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EMOTIONAL INTELLIGENCEA PRACTICAL INTRODUCTION

“What a man thinks, he becomes.”MAHATMA GANDHI

EMOTIONAL INTELLIGENCEA PRACTICAL INTRODUCTION

“Let us not look back in anger, nor forward in fear,

but around in awareness.”JAMES THURBER

EMOTIONAL INTELLIGENCEA PRACTICAL INTRODUCTION

WHAT IS EMOTIONAL INTELLIGENCE?

THE FIVE DOMAINS OF E.I.

PERSONAL BENEFITS

GROUP BENEFITS

THE FIVE KEY SKILLS

WHAT YOU NEED

THE POWER OF NEGATIVITY

OBSERVING NEGATIVITY

TAKING ACTION

FILLING THE VOID Exploring available positivity

EMOTIONAL INTELLIGENCEA PRACTICAL INTRODUCTION

WHAT IS EMOTIONAL INTELLIGENCE?

Early theory developed in the 1970s and 80s by psychologists Howard Gardner (Harvard), Peter Salovey (Yale) & John Mayer (New Hampshire)

Behavioural model came to prominence with Daniel Goleman's 1995 book, 'Emotional Intelligence’

“The capacity for recognising our own feelings and those of others,for motivating ourselves, and for managing emotions well in ourselves and in our relationships”

“IQ an indicator of logical reasoning ability and technical intelligence. BUT Not adequate to predict executive competence and corporate success“DANIEL GOLEMAN

WHAT IS EMOTIONAL INTELLIGENCE?

85% of financial success is due to skills of personality, communication, negotiation

15% of our success at work due to technical knowledge.(Carnegie Institute of Technology)

90% of top performers have High EI

58% of job performance is down to EI(Goleman)

“The true sign of intelligence is not knowledge but imagination.” ALBERT EINSTEIN

INTERESTING TALKS

THE ROLE OF MINDFULESS

“Mindfulness means paying attention in a particular way; on purpose, in the present moment, and non-judgmentally.” Jon Kabat-Zinn

EMOTIONAL INTELLIGENCEPERSONAL BENEFITS

Interaction & communication

Meeting hard challenges

Clarity & focus under pressure

Enhance levels of empathy

Improved body language

Aid conflict resolution

Recognising stress triggers*

EMOTIONAL INTELLIGENCE

BUT DON’T WE ALREADY HAVE MOST OF THESE SKILLS?

THE FIVE DOMAINS

Self-awareness: Our emotions & their effects on us physically, our thinking & behaviour. Our emotional strengths and limitations.

Self-Management: to better control our behaviour and reactions. We also become more flexible in challenging circumstances

Self-Motivation: the ability to get inspired, up-beat and ensure we stay there

Social awareness: Understanding the emotions, wants and needs of others. Attuned to body language and moods, be it individuals or a group

Relationship Management: Developing relationships & communications. More effective management picking up signs of potential conflicts.

GROUP BENEFITSBUSINESSES & ORGANISATIONS

An effective way to understand & assess others

Behaviours

Management styles

Attitudes

Interpersonal skills, and potential

Conflict management

EMOTIONAL INTELLIGENCE

THE FIVE KEY SKILLS

KEY SKILL 1RADILY REDUCE STRESS

Realize you’re stressed: Physical manifestations? Being aware helps regulate tension when it occurs

Identify your response: Anger, withdrawal or freeze? Know the appropriate ‘counter’ activities to suit you

Discover what works for you: Engage your senses & find out what’s soothing and/or energizing to you.

KEY SKILL 2EMOTIONAL AWARENSS

Do your feelings flow: Are you aware of subtle changes in your moods as your day unfolds?

Physical sensations: Do you sense these when your mood shifts

Discrete emotions: which are evident in changes of expressions?

Do you experience intense feelings? Strong enough to capture your attention and that of others

Do you pay attention to your emotions? Do they factor into your decision making?

KEY SKILL 3NON VERBAL COMMUNICATION

Be present: Focus on the other person or your mind will wander & you may miss nonverbal cues

Maintain eye contact: Communicate interest, flow of conversation, and gauge response.

Pay attention to NV cues: facial expression, tone, posture and gestures, touch, and the pace of the conversation.

KEY SKILL 4UTILISING HUMOUR & PLAY

Handle hardship: View frustrations and disappointments from new perspectives

Smooth over differences: Helps you say things that might be difficult to express.

Simultaneously relax and energize yourself: Relieves fatigue and relaxes your body

Become more creative: You free yourself of rigid thinking

KEY SKILL 5RESOLVE CONFLICT POSITIVELY

Practice acceptance: Let go of old baggage. Look at new challenges unencumbered by issues long passed

Forgive: give up the urge to punish or seek revenge

Is it worth arguing? Consider carefully when to make a strong stand and when to yield

End conflicts that can't be resolved. You can choose to disengage even if you still disagree. It can be very lonely trying to fight on your own.

WHAT YOU NEED

Desire: No matter how much someone one else wants it for you, that will not be enough

Imagination: Can you view yourself from different perspectives to the routine?

A goal: If you do not have a target, how do you know what to aim for?

Focus: If it contributes positively it’s in. If it doesn’t……?

Honesty with ourselves

NEGATIVITYPOTENCY

Survival

Potency of the media / Government

Negativity loves company

Punches above its weight

Picking up the bag!

NEGATIVITYIDENTIFY THE SYMPTOMS

IT DOES NOT THRIVE UNDER OBSERVATION

Negative Criticism Sniping

Judgment

Labelling

The Blame Game

Picking up the bag

NEGATIVITYTAKING ACTION

Anticipate the triggers

If you stow it, you grow it

Keep Notes

The best form of defense

Identify ownership

Do not swear

Acceptance

“Out beyond the ideas of wrongdoing and right doing there is a field. I will meet you there.”Jalāl ad-Dīn Muhammad Balkhī ‘Rumi’ (13th Century Persian poet)

POSITIVE TRUTH

Fill the void

POSITIVE TRUTH

The power of positive truth

Reduces stress

Heightens creativity

Improves general wellness

Higher performance at work

Rewarding social life

POSITIVE TRUTH

The Positive Truth list

“If I am not for myself, who will be for me? If I am not for others, what am I?

And if not now, when?”

Hillel, Rabbi & Philosopher, 1st Century Palestine