intent-based digital marketing · connect more appropriate signals to campaigns, and evaluate based...
TRANSCRIPT
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INTENT-BASED DIGITAL MARKETING October 20, 2015
grow your audience. grow your revenue.
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THE CHALLENGE FOR BRANDS IS TO BE VISIBLE IN THE MOMENTS WHENEVER THEIR TARGET CONSUMERS CHOOSE TO SEARCH DURING THEIR DIGITAL JOURNEY
4 LIFE IS LIVED IN MONENTS
5 VAINASH KAUSHIK: SEE-THINK-DO INTENT-BASED FRAMEWORK
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Framework to increase brand awareness online and capture past, current and MORE new customers SEE-THINK-DO INTENT FRAMEWORK
DO
THINK
BEN IS A BUSINESS EXECUTIVE THAT LOVES
TO GOLF
He searches “best golf courses”
SEE BEN WANTS A GOLF VACATION
He searches “golf resorts in Canada”
Affluent audience who is interesting in
travelling
Largest
Addressable
Audience
Actively
Interested
BEN FINDS
FOUR SEASONS
WHISTLER
Decision-
Focused
Most Enterprise Brands utilize digital channels to target lower funnel activity only
50% of all
Internet
Searches
30% of
all Searches
20% of all
searches
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Whether Mobile or Desktop: SEE, THINK, DO STRATEGICALLY LEVERAGE MARKETING
Book room
KEYWORDS
MESSAGE
CONTENT
KPI
Best golf resorts Whistler Golf Resorts
Top Whistler Golf Resorts 18-hole Jack Nicklaus Golf Course.
Premium Golf Packages. Online Gallery. FourSeasons.com/Whistler
Book Four Seasons Whistler
Four Seasons Whistler Four Seasons Whistler Resort Offers
Luxury Golf & Spa Packages. Book Now FourSeasons.com/Whistler
Build list for remarketing
Engagement
THINK DO SEE
Worlds Best Golf Resorts Explore some of the worlds best golf
experiences with Four Seasons. FourSeasons.com/Golf
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Ensure each medium and funnel stage has appropriate assets and KPI’s GOVERNANCE ACROSS MOBILE AND DESKTOP MEDIA
PPC
KPI CONTENT MESSAGE
SEO
SOCIAL
VIDEO
SEE THINK DO
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Build a larger audience, and move them through the buyer journey INTENT-BASED DIGITAL MARKETING FRAMEWORK
CREATING PERSONAS OR SEGMENTING LIFE EVENTS
MEET BEN Ben is a business executive that loves to golf How do we target Ben earlier in the funnel?
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CROSS CHANNEL BEHAVIOR MAKES INTENT MARKETING CRITICAL
11 USER JOURNEY LANDSCAPE CROSSING DEVICE, MEDIUM AND PHYSICAL/DIGITAL
ONE-THIRD OF ALL SEARCHES ARE MOBILE
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All Brands see similar trends, big growth in visits but mobile still only contributes small % bookings
69% 62%
86% 85%
20% 27%
4% 6% 11% 11% 10% 9%
2014 2015 2014 2015
% TOTAL VISITS % TOTAL BOOKINGS
Tablet
Mobile
Desktop
HOW DOES YOUR MOBILE VS DESKTOP VISITS AND BOOKINGS COMPARE?
ACRONYM HOTEL PORTFOLIO AVERAGE BRAND LEVEL STATS
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Consistently large dip for all Brands on both booking and avail check vs the mobile visits CONVERSION RATE TRENDS BETWEEN DESKTOP / MOBILE
3.3
8%
1.0
%
0.7
0%
0.2
%
AVERAGE OF AVAIL CHECK CONVERSION
AVERAGE OF CONVERSION RATE
Desktop Mobile
AVERAGE CONVERSION TRENDS FOR ACRONYM HOTEL PORTFOLIO
BRAND LEVEL STATS
14 PAID MEDIA STRATEGY Focus on intent-based advertising platforms
$ SOCIAL ADVERTISING
AUDIENCE TARGETING
VIDEO ADVERTISING
NATIVE ADVERTISING
PROGRAMMATIC
MOBILE DISPLAY
MOBILE SEARCH
META SEARCH
PAID SEARCH
REMARKETING
SEARCH RETARGETING
SEE
Brand Awareness
Consideration
Decision
THINK
DO
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Connect more appropriate signals to campaigns, and evaluate based on category CONNECTING THE DOTS REQUIRES SEE / THINK / DO METHODOLOGY
SEE THINK DO
KPI Value KPI Value KPI Value
Over 3 Page Views
2 Promo View 1 Check Avail 1
2 min + on site 3 Call 2 Booking 3
MEDIA METRICS CONVERSIONS
Campaign Clicks Cost SEE THINK DO
Hotel 1 Desktop PPC
15,000 $12,750 3,300 1,050 600
Hotel 2 Mobile Display
7,000 $10,000 12,000 2,400 200
CONVERSION MODEL EXAMPLE MEASUREMENT
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Google encouraging customers to leverage new metrics around cross device and location based user tracking VENDORS INTRODUCING MORE CALCULATED CONVERSIONS
• Huge focus for digital vendors and technology to leverage mobile location based targeting insights
• Big focus for Google to get clients to leverage new metrics around cross device and location based user tracking
• This data can be used to identify direction trends and more tangible value to Mobile traffic
MULTI-SCREEN CONVERSION CORRELATION
REAL WORLD LOCATION BASED VISIT
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Few core thoughts WHAT TO REMEMBER
• While Mobile trends can be challenging, it is critical to not ignore the channel and lose out on its point in user journey EMBRACE MOBILE
• Tying your hotel marketing campaigns assets and KPI’s around user journey will better enable you to track true success of campaigns FOCUS ON INTENT
• Use a mix of additional KPI’s already available to you through analytics or new ones through attribution tools to track success
UTILIZE NEW METRICS
THANK YOU