inter american university of p.r. -ponce campus
TRANSCRIPT
Inter American University of P.R. - Ponce Campus
Inter American University of Puerto Rico Institution Overview
● Non-for-Profit 4 year institution founded in 1912 by Rev. John Will Harris as an elementary and secondary school.
● First bachelors degree class in 1927● First institution to receive accreditation from the Middle States Association
of College● The system is comprised of 9 campuses and 2 professional schools
○ Law School and Optometry School● We serve as a bridge between North America and Latin America● 40,000 undergraduate students plus graduate students including doctoral
degrees. ● Represents 21% of the entire state university's students population and
35% of the students registered in the state private universities.● Ponce Campus was founded in 1962 - (5,500 undergraduates students)● Academic offerings :Certificate Programs, Associate's Degrees,
Bachelor's Degree, Master's Degree and one Doctoral Degree
Student Success Program (How it Started?)
The institution identified the need for a retention focus program/office • Applied for a Title V Grant - granted at the end of 2011. • 2012 – we evaluated
o Banner Relationship Management ;o Jenzabar; Retention Software, o Starfish Retention Solutions
• Choose Starfish and started the implementation• In 2013 the CIAR started faculty training with the use of the new
retention • Went live in January 2014!
Student Success Program (How it Started?)
Starfish implementationa) Student populations included in roll out? First roll-out pedagogy departmentb) Faculty/staff audiences of focus? Even though we rolled out the system for
everybody we are focusing more to first time, full time bachelor's degree students
c) Implementation team: me, IT Director and the Chancellor as neededd) Which modules and features? Starfish EARLY ALERT ™, Starfish CONNECT ™
● Appointments● Notes● Progress Surveys● Request Help● Services● Success Plans● Flags, To Do's, Referrals and Kudos● Academic Plans (Next Fall Term)
e) What systems did you integrate? Blackboard and Banner
Student Success Program (How it Started?)
f. What were your goals? Increase the institution's retention rates and decrease graduation time. (data)
g. What was your rollout strategy? • Sent promotional materials to faculty• Spoke at faculty meetings• Weekly training sessions• Academic Deans and Chairs – encouraged participation• Rolled out to full campus after first term – using the easy “progress
survey”
Starfish Progress and Results
Adoption rates?b. System activity? So far we had between 68 and 82 faculty members using the system actively for the last 3 terms, 78% Full Time and Part Time faculty buy in. Total Items raised for the first term was 2,884, the second term we had 9,282 items and the third 13,078. This numbers includes Flags, Referrals, To Do's and Kudos. c. Outcomes data?
Before Starfish After StarfishFor our last cohort out of 704 students that started in term 201410: 532 (76%) continued studying in our institution.
Cohort201410
Base Retained in Ponce
campus
Retained in other of our Campuses
Persistence Rate on
Year
201410 704 517 15 532
100% 74% 2% 76%
Lessons learned
What went well? Challenges? • Keeping faculty members motivated using the system
• We give them awards!
What are you changing in year 2?• Get more part-time faculty participation• Automatic flags – targeting students with >69% avg.
grade
Future plans
• Start using Academic Plans. Using the new and revised program sequential so that our students can have a road map of the courses they need to take and what courses they have already taken.
• The Tutoring center started using Starfish for the first time this past term scheduling appointments with the use of CONNECT ™ - for the next term they are dumping the file system they use.
• Security office is going to use Starfish to gather students information more easily and faster in order to get a hold on students when they receive a report, also we are implementing the use of the student's id card picture to upload to Starfish
Rocking the Boat: Early Alert as a
Campus DisrupterDavid HaoAssociate Dean, Student SuccessHouston Baptist University
Session Goals: We Will…
Explain who we are as an institution and the needs that pushed us to expand Early Alert dramatically on our campus.
Briefly describe our process in selecting and implementing an Early Alert software.
Share our internal structure of personnel, resources, and committees built to support the Early Alert project.
Outline the improvements made, weaknesses exposed, and challenges on the horizon as we move into our first year of 100% program implementation.
End promptly to leave time for questions!
HBU: Who Are You?
Private, Christian, four-year liberal arts college in the heart of Houston
2,100+ undergraduates in 40+ majors
800+ graduate students in 16 programs
45% on-campus residents, 55% commuters
Nationally ranked: 6th most diverse university in USA
16 NCAA Division I athletic teams
Hinton Center, Houston Baptist University
Supervises ASC, Testing Services, 504/Accommodations, Title V staff, First-Year Success Coaches
First Generation Success Program (Gen1)
Title V grant administration
Early Alert committee chair
Doctor of Jurisprudence, Boston College; Member of the Texas Bar
MA in Higher Education Administration, Boston College
BBA Economics Major, Baylor University
Married, 2 sweet daughters
A Brief History of Early Alert at HBU Fall 2007-Spring 2014: SARS!
SARS ALRT: academic-related flags raised manually by faculty
Academic concerns only
Student receives auto email alert; flag is “closed” only if the student attends tutoring in the ASC
No other outreach or intervention
SARS GRID: tutor scheduling system
Used by the ASC only
Admin had to build/change all tutor schedules manually
Okay… it’s not THAT bad
A Brief History of Early Alert at HBU…
Spring 2014: Student Success Emphasis
University-wide refocusing on student success and retention
Goal: increase freshman fall-to-fall retention (usually around 63%) by 3-5% in one year
Decision to overhaul Early Alert process to provide more holistic support, focusing on first-year students
Invest in new alert software and expand its use to more areas of campus
Require faculty participation
ASC moved from Academics into Student Life
Software Search: Our Parameters
Integrates with other university systems (Banner, Blackboard)
Connects Early Alert to appointments (ASC and faculty)
Clean, intuitive interface for faculty, staff, and students
Holistic early alert flagging for academic and non-academic issues
One-stop shop for student attributes
Connects students to faculty/staff in their circle
A Brief History of Early Alert at HBU… Our Pick: Starfish Retention Solutions
Fully integrated appointment system (tutoring, office hours, advising)
Student attributes imported from Banner
Roles imported from Banner
Grades & assignments imported from Backboard
Complete ASC tutoring setup (available for all university services)
Attendance feature
Tracking types: notes, flags, kudos
Success Scores (leading & lagging indicators)
Mass faculty progress reports
100% customizable configuration
Renamed HBU Navigate for campus branding
Early Alert Infrastructure Early Alert Committee
Representatives from faculty, Financial Aid, Athletics, Student Life/Student Success, ITS, Residence Life
Drives all decision-making and policy for HBU Navigate
Intervention Committee
Representatives from faculty, Residence Life, Student Life, Student Success Coaches
Handles all student interactions; reports back to Early Alert
Administrators/Configuration leaders
Faculty Training Subcommittee
Key Campus Allies
Advising Committee
Project Day One Committee
Information Technology Services (ITS)
Disrupter: What Does That Mean? Highlights weaknesses in
policy and process
Replaces weak processes with newer, stronger ones
Disrupters: ImprovementsMade Allowed us to generate a list of students with
particular attributes/flags/success scores to watch
Created workflow for reaching out to students without holds who haven’t registered
Advising process overhaul (appointment signup, email, notes/outcomes)
Progress Reports generate faculty participation, tracking items
Athletic coaches can monitor student progress
Kudos!
Disrupters: Weaknesses Exposed
Attendance data storage
Blackboard’s attendance plugin not compatible with Banner or Starfish
Attendance policy
“mandatory” vs. MANDATORY
Financial Aid implications
No universal academic dishonesty policy
No faculty development/training beyond first-time faculty orientation
Disrupters: Challenges Ahead Missing advising resources
in HBU Navigate Live document storage
Detailed course mapping
Academic Dishonesty policies and flagging
Full faculty buy-in and satisfactory explanations of all configuration choices
Sisyphus: Our work is never done!
TARLETON STATE UNIVERSITY
Founded 1899
Distinguishing Characteristics
• 19 to 1 Student to Faculty Ratio
• 93 Programs of Study
• 115 Year Old Institution
• Over 11,000 Students Enrolled
• 61% Female Student Population
• 90% of Freshman Students Live on Campus
• 3,129 Total Employees
Tarleton Statistics
• 8.0% African American, 14.0% Hispanic, 72.9% White, 4.4% Other, and 0.7% International Students Compose Our Student Body
• Graduation Retention Rates: Full-time 4 Year 26.8%, Part-Time 4 Year 4%, Part-Time 6 Year 23.1%, Full-Time 10 Year 53.2%, Part-Time 10 Year 33.3%
• Graduation Rate for 2 Year Transfers is 62.2%
• Average Time To Bachelor’s Degree is 5.2 Years
• Average School Credit Hours to Degree: 141
• 77.7% of Bachelor’s Degrees Awarded to “At-Risk” Students
Starfish – A Lesson in Collaboration!
Before:
Qualtrics Survey Tool
• Emails to Deans to Contact Department Heads to forward to Faculty to have them go to URL to enter errant students identification numbers and them select concerns from a menu and then submit .
• 23 faculty members were faithful in using this early alert System – of over 700 faculty reporting about 500 students a semester
Starfish – A Lesson in Collaboration!
Before:
Comma Delimited Files
• Data downloaded, spread sheets made, emails of students retrieved, contact emails composed, emails sent and waiting begins for student responses
* 15% student response rate semester after semester
Starfish – A Lesson in Collaboration!
Before:
Faculty Feedback
• More email addresses to look up, more emails to compose and send regarding student responses or lack there of and then the process starts all over again in a 4 week time period prior to mid-terms only.
Starfish – A Lesson in Collaboration!
After:• Starfish was purchased in September of 2013.
• Implementation Team was notified in February of 2014 consisting of IT,
Financial Aid, Enrollment Management, and Student Success.
• Implementation Team met every other week to work out the kinks for
production.
• We went to production April 2014 for a soft Summer Roll out
• Faculty training for Fall 2014 FYS faculty
• Still working out the kinks in Spring 2015, but preparing for a full roll-out
for Fall 2015
Starfish – A Lesson in Collaboration!
Anticipated Outcomes • Faculty love:
• ease of use,
• ability to recognize their students from the picture
• the attendance function
• Cohort feature is popular with advisors that have large groups of students
athletics, honors program, suspension students, advised admission and
students in remediation, first generation students.
• Students love the kudos!
• Early Alert staff can process referrals and actually close the loop with
delighted faculty.
Starfish – A Lesson in Collaboration!
Unanticipated Outcomes
• Implementation team learned BANNER-ese
• IT used Starfish as a model for other software implementation (first time a project manager was used with a software implementation – IT has since hired a full-time project manager
• Departments on the Implementation Team came to know and appreciate each other’s work
Starfish – A Lesson in Collaboration!
Unanticipated Outcomes
• Financial Aid recognized the attendance function as a possible method for faculty to easily report “last day attended” for federal reporting
• Faculty think that using Starfish is FUN!• 20% of the students are responding to the early alert and kudos
emails.• Deans are requesting presentations of the program at their monthly
department head meetings.• Center for Instructional Innovation is hosting faculty training.
Starfish – A Lesson in Collaboration!
Hopes for the future:
• We have 3 administrators of the program who work to manage referrals and “closing the loop”.
• We hope to expand to use in the Academic Advising Center in the Spring of 2016.
• Reports from Starfish will be used for quick access to research data.
Starfish – A Lesson in Collaboration!
Brenda Faulkner, Ed.DTarleton State University
DirectorCenter for Academic Readiness and Success
Questions?