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1 INTENT-BASED DIGITAL MARKETING October 20, 2015

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Page 1: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

1

INTENT-BASED DIGITAL MARKETING October 20, 2015

Page 2: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

grow your audience. grow your revenue.

Page 3: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

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THE CHALLENGE FOR BRANDS IS TO BE VISIBLE IN THE MOMENTS WHENEVER THEIR TARGET CONSUMERS CHOOSE TO SEARCH DURING THEIR DIGITAL JOURNEY

Page 4: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

4 LIFE IS LIVED IN MONENTS

Page 5: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

5 VAINASH KAUSHIK: SEE-THINK-DO INTENT-BASED FRAMEWORK

Page 6: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

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Framework to increase brand awareness online and capture past, current and MORE new customers SEE-THINK-DO INTENT FRAMEWORK

DO

THINK

BEN IS A BUSINESS EXECUTIVE THAT LOVES

TO GOLF

He searches “best golf courses”

SEE BEN WANTS A GOLF VACATION

He searches “golf resorts in Canada”

Affluent audience who is interesting in

travelling

Largest

Addressable

Audience

Actively

Interested

BEN FINDS

FOUR SEASONS

WHISTLER

Decision-

Focused

Most Enterprise Brands utilize digital channels to target lower funnel activity only

50% of all

Internet

Searches

30% of

all Searches

20% of all

searches

Page 7: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

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Whether Mobile or Desktop: SEE, THINK, DO STRATEGICALLY LEVERAGE MARKETING

Book room

KEYWORDS

MESSAGE

CONTENT

KPI

Best golf resorts Whistler Golf Resorts

Top Whistler Golf Resorts 18-hole Jack Nicklaus Golf Course.

Premium Golf Packages. Online Gallery. FourSeasons.com/Whistler

Book Four Seasons Whistler

Four Seasons Whistler Four Seasons Whistler Resort Offers

Luxury Golf & Spa Packages. Book Now FourSeasons.com/Whistler

Build list for remarketing

Engagement

THINK DO SEE

Worlds Best Golf Resorts Explore some of the worlds best golf

experiences with Four Seasons. FourSeasons.com/Golf

Page 8: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

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Ensure each medium and funnel stage has appropriate assets and KPI’s GOVERNANCE ACROSS MOBILE AND DESKTOP MEDIA

PPC

KPI CONTENT MESSAGE

SEO

SOCIAL

VIDEO

SEE THINK DO

Page 9: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

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Build a larger audience, and move them through the buyer journey INTENT-BASED DIGITAL MARKETING FRAMEWORK

CREATING PERSONAS OR SEGMENTING LIFE EVENTS

MEET BEN Ben is a business executive that loves to golf How do we target Ben earlier in the funnel?

Page 10: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

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CROSS CHANNEL BEHAVIOR MAKES INTENT MARKETING CRITICAL

Page 11: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

11 USER JOURNEY LANDSCAPE CROSSING DEVICE, MEDIUM AND PHYSICAL/DIGITAL

ONE-THIRD OF ALL SEARCHES ARE MOBILE

Page 12: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

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All Brands see similar trends, big growth in visits but mobile still only contributes small % bookings

69% 62%

86% 85%

20% 27%

4% 6% 11% 11% 10% 9%

2014 2015 2014 2015

% TOTAL VISITS % TOTAL BOOKINGS

Tablet

Mobile

Desktop

HOW DOES YOUR MOBILE VS DESKTOP VISITS AND BOOKINGS COMPARE?

ACRONYM HOTEL PORTFOLIO AVERAGE BRAND LEVEL STATS

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Consistently large dip for all Brands on both booking and avail check vs the mobile visits CONVERSION RATE TRENDS BETWEEN DESKTOP / MOBILE

3.3

8%

1.0

%

0.7

0%

0.2

%

AVERAGE OF AVAIL CHECK CONVERSION

AVERAGE OF CONVERSION RATE

Desktop Mobile

AVERAGE CONVERSION TRENDS FOR ACRONYM HOTEL PORTFOLIO

BRAND LEVEL STATS

Page 14: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

14 PAID MEDIA STRATEGY Focus on intent-based advertising platforms

$ SOCIAL ADVERTISING

AUDIENCE TARGETING

VIDEO ADVERTISING

NATIVE ADVERTISING

PROGRAMMATIC

MOBILE DISPLAY

MOBILE SEARCH

META SEARCH

PAID SEARCH

REMARKETING

SEARCH RETARGETING

SEE

Brand Awareness

Consideration

Decision

THINK

DO

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Connect more appropriate signals to campaigns, and evaluate based on category CONNECTING THE DOTS REQUIRES SEE / THINK / DO METHODOLOGY

SEE THINK DO

KPI Value KPI Value KPI Value

Over 3 Page Views

2 Promo View 1 Check Avail 1

2 min + on site 3 Call 2 Booking 3

MEDIA METRICS CONVERSIONS

Campaign Clicks Cost SEE THINK DO

Hotel 1 Desktop PPC

15,000 $12,750 3,300 1,050 600

Hotel 2 Mobile Display

7,000 $10,000 12,000 2,400 200

CONVERSION MODEL EXAMPLE MEASUREMENT

Page 16: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

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Google encouraging customers to leverage new metrics around cross device and location based user tracking VENDORS INTRODUCING MORE CALCULATED CONVERSIONS

• Huge focus for digital vendors and technology to leverage mobile location based targeting insights

• Big focus for Google to get clients to leverage new metrics around cross device and location based user tracking

• This data can be used to identify direction trends and more tangible value to Mobile traffic

MULTI-SCREEN CONVERSION CORRELATION

REAL WORLD LOCATION BASED VISIT

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Few core thoughts WHAT TO REMEMBER

• While Mobile trends can be challenging, it is critical to not ignore the channel and lose out on its point in user journey EMBRACE MOBILE

• Tying your hotel marketing campaigns assets and KPI’s around user journey will better enable you to track true success of campaigns FOCUS ON INTENT

• Use a mix of additional KPI’s already available to you through analytics or new ones through attribution tools to track success

UTILIZE NEW METRICS

Page 18: INTENT-BASED DIGITAL MARKETING · Connect more appropriate signals to campaigns, and evaluate based on category ... 7,000 $10,000 12,000 2,400 200 ... • Big focus for Google to

THANK YOU