INTERCOUNTY CONNECTOR (ICC): Observations and Lessons Learned

John J. O’Neill, III Deputy Director of Operations

http://www.iccproject.com/PDFs/12-ACS-036-Laminated-Map_MECH.pdf

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Project Overview The InterCounty Connector (ICC) / MD 200

18 mile tolled highway linking I-370/I-270 with I-95/US 1 I-370 to MD 97: Opened Feb 23, 2011 MD 97 to I-95: Opened Nov 22, 2011 I-95 to US 1: Scheduled to open Spring 2014

ICC Construction Six-lane $2.5 billion facility

I-95 to US 1: 4 lanes Joint Effort

Maryland SHA Managed construction

MDTA Financing (50%) Own, Operate & Maintain

SHA – State Highway Administration

MDTA – Maryland Transportation Authority

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Toll Collection Tolls

Collected via E-ZPass transponder or video tolling Video tolling rates are 50% higher than posted E-ZPass

rates Vary by day and by time of day to promote free-flow

Trip Construction Unique to ICC

Trips are constructed by considering entry and exit points combined with allowable trip times between each of the gantries.

Back office system can fill in missing “middle trips” Missing one end only reduces the toll but allows for definitive

collection vs. the entry/exit which cannot be calculated Video tolls posted within 3-7 days of transaction/trip

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Trip Construction TOLL

GANTRY 1TOLL

GANTRY 2TOLL

GANTRY 3

INTERCHANGEA

INTERCHANGEB

TOLL ZONE 1A TOLL ZONE 3CTOLL ZONE 2B

VEHICLE “A”VEHICLE “B”

VEHICLE “C”VEHICLE “D”VEHICLE “E”

GANTRY 1 INTERCHANGE A GANTRY 2 INTERCHANGE B GANTRY 3 TRIPVEHICLE "A" READ EXIT 1VEHICLE "B" READ THRU READ EXIT 1+2VEHICLE "C" READ THRU READ THRU READ 1+2+3VEHICLE "D" ENTER READ EXIT 2VEHICLE "E" ENTER READ THRU READ 2+3

Toll Collection Audit

Digital Video Monitoring System (DVMS) Independent transaction monitoring

Classification Verification Customer Service System Monitoring & Verification

Revenue Quality Assurance (QA) Sub-contractor activities (i.e. equipment damage)

Real-time Operations – Video Monitoring Cameras are IP accessible Accessed on PCs utilizing Agilence Hawkeye software

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Traffic Projections

FORECAST ACTUAL DIFFERENCE FORECAST ACTUAL DIFFERENCEWEEKDAY 11,260 11,419 1% 33,020 38,405 16%WEEKEND 7,320 7,799 7% 22,000 25,750 17%

*Revenue Collection began March 7, 2011

FORECAST ACTUAL DIFFERENCE FORECAST ACTUAL DIFFERENCEWEEKDAY 102,990 113,956 11% 151,700 154,911 2%WEEKEND 68,060 65,516 -4% 100,320 90,169 -10%

*Revenue Collection began December 5, 2011

I-370 TO MD 97*

I-370 TO I-95*JANUARY 2012 JANUARY 2013

APRIL 2011 APRIL 2013

Source: ICC Traffic Report (June 2013) – Division of Capital Planning, MDTA

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Customer Benefits Drivers are saving >50% in travel time

USING LOCAL ROADS

USING ICC MINUTES %

Gaithersburg to Leisure World 23 7 16 70Laurel to Gaithersburg 47 17 30 64Gaithersburg to BWI Airport 71 37 34 48White Oak to Gaithersburg 56 20 36 64Laurel to Leisure World 25 13 12 48

ROUTE

TRAVEL TIME (mins) TIME SAVINGS

“Then switch to the Intercounty Connector and cut across to I-95. You avoid all the clogged, bumper-to-bumper traffic on the Maryland Beltway.” MDTA Customer, Washington Post (Dr. Gridlock), Dec 7, 2011.

Source: ICC Before and After Study (Spring 2012), Travel Forecasting & Analysis Division, SHA

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ICC Before/After Study Study conducted by MWCOG/TPB 2010 (Before) / 2012 (After)

Key Findings Significant reduction in congestion Travel time reliability improvement

MEASURES OF EFFECTIVENESS (MOE) ICC STUDY AREA REGIONAL AVERAGECongested Route-Miles -13% to -19% -9%Severely Congested Route-Miles -3% to -6% -1%Travel Time Index -9% to -10% -6% to -7%80th Percentile Planning Time Index (PTI80) -6% to -9% -5% to -7%95th Percentile Planning Time Index (PTI95) -11% to -12% -7% to -8%

MWCOG – Metropolitan Washington Council of Governments

TPB – Transportation Planning Board

Source: INRIX Data Analysis for the ICC Before and After Study (March 2013), COG/TPB

Video Tolling Performance Calendar Year 2012

Transactions – 132,094,657 7,436,478 - Video Transactions (5.63% of total)

220,843 - Rejected Images (2.97% of video transactions) 155,700 – Invalid DMV (2.09% of video transactions) 250,353 – Other Rejects (3.37% of video transactions)

Notice of Toll Due (NOTD) – 3,045,653 1,316,306 – Paid on 1st NOTD (43.22 % of NOTD) 320,783 – Paid on 2nd NOTD (10.53% of NOTD) 136,644 – Paid on 3rd NOTD (4.49% of NOTD) 97,763 – Nixie Transactions (3.21% of NOTD)

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Nixie – Undeliverable Mailing

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Incident Management Created the MD 200/ICC IMTF

MDTA/MSP/SHA/MoCo/MNCPPC Conducted a joint on-site exercise

Evaluate response to HAZMAT incident

Recommendations Communications

Add talk groups to achieve interoperability Have approved MOUs on crash scene investigation in place

IMTF – Incident Management Task Force

MSP- Maryland State Police

MoCo- Montgomery County

MNCPPC – Maryland-National Capital Parks and Planning Commission

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Lessons Learned

Coordination Improve communication between Agency, IT, Design

Builder and Toll Integrator (TI) Conflicting scopes of work and schedules increased the scope

of installation services beyond what was stated in the contract Established Activation Team

Network Design should be approved and locked down prior to installation

Project Implementation Phased over a number of years

Not all functionality came online at the same time, creating the need for additional verification efforts

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Lessons Learned Business Rules and Reports Business rules should be well defined

Different requirements from “cash” reports It is essential to perform complete end-to-end

testing Complete end-to-end testing is essential to demonstrate

that the reports function properly before going live Revenue Day vs. Calendar Day Involve Finance and Audit before design

Lessons Learned

Coping with a Dark Highway Blooming from vehicle headlights

Little to no ambient light present at gantry sites

Design change for future lanes Place DVMS cameras pointing downstream

Retro solution not fully identified Infrared cameras Filters

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Lessons Learned

Trip Construction Need to fully understand complexities before

implementation Business rules/reports should be well defined Involve all stakeholders at early stages of design Need additional time to construct trips, OCR

imperative

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Lessons Learned

Maintaining ICC MOT for PM and CMs Challenges with remote gantries and generators

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Remaining Segments

I-95 – US1 4 gantries Schedule

INTERCOUNTY CONNECTOR (ICC):�Observations and Lessons LearnedProject OverviewToll CollectionTrip ConstructionToll Collection AuditTraffic ProjectionsCustomer BenefitsICC Before/After StudyVideo Tolling Performance �Calendar Year 2012Incident ManagementLessons LearnedLessons LearnedLessons LearnedLessons LearnedLessons LearnedRemaining Segments