inter log winter 2011

8/8/2019 Inter Log Winter 2011

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January 25-26, 2011 | The Hyatt Regency Tampa, Tampa, FL

CROSS-INDUSTRYAFTERMARKENETWORKIN

EVEN

www.InterlogWinter.com

THEBES

INCREASEDroundtable topics and takeaways

EXTENDEDcross-industry networking opportunities

KEY TIPSand techniques for staying ahead of the curve

during the recovery period

IN DEPTHdiscussions on outsourcing

Sponsors:

Organzied By:

Whats

NEWat InterlogWinter 201

CALL: 1.888.482.6012 or 1.646.200.7530 FAX: 1.646.200.7535

VISIT: www.InterlogWinter.com EMAIL: [email protected]

Attend InterlogWinter 2011 and Learn:The Correlation Between Supply ChainProductivity And Effective Communication

Why its important and how it affects your bottom line

Angie HancockGlobal Repair Services Senior ManagerROLLS ROYCE

The Dos and Donts Of Customer ServiceA discussion about reasons why customer service failsand how you can get it right

Erik AlbertsSenior Manager, Service Operations Customer AssuranceCISCO SYSTEMS

Paul CreiderGeneral Manager of Tulsa BaseAMERICAN AIRLINES

A Guide To Accurately Assess Your Customers InventoryNeeds And Ensure Optimal Satisfaction

How to sustain customer satisfaction in a period of economic recovery

Mel DrummondVice President, Product Support & ServicesEATON AEROSPACE

A Step-by-Step Approach To Enhance Customer Service

Register TODAY and take advantage of our early bird discounts. See page 7 for details.

community nowkeyword: Interlo

Join our


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January 25-26, 2011 | The Hyatt Regency Tampa, Tampa, FL

WHO SHOULD ATTEND

INTERLOG WINTER 2011?

Attendees to Interlog Winter include:

C-Level Executives, Vice Presidents, Directorsand Managers of:

Aftermarket

Operations

Service

Customer Services

Product Support

Material

Management Parts Logistics

Spares Logistics

Sustainment

TechnicalOperations

Logistics

MRO

Performance BaseLogistics (PBL)

Distribution

Fulfillment

Inventory Materials

Global RepairServices

Repair & Overhau

Demand PlanningForecasting

Great ideas and innovation dont happen in a vacuum. At InterlogWinter 2011, rub shoulders with thought leaders and executives youwouldnt otherwise meet. Take home at least 3 actionable strategies persession you can implement immediately!

Motivating ExperienceYoull be energized by attending Interlog Winter: Network with yourpeers, colleagues and competitors. Learn how they are tackling the same

challenges that you are. Remember, theres no substitute for face to face.

Leading Speaking FacultyExperts provide case studies and proven solutions from their experiences inthe aftermarket supply chain, from inventory and distribution to the servicebusiness. This is your chance to learn from senior executives at Airbus,Eaton, Rolls Royce and more!

High ROIWe know budgets are tight, and your time is valuable. Thats why itseven more important to attend Interlog Winter 2011, the only conferencecreated just for you to improve your productivityimmediately!

Make Your Case To Attend Interlog Winter 2011

If you are an aftermarket service professional looking toshare information and network with your peers, Interlog is

by far the best event out there.

Gain from the industry specific knowledge of your high level peersat the Interlog Winter VIP Think Tank!The VIP Think Tank is a 60-minute, closed-door discussion forum limitedto VIP level participants from qualified manufacturers (which means nopitching, only learning!!). Dont miss this interactive forum designedspecifically for you to discuss business development, customerretention and how youre redefining the aftermarket as thechampion of your business!Take advantage of a networking opportunity that is focused on yourspecific high-level needs, at your level of seniority. To register, emailScott Landrum at [email protected].

***A special VIP Think Tank Wrap Up panel shares the findings ofthe VIP Think Tank on Wednesday, January 26 at 1:35 p.m.

The Interlog Winter 2011 VIP Think TankTuesday, January 25 at 11.00 am

Shipping

Computer Services

Business SupportServices

AutomobileSpecialty Vehicle

MedicalEquipment

Aerospace

Agricultural & IndustriaEquipment

Interlog Winter Main Conference Day One......

Interlog Winter VIP Think Tank.........................

Aerospace Aftermarket Summit......................

Cross-Industry Aftermarket Forum..................

Interlog Winter Main Conference Day Two......

About The Sponsors ........................................

Supporting Publications..................................

Conference Pricing & Team Discounts ..............

Hotel Information............................................

Registration Form ............................................

TABLE OF CONTENTS

REGISTER TODAYCALL: 1.888.482.6012 or 1.646.200.7530 FAX: 1.646.200.7535 VISIT: www.InterlogWinter.com EMAIL: Interlog@wbresearch

If you have any question about whichInterlog is most appropriate for you, pto call 646.200.7527 or email Shrena Frat [email protected].

Attendance Breakdown


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Conference Day One Tuesday, January 25, 2011Key Strategies For Ensuring Profitability During A Recovery Period

8:00 Conference Registration & Continental Breakfast

8.45 Welcome Remarks

Shrena F. FraserExecutive DirectorInterlog Winter

8.50 Chairpersons Opening Remarks

9.05 Why Customer Service Fails And How To Get ItRight

Erik AlbertsSenior Manager, Service Operations Customer AssuranceCisco Systems

Understanding the transition from transactional (we serve themoment) to relational (we serve the person)

Exploring the process from systems driven (there is a serviceprocess) to principles driven (people make principle guided choices)

Transitioning from repair oriented (if we fail we fix it) to futureoriented (we learn from mistakes and dont make them again)

9.45 Meeting Global Aerospace Service RequirementsWhile Achieving Your Financial GoalsScott CollinsVP of Global Network OperationsUPS

Enhancing the customer experience Leveraging outsourcing Improving global visibility

10.25 Morning Networking & Refreshment BreakThis time provides you with the opportunity to interact with your peersin different industries. Understand how you compare to your cross-industry peers, and set your performance goals for 2011 to stay ahead!

11.00 Topic Based Rotating Roundtable Ideas Exchange Choose Two:

After a busy morning of active listening, keynote, panels andnetworking, take control of your own Interlog experience. Dont beshy! Ask questions (or answer them!) of other conference attendeeswho are dealing with the same challenges as you. After 35 minutes,when the bell rings, move on to your second table for a repeatperformance with a fresh topic!

In the last 10-15 minutes, each roundtable facilitator will share the3 take-aways from each discussion.

Benefits: Network with industry peers with very similar challenges,

interests and responsibilities Take a deep dive into niche topic in an intimate and informal

setting moderated by subject matter expert Dont miss out on any discussions or learnings by staying for the

roundtable wrap ups at the end of the sessions Bonus - Leave Interlog with at least 14 new implementable

strategies to improve different aspects of your aftermarketorganization!

Table Topics1. Exploring Creative Ways To Generate Aftermarket Parts

Revenue

Blaine McCarthyDirector of Parts LogisticsBombardier

2. Focus On The Shift Towards An Innovation Driven Supply Chain

Steve A. Melnyk PhDProfessor of Operations & Supply Chain Management,Michigan State UniversityEli Broad Graduate School of Management

3. The Challenges Of Realizing The End-To-End Support Promise

Jose BernalVice President of Business DevelopmentFlextronics RTS

11.00 VIP Think Tank

Evaluating Your Aftermarket Operations To Evolve With The Times And Remain Profitable During ARecovery Period

Mel DrummondVice President Product Support ServicesEaton Aerospace

John GuyVP & GM Service Distribution SCM,Engine Power Products GroupBriggs & Stratton Corporation

As members of senior management, its your responsibility to ensure the long term success and health of your aftermarket business, regardless of economicfactor. Whether youre positioned for growth, cost containment or maintaining status-quo, it has never been more critical to keep costs down andensure quality customer service.

BUT YOURE NOT ALONE!

Join your VP level peers at the Interlog Winter 2011 VIP Think Tank. Gain honest feedback, debate strategic ideas and share high level insights in a privateforum, for 90 minutes, with other executive-level managers. Take advantage of this rare opportunity to learn how your counterparts are redefining theiraftermarket business and positioning themselves to be leaders as the economy begins to recover.

This is an invitation only session. If you wish to nominate your VP or senior management colleague, please email [email protected] orcall 416-597-4791.

Sponsors:


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Conference Day One Continued

12:00 Networking Luncheon

CONCURRENT TRACKS Make The Most Of Your Time At Interlog Winter!

Aerospace & MRO Aftermarket Summit Cross-Industry Aftermarket Forum

The aerospace aftermarket community faces a unique set of challengesthat distinguishes it from industries. This half-day summit provides youwith in-depth analysis and discussions on core aerospace issues, effectivecommunication throughout the supply chain and innovations in customerservice and support. Join Hamilton Sundstrand, Eaton Aerospace,Airbus, Rolls-Royce and more as they share key insights to help youdrive success in your own aerospace aftermarket business!

1:00 Chairpersons Opening Remarks

1:15

Maximizing Aftermarket ProfitabilityTo Stay Ahead Of The Competition

Michael Rezman

Vice President of AftermarketHarco Labs

Finding new strategies to effectively grow your aftermarket parts salesin a recovering economy

Surpassing lower cost competitors: How do you come out ahead? Delivering best-in-class customer service to foster brand loyalty

regardless of price Accurately forecasting your inventory needs to avoid unnecessary costs

1:50 Optimizing Inventory To Ensure Readiness BasedSparing (RBS)

Dave RobbinsWorldwide VP, Aerospace & DefenseServigistics

A&D organizations require high availability of spare parts in order toprovide the highest levels of operational availability of their (or theircustomers) weapon systems, aircraft, and equipment. Servigistics and itsclient will discuss Inventory Optimization in a multi-echelon, multi-indentured repair network - including Readiness Based Sparing.

2:25 Afternoon Networking & Refreshment Break

2:55 Tailoring Your Recovery Approach To Focus OnEnhanced Customer Service

Mel DrummondVice President Product Support Services

Eaton Aerospace Evolving your service offering so that your customers evolve with you Avoiding taking the same stale approach to implementing customer

service What has worked and what has not in delivering solutions to

customers? Addressing the customers needs in a challenging economy Growing your presence in the market through enhanced customer

service Ensure that your customers know you are worth the expense Making your company distinguishable to guarantee customer loyalty

Learn how to maintain first class service during a recovery period,enhance parts availability to boost customer satisfaction andincrease your profit margins. If youre in the automotive, specialtyvehicle, industrial, agricultural, medical or other related heavymanufacturing aftermarket business, join Husky Injection Molding,Briggs & Stratton, Toshiba America Medical Systems and others totackle the most critical cross-industry challenges.

Chairpersons Opening Remarks

Maximizing Aftermarket Profitability To StayAhead Of The Competition

John Guy

VP & GM Service Distribution SCM, Engine Power Products GroupBriggs & Stratton Corporation

Finding new strategies to effectively grow your aftermarket parts salesin a recovering economy

Surpassing lower cost competitors: How do you come out ahead? Delivering best-in-class customer service to foster brand loyalty

regardless of price Accurately forecasting your inventory needs to avoid unnecessary costs

To Outsource Or To Not Outsource: DeterminingYour Most Cost Effective Route

Brian NelsonDirector Transformation InitiativesHusky Injection Molding

Performing a cost benefit analysis to assess where outsourcing issaving you money Examining your current partnerships to see where cost cutting is/is not

needed Does lower cost always equal best product?

- Is cheaper always better: determining what to do when productionproblems arise to avoid additional costs

- Maintaining visibility to ensure quality control Keeping shipping costs low when outsourcing off-shore

Looking Outside Of The Box To RemainCompetitive In An Uncertain Economy

Catherine M. WolfeSenior Director, Corporate and Strategic Communications

Toshiba America Medical Systems How are companies staying ahead of the curve with so much

economic uncertainty on the horizon? Determining how to handle the current workload

- Is it safe to rehire?- Will the failure to rehire with the increased workload put your

company behind the curve? Shifting your companies supply chain focus to work towards

innovation rather than cost Evaluating the bottom-line to determine which cuts are permanent

and which are temporary Implementing safeguards to avoid being impacted by another

economic downturn Understanding the importance of thinking globally for future growth

and development

Aerospace Cross-IndustrySameSession,DifferentIndustry

Perspectives



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3:30 Fostering Effective Communication ThroughoutThe Supply Chain To Enhance Productivity

Angie HancocGRS Senior Manager, Aftermarket Service ManagerRolls Royce

Communicating openly and effectively with suppliers to avoid

common missteps that lead to customer dissatisfaction or additionalexpenses

Understanding the positive impact of a good relationship with yourpartners on the future of your company and its bottom line

Creating an organizational structure in the supply chain that fostersstrengthened relationships to go beyond contract negotiations

Building a relationship with your service supply chain that increasesthe turnaround rate

4.05 Chairpersons Closing Remarks

4:10 Interlog Winter 2011 Networking Reception

More networking! Enjoy a drink and get to know the people youve spent all day with, your peers, partners and competitors, as youvegained proven techniques from leading aftermarket executives to improve your service supply chain! This is your chance to find the

industry leaders you came here to see ask any Interlog Winter representative, and well introduce you to the people you want to meet!

5:10 End Of Interlog Winter Main Conference Day One

Implementing Performance Based LogisticsStrategies To Pinpoint Your Companys Strengthsand Weaknesses To Ensure Efficiency ThroughoutThe Supply Chain

Moshe AzoulaiNorth American Installation Manager

Elektra Establishing a companywide performance based metric system to

determine and capitalize on your strengths Identifying weaknesses to prevent delays or excessive expenses in the

long run Focusing on training internally to enhance work-product and increase

profitability Playing to your strengths: Evaluating what your company does best

and maximizing in that area

8.15 Conference Registration & Continental Breakfast

9.15 Chairpersons Recap Of Day One & OpeningAddress

9:30 Morning Keynote: Accurately AssessingInventory Needs To Ensure Optimal CustomerSatisfaction

Paul CreiderGeneral Manager of Tulsa BaseAmerican Airlines

Determining your current inventory needs to avoid delays Responding rapidly to your customers inventory needs to ensure

the right part gets to the right customer on time Forecasting your parts needs based on an established formula or

metric Improving inventory planning for shortest possible turn around time

10.10 Morning Coffee & Refreshment Break

10.40 Executive Presentation By New Breed Logistics

John F. SchneiderSenior Vice President

Aerospace & Government MarketsNew Breed Logistics, Inc.

11.40 Interactive Roundtables

Whether youre an aerospace, specialty vehicle, industrial, agriculturalor other related manufacturing aftermarket industry executive, use thistime to find out exactly what others are up against. Voice yourchallenges, share your insight and get answers on what works and

what doesnt, in this informal dialogue with your like minded peers.At the end of the discussion, get a 10 minute overview on what

other industries are up against!

1. How To Maintain Customer Confidence During TheRecovery Period?

Karen Herr-HembreeGlobal Commodities Lead, Global Repair ServiceRolls Royce

2. Which Changes Are Here To Stay? How Can Your CompanyEvolve With The Times To Stay Ahead Of The Competition?

Daniel PittmanDirector of Global Service Logistics and Supply ChainDiebold

3. Determining What Your Company Should Outsource AndWhat Your In-House Capabilities Are

Terry StoneDirector Supply ChainAirbus

12.35 Networking Luncheon

1.35 Panel: Interlog Winter VIP Think Tank Wrap Up Redefining The Aftermarket As The NewChampions Of Your Business

Senior level management spent 90 minutes yesterday discussing themost important trends and initiatives facing the heavymanufacturing aftermarket industry. As the economy inches towardsrecovery, make sure you know what your senior management isfocusing on. And more importantly, understand what you need todo to make sure you align your priorities with those of your boss.

Conference Day One Continued

Conference Day Two Wednesday, January 26, 2011Key Strategies For Ensuring Profitability During A Recovery Period

Sponsors:


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About Our Sponsors

With the recent merger with Click CommercesService Network Solutions (SNS) division, the newServigistics is the worldwide leader in ServiceLifecycle Management software. The company's

award-winning solutions include service workforce management, parts forecasting andplanning, pricing and inventory management, contracts and warranty entitlements, return andrepair operations and knowledge management. Collectively, these make up the planning,execution and analytic functions for companies to change the service game and execute aservice led growth strategy to dramatically increase profitability, cash flow, and customerloyalty. The combined Servigistics and Click Commerce SNS solutions have been deployed andproven globally by a highly referenceable client base of more than 240 market-leadingcompanies across diverse industries. Owned by Marlin Equity Partners, Servigistics is aprivately-held company headquartered in Atlanta, with regional headquarters in the UK,Japan, and India. For more information visit www.servigistics.com.

FedEx Corp. (NYSE: FDX) provides customers and businessesworldwide with a broad portfolio of transportation, e-commerceand business services. With annual revenues of $33 billion, thecompany offers integrated business applications through operating

companies competing collectively and managed collaboratively, under the respected FedExbrand. Consistently ranked among the world's most admired and trusted employers, FedExinspires its more than 275,000 team members to remain "absolutely, positively" focused onsafety, the highest ethical and professional standards and the needs of their customers andcommunities. For more information, visit www.fedex.com.

Flextronics was founded in California in 1969 to providemanufacturing services to Silicon Valleys largest companiesand has grown to become a strong and stable $27 Billionorganization with over 195,000 employees worldwide andoperations in over 30 Countries. This global presence

provides design and engineering solutions that are combined with core electronicsmanufacturing, logistics and onsite services to deliver industry leading solutions.

Flextronics Retail & Technical Services (RTS) represents the end-market Service division ofFlextronics, providing in-store, field based, or remote (web-based) support to end users onbehalf of our clients. Our purpose is to serve our clients as the worlds dominant integrated

service provider, enabling our customers to deliver full spectrum technology solutions. RTSover 25 years of experience supporting major corporate parters. This experience has given valuable insight into the key elements of a vendor engagement. We understand the uniqurequirements our customers have in th is evolving industry. At RTS, we manage over a millio

customer interactions monthly. In each of these interactions, we provide award-winning cuservice, field and technical support as well as significant cost reductions and revenueenhancements.

RTS hires, trains, deploys and manages quality technical customer service professionals whunderstand and exceed our partners goals while providing customer service excellence in interaction.

New Breed is a privately-held, third party logistics provider, offering valadded and information technology-driven supply chain solutions foraftermarket & service parts management & delivery, warehousing &distribution, manufacturing support, returns management, refurbishmerepair, materials management, transportation management, and supply

consulting. New Breeds reputation for excellence in implementing and operating large,comprehensive programs that transform its clients businesses has earned New Breed a host ofindustry-leading clients.New Breeds infrastructure consists of more than 50 distribution centeroperations across millions of square feet of ISO 9001:2008 quality certified operations; with mo7,000 employees including 500 logistics, IT, and engineering professionals; and informationtechnology applications that are unprecedented in the logistics industry.

UPS is the world's largest package delivery company and a global leader in schain services offering service logistics, distribution, transportation and freighinternational trade services. Our service logistics business provides our custoend-to-end global solutions with a global I.T. system and a comprehensive neof global facilities and capabilities to ensure your customers have as little equdowntime as possible. Our service parts solutions -- ranging from critical par

delivery to reverse logistics and network and parts planning, plus test, repair and refurbishmdemonstrate proven experience in a variety of industries, including high-tech, aerospace,healthcare, automotive and industrial manufacturing. To learn more about partnering withdial toll-free 1-800-742-5727; visit UPS online: ups-scs.com or e-mail: [email protected].

2.05 Revamping Operational Capabilities To ImproveLifecycle Management

Tim ConradDirector, Operational ExcellenceThe Gates Corporation

Sustaining current products through accurate forecasting ofcustomer needs

Establishing reliability and transparency to ensure effective customer

service- Knowing in advance what your customers need- Tailoring your internal operations based on customer feedback

Closing the circle to remain competitive in todays climate- Balancing customer satisfaction with your carbon footprint- Determining how closing the circle can increase your companys

long-term profitability Lessons learned through accurate comparison with other industries

2.35 Afternoon Networking & Refreshment Break

3.05 Tapping Into New Revenue Streams By EvolvingYour Supply Chain Relationships

Steve A. Melnyk, PhDProfessor of Operations & Supply Chain ManagementMichigan State University, Eli Broad Graduate School of

Management Working with your partners to look beyond cost and services toward

an innovation driven supply chain Assessing the impact of increased outsourcing your aftermarket

supply chain- How is the increase in outsourcing impacting your partnerships?- How can companies strengthen their partnerships with off-shore

companies? Working with your partners to grow faster than the competition

Understanding and adapting to varying company cultures toattain the optimal results

Examining the immediate impact of the recovery period onsupply chain relationships

Evolving with the times to remain competitive and ensure thebest results

3.40 Maximizing Profitability By Choosing TheBest Vendor For Your Companys Needs

Blaine McCarthyDirector, Business Planning and DevelopmentBombardier

Elaine KatoDirector, Price and Cost Control ManagementBombardier

Trevor AndrewDirector, Customer Service Business AircraftBombardier

Doric MetivierDirector, Material LogisticsBombardier

Establishing collaborative relationships with your currentvendors to ensure the best results

Assessing your companys competencies to determine what canbe handled in-house and what cannot

Knowing which vendor to choose based upon:- Company culture- Cost requirements- Customer needs

4.20 Interlog Winter Wrap Up: Closing Remarks

4.25 Conclusion Of Interlog Winter 2011

Conference Day Two Continued

Media Partners Include



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The Smile TrainFor every registration receivfor Interlog Winter 2011,WBR will donate a portion the registration fee to SmilTrain. For more informationabout WBRs involvementwith Smile Train, please viswww.interlogwinter.com.

Registration Information

Pricing

Hyatt Regency Tampa211 North Tampa Street,Tampa, Florida, USA 33602Phone: (813) 225 1234Fax: (813) 273 0234

Hyatt Regency Tampa allows you to immerse yourself endless activity. Ideally located in the heart of the city,this downtown Tampa hotel places you within minutethe convention center, Ybor City, Florida Aquarium an

Busch Gardens. Stroll to Channelside shopping, or taktrolley car to the museums or the zoo. Have time to pChoose from dozens of golf courses and beaches closour downtown Tampa Florida hotel, or cheer for yourfavorite team during spring training. With contemporguestrooms, delicious dining and award-winning staffyou'll discover why Hyatt Regency Tampa is the perfecchoice among downtown Tampa hotels.

WBR has secured a reduced rate of $179 per night (plustax). Please note that these rooms are available on a firscome first serve basis. To secure reeducated rates, pleascall the hotel as soon as possible and be sure to identifyyourself as an Interlog Winter 2011 participant. Wecannot guarantee the reduced rate after 01/02/201

*Please note:- A qualified manufacturer is NOT: Any service provider to manufacturing organizationsIncluding, but not limited to software vendors, technology vendors, solution providers,third party logistics providers, repair services, warranty managers, consultants orcompanies with primary revenues resulting from these other areas. Worldwide BusinessResearch reserves the right to enforce the rate for non-manufacturers.- No two discounts or offers may be combined. Team Discounts do not apply tosponsoring or exhibiting companies. Fee includes continental breakfast, lunch, cocktailreceptions and conference documentation.- Connecticut residents must add 6% sales tax to their registration fee.**Others includes any service provider to manufacturers - Solution Providers, 3PLs,Consultants, or any third party vendors that partner with or provide services to

manufacturers. Worldwide Business Research reserves the right to enforce the rate fornon-manufacturers

Purchase Select Audio Presentations* from This Event!Can't make it to Interlog Winter or worried that there is too much information to digestin a few short days at the event? No need to worry. You can purchase select audiopresentations to share with your entire team. Register for the event today and get yourVIP package for an extra $250! That's a savings of over 40% for the CD ROM!

*Presentations available are at the approval of conference speakers.Allow 3-4 weeks after event date for shipping.

To secure space for your team, contact Bill Penney at 1-866-691-7771 or [email protected].

Hotel Information

You and Your ProductsNeed To Be Showcased AtInterlogs Solutions Zone

Pricing for Others** Full Price

Main Conference (Jan 25-26, 2011) $2199

Manufacturers Register And Pay Register And Pay Register And PayIn Full By In Full By In Full By

Nov 30, 2010 Dec 31, 2010 Jan 25, 2011

Main

Conference $1399 $1499 $1599(Jan 25-26, 2011)

(Groups 2-3)

MainConference $1349 $1449 $1549(Jan 25-26, 2011)

(Groups 4+)

MainConference $1299 $1399 $1499(Jan 25-26, 2011)

BestValue

Dont Miss OutDo you have a product, solution or service that helpsmanufacturers optimize one or multiple aspects of theaftermarket organizations?

Would you like to network with over 150 Heads of thlargest manufacturers from aerospace, automotive anindustrial manufacturing aftermarket businesses fromaround the world?

Call Carly Smiga at 646.200.7455 or email her [email protected] for sponsorship

opportunities at Interlog Winter 2011.

NEWLOCATION!

Cancellation PolicyAny cancellations receiving in writing not less than eight (8) days prior to the conference, you willreceive a 90% credit to be used at another WBR conference which must occur within one year fromthe date of issuance of such credit. An administration fee of 10% of the contract fee will beretained by WBR for all permitted cancellations. No credit will be issued for any cancellationsoccuring within seven (7) days (inclusive) of the conference. Attendees registered for complimentarypasses who fail to show for the conference are liable to a cancellation fee equivalent to the mainconference. Please visit www.wbresearch.com/interlogusa/faq.aspx

Interlog Winter On The Web

Dont wait till January to get connected to your peers. Join ourcommunity now to hear about key industry changes and program highlights!Keyword: Interlog

Access speaker interviews, past conference presentations and more on our website


Sponsors:


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Sponsors:

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y:

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Yes! Id like to attend Interlog Winter 2011 VIP Package CD ROM $250 CD ROM Only $580

January 25-26, 2011The Hyatt Regency Tampa,Tampa, FL

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