integrity service excellence federal resume class airman and family readiness flight (937)...

Integrity Service Excellence

FEDERAL RESUME CLASS

Airman and Family Readiness Flight(937) 257-3592

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COURSE OVERVIEW

• New changes to the Federal process

• Civilian Hiring Process

• Difference between Public and Candidates with Status

• How to Navigate through USA Jobs

• Writing a Federal Resume

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NEW CHANGES TO THE FEDERAL PROCESS

2010 Presidential Hiring Reform mandated a government-wide standardized civilian hiring process

1. Eliminating Essay-Style Questions: KSAs, or Narrative

Knowledge, Skills, and Abilities Essay Questions, may deter highly

talented individuals with limited time from seeking a position in the

federal government.(Found some federal agencies still have KSAs)

2. Created an Occupational Questionnaire to replaced the

Knowledge, Skills, and Abilities Essay Questions (KSA’s)

3. Reduced the total number of pages on a Job Announcements:

From 15 pages to 5 pages

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4. Created a 4 Step Notification of Application process:

Step 1: Application received

Step 2: Applicant Qualified or Not Qualified

Step 3: Applicant forwarded or Not forwarded to Hiring Manager

Step 4: Applicant Hired or Not Hired for position

5. Flexibility for Managers: No longer will hiring managers be

limited to make a selection among only the top highest scoring

applicants. Instead, agencies will be provided with a larger

number of qualified applicants by using the "category rating"

approach (as authorized by section 3319 of title 5, United States

Code), rather than the Rule of 3 approach. Veterans continue to

be eligible for preference and are encouraged to apply

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6. Reducing Time-to-Hire: In addition to increasing the quality of

agency hiring, agencies are steadily decreasing the time from

when an agency posts a job opportunity announcement to the

time of hire.

7. Went from a Dual to a Single Staffing Tool process

AFMC Command Bases effective : 1 April 2012

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CIVILIAN HIRING PROCESS

• Request for Personnel Action (RPA) submitted

• Routed through local channels & then to AFPC/LCC

• Announcement is posted

• Applicants apply via USAJobs

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** Adjudication Process**On-Line Occupational Questionnaire: Electronically Scored - Qualified/Not Qualified

Staffer - Check your application for Completeness, verifies all required documents listed in the Job announcement are in your package

Staffer – Questionnaire’s are subject to Evaluation and Verification against your Resume

Staffer - Sorts Resumes into categories based on Management and/or Supervision Level, Knowledge/Skills, and Work Experience: Best Qualified Highly Qualified Qualified

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• Referral certificate is issued to Hiring Manager

• Hiring Manager:

1. Sets up interviews (optional)

or

2. Makes selection from certificate

• Job offer is extended to selected candidate, all not selects are notified through USAJobs

• Action is processed & final staffing completed

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PUBLIC VS STATUS APPLICANTS

Internal Applicants

• Current permanent DoD civil service employees• Promotions, reassignments,

change-to-lower grades/bands

• DoD Transfers

Status External Applicants

• Applicants with civil service status• Current/former federal

employees-Transfers/Reinstatements

• Veterans• Veterans’ Employment

Opportunity Act (VEOA)

• Veterans’ Recruitment Appointment (VRA)

• Disabled Veterans - 30% or more

• Military Spouses

Public Applicants

• Competitive Examining – OPM / DEO / SEU (open to the public)

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PUBLIC VS STATUS APPLICANTS

Combined with External Applicants

Status Internal/External Applicants

• Current permanent DoD civil service employees• Promotions, reassignments,

change-to-lower grades/bands• DoD Transfers

• Applicants with civil service status• Current/former federal

employees-Transfers/Reinstatements

• Veterans• Veterans’ Employment

Opportunity Act (VEOA)• Veterans’ Recruitment

Appointment (VRA)• Disabled Veterans - 30% or

more• Military Spouses

Public Applicants

• Competitive Examining – OPM / DEO / SEU (open to the public)

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USAJOBS ACCOUNT & WRITING A FEDERAL RESUME

• How to create a user account

• How to Build a Resume in USAJobs using the Resume Builder

• How to Build a Resume in Word and upload it into USAJobs

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USAJOBS ACCOUNT & WRITING A FEDERAL RESUME

• How to create a user account

• Services on My Account thru USAJobs

• How to create a target Federal Resume

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USAJOBS MY ACCOUNT AREA

Once you’ve filled out the basic profile information and created an account, you can Build a New Resume or Upload a New Resume by selecting one of the option in the Resumes area.

In your USAJOBS account you can: Build or upload a new Resume Upload and save Documents

required to support your application

Check your Application Status Create Job Search Agents Review and Saved Jobs

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MASTER RESUME

Anita M. Ployment4567 Brighton PlacePittsburgh, Pa 15312Mobile: 412-222-3333

Email: [email protected]

Professional Objective Management and Program Assistance,

Personal Information Country of Citizenship: United States of America. Veteran Status: 10 Point Veteran (see attached documentation). Reinstatement Status: Not Eligible. Civil Service Status: No prior civil service appointment

Summary of Qualifications: * Over 15 years of professional experience in Program Management * Personable and persuasive in communicating creatively with thousands of customers from all cultures and economic levels. * Proven skill in persevering to solve customer’s problems. * Self-motivated and confident in making independent decisions. * Possess Secret (SCI) security Clearance

mailto:[email protected]

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SAMPLE RESUME






First, list your Objective with either your current job title or a

job you will be pursuing .


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MASTER RESUME


Email: [email protected]# XXX-XX-XXXX



Summary of Qualifications: * Senior Program Manager with 20 years background creating and managing

innovative, cost-effective, large scale and long term programs* Ability to balance short-term priorities against long-term organizational mission

and goals* Decision making in a high-stress environment* Excellent communication, leadership, and negotiation skills* Proficient in Microsoft 2010, Excel, Access, Word, PowerPoint, Outlook, Publisher* Possess Secret (SCI) security Clearance

Summarize your knowledge, Skills, and Expertise. Focus on the

Specific Skills, Qualifications, and Achievements of your Career .


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MASTER RESUME

Anita M. Ployment4567 Brighton Place

Pittsburgh, Pa 15312Mobile: 412-222-3333




Summary of Qualifications: * Senior Program Manager with 20 years background creating and managing innovative, cost-effective, large

scale and long term programs* Ability to balance short-term priorities against long-term organizational mission and goals* Decision making in a high-stress environment* Excellent communication, leadership, and negotiation skills* Proficient in Microsoft 2007, Excel, Access, Word, PowerPoint, Outlook, Publisher* Possess Secret (SCI) security Clearance

CERTIFICATION/LICENSE: • Comp TIA A+ Operating System Technologies• Independent Chemical Dependency Counselor • MCSE- Windows 2003

List all Certifications and License’s that are

relevant to your work experiences.


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MASTER RESUME

WORK EXPERIENCE:

Federal Bureau of Investigation, Weapons 9/2005- Present Of Mass Destruction Directorate Washington, DC US Grade Level: GS-07 Hours per week: 40 (Contact Supervisor: No, Supervisor’s name: Joe Zimmerman, Phone: (202-444-5555) TECHNICAL MANAGEMENT AND PROGRAM SUPPORT to an analytical workforce. As the sole Management Assistance to 10 analysts, I support higher-lever analysts in research and analysis of weapons of mass destruction. Conduct special research projects as assigned or as a team member. Support analysts with administrative tasks and assist in conducting studies concerning research on weapons of mass destruction.

List your work experience dates as:

Month & Year to Month & Year.

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MASTER RESUMEWORK EXPERIENCE:

Federal Bureau of Investigation, Weapons 9/2005- PresentOf Mass Destruction Directorate

Washington, DC US Grade Level: GS-07

Salary: 52,794 USD per year Hours per week: 40

(Contact Supervisor: No, Supervisor’s name: Joe Zimmerman, Phone: (202-444-5555)

TECHNICAL MANAGEMENT AND PROGRAM SUPPORT to an analytical workforce. As the sole Management Assistance to 10 analysts, I support higher-lever analysts in research and analysis of weapons of mass destruction. Conduct special research projects as assigned or as a team member. Support analysts with administrative tasks and assist in conducting studies concerning research on weapons of mass destruction.

Next, list all the MAJOR DUTIES performed under your job title

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MASTER RESUME

WORK EXPERIENCE:




(Contact Supervisor: No, Supervisor’s name: Joe Zimmerman, Phone: (202-444-5555) TECHNICAL MANAGEMENT AND PROGRAM SUPPORT to an analytical workforce. As the sole Management Assistance to 10 analysts, I support higher-lever analysts in research and analysis of weapons of mass destruction. Conduct special research projects as assigned or as a team member. Support analysts with administrative tasks and assist in conducting studies concerning research on weapons of mass destruction.

Now , write a NARRATIVE

under each MAJOR duty, Explaining how

you perform that task.

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CREATING AN EFFECTIVE RESUME

• Experience area - Bullets versus Paragraphs

• Over 5 years managing the Air Force Aid Society Program for base personnel.

• MANAGE AIR FORCE AID PROGRAM: Over 5 years managing the Air Force Aid Society program to include; conducting assessment to determine overall financial emergency IAW AFAS Operational Guide. Advise on the different types of loans and grants available. Prepare financial budgets for standard loans. Update customers personal and financial data into EAGLE. Prepare checks for disbursement.

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BLOCK STYLE RESUME

Management Analyst, GS-0341-11

Management Analyst for the Family Readiness Programs that include Navy Family Ombudsman Program and Deployment Readiness Program. Responsible for Program development and strategic initiatives that have led to improvements and delivery of all Family Readiness Programs at 62 delivery sites worldwide. Conducted and researched issues that required modifications to regulations and policy development. Assisted in the development, implementation, maintenance, and evaluation of the Navy Family Ombudsman Program and Deployment Readiness Program. Analyzed issues: identified best course of action; determined potential impact on retention, readiness, and subordinate organizations; and provided recommendations for corrective actions. Family Readiness: Developed numerous program initiatives that directly impacted retention, readiness, and career progression. Served as Subject Matter Expert for the revision of the Ombudsman Program Manual and Instructor’s guide. Surveys: Created three surveys to be completed by Ombudsmen, Fleet and Family support Center Ombudsmen Coordinators, and Command Leadership. Collected and reviewed data, analyzed data, and exported it into Excel spreadsheets and PowerPoint for use at the annual Ombudsman Quality Management Board meeting for discussion on how to improve the Navy Family Ombudsman Program. Data base Management: Administrator of Ombudsman Registry (CNO Initiative). Oversee database implementation, evaluation, and quality control. Conduct formal and informal surveys of field sites. Consolidated and analyze statistical data and trends utilizing data to develop reports for Navy Leadership, DOD, and Congress regarding the status of the Ombudsman Program. Additional responsibilities include developing contract mod, approving and administrating user access levels, and ensuring command data is accurate. Accomplishments: During supervisor’s two-month absence, functioned a Program Manager. Responsible for reviewing and making recommendations/corrections to revised OPNAVIST, Ombudsman Program Manual, Ombudsman Instructor’s Guide, and Ombudsman video.

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BLOCK STYLE RESUME- REVISED

Management Analyst, GS-0341-11

During the Program Manager of Commander Navy Installations Command’s two month absence, I served as Acting Program Manager, continuing to implement significant change, efficiency, and service initiatives for a growing customer base (military families in transition), with a dramatically decreased budget for the Family Employment Readiness Managers located at 62 military bases worldwide.

PROGRAM MANAGEMENT: Management Analyst for the Navy Headquarters Family Readiness Programs, including Navy Family Ombudsman Program and Deployment Readiness Program.

PLAN AND DEVELOP STRATEGIC INIATIVES that have led to improvements and delivery of Family Readiness Programs at 62 delivery sites worldwide. I continued the management of improved programs and initiatives for the Family Employment Readiness Program Managers and military families worldwide. Evaluate effectiveness of programs and efficiency of management. Plan and conduct in-depth studies, analyze data, and develop policy recommendations.

CUSTOMER COMMUNICATIONS: Extensive communications, problem-solving, and program implementation with program personnel located at U.S. Navy Fleet and Family Support Centers worldwide. Prepare and present briefings and presentations on analytical findings and recommendations; represent agency at meetings and conferences.

FAMILY READINESS STAFF TRAINING: Developed, oversaw, coordinated, and presented numerous program initiatives that directly impacted retentions, readiness, and career progression. Maintain contact within DOD and professional community to utilize latest ideas, methodologies, and issues.

DATA MANAGEMENT AND ANALYSIS: Administrator of Ombudsman Registry. Serve as advisor on development of the database. Oversee database implementation, evaluation, and quality control. Conduct formal and informal surveys of field sites. Consolidate and analyze statistical data and trends, utilizing data to develop reports for Navy Leadership, SOS, and Congress regarding the status of Ombudsman Program. Additional responsibilities includes developing contract mod, arriving and administering user access levels and ensuring command data is accurate.

ACCOMPLISHMENTS AND SPECIAL PROJECTS:• Policy improvements and medications: Researched issues that required medications to regulations and policy development.

Analyzed issues; identified best course of action; determined potential impact on retention, readiness, and subordinate organizations; and provided recommendations for corrective actions.

• Ombudsman Program Manual. Served as Subject Matter Expert for the revision of the Ombudsman Program Manual and

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CREATING AN EFFECTIVE RESUME

KEY ACCOMPLISHMENTS: Updated the WMD database with more than 2 months of data collected

by the analysts, resulted in immediate notification of critical data. Received Achievement medal from my supervisor for attention to detail. Developed a spreadsheet to maintain project status of the analysts’ research. This resulted in less repetition in research and immediate information on available date. Received Master Degree in Business Administration. Received Superior Performance Award during this period.

List several

KEY ACCOMPLISHMENTS

as a result of your work performance.

It tells a Hiring Manager, Specific Achievements and Successful

results of your past performances.

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EDUCATIONAL AREA

EDUCATION

• Master of Business Administration, Magna Cum Laude 06/2011

Wright State University Fairborn, Oh

GPA: 3.8

• Bachelor’s Degree Business Management, Summa Cum Laude 05/2009

University of Pittsburgh Pittsburgh, Pa

GPA: 3.7

• Associate Degree in Management, Dean’s List 07/2007

Park College Parkville, Mo

GPA: 3.5

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EDUCATIONAL AREA

EDUCATION ( CONT.)

• Associates Degree in Management 09/2011-Present

Sinclair Community College Dayton, Oh

Completed 38 Seminar hours toward degree program

GPA: 3.2

• Associate Degree: Human Resource Management Anticipated date: Jun 2014

Community College of the Air Force Montgomery, Al

GPA: 3.6

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TRAINING AREA

TRAINING * 2011 -Conflict Resolution and Effective Management course (6 weeks) * 2010 -Job Offers and Orientation course (5 weeks) * 2007 -Stress Management course (4 weeks) * 2005 –Leadership/Management course (4 weeks) * 2001 - Records Management (4 hours)

ADDITIONAL INFORMATION * Volunteer work; coaching boys baseball, softball, basketball and football * Hobbies; horseback riding, ski-diving, golf, and swimming

• Add the number of Weeks of training

after each course

completed.

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JOB ANNOUNCEMENT

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JOB ANNOUNCEMENT

Be sure to “Tailor” your Resume for each Job Announcement

Make adjustments to these Areas of the Resume:

1. Professional Objective Statement- Change to the job announcement information ( Job Title / GS series / Announcement number)

2. Summary of Qualifications – Include the Minimum/Specialty requirements

3. Certifications/ License – Keep only relevant information

4. Major Duties and Responsibilities – Add or Subtract major duties to match up with announcement Major duties (look for key words and phrases)

5. Education – Add relevant core courses if needed

6. Training – Delete non-relevant courses

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RESUME

Anita M. Ploymen4567 Brighton PlacePittsburgh, Pa 15312Mobile: 412-222-3333


Professional Objective: Support Staff Program Manager, GS-0301-11, Job Announcement # 9x11D- 423297-18469-3



When you apply for a Federal Job, Change the Objective to the Job Announcement information


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RESUME




Professional Objective Support Staff Program Manager, GS-0301-11, Job Announcement #9X1D-423297- 18469-3


Summary of Qualifications:

* Senior Program Manager with 20 years background creating and managing innovative, cost-effective, large scale and long term programs

* Ability to balance short-term priorities against long-term organizational mission and goals

* Decision making in a high-stress environment* Excellent communication, leadership, and negotiation skills* Proficient in Microsoft 2010, Excel, Access, Word, PowerPoint, Outlook, Publisher* Possess Secret (SCI) security Clearance

Review the Job Announcement for the

Specialty/Minimum requirements for the

Job. List all the requirements you meet

in this area.


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RESUME






Summary of Qualifications: * Senior Program Manager with 20 years background creating and managing innovative, cost-effective, large

scale and long term programs* Ability to balance short-term priorities against long-term organizational mission and goals* Decision making in a high-stress environment* Excellent communication, leadership, and negotiation skills* Proficient in Microsoft 2007, Excel, Access, Word, PowerPoint, Outlook, Publisher* Possess Secret (SCI) security Clearance

CERTIFICATION/LICENSE: • Comp TIA A+ Operating System Technologies• Independent Chemical Dependency Counselor • MCSE- Windows 2003

List all Certifications and License’s that are

relevant to your work experiences.


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RESUMEWORK EXPERIENCE:




(Contact Supervisor: No, Supervisor’s name: Joe Zimmerman, Phone: (202-444-5555)

TECHNICAL MANAGEMENT AND PROGRAM SUPPORT to an analytical workforce. As the sole Management Assistance to 10 analysts, I support higher-lever analysts in research and analysis of weapons of mass destruction. Conduct special research projects as assigned or as a team member. Support analysts with administrative tasks and assist in conducting studies concerning research on weapons of mass destruction.

Next, review the MAJOR DUTIES in the Job Announcement, compare how closely

your duties match up with the duties described in the Job Announcement. Then

make adjustments to capture any additional duties and add a narrative.

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EDUCATIONAL AREA

• Bachelor’s Degree Business Management, Summa Cum Laude 05/2009

University of Pittsburgh Pittsburgh, Pa

Relevant Core Courses: Behavioral Science in Business and Industry

(3 semesters); Principles of Marketing (3 semesters); Business Statistics

(4 semesters)

GPA: 3.7

Review and add Relevant Core

Courses based on Educational

information from the Job

Announcement.

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TRAINING AREA

TRAINING * 2011 -Conflict Resolution and Effective Management course (6 weeks) * 2010 -Job Offers and Orientation course (5 weeks) * 2007 -Stress Management course (4 weeks) * 2005 –Leadership/Management course (4 weeks) * 2001 - Records Management (1 week)

ADDITIONAL INFORMATION

* Volunteer work; coaching boys baseball, softball, basketball and football * Hobbies; horseback riding, ski-driving, golf, and swimming

Review and keep relevant

courses, delete all non- relevant

courses

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HELPFUL LINKS

• Tutorials: http://www.usajobs.gov/infocenter – Job search, vacancy announcements, user

account, resumes, saving documents, saving searches

• Resume and application tips: http://www.usajobs.gov/EI/resumeandapplicationtips.asp#icc

• USAJobs frequently asked questions:http://www.custhelp.usajobs.gov/app

• Internal Applicants: http://www.afciviliancareers.com/careers/internal/

http://www.usajobs.gov/infocenter

http://www.usajobs.gov/EI/resumeandapplicationtips.asp

http://www.usajobs.gov/EI/resumeandapplicationtips.asp

http://www.custhelp.usajobs.gov/app

http://www.afciviliancareers.com/careers/internal/

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QUESTIONS?