interim text to 9-1-1 information & training for telecommunicatorsinformation & training for...
TRANSCRIPT
Overview of Texting SolutionWhy solution is neededHow it will work herePublic EducationQuestion & Answer Time
AGENDA
Interim solution agreed to by big four providers, NENA & APCO by May 15, 2014
TDD/TTY Interface
Web Portal
i3 NG9-1-1 Interface
Bounce back message by June 30, 2013
Overview of Interim Text-to-9-1-1 Status
Text calls forwarded to Legacy Selective Routers as TDD/TTY calls.
Accommodates legacy PSAPs without changes. PSAP CPE answers call and detects TDD tones. Call taker converses with SMS caller via TDD
functions. Less impact on PSAP operations then Web
Interface. Works within existing legacy 9-1-1 standards.
TDD/TTY Interface
Third party operates a web server accessed by PSAPs via the public InternetRequires Internet Service and a browser-
equipped workstationCall taker/PSAP authenticates to web server and
receives SMS callsNo new PSAP CPE required – may require a
separate monitorSeparate from existing PSAP operations flows &
logging sytemsDepends on ISP connections (Who do you call if
the Internet is down?) If PSAP is not connected to web server,
messages are alternately routed or bounced back by gateway
PSAP Web Portal
Requires IP connectivity between Provider and the PSAPCarriers have stated willingness to accomplish
this connectivity via regional and state ESInets, if available.
Requires PSAP NG9-1-1 readiness Requires NG9-1-1 capable equipment Should be fully compatible with future NG9-
1-1 systems
NENA i3 NG9-1-1 Interface
Wireless carriers have agreed to provide a standard message when text-to-9-1-1 not available.
The big four implemented by June 30, 2103
Remaining carriers must implement by September 30, 2013 per FCC order.
Bounce Back Message
Interim texting solution:• Will only deliver SMS, no other forms
of text messaging
• A text that is too long or sent to more than one recipient becomes MMS automatically
IMPORTANT TO REMEMBER
330 million connected wireless devices in the U.S.
Exponential increases in text messaging
Equal Access
Public Safety
Why Text-to-9-1-1 ?
Currently offered to {insert carrier name} wireless customers only {but plans are to expand in the future.}
{insert the appropriate procedures for PSAP}
Interim Text-to-9-1-1 in my PSAP
How do you text-to-9-1-1?
Verizon customers will simply send an SMS text to the number 9-1-1
Communicators will respond via text dialog
Additional Duties & Skills Required {insert local policies and practices}
Interim Text-to-9-1-1- Training
NENA message – 9-1-1: Call if you can, text if you can’t
• Citizens should be encouraged to text only when calling 9-1-1 is not an option
Stress first thing 9-1-1 will need is location information and nature of the emergency
Text abbreviations or slang should never be used so that the intent of the dialogue can be as clear as possible.
Public Education