© Copyright Intelliflo Ltd.

Delivering operational effectiveness

Mike Clifford

June 2015

Delivering the power of web-based technology

What are challenges

Key themes:

•Justifying ongoing fees through the delivery of a cost effective service proposition

•Client segmentation with appropriately aligned service models

•Growing distribution without the need to scale the support model, adviser to support staff ratios

•New business on-boarding and revenue recognition

•The size of the investment needed in the technology adoption to drive the benefits

•Limited adoption of a client portal across

•Minimising regulatory risk cost effectively

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Evidencing operational effectiveness

We have developed, with the help of our clients, is an effective ROI financial model

The ROI model focuses on quantifying the financial benefits of embedding Intelligent Office into their operating model. We quantify the ROI impacts on:

•The breakpoints in the e2e advice model and cost impacts of inefficiency

•Growing distribution

•Operational cost related to service propositions (Postage, printing etc)

•Cost of managing regulatory risk

Intelliflo use this model to help create a set of baselines which the both parties can to validate ROI

3

Key findingsAdviser to admin ratios increase due to the manual workarounds

Typically firms are operating a 1:2 ratio, best practice is 1:1, some firms are more effective. Key drivers of the ratios are:•Client review packs construction

•Cash flow modelling

•Suitability construction

The new business end 2 end lifecycle can take between 4 to 17 weeks to complete. -Impacting quarterly income figures

-Remuneration for all

-Meeting 2015 business plan

4

Key steps in the advice process can be automated

5

Fact Find / ATR /

Cash Flow

Post Meeting Letter

Portfolio Construction

New Client Pack / Review

Pack

Build Suitability

Research / Illustrations

Present Suitability

Submit New Business

Client Portal fact finding

Letter templates

triggered by workflow

Financial PlanningTemplates

triggered by workflow

Document Designer Report WealthLink

eTrading

Where can technology assist

6

Cash Flow Research Portfolio ConstructionFact Find / ATR Suitability

One size does not fit all• Every firm has a differentiated advice model

• Integrations to “best of breed” solutions from across the industry

• Our integrations are designed to deliver genuine business benefit

• We work closely with our partners to ensure capability is delivered to drive measurable ROI

7

Summary

- We continue to build capability that has the potential to assist our clients in delivering measurable operational improvements

- We have introduced an ROI Consultancy service which allows our clients to measure the benefits and track these

- We are focused on reducing the cost to serve and will continue to develop the Intelligent Office platform with this as our goal

- We continue to invest in a “best of breed” operating model which sees Intelligent Office at the heart, providing process orchestration and aggregation vital to an efficient operating model

8

© 2015 eValue Ltd All rights reserved

EfficiencyDemonstrating uncertainty

Portfolio optimisation

Samantha Seaton, CEOAndrew Storey, Technical Sales Director

10

eValue Case StudySupporting the advice process

11

eValue Case StudyMeet James

12

eValue Case Study: First MeetingAnalyse current situation

13

eValue Case Study: First MeetingLevel of uncertainty

If marketsgo well

If markets go as expected

If marketsdon’t go well

14

eValue Case Study: Research / Illustrations Paraplanner creates scenarios

15

eValue Case Study: Build Portfolio And SuitabilityParaplanner optimises the portfolio

16

eValue Case Study: PRESENT SUITABILITYIntegrated eValue toolset

In this case study James and his advisor has recommended option 2 for implementation:

Current

If marketsgo well

If markets go as expected

If marketsdon’t go well

After

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eValue Case StudySummary

Demonstrating uncertainty

Portfolio optimisation

Efficiency