailored to meet personal needs and expectations in relation to guide dog mobility. Have a technical understanding of the needs of service users in relation to the range of current products and services available from Guide Dogs and any partner agencies. The Guide Dog Mobility Instructors role is central to the delivery of the core guide dog service and represents the key professional on whom customers of the guide dog service depend.

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1 Dog training - Train or supervise the training of dogs according to national and international standards as well as according to specific individual service user requirements. Apply knowledge of the functional impact of sight loss and any other disabilities or health conditions in order to ensure dogs are able to perform their guiding role within the required variety of circumstances. Produce accurate reports to enable quality control and use professional judgement to make recommendations on each dog’s progression.

30%

2 Matching of guide dog and owner partnerships - Ensure that dogs are suitably matched to service users according to agreed criteria. Use detailed knowledge of each dog’s qualities and recognise how these are likely to compliment the needs and lifestyle of service users. Analyse and assess any risks attached to the guide dog and whether these risks can be safely and appropriately balanced by the skills or capability of the intended service user.

5%

3 Guide dog partnership instruction – Plan, supervise or directly deliver training courses for service users. Apply theoretical and practical knowledge of teaching and learning of adults and at times people with additional needs, including the instruction of children and young people. Use skills and experience to develop both service user and the matched dog to jointly create an effective partnership that enables safe, independent travel and a good quality of life for the guide dog. Provide aftercare services to guide dog and owner partnerships that supports efficient mobility, dog welfare and maximises the effective working life of the partnership.

25%

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4 Service User Assessment - Assess the orientation, mobility and any functional vision of service users. Determine the mobility potential of service users and decide upon the appropriate service offer through a thorough assessment process. Produce professional specialist reports to indicate decision as to the most appropriate mobility outcome or matching need. Ensure reports accurately describe the needs and capabilities of service users so that the most appropriate dog can be selected and prepared to meet the assessed needs.

5%

5 Mentoring and Supervision - Provide supervision,coaching or mentoring of other staff involved in the creation of guide dog and owner partnerships. Manage, train and support volunteers involved with supporting the guide dog service to ensure their ongoing development and performance management.

15%

6 Community Engagement - Provides professional input or advocacy for service users to support access and inclusion or in support of various external events targeting awareness, collaboration, fundraising or PR opportunities.

5%

7 Data Capture - Maintains accurate and timely client and dog records on the appropriate IS system, in line with national standards ensuring Data Protection Act compliance.

10%

8 Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose.

5%


%

All employees will be expected to comply with Guide Dogs’ terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations.

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Values and Behaviours

All staff are expected to demonstrate Guide Dogs’ Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined

Competencies

Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed





See section Values & Behaviours section above

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Job specific skills

Strong interpersonal skills and excellent communications abilities that inspire, motivate and deliver excellent support to a diverse range of people.

The minimum period required to attain proficiency is 37 months


Experience of social work/ rehabilitation/ teaching or coaching of adults, children or young people. Experience of working for a recognised organisation under the International Guide Dogs Federation

Experience of working or training of dogs or other animals especially within a therapeutic capacity (e.g. animal assisted interventions). Experience of working with people with disabilities.

Knowledge A sound knowledge of all aspects of the GDMI role is required in order to perform effectively and this includes understanding of: the structure and activities of the Association, dog training theory basic and advanced, Dog law, relevant medical conditions.


Five GCSE/’O’ levels, or equivalent, to include Mathematics and English. A-levels or equivalent. GDMI qualification recognised under the International Guide Dogs Federation

Qualification as either a Mobility Instructor or Rehabilitation Worker e.g. Dip HE Rehabilitation Studies or equivalent.


Must be prepared and able to undertake some overnight stays away from home where required for customer training or support.

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Able to demonstrate ability to meet the physical demands of the role.




Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role.




GRADE OF POST: 4 DATE OF EVALUATION:

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Job Description: Qualified Guide Dog Mobility Instructor

Vacancy Qualified Guide Dog Mobility Instructor


Job Type Grade 4





Location Nottingham

Region East Midlands

General Information

Job Title:

Guide Dog Mobility Instructor

Team:

Mobility Team

Department:

Service Delivery

Directorate:

Mobility Services

Job Location:

Mobility Team area

Reports To:

Service Delivery Manager


None

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May be responsible for managing, maintaining daily communication and regular training inputs for groups of volunteer boarders - between 4 and 15


None

Financial Targets:

None


None


Enhanced – Vulnerable Adults and Young Children workforce

Overall Purpose Deliver a specialist mobility service that enables people with sight loss to get out and about through their partnership with a guide dog. Supervise or deliver the training of dogs to be safe and efficient guides. Provide specialist assessment to service users to determine their compatibility for guide dog mobility and determine the most suitable type of dog as a potential partner. Where guide dog partnership is not the appropriate solution, to sign post to other services. Support both dog and client in existing and new partnerships by development to and through the matching process. Give provision of appropriate training through a staged mobility plan tailored to meet personal needs and aspirations in relation to guide dog mobility. Deliver and maintain an aftercare service for the duration of the working life of the partnership. Have a technical understanding of the needs of service users in relation to services available from Guide Dogs. The Guide Dog Mobility Instructors role is central to the delivery of the core Guide Dog service and represents the key professional on whom customers of the guide dog service depend.

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Key Accountability

1 Dog training - Train dogs according to national and international standards as well as according to specific individual service user requirements. Apply knowledge of the functional impact of sight loss and any other disabilities or health conditions in order to ensure dogs are able to perform their guiding role within the required variety of circumstances. Assess and review the dogs temperament and behaviour to ensure dogs are able to perform their guiding role. Develop detailed knowledge of each dogs capablilities in order to allow accurate matching to potential service users. Produce comprehensive reports to enable quality control and use professional judgement to make recommendations on each dog’s progression.

2 Matching of guide dog and owner partnerships - Ensure that dogs are suitably matched to service users. Use detailed knowledge of each dog’s qualities and recognise how these are likely to compliment the needs and lifestyle of service users. Analyse and assess any risks attached to the guide dog and whether these risks can be safely and appropriately balanced by the skills or capability of the intended service user. Ensure service users are provided with all necessary information to make informed decision regarding a future partnership.

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3 Creating and Supporting Partnerships – Plan, supervise or directly deliver training courses for service users and other key individuals which contribute to the success of the partnerships. Apply theoretical and practical knowledge of teaching and learning of adults and at times people with additional needs, including the instruction of children and young people. Use skills and experience to develop both service user and the matched dog to jointly create and maintain effective partnership and a good quality of life for the guide dog. Provide aftercare services to guide dog and owner partnerships that supports efficient mobility, dog welfare and maximises the effective working life of the partnership and its end.

4 Service User Assessment - Assess the orientation, mobility and any functional vision of service users. Determine the mobility potential of service users and decide upon the appropriate service offer through a thorough assessment process. Produce professional specialist reports to indicate decision as to the most appropriate mobility outcome or matching need. Ensure reports accurately describe the needs and capabilities of service users so that the most appropriate dog can be selected and prepared to meet the assessed needs.

5 Mentoring and Supervision - Provide supervision, coaching or mentoring of other staff involved in the creation of guide dog and owner partnerships. Maintain supervision of created partnerships to ensure ongoing success. Train and support volunteers involved with supporting the guide dog service on an ongoing basis. Support and advise other key individuals who have influence in the ongoing freedom and independence of our service users.

6 Collaborative working Support the wider mobility team and organisation by acting as a positive ambassador

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7 Data Capture - Maintains accurate and timely client and dog records on the appropriate IS system, in line with national standards ensuring Data Protection and GDPR compliance.


All employees will be expected to comply with Guide Dogs’ terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs’ Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 7. Supports their team and colleagues 8. Works well with others across Guide Dogs 9. Is committed to quality and service 10. Understands how Guide Dogs operates and follows agreed

procedures 11. Delivers their objectives and core activities as required

25

12. Takes responsibility for their own performance and development Person Specification



See section Values & Behaviours section above

Job specific skills

Strong interpersonal skills and excellent communications abilities that inspire, motivate and deliver excellent support to a diverse range of people.

The minimum period required to attain proficiency is 37 months


Experience of social work/ rehabilitation/ teaching or coaching of adults, children or young people. Experience of working for a recognised organisation under the International Guide Dogs Federation

Experience of working or training of dogs or other animals especially within a therapeutic capacity (e.g. animal assisted interventions). Experience of working with people with disabilities.

Knowledge A sound knowledge of all aspects of the GDMI role is required in order to perform effectively and this includes understanding of: the structure and activities of the Association, dog training theory basic and advanced, Dog law, relevant medical conditions.


Five GCSE/’O’ levels, or equivalent, to include Mathematics and English. A-levels or equivalent. GDMI qualification recognised under the

Qualification as either a Mobility Instructor or Rehabilitation Worker e.g. Dip HE Rehabilitation Studies or equivalent.

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International Guide Dogs Federation


Must be prepared and able to undertake some overnight stays away from home where required for customer training or support. Able to demonstrate ability to meet the physical demands of the role.






GRADE OF POST: 4 DATE OF EVALUATION: 09.05.18

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Job Description: Access Assistant

Vacancy Access Assistant

Salary GBP £17,443 to £18,469 pro rata per annum

Job Type Grade 2

Category Permanent -Part Time




Location Edinburgh

Region Scotland

General Information

Job Title:

Access Assistant

Team:

Mobility Services

Department:

Support

Directorate:

Mobility Services

Job Location:

Edinburgh Mobility Team

Reports To: (Job Title)

Service Delivery Manager (CYP)

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0


0

Budgetary Responsibility in Pounds (if applicable):

N/A

Financial Targets (if applicable):

N/A

Matrix Reporting Lines To (if applicable):

N/A

Level of Disclosure Check Required and Related Workforce (if applicable):

Enhanced, Adults & Children and Young People workforce

Overall Purpose To act as a driver and support worker to enable the Habilitation Specialist to carry out their duties efficiently and effectively.


Key Accountability

1. To drive the Habilitation Specialist to appointments with clients and their families, to schools and other educational environments and other settings, to meetings with other organisations/agencies and meetings/courses.

2. To accompany Habilitation Specialist and provide sighted assistance/support where needed e.g. when the Habilitation Specialist is undertaking assessments, environmental audits, attending meetings the Access Assistant will act as sighted support and provide descriptions of visual information.

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3. To note take, read documentation and complete paperwork that will support the Habilitation Specialist in their role as required and handle information in a sensitive manner and maintain confidentiality applying the data protection act where necessary.

4. To assist with data input including Microsoft Office (Word, Excel, PowerPoint and Outlook), Guide Dogs databases and maintain accurate and confidential records.

5. To locate information from a variety of sources, including the intranet, print and internal Guide Dog systems.

6. To provide support with operating and maintaining specialist equipment.

7. To ensure driving is within the standard road traffic regulations and to maintain vehicle logs and completing monthly mileage forms and conducting vehicle checks, taking vehicle for service, MOT and cleaning.

8. To locate addresses, plan routes and timings of journeys to ensure the Habilitation Specialist is able to fulfil their diary commitments in a punctual manner.

9. Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD).


Values and Behaviours All staff are expected to demonstrate Guide Dogs’ Values, the beliefs that guide the entire organisation. 1. Dedicated to superior quality 2. Always trustworthy 3. Inclusive and embracing 4. Customer focused 5. Maximising impact 6. Passionate and determined

30

Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development




See section Values and Behaviours section above

Job specific skills

Excellent communication. Self-motivated. Effective time management skills.

Highly motivated towards a client/customer focused service. Sighted guide assistance.


Evidence of dealing with confidential issues sensitively and with total integrity. Positive, team player, flexible, thorough, uses intitiative, able to work effectively under pressure, good interpersonal skills. Able to manage the expectations of the customer and recognise when to escalate issues to a higher level.

Experience of driving work. Experience of working with/dealing with blind and partially sighted people.

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Knowledge Computer literate with a good knowledge of Microsoft Office packages


Has a full UK driving licence. Achievement of GCSE passes or equivalent at least at grade C- Maths & English.


Able to travel to sites as required. Has a flexible approach to working hours.

Dog friendly Comfortable with dogs in the workplace / office.






The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All

32

employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role.

GRADE OF POST: 2

33

Job Description: Canine Research Associate

Vacancy Canine Research Associate


Job Type Grade 4

Category Fixed Term Contract- Full Time




Location National Breeding Centre

Region West Midlands

General Information

Job Title:


Team:

Canine Research Team

Department:

Strategy & Research

Directorate:

Fundraising and Marketing

Job Location:


Reports To:

Research & Development Manager


None

34


None


None

Financial Targets:

None


None


Enhanced – Vulnerable Adults and Children and Young People

Overall Purpose To develop, carry out and report on research activities focusing on Canine behaviour, reproduction and health as required by Guide Dogs and as advised by the Head of Canine Research and Development. The role will have a significant impact on the effectiveness of Guide Dogs' welfare, breeding, training and service provision programmes and operational effectiveness. The role will also support and develop the working relationships, practices and partnerships with canine research’s external and internal partners, customers and interfaces. Depending on specific project needs, the post may involve work in close association with external organisations who are carrying out approved canine research activities on behalf of Guide Dogs. The goal is insightful, timely and actionable research outputs that contribute to Guide Dogs' ability to improve the mobility of blind and partially sighted people through its services. Where improvements are identified, the post holder will be expected to present an impact analysis and make appropriate recommendations to management.


35


1 To plan, organise, undertake and manage canine research projects as part of Guide Dogs’ canine research strategy and as directed by the Head of Canine Research and development.

25%

2 To work in association with external research partners who are carrying out approved canine research activities on behalf of Guide Dogs. To ensure that such research activities remain compliant with Guide Dogs' research needs and expectations - in terms of outcomes and timelines.

25%

3 To analyse data and construct reports to explain findings and to make recommendations to the relevant internal stakeholder groups as a result.

20%

4 To act as a source of in-house expertise on the topic of canine research where it is required within Guide Dogs.

10%

5 To make recommendations on the subject of Guide Dogs' canine research processes and initiatives, with the goal of producing the best research outcomes for the organisation and its clients. To identify further research opportunities arising from ongoing or completed research work and present these to management.

10%

6 To review and critically analyse relevant current scientific literature to ensure the canine research programme remains current, to ensure that Guide Dogs understands the latest relevant developments in the field and to develop and maintain contacts with other relevant researchers and institutions for the advancement of our own research.

10%


5%

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Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed





See Values and Behaviours section above.

37

Job specific skills

Proven written and spoken communication skills, particularly with regard to communication of research results to people with less technical expertise in the area. Judgement and planning is critical as the Post Holder will be responsible for the designs, methodologies and data analysis of a range of research projects.

N/A


Experience of designing and managing research projects. Experience of communicating research results and drawing actionable insights from research data. Experience of applying relevant research methodologies. Experience of working with third party suppliers to deliver research projects and insights.

Proven experience in the specific area of canine research.

Knowledge Knowledge within the area of canine behaviour development. Knowledge of relevant research methodologies and practices.

Knowledge of Guide Dog’s production processes.


Degree in Biological or animal behaviour science

Experience of successfully undertaking a number of research projects

Considerable experience of in the fields of canine

Recognised project management qualification

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behaviour and / or canine temperament


Travel to other Guide Dogs’ locations and occassional overnight stays away from home may be required








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GRADE OF POST: 4 DATE OF EVALUATION: 1st November 2015

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Job Description: Safeguarding Consultant

Vacancy Safeguarding Consultant


Job Type Grade 5





Location Various Locations

Region National

General Information

Job Title:


Team:

Safeguarding Team

Department:

Safeguarding

Directorate:

People and Business Services

Job Location:

NBC

Reports To:

Head of Safeguarding


None

41


None


None

Financial Targets:

None


Head of Safeguarding


Enhanced

Overall Purpose To provide, professional expertise in order to embed, safeguarding and ensure continuous improvement and development of Safeguarding Services across Guide Dogs. Give advisory support to the Safeguarding Manager and act as a deputy Safeguarding Manager. Act as internal expert and work in collaboration with internal and external agencies to develop policies, procedures, standards and promote Safeguarding and share best practice. Provide senior support to the Safeguarding Specialist in dealing with complex casework, staff and volunteers where necessary on Safeguarding matters and liaise with external bodies in response to concerns.


Key Accountability

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1 Develop and implement an organisational-wide safeguarding programme of continuous improvement. Ensuring legal compliance and best practice are at the fore of all work programmes. Work cross-functionally to ensure delivery of the programme plan objectives, monitor progress and performance of the plan and provide progress reports to the Head of Safeguarding and key personnel.

2 Act as a subject matter expert for developing services, programmes and projects across Guide Dogs. Represent safeguarding at relevant meetings with expert advice, safeguarding updates and signposting to the Safeguarding Policies documents.

3 Advise, support and deputise for the Head of Safeguarding in providing advice, coaching and representation to managers/individuals/external agencies on all matters relating to safeguarding in Guide Dogs (including, audits, casework, training in safeguarding, safer recruitment, borderline Disclosure referrals and references).

4 In relation to complex cases, provide senior support on complex cases to the business in relation to Safeguarding Referrals; provide support and facilitate case management and reports. Act upon safeguarding issues, attend and contribute to relevant inter-agency information sharing meetings and work in collaboration with People Services (Human Resources), Legal, Complaints, Compliance and other directorates as required both internally and externally including Statutory Agencies, (Police, Social Services, Probation, Health, Education and Disclosure Bodies.)

5 Monitor UK-wide delivery of safeguarding and related training programmes to staff and volunteers by carrying out trainer assessment in order to build capability, disseminating knowledge and empowering action, in order that a safeguarding culture is embedded across all aspects of Guide Dogs work.

43

6 Retain any professional registration and maintain professional development, knowledge and understanding of functional area. Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose.




Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service

44

4. Understands how Guide Dogs operates and follows agreed procedures

5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development





Job specific skills

Persuasive communication skills (written, informal/formal presentations, organising, chairing and contributing to meetings), including ability to translate technical or emotive information in a clear and non-sensationalist way. Proven experience in the development and delivery of training programmes, Training techniques (including coaching, facilitating and presenting). Proven experience of implementing change management in environments resistent to change. Resilient approach drawing on counselling skills. Ability to sustain effective relationships including partnership building and liaison skills both internally and externally to the organisation. Problem

Proven experience in the development and delivery of training programmes in Safeguarding and Safer Recruitment, Proven experience of Warner interview training, brain friendly learning techniques and developing/ management of e learning packages on learning management systems.

45

solving, including making difficult judgements and decisions in extremely sensitive (and potentially emotionally charged) situations and challenging poor or risky decisions. Planning and working within a budget. Data gathering, analysis and reporting to support Safeguarding manager with corporate governance.


Expert knowledge and practical experience covering broad range of safeguarding concerns. Dealings with Disclsoure Bodies, Police, Social Care and Health professionals at case worker level. Implementation of policies, procedures and initiatives at a local and national level. Proven ability of delivering objectives within timeframes. Handling complex individual cases and maintaing effective records. Networking and joint working with external bodies (e.g. statutory agencies and voluntary sector). Lead role in the design and delivery of quality and good practice models in safeguarding. Proven experience of managing projects. Demonstrable evidence of continuous professional development in the Care/ Welfare sector.

Demonstrable work experience within Charitable sector. Working with volunteers. Development of policies, procedures and initiatives at a local and national level.

46

Knowledge Subject matter expertise commensurate with this role being nationally competent for safeguarding. Detailed understanding of legal framework and statutory bodies covering England/Wales, Scotland and Northern Ireland. Casework management protocols. GDPR / Data protection. Conversant with protected characteristics, key issues arising and organisations providing support, advice and information. Project management.

Prince 2, Agile or similar project management qualification.


Qualified and registered Social Worker/ Designated Teacher/Police or Probation Officer / Mental Health Nurse or equivalent with proven experience in their professional field with Safeguarding responsibilities. Evidence of active commitment to Continuous Professional Development. Participation in action learning set or similar network where best practice is shared and/or established professional supervisory relationship.

Coaching/Training qualification (or equivalent experience). Accredited counsellor. Relevant social care/Teaching degree/diploma.

Special requirements (such as travel

Pre planned visits (approx 10 times per month) to Guide Dogs’ sites, external agencies, clients, networking contacts or

Flexibility to attend occasional volunteering, training, fundraising or similar stakeholder events

47

/overnight stays)

similar. Regular overnight stays ( approx 5 times per month) and flexible working ocassional weekends and evenings

held at weekends (4 per annum)






Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults in vulnerable circumstances with whom we work. We expect all our employees and volunteers to demonstrate this commitment.


GRADE OF POST: 5

48

DATE OF EVALUATION: 18th November 2014

49

Job Description: Office Administrator

Vacancy Office Administrator


Job Type Grade 2





Location Bristol

Region South West

General Information

Job Title:


Team:

Mobility Team/ Property Services Team

Department:

Support

Directorate:

Mobility Services/ People & Business Services

Job Location:

Mobility Team/ Guide Dogs Training School/ National Breeding Centre

Reports To:

Facilities Manager or Business Support Manager


50

None


As required to support the administration function


None

Financial Targets:

None


None


Standard

Overall Purpose To provide a wide range of administrative support to the functions within the Mobility Team/National Breeding Centre/Guide Dogs Training School. To maintain paper and computer based systems, liaising with colleagues, clients, supporters and veterinary practices. To provide a full and efficient service, assisting in maintaining high service levels to internal and external customers.



1 Data management - Comprehension of all bespoke Guide Dog systems, with a specialist knowledge of certain systems. Train and support staff in the use of systems with in their specialist area. Data inputting within agreed timescales. Produce reports as required. Maintains files and data as per the Data Protection Act

20%

51

2 Correspondence - Deals with routine correspondence and enquiries, providing exceptional customer care including call handling and receiving of visitors ( includes veterinary practices). Deals with incoming and out-going post according to procedures, including appropriate receipting and banking of monies. Assists in planning and organising stakeholder events and communications including special events, newsletters and mail shots. Conducts telephone questionnaires and surveys as required. Assists in the production and distribution of support materials to stakeholders (service users, branches, volunteers etc.)

40%

3 Financial support - Provides financial support as may be required e.g. processes purchase orders & expense requisitions up to the value of £1000, administers petty cash. Calculates and monitors feeding allowances for pups breeding stock and guide dogs as required. Maintains veterinary accounts to ensure invoices are accurate and processed within agreed timescales. To be responsibe for ensuring volunteer branches process and bank money accurately and to maintain accurate and up to date branch financial information/accounts.

20%

4 Stock Maintenance - Ensures the availability and provision of office supplies and equipment: stock checks, ordering (including nuetraceuticals) , purchasing and repairs.

10%

5 Supports dog / pup accommodation - Maintains the training and relief regimes of training dogs and pups with in the office, informing key staff of any problems. Liaises with volunteer boarders as required. Helps maintain clean relief areas used by guide dog stock.

5%

6 Lead area - Develop knowledge with in a specific area by working closely with the appropriate expertise. Be point of contact to advise, support and train staff with in a lead area.

5%

52

7 Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose


5%




procedures 5. Delivers their objectives and core activities as required

53

6. Takes responsibility for their own performance and development

54





Job specific skills

Excellent communication and keyboard skills. Self-motivated. Effective time management skills

Highly motivated towards a client/customer focussed service


Evidence of dealing with confidential issues sensitively and with total integrity. Positive, team player, flexible, thorough, uses intitiative, able to work effectively under pressure, good interpersonal skills. Able to manage the expectations of the customer and recognise when to escalate issues to a higher level

Experience of working with volunteers


Appropriate secretarial/administrative experience


Achievement of GCSE passes or equivalent at least at grade C- Maths & English

N/A


N/A N/A


55







GRADE OF POST: 2 DATE OF EVALUATION: 30th June 2011

56

Job Description: My Guide Manager

Vacancy My Guide Manager


Job Type Grade 4





Location Exeter

Region South West

General Information

Job Title:

My Guide Manager

Team:

Mobility Team

Department:

Mobility Services

Directorate:

Mobility Services

Job Location:

Various

Reports To:

Head of Mobility Services


None

57


Up to 20 including lead volunteers. Overall responsibility for up to 200 volunteers via lead volunteer network.

Budgetary Responsibility in Pounds :

None

Financial Targets:

None


None


Enhanced

Overall Purpose Acts as the champion and technical expert for My Guide services within the mobility team, ensuring that My Guide sighted guiding services are available where appropriate to service users at all stages of their mobility journey. Accountable for the delivery of all elements of the My Guide service working in partnership with internal volunteering staff, external partner organisations and other members of Guide Dogs mobility team to ensure appropriate service provision to meet local requirements.


Key Accountability

1 Service Delivery and Development

58

• Act as the champion and technical expert for My Guide within the mobility team, working closely with volunteering, engagement, and mobility colleagues to deliver all aspects of the My Guide service. This could include identifying service users, recruiting and training volunteers, and setting up and managing My Guide partnerships,

• Includes completion and evaluation of service user and volunteer quality questionnaires.

• Accountable for delivery of and reporting against service targets agreed with Head of Mobility Services.

• Ensure that all relevant databases are kept up to date

• Observe delivery of training programmes by practitioners, and provide feedback to ensure provision of high quality training.

2 Working with external organisations

• Work with referral agencies (ECLOs, social services, charities and other organisations as appropriate) to promote the My Guide service to potential service users.

• Work with engagement colleagues to identify potential external partner organisations (both for programme delivery and for service user referral)

• Work in partnership with external partner organisations by putting processes into place for them to set up and deliver My Guide services.

• Develop, implement and review action plans for My Guide services with mobility team and external partner organisations.

• Support local delivery of national My Guide Commercial Services opportunities where resources allow

3 Continuous Improvement

• Identify areas for improvement in the service, and action local changes where possible.

• Respond to data to improve service locally and deliver to the required standards

4 Communication, Marketing and Publicity

59

• Work with engagement colleagues to publicise My Guide services locally

• Work with volunteering colleagues to publicise volunteering opportunities where they are needed

• Promote My Guide internally within mobility team, ensuring that colleagues consider My Guide as part of our core range of mobility services

• Ensure that Guide Dogs’ Equality and Diversity Policy is implemented and reflected in all aspects of volunteer involvement.

• Actively support and promote Guide Dogs’ Vision, Mission and Values.




Competencies People Manager 1. Conducts themselves in a manner appropriate to a management role

60

2. Communicates effectively in different situations and at different levels 3. Manages individual and team performance to deliver results 4. Creates a team environment which promotes wellbeing and

maximises personal effectiveness 5. Makes a contribution outside of their immediate team 6. Understands and applies policies and procedures appropriately





Job specific skills

Proven ability to influence and persuade at all levels Proven ability to build and maintain effective relationships Demonstrates effective planning and organisational skills Proven experience of effective problem solving Proven experience of effective decision making Strong written and verbal communication skills Good analytical skills Demonstrates ability to manage change successfully

61

Demonstrates ability to achieve results Strong training and

presentation skills.

Demonstrates

understanding and ability to

manage self in relation to

others.

Demonstrates empathy and

the ability to manage

emotive information.

Demonstrates ability to appropriately challenge inappropriate behaviours.


Ability to manage and motivate staff and volunteers

Presentation skills

Knowledge of Microsoft Office

Commercial awareness Account management

Knowledge Proven experience of designing and delivering training to an accreditation level

Recent and relevant experience of working within the children /vulnerable adults sector.

Proven experience of volunteer management and development

Proven experience of designing and delivery training to an accreditation level.

Proven experience of working in a programme/project /change management environment.

Demonstrates an understanding of the voluntary sector.

Demonstrates an understanding of visual impairment issues and service requirements

62

Demonstrates a knowledge of other disabilities Proven experience of direct marketing or Public Relations


GCSE or equivalent standard of education, to include literacy and numeracy skills


Frequent travel required to external partner organisations and other organisations to deliver training and provide account management. Travel will also be required to other Guide Dogs locations, Occasional overnight stays will be necessary. Flexible approach to

working hours

Frequent travel to meet

service users and to deliver

training.






63




64

Job Description: Volunteering Coordinator

Vacancy Volunteering Coordinator


Job Type Grade 3





Location Forfar

Region Scotland

General Information

Job Title:


Team:

Guide Dogs Regional Centre

Department:

Regional Centre

Directorate:

Mobility Services

Job Location:

Guide Dogs Regional Centre


Head of Training School


0

65


Minimum of 2 lead volunteers


0


0


none


Basic

Overall Purpose In conjuction with the Volunteering Consultant and Volunteer Managers, support the development and running of volunteer schemes within the Regional Centre, to build capacity and ensure ongoing coordination. Support Volunteering Consultant and Volunteer Managers to select and recruit volunteers as required across the Region. Coordinate the training of new volunteers as required and further development of existing volunteers in all roles. Adhere to robust operating practices and procedures to support the ongoing management of volunteers and processes.



1 Coordinate Volunteer planning in conjunction with the Volunteering Consultant and Volunteer Managers across the Region. To include coordinating the placement of dogs with Volunteer Boarders.

66

2 To support and engage with potential Volunteers throughout the recruitment process. Undertake pre-screening as required, coordinate and attend interviews and home checks with Volunteer Managers. Working in conjunction with the Volunteering Consultant and the Volunteering Office, ensure smooth transition of applications. Ensure relevant systems and documentation are up to date.

3 To coordinate and/or deliver training for new and existing Volunteers where required. Work in collaboration with Volunteer Managers to monitor and support volunteers in their roles. Where skills gaps or performance concerns identified, coordinating further training may be required.

4 To recruit and manage a minimum of two lead volunteers to support the ongoing management of volunteer schemes, providing opportunities for development and ongoing support.

5 In conjunction with the Volunteering Consultant, coordinate a programme of ongoing engagement with volunteers across the Region, providing opportunities in line with Guide Dogs Award and Recognition procedures e.g. Local Awards, Christmas thank you events, Pat on the Backs etc.



67


Competencies




See Values and Behaviours section above

Job specific skills

Ability to communicate effectively and tactfully both verbally and in writing.

Ability to deal with people at all levels.

Able to plan, prioritise and self-monitor own workload with limited support from line manager.

Confident in speaking to groups.

Ability to work as part of a team and under own initiative.

68


Previous experience of communicating with, supporting and motivating volunteers. Experience of delivering high levels of customer service. Delivering training to people in groups and individually Community engagement, particularly around attracting applications for volunteer recruitment

Experience of co-ordinating and/or managing volunteers or staff.

Experience of working with people, supporting professional development and providing customer service.

Experience of volunteering by being a volunteer

Knowledge Proficiency in Microsoft Word, Excel and Outlook, databases etc.


Sound written and numerical skills; gained through education, work or life experience.


Prepared to work outside normal hours occasionally (evenings and weekends)

May on rare occasions be required to travel to other sites and stay overnight




Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to

From time to time you may be asked to support / volunteer your time at

69

support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role.

Guide Dogs events that take place outside of normal working hours.



GRADE OF POST: 3 DATE OF EVALUATION: May 2016

70

Job Description: Volunteering Consultant

Vacancy Volunteering Consultant


Job Type Grade 4





Location Belfast

Region Northern Ireland

General Information

Job Title:


Team:

Mobility Team

Department:

Volunteering

Directorate:

Mobility Services

Job Location:

Mobility Team area

Reports To:

Mobility Team Manager


None

71


Minimum of 6-8 lead volunteers


None

Financial Targets:

None


Volunteering Partner


None

Overall Purpose Promote develop and support the effective use of volunteers in order to enable and enhance mobility services, fundraising, marketing and communications delivered by the Mobility Teams. Accountable for supporting targets enabling the delivery of strategic aims and department / local team business plans. Co-ordinate and administer in collaboration with other key departments all aspects of recruitment, induction, training and development of volunteers. Advise Mobility Team staff in all aspects of volunteer management; upskilling staff to sector standard. Represent Guide Dogs to influence external organisations and local advisory groups on legislation, policy and good practice.



72

1 Coordinate volunteer manpower planning in close partnership with Mobility Team staff and management. This will involve ensuring that volunteer resources needed to support all business activity across the Mobility Team region are identified with clear and achievable recruitment and training plans in place.

10%

2 Lead and directly assist Mobility Team staff in the development and delivery of all volunteer recruitment campaigns, volunteer induction courses, training requirements and methods of reward and recognition in line with business needs to deliver strategy.

30%

3 Identify, train and manage the activities of minimum 6-8 lead volunteers operating in key support functions. Identify and develop new volunteering opportunities and role descriptions in partnership with staff responsible for volunteer management, ensuring such new roles are risk assessed in line with Health and Safety and safeguarding requirements.

20%

4 Responsible for keeping up to date with current legislation and best practices relating to effective volunteer management. Support the development and implementation of all Guide Dogs volunteering policies and procedures ensuring a duty of care to volunteers is met at all times. This includes overall responsibility for maintaining robust monitoring and recording of health and safety / risk assessments / safeguarding in partnership with the relevant Mobility Team staff who are directly engaged with volunteers.

15%

5 Responsible for providing volunteering advice and guidance to Mobility Team staff and delivery of the volunteering section of the National Induction to staff members. Assists the Mobility Team as a whole in maintaining good communication links with all volunteers including effective complaints management and resolution

20%

73

6 Build upon relationships within the local community to engage them within the vision and mission of Guide Dogs. Develop partnerships with organisations and businesses to contribute to the delivery of the strategic aims of all business areas. Identify and secure opportunities to raise awareness and promote volunteering within Guide Dogs by giving talks and presentations regarding volunteering opportunities as well as liaising with the Press and Media.

5%


5%



Competencies People Manager 7. Conducts themselves in a manner appropriate to a management role 8. Communicates effectively in different situations and at different levels

74

9. Manages individual and team performance to deliver results 10. Creates a team environment which promotes wellbeing and

maximises personal effectiveness 11. Makes a contribution outside of their immediate team 12. Understands and applies policies and procedures appropriately





Job specific skills

Ability to communicate effectively and tactfully both verbally and in writing. Ability to deal with people at all levels. Able to plan, prioritise and self monitor activity with limited support from line manager. Confident in speaking to groups.

Project or research skills


Direct experience in the management and motivation of volunteers. Experience of co-ordinating and/or managing volunteers or staff, and experience of working in the voluntary/charitable sector.

Has worked in a role requiring development and delivery of training and education packages

Knowledge A sound knowledge of management and motivation of volunteers including health and safety and safeguarding procedures. Experience and

An understanding of Guide Dogs volunteers procedures and guidelines. Membership of the Association of Volunteer Managers (AVM).

75

skills working with staff and volunteers. Able to use Microsoft Office (Word, Excel, Power point etc.).


GCSE, or equivalent standard of education, including literacy and numeracy competence.

NVQ Level 4 (for new staff) Excellence in volunteer Management (or equivalent).


Able to travel frequently throughout the area covered by the Mobility team and occasional longer distance travel with overnight stays







The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric,

76

demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role.


77



Salary GBP £17,443 to £18469 per annum

Job Type Grade 2

Category Fixed Term Contract- Full Time




Location Manchester

Region North West

General Information

Job Title:


Team:


Department:

Support

Directorate:


Job Location:


Reports To:



None

78




None

Financial Targets:

None


None


Standard





20%

79


40%


20%


10%


5%


5%


80


5%





81





Job specific skills










N/A


N/A N/A


82








83

Job Description: Business Support Coordinator

Vacancy Business Support Coordinator


Job Type Grade 2





Location Liverpool

Region North West

General Information

Job Title:


Team:


Department:

Support

Directorate:


Job Location:


Reports To:



None

84




None

Financial Targets:

None


None


Standard





20%

85


40%


20%


10%


5%


5%


86


5%





87





Job specific skills










N/A


N/A N/A


88








89




Job Type Grade 2





Location Shrewsbury


General Information

Job Title:


Team:


Department:

Support

Directorate:


Job Location:


Reports To:



None

90




None

Financial Targets:

None


None


Standard





20%

91


40%


20%


10%


5%


5%


92


5%





93





Job specific skills










N/A


N/A N/A


94








95

Job Description: Dog Care & Welfare Evening Assistant

Vacancy Dog Care & Welfare Evening Assistant


Job Type Grade 1





Location Leamington


General Information

Job Title:

Dog Care and Welfare Evening Assistant

Team:

Dog Care & Welfare Team

Department:

Mobility Services Region

Directorate:

Mobility Services

Job Location:

Guide Dogs Training School / National Breeding Centre

Reports To:

Dog Care and Welfare Supervisor


None

96


None


None

Financial Targets:

None


None


None

Overall Purpose Provide for the mental and physical welfare of dogs whilst housed in kennels at the National Breeding Centre whilst working the evening roster. Responsible for maintaining the behaviour of dogs within a specialist environment



1 Responsible for carrying out routine husbandry of up to 35 dogs within a block of kennels. To work within agreed national Dog Care working practices and standard operating procedures when providing animal husbandry.

60%

2 Support other directorates to ensure effective dovetailing of national and local fundraising, campaigning, Public Relations and collaboration

20%

97

3 Responsible for maintaining behavioural responses within the kennel environment, using appropriate dog handling techniques and being aware of individual temperaments and behavioural traits. Identifying and referring potential handling or behavioural issues upwards as appropriate.

20%

4 Identify and respond to health & temperamental issues, by referring upwards when appropriate, to ensure the progress and wellbeing of dogs in the kennel environment.

10%

5 Responsible for ensuring national health care practices are adhered to including decisions regarding clinical treatment and management regimes for individuals and for withdrawing of dogs for health reasons.

10%


10%


5%


Values and Behaviours All staff are expected to demonstrate Guide Dogs’ Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing

98

4 Customer focused 5 Maximising impact 6 Passionate and determined

Competencies 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed






Job specific skills

Able to demonstrate aptitude for dog handling. Ability to communicate effectively with colleagues. Able to record hand written information clearly and legibly

N/A


Able to demonstrate ability to organise own work priorities within set time frames

Practical experience working with dogs within either dog care or training environment. Work with volunteers

Knowledge Proven credibility to work with veterinary professionals

Basic computer skills

99


N/A Guide Dog’s is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD).

Knowledge of dog care and welfare. 3 GCSE grade C or above or equivalent experience


Able to work unsocial hours including evenings, weekends and bank holidays

N/A







The post holder is required to carry out other such duties as may

100

reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role.


101

Job Description: Head of Communications

Vacancy Head of Communications


Job Type Grade 7C





Location Central Office

Region South East

General Information

Job Title:

Head of Communications

Team:

Communications

Department:

Communications

Directorate:

Marketing, Digital and Influencing

Job Location:

Central Office


Director of Marketing, Digital and Influencing


12

102


Upto 20


Upto £1 million


None


None


Standard

Overall Purpose To support Guide Dogs ambition of a future where every person with sight loss has the confidence and support to live their lives to the full. This will be done by providing life-changing services for the independence of people living with sight loss and their friends and family. We will put people with sight loss at the heart of everything we do and firmly place ourselves at the forefront of inclusivity. To lead a key strategic function of communications working closely with the brand and digital teams. To develop and implement communications strategies and plans, across all channels, to deliver the corporate strategy. In addition, working with Guide Dogs brand purpose, contribute to brand awareness and growth. To ensure all communications activities promote, protect and improve Guide Dogs’ image and reputation, raising its profile regionally, nationally and internationally, through the strategic direction and implementation of internal and external communications plans.

103

This is a wide-ranging role and you will be required to lead and manage a diverse Communications team which has a broad remit consisting of internal communications, national PR and media relations, ambassador and celebrity management, and stakeholder engagement. You will also be required to establish a regional communications team who will champion the brand, communications, digital and influencing activities working alongside regional operational teams. Play an active role in anticipating and working alongside the Executive team, managing the reputation of the organisation by developing crisis management plans and managing media relations in crisis situations. Working with the Director of Marketing, Digital and Influencing to help devise the business planning for the directorate. Key Accountabilities of the Role

Key Accountability

1 Corporate Communications Lead the organisation-wide communication of Guide Dogs five year corporate plan ‘By my side’ and our achievements against it, ensuring that it is compelling, engaging and relevant to internal and external audiences.

2 PR and Media Relations Plan, develop and generate postive and well represented awareness of the brand, which engages new and existing audiences through PR and media relations. Work with other directorates and teams to maximise media opportunities that can reinforce key messages, at the same time as promoting our services and exploiting fundraising and campaigning opportunities. Ensure the PR and media relations plans are aligned to the directorate plan, and work with the brand and digital teams to ensure mulitplatform delivery.

104

Lead on the development and maintenance of relationships with external communications agencies and suppliers, including ensuring that the SLAs are in place and regular supplier reviews are undertaken.

3 Regional Communications Review the regional communication needs of the charity, with a view to establishing an integrated regional communications team, to raise awareness Guide Dogs at a regional level and throughout the organisation.

4 Crisis Management Proactively identify internal and external challenges and provide strategic guidence and recommendations to Exeuctive and Senior Management Team. Working alongside the Executive and Senior Management Team, lead on the development of the crisis management strategy and plan Guide Dogs reponse to internal and external crisis and reputation management issues.

5 Ambassodor and Celebrity Engagement To develop and oversee the implementation of the Guide Dogs Ambassador and Celebrity engagement strategy with the aim of growing the Charity’s high-profile supporters network.

Ensure the celebrity supporter network consists of engaged and committed individuals, who can endorse key charity activity and attract new audiences to the brand.

6 Internal Communications Provide strategic leadership in internal communications for Guide Dogs including in relation to confidential and/or sensitive issues for staff and volunteer audiences. In conjunction with Executive and Senior Management Team and People Services, develop and implement, a UK-wide internal communication and engagement strategy. The strategy should meet the organisation objectives and align with the Guide Dogs strategic plan and communications strategy.

105

Monitor and measure the effectiveness of our internal communications and act as necessary.

7 Publications Review current publications produced by the Communications Team. Set the editorial direction and develop an appropriate engagement plan.

8 People Management Lead and empower a high performing team, prioritising effective cross organisational working as a key element of this. Performance manage the team to ensure it is dynamic, credible and focused on integration and delivery, including regular impact reporting. Champion and support matrix working across the organisation. Encourage team members to identify new opportunities to substantially increase brand awareness and grow our supporter base and income. Act as a professional role model and coach, with a positive ‘can do’ attitude.

9 Financial Management Work closely with the Finance Business Partner to develop manage and review the Communications budget and forecast for the Director of Marketing, Digital and Influencing to ensure that all activities are delivered on time and within budget.



106

Values and Behaviours All staff are expected to demonstrate Guide Dogs’ Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Leader 1. Passionate communicators who are committed to Guide Dog’s mission and vision 2. Strategic operators who collaborate internally and externally to deliver results 3. Inclusive leaders who empower and mobilise others at all levels in order to facilitate change 4. Cultural architects whose personal values and ethics are closely aligned to Guide Dog’s 5.Team players who put aside personal agendas to move Guide Dogs forward 6. Continual learners who are self-aware and look for ways to develop themselves and others Person Specification



See Values & Behaviours section above

107

Job specific skills

To be able to lead and influence the communications agenda across the organisation. A team player that can effectively work with other senior leaders within Guide Dogs Comfortable working with a range of senior stakeholders who will influence your daily work. The ability to translate complex business requirements into practial communications solutions. Ability to work with minimum supervision and act upon own initiative.


Experience of leading and managing large teams with including direct and indirect reports. Track record of problem solving and developing creative solutions to deliver organisational objectives Experience of managing large and multiple communications projects with diverse content. Experience of managing large budgets.

Knowledge Excellent subject matter expertise.

108


A relevant professional qualification (or equivalent experience)


Occational over night stays




Volunteering N/A From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours.


GRADE OF POST: 7 DATE OF EVALUATION: 16th August 2018

109

Job Description: Programme Funding Administrator

Vacancy Programme Funding Administrator


Job Type Grade 2

Category Secondment- Full Time




Location National

Region National

Job Title:

Programme Funding Administrator

Team:

Programme Funding Team

Department:

High Value Partnerships

Directorate:

Fundraising and Marketing

Job Location:

Head Office

Reports To:

Programme Funding Manager


None


None


None

Financial Targets:

None

110


N/A


None

Overall Purpose To provide efficient and effective administration, co-ordination and practical support to the Programme Funding Team to enable achievement of objectives. To support the Team with specific projects and tasks such as tracking opportunities, creating documents and templates, preparing for presentations, meetings and workshops and desk based research. Key Accountabilities of the Role

Key Accountability

1 Maintain and update project specific tracking tools in order for team members to monitor potential, successful and unsuccessful funding opportunities.

2 Manage and maintain information systems and ensure that data is current and accurate through uploading of content onto Guide Dogs databases in relation to successful/unsuccessful funding bids

3 General office admistration as required by the team including diary management, minute taking and organising meetings

4 Ensure that all internal processes and procedures are adhered to

5 Ensure compliance with Data Protection Act



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Values and Behaviours All staff are expected to demonstrate Guide Dogs’ Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed

procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development Person Specification



See Values and Behaviours section above

Job specific skills

Good verbal and written communication skills. Able to manage time effectively.

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Able to work well under pressure and consistently deliver to tight deadlines. Able to act upon own initiative and also take direction. Well-organised and strong administrative skills. Accuracy and an eye for detail.


Experience in an Administrator/Coordinator role. Experience of collating data.

Knowledge Good levels of computer literacy with a sound knowledge of MS Office packages, particularly Excel, Word, Outlook & Powerpoint.


Achievement of GCSE passes or equivalent at least at grade C in Maths & English


N/A


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GRADE OF POST: Grade 2 DATE OF EVALUATION: 21/12/2016

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Job Description: Dog Care & Welfare Assistant

Vacancy Dog Care & Welfare Assistant


Job Type Grade 2





Location Manchester

Region North West

General Information

Job Title:

Dog Care and Welfare Assistant (Mobility Team)

Team:

Dog Care Team

Department:

Mobility Team

Directorate:

Mobility Services

Job Location:

Mobility Team

Reports To:

Dog Care Technician


None

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None


None

Financial Targets:

None


None


Enhanced – Child and Adult without Barred Status

Overall Purpose Provide under guidance for the mental and physical welfare and specialist care of all dogs whilst housed at the Mobility Team site. To provide day to day husbandry of dogs ensuring adherence to national dog care working practices and standard operating procedures.


Key Accountability

1 Carry out activities to ensure mental and physical wellbeing of up to 35 - 40 dogs housed within the Mobility Team site by carrying out animal husbandry routines and providing environmental enrichment and ensuring application of agreed national dog care working practices and Mobility Service Standards. Carry out animal husbandry for all dogs to include the provision of routine or specialist technical health care, such as convalescing care, managing dogs undergoing health assessment and management of contagious cases under supervision.

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2 Monitor and maintain the mental & physical wellbeing of dogs within the day care accomodation, to ensure all dogs are fit & healthy, to allow them to progress as future guide dogs/breeding stock. Identify potential issues and refer these upwards as appropriate.

3 Responsible for maintaining dogs behaviour around the office/day care accommodation and the education of the desired response to the dog being handled when receiving treatments/grooming, using appropriate dog handling techniques and being aware of individual temperaments and behavioural traits at all times. Identify potential issues and refer to the relevent dog trainer or Dog Care Technicial/Advisor as appropriate. To support the implementation and development of a spending routine in conjunction with the training staff for each dog and to report any issues to the trainer.

4 To support trainees and volunteers working within the day care accomodation whilst carrying our daily husbandry of dogs to ensure consistency of standards.

5 Undertake early morning and evening duties outside of normal working hours as per rota requirements. Primary focus is to receive/release dogs from/to volunteers, ensure that the dogs remain settled within the office environment, and to provide routine and non-routine communication to volunteers. As required manage the security of the building whilst undertaking early morning and/or evening out of hours duties, locking up and setting the alarm and escalating any issues to the on call duty manager. Adhere to the on-site lone worker policy. This role may sometimes require working out of the stated hours due to unforeseen circumstances.

6 Maintain accurate and up to date records, by providing verbal and written/electronic information regarding health histories and the behaviour of dogs.

7 Operates as a team member working with managers, supervisors and colleagues, by providing practical skills to fulfil the delivery of a dog care and welfare service. Maintain professional working relationships with other technical staff, other departments and external contacts (centre vet, specialists, volunteers, boarders) as required.

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Competencies 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed


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Job specific skills

Proven interpersonal skills in order to communicate effectively with a broad range of internal and external contacts. Able to demonstrate aptitude for dog handling

N/A


Able to demonstrate ability to organise own work priorities within set time frames

Practical experience working with dogs within either dog care or training environment. Work with volunteers

Knowledge Understanding of animal care and behaviour Basic computer skill including basic word and Outlook


5 GCSEs at Grade C or above to include English, Maths and Science or equivalent qualifications OR extensive work experience that demonstrates the ability to undertake the requirements of the role Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment

NVQ Animal Care qualification

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and actively participate in continuous professional development (CPD).


Able to work unsocial hours including evenings, weekends and bank holidays

N/A







The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation

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with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 2 DATE OF EVALUATION:

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Job Description: Prospect Research Manager

Vacancy Prospect Research Manager


Job Type Grade 5





Location Central Office

Region South East

General Information

Job Title:


Team:

Prospect Research

Department:

Philanthropy and Partnerships

Directorate:

Fundraising

Job Location:

Central Office Reading with requirement to travel to GD Centres in London, Leamington and across UK as required.


Head of Philanthropy and Partnerships


2-3

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0


The jobholder is directly responsible for the management and monitoring of the annual Prospect Research budget (c.60k).


Contributes to overall department income target of £3m+


None


None

Overall Purpose To lead the Prospect Research Team, providing strategic direction, decision making and support, to ensure production and delivery of external and internal research and analysis to support high value and major gift fundraising for Guide Dogs. Also lead and manage appropriate ethical checks and due diligence on prospective and current, donors and partners. To manage Project Co-ordination to ensure production and delivery of high quality collateral to support front line fundraisers across the Philanthropy and Partnerships Department. To identify and develop high value prospect pools of corporate partners, major donors and trusts, to support demand-led funding for Guide Dogs. Support required includes funding, in-kind services, capability, resource and expertise. To undertake detailed research and mapping of individual and business networks of value for Guide Dogs. Leading on pipeline feeds to all income areas within Philanthropy and Partnerships. This

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includes a feedback loop and KPIs to monitor quality and value of prospects passed to market facing teams. To contribute to the overall department income target of £3m+ through leadership in prospect research and creating compelling cases for support and an up to date library of services, specific to Guide Dog’s need.


Key Accountability

10. Lead on strategic programme of prospect research development activities that support the Philanthropy and Partnerships team to fulfil their objectives. Prepare and deliver annual research and prospecting plans for Guide Dogs.

11. Manage the Project Co-ordination function to ensure the availability of a portfolio of fundable projects and products. Capitalising on opportunities for new fundraising propositions which can be maximised by fundraisers across all Philanthropy and Partnerships income streams.

12. Provide leadership, training and support to Prospect Research team members through regular team meetings, tracking meetings, 1-2-1s, Individual Contribution Plans and Individual Development Plans.

13. Support the Head of Philanthropy and Partnerships as directed, be an active and supportive member of the Philanthropy and Partnerships leadership Team.

14. Keep up to date with developments in the Prospect Research and fundraising sectors, maintain contact with other professionals both directly and through special interest groups

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15. Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD).


Values and Behaviours All staff are expected to demonstrate Guide Dogs’ Values, the beliefs that guide the entire organisation. 7. Dedicated to superior quality 8. Always trustworthy 9. Inclusive and embracing 10. Customer focused 11. Maximising impact 12. Passionate and determined

Competencies Senior Manager 1. Turns the strategy into action and ensures Guide Dogs moves

forward 2. Manages Guide Dogs’ resources in an efficient and considered way 3. Delivers projects and programmes which achieve the required results 4. Ensures that core activities run effectively and produce good quality

outcomes 5. Enables others to perform and maximise their potential 6. Conducts themselves in an appropriate, professional manner at all

times

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See values and behaviours section above

Job specific skills

Excellent organisational, decision making, problem solving and line management skills. Ability to prioritise demanding workloads and work under pressure to meet strict deadlines. Ability to demonstrate a collaborative approach and promote partnership working across different departments internally. In-depth identification and research skills in order to make substantiated recommendations on potential supporters for specific project areas High degree of sensitivity and discretion in dealing with confidential information


Experience of line management and staff development. Proven confident communicator with a

Experience of working on a major gifts fundraising campaign.

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diverse range of people, including those at a senior level Experience of managing budgets, target setting and forecasting against income growth targets.

Demonstrable track record in managing a Prospect Research function within a High Value Fundraising Department. Experience of contributing to developing strategy for Major Relationships income stream.

Knowledge Must have solid understanding of principles of major donor fundraising. Knowledge and understanding of fundraising databases. Knowledge of various research resources (on-line systems, specialist databases etc.)

Understanding of the needs of people who are blind and partially sighted.


Degree or equivalent IOF or other fundraising Membership/Qualifications.


Some UK travel and overnight stays required

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Dog friendly Comfortable with dogs in the workplace / office.







GRADE OF POST: 5 DATE OF EVALUATION: 25th July 2018 ** End of document

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