intelligence gathering during crisis management incidents
DESCRIPTION
Some thoughts on how do we gather intelligence during a crisis managment incident and looks at some possible solutions for how to carry this out. This presentation was given at the Business Continuity Institutes World Conference 2012.TRANSCRIPT
Intelligence gathering during incidents
BCI World Conference 27 October 2012
Talk
• The issues • Answers?
A thought
“The trend for resilience is being driven by an number of converging issues: 1. speed of technology advancement; 2. the increase cost of downtime; 3. evolution of instant (social) media. These three things mean that organizations can face potentially corporate reputation damaging incidents, without having time to respond or mitigate”. ICM press release.
Rapid change
• Morning addition • Evening news • 24 Hour news • Social media
– Twitter – Camera phones
Sandy tweets
Breath of information
Info
Websites
Blog
Papers
TV
Radio
Social media
Types of media
“I want my life back” Tony Haywood
Speed
Context
Context Ongoing management
Time
OODA Loop
Landscape
• Speed 24/7 • Huge amount of data • Different forms of information • Monitor • Assess • Trends • Past & present • Present intelligence
Proposed answers
Team roles
Collator Social Media
TV & Radio
Researcher / Investigator
Operational Teams
Interested Parties
Sage
Collation methods
Video
Get out there
Radio
Telephone
Liaison person
Cuttings
Social Media Monitoring
Sentiment
Training
• Training • Exercises • Disasters and
events
Conclusion
• Don’t be blind • OODA loop • Team • Method • Training
