intercom how to steps

10
Chat software intro Intercom 2016 Marketing Programs

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Page 1: Intercom how to steps

Chat software introIntercom

2016 Marketing Programs

Page 3: Intercom how to steps

Accept Email to join the team

Page 4: Intercom how to steps

You will then be added to a specific Session Team for Chats

with visitors

Keep this email as you will need it to login on the day of the event.

Page 5: Intercom how to steps

Update your profile Picture

Page 6: Intercom how to steps

How to engage in chat with a guest

All chats from the session you are assigned to will be shown hereIf lost click this

Icon to go back to chat windows

Page 7: Intercom how to steps

When a question comes in they get assigned a random name like Yellow Spider..

Page 8: Intercom how to steps

Replying appears at the bottom of the main chat window. Simply type then hit reply

Page 9: Intercom how to steps

You can add a note to the chat & tag someone for help on a chat. The tagged person will be sent an email if they are not logged into the chat session with your note. Use the @ symbol then

select who you want the note for.

Page 10: Intercom how to steps

Log in to our TEST chat page to try out the system.

Happy Chattinghttps://audienceview.com/openhouse/intercom-chat-box-test-copy/