internal communication training with disc
TRANSCRIPT
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Internal Communication
An introduction to DISCIFMSA’s TOM0 August 2015
Miguel Cabral
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www.manager-tools.com
All this and more at:
“One good thief is worth ten good scholars”
Randy Paush
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Some basics
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Communication
Context and environment
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Behaviour Vs interpretation
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Behaviours1. Physical
2. Vocal (tone, pitch, speed, volume)
3. Verbal (words)
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• Eneagram
• Ned Herrmann model
- Right/left brain (Sperry)
- Cortical/limbic (MacLean)
Profiling tools
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Profiling tools• Strengths Finder
• DiSC
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DiSC
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Move accordingly:1. Are you task or people focused? (your right or left)
2. Are you reserved or assertive? (down or up)
3. Do you tend to smile? (No – R; Yes - L)
4. Do you tend to interrupt people? (No – D; Yes - U)
5. Do you talk softly? (Yes – D; No - U)
6. Do you use more “I think” or “I feel”? (R or L)
7. Do you use big gestures? (Yes – U; No - D)
8. Do you tend to be direct or to chat? (R or L)
9. Do you use eye contact? (Yes – U; No – D)
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What does your group like?1. What kind of conditions do you need to work /
How do you like to work? (working groups / individual / croweded place / quite, etc)
2. What kind of communication do you prefer? (detailed / soundbites / data based / opinions / short / long email / face to face/ phone / video, etc)
3. What motivates you?
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Each group is a Behaviour Trend
Dominance Influence
Conscientious Steadiness
PeopleTask
Reserved
Assertive
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DiSC profiles• Dominance – Achieves success by taking decisive
actions towards their goal
• Influence – Achieves success by persuading others to work with them towards the goal
• Steadiness: Works with others as part of a team to achieve success
• Conscientious – Works within rules and procedures to ensure success
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DiSC profiles
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Dominance• Strengths:
• Comfortable in a leadership role
• Problem solver
• Can make tough decisions
• Not afraid to confront issues
• Sees change as a challenge
• Stays focused on the mission
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Dominance• Limitations (others may see):
• Intimidating
• Insensitive
• Brusque
• Impatient
• Intolerant
• Unapproachable
• Example: Margaret Thatcher
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Influence• Strengths:
• Always available for others
• Inspiring to be around
• Spreads positive attitude
• Praises others
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Influence• Limitations (others may see):
• Tasks fall through the cracks
• Projects don’t get finished
• Lack organization
• Example: Bill Clinton
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Steadiness• Strengths:
• Good team player
• Empathetic to others’ needs
• Methodical
• Good listener
• Easy to get along with
• Appreciative of others
• praises
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Steadiness• Limitations (others may see):
• Indecisive
• Indirect
• Resistant to change
• Sometimes worn down by others’ problems
• Example: Mother Teresa
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Conscientious• Strengths:
• Thorough
• Follows standards accurately
• Conscientious
• Diplomatic
• Accurate
• Fair (because following the rules does that
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Conscientious• Limitations (others may see):
• Overly concerned with perfection
• Aloof
• Delay decisions
• Want more data
• “fussy about minor issues”
• Example: Bill Gates
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Why use it in IFMSA?
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Manager Tools’ Management• Results
• Retention (recruitment)
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Manager Tools Trinity• Knows and has relationships with the team
• Talks about Improvement of performance of individual members
• Makes individual directs grow in skills
• (Distributes work down)
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Gestor Manager Tools• 1on1
• Feedback• Coaching• (Delegation)
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Also good for Medicine
Dominance Influence
Conscientious Steadiness
PeopleTask
Reserved
Assertive
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