Interactive Services in Libraries.fi

Nina Granlund,Libraries.fi

Libraries.fi

National Library Portal for all Finnish libraries (public, special, university libraries).

Produced by the Central Library for Public Libraries in Finland (Helsinki City Library )

Financed by the Ministry of Education.Supported by the national strategies for the

information society and libraries (e.g. Library Strategy 2010).

Libraries.fi: Three languages

Published in three languages: Finnish and Swedish, partly in English.

http://www.kirjastot.fihttp://www.biblioteken.fihttp://www.libraries.fi

Libraries.fi contains

Information about: libraries, literature, library events, library work (also music and childrens libraries).

Search Services: Link library, Ask a Librarian, Meta-search (Frank), Search Find and Locate.

Libraries.fi contents

Part of contents produced by libraries:information about libraries, library events,

Link Library contents, answers in the Ask a Librarian –service.

Communities - communication

Librarians, the working community, and patrons, the user-community.

Communication between coworkers, library staff and patrons, and among patrons.

Interactivity

Discussing, publishing own comments and texts, giving feedback and ratings, following intresting contents (e.g. by ordering RSS-feeds).

Discussions

12 discussion fora, library issues, general interests (open for all interested, but registration).

3 closed discussion email-lists for library workers only.

http://www.kirjastot.fi/foorumit

Blogs

Blogs written by known library people, commenting open for public (registration).

http://www.kirjastot.fi/kirjastoala/blogit/

Ask a librarian

Ask a question – get an answerby email: further conversation possible,

since the email address of the answering person is given in the answer.

http://www.libraries.fi/ask_librarian

Ask a Librarian

Commenting the answers in the public archive and in future publishing comments. http://www.libraries.fi/ask_librarian/archive.aspx

Ask a Librarian

Also ratings of the usefulness of the answer (subjective) or ”favorite answers” list (?) and tagging.

Answering community

Communication via a closed email-list.Meetings every other year.

Ask a Librarian Chat

Libraries’ own chat-channels, eg. Turku city Library channel, Library of the Parliament channel etc.

Own organization: opening hours, answering personnel

Joint channel for all Finnish Libraries?

Ask a Librarian chat

Chat between answerers possible (-> also email-Ask a Librarian answering interface?).

Link library

Link propositions.Commenting on a post. Giving ratings of the usefulness of the link,

favorite lists and tagging.http://www.biblioteken.fi/lankbiblioteket/

New portals Literature, Young people (under process)

Ratings of books, publishing reviews, commenting on ratings and reviews, discussions, togetherness.

KirjastoWiki

(=LibraryWiki)Community for both library workers and

library enthusiasts.Knowledge about library projects, library

presentations, customers experiences and fotos of libraries, travel reports, presentations etc.

http://wiki.kirjastot.fi/index.php/Main_Page

Follow-up of special interests

RSS-feeds.Email-notifications about announcements

and new library journals (containing the index-text).