interaction 2013: making sense of your intranet landscape by richard hare
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Making Sense of Your Intranet
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Intranetters
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Richard Hare
Intranetters
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Simon Hill
Rod McLean
What if intranet managers met regularly to see and discuss intranets and share good practice?
http://groups.yahoo.com/group/intranetters/@intranetters
Intranetters
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Workshop: design to fail/anti-problem
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Worst practices: design an intranet to ensure failure
Failing To Connect
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1997-2001 Lotus Notes Business tools: success!Ad hoc collaboration: failure...
2001-2005KM/IntranetOperational: content managementTactical: technical fixesStrategic: simplified content management, usability,
2005-2011IntranetCollaborative: communities, blogs, social network
Failing To Connect
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Ensure your collaboration tool fails
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Hide it
Don't promote it
Don't look for customers
Ignore opportunities to demonstrate use
Ignore usability, experience
Ignore user REAL PEOPLE
Put passwords and administration in the way
Build it separately from the rest of your intranet
Don't use standard tools
Insist on business case for all experiments
Enforce an approval process for all communities
Social tools need to be easy to use
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http://www.behaviormodel.org/
Making it easier
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Using Cynefin
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Using Cynefin
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Using Cynefin
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Using Cynefin
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Using Cynefin
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Using Cynefin
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Using Cynefin
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Sensemaking: Cynefin
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By Snowded (Own creation, own work)
http://www.cognitive-edge.com
[CC-BY-3.0 (http://creativecommons.org/licenses/by/3.0)], via Wikimedia Commons
Cynefin
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SimpleBest practice
ComplicatedExpertise, analysis
Complex (and disorder)Design experiments to learn: - contradictory, ~80% failure rate not just a pilot...
ChaosDo something!
Cynefin
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Sensemaking, not categorisation
Data comes first
Relationships between items are important
Output: shared understanding
Thank you
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@intranettershttp://groups.yahoo.com/group/intranetters/
t: @richardharee: [email protected]: 07747 708119