Integrity | Insight | Innovation

EDGE

Internal Audit, Risk, Business & Technology Consulting

With ready access to multiple markets and enhancement in technology solutions, businesses are increasingly opting for distributed operations across a large geographic scale to reach their end customers.

These large scale distributed operations often result into recurring

problems that include:

Impediments for businesses

Lack of actionable insight to bring sustainable improvement

Largely manual process thus

increasing cost and quality issues

Lack of skilled on-field resources

Lack of a single agency that

provides Pan India coverage

Revenue Leakages

Spurious Spares

Fraudulent Transactions

Stock Pilferage

Regulatory Non-Compliance

Poor Customer Experience

Contract

Non-Compliance

Organizations are seeking a solution that ensures integrity of process at the last mile of the value chain while providing superior service at the customer touch point.

1,200+ stores across 273 cities

– Fast food chain

20,000+ hotels in 500+ towns

– Leading budget hotel chain

1,800+ sales network in 1,500

Indian cities – Leading

automobile manufacturer

8,000+ retail outlets across India

– Cement manufacturer

How we can help

iProEDGE is a digitally enabled solution, helping businesses gather information

and insight on operations spread across geographically dispersed locations. It

offers solutions options for audits and reviews, that cater to a range of business

requirements with focus on process Integrity, actionable business Insight, and

Innovative Solutions to business problems.

INTEGRITY INNOVATIONINSIGHT

Ensure compliance and

robust controls over

customer touch points

and last mile processes

Create genuine insights

and uncover real

problems through in-

depth analysis

Implement solutions

ranging from process

re-engineering and

documentation to

intelligent automation, AI,

and data analytics

Mystery audit/ shopping

Customer experience

Marketing campaign effectiveness

Service/ product quality check

Compliance to guidelines

Customer responsiveness

Fraud identification

Physical verification Book vs. physical stock

Compliance to stocking norms

Warehouse utilization

Warehouse security and compliance

Internal controls

Revenue assurance

Sales audit

Cash verification

Unauthorized discounts

Pricing survey

Cost management

Store/ dealer audit

Branding, visual merchandising

Use of genuine spares/

products

Loss prevention audit

Physical infrastructure and

maintenance

Regulatory and process

compliance

Integrity Insight Innovation | |

EDGE

Key solution enablers

Pan India delivery

capability

Technology

enabled platform

Data analytics

driven business insight

Collecting and analyzing critical data points across geography,

business, and multiple touch points for real-time, accurate

business insights.

Digitally plan, schedule and allocate audits/ reviews

Digital auditchecklist

GPS enabled tracking and check-in

Automated workflow including governance controls and escalation mechanisms

Customizable report formats

Integrated data analytics and reporting

Real-time reporting of project progress

Interactive dashboards showcasing observations and deviations

Leveraging technology

iProEDGE is delivered through a digital platform which enables projects to be

conducted at scale with speed and transparency thus ensuring better quality

reviews, seamless coordination between various stakeholders and quicker decision

making.

Creating business insights

Data Input

Integrity Insight Innova�on | |

EDGE

Central Data

Store

Data Analy�cs

HubStore master

POS data

Inventory / asset master

Compliance checklist

Customer satisfaction checklist

Data Generated

Revenue leakage

Missing asset /inventory

Sub-standard customer service

Process non-compliance

Predictive analytics - seasonal impact on demand

Behavioral analytics - customer satisfaction score

Drill down dashboards

Root cause analysis

Business impact quantification

Insights Generated

By leveraging our deep industry and business knowledge combined with advanced

analytics capability we are able to convert data into actionable insight. This can help

to solve the business issue at a root cause level thus generating tangible business

impact.

Protiviti advantage

Some success stories

Reliable

partnership

Extensive

presence

Proven solution

expertise

Real world experience with more than clients, 500+solving problems across domains

Strong analytical capability to churn big and complex data

to generate practical business insight

Access to global knowledge database and solution experts

worldwide

Global business consulting firm with presence over

25+ countries

900+ consulting professionals across six offices

in India

Delivery capability in locations600+

Feet on street, covering districts80%

Structured to quickly acquire, train, certify and deploy resources

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Leading consumer electronic company with 3,000+ service outlets

Identify evidence on revenue leakage and manipulation in warranty claims within 1,500+ authorized service centers in 150+ cities

End-to-end document verification to identify deficiencies

Detailed data analysis of charging rates with warranty clauses

Recovery initiated for overcharged services up to INR 5 crores+

Decreased turnaround time and drop in service cost with 47% increase in performance parameters

Leading budget hotel chain

Provide assurance in revenue booking for 2,000+ hotels spread over 100+ cities

Ongoing development and deployment of field auditors

Use of iProEDGE app to conduct the field audit

~ 6,000 reports issued per month with adequate evidence of revenue suppression

Tangible business impact by identification of revenue leakage (multiple times the cost of audit)

Business insight through data analytics and visualization

Technology solution to enhance quality and reduce audit cost

About Protiviti

Protiviti (www.protiviti.in) is a global consulting firm that delivers deep expertise, objective

insights, a tailored approach and unparalleled collaboration to help leaders confidently

face the future. Through its network of more than 85 offices in over 25 countries, Protiviti

and its independently owned Member Firms provide clients with consulting solutions in

finance, technology, operations, data analytics, governance, risk and internal audit.

Named to the 2019 Fortune 100 Best Companies to Work For® list, Protiviti has served

more than 60 percent of Fortune 1000® and 35 percent of Fortune Global 500®

companies. The firm also works with smaller, growing companies, including those looking

to go public, as well as with government agencies. In India, Protiviti's member firm

(Protiviti India Member Pvt. Ltd.) is a leading provider of business consulting, internal

audit, risk management, technology, forensic and fraud investigation, data analytics, digital

transformation, and transaction services. Protiviti member firms are separate and

independent legal entities, are not agents of other firms in the Protiviti network, and have

no authority to obligate or bind other firms in the Protiviti network.

Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert

Half is a member of the S&P 500 index.

© 2020 Protiviti India Member Private Limited

Contact us

Puneet Gupta

Managing Director

Email: puneet.gupta@protivitiglobal.in

Mobile: +91-96543 81181

Sachin Tayal

Managing Director

Email: sachin.tayal@protivitiglobal.in

Mobile: +91-98119 99076

Our Offices

Bengaluru

77 Town Centre, Ground Floor (East wing)°

Building 3, Block B, Divyasree Technopolis

Yemalur, Bengaluru – 560 037

Karnataka, India

Phone: +91.80.6780.9300

Chennai

4th Floor, A Wing, Alexander Square

No. 2, Sardar Patel Road, Little Mount

Guindy, Chennai – 600 032

Tamil Nadu, India

Phone: +91.44.6131.5151

Delhi NCR

15th Floor, Tower A, DLF

Building No. 5, DLF Phase III

DLF Cyber City, Gurgaon – 122 002

Haryana, India

Phone: +91.124.661.8600

Kolkata

PS Srijan Corporate Park

Unit No. 1001, 10th Floor, Tower - 1

Plot No. 2, Block - EP & GP, Sector-V, Bidhannagar

Salt Lake Electronics Complex, Kolkata –700 091

West Bengal, India

Phone: +91.33.6657.1501

Mumbai

1st Floor, Godrej Coliseum, Unit No 101

B Wing, Somaiya Hospital Road

Sion (East) Mumbai – 400 022

Maharashtra, India

Phone: +91.22.6626.3333

Hyderabad

Q City, 5th Floor, Block A

Survey No. 109, 110 & 111/2

Nanakramguda Village, Serilingampally

Mandal, R.R. District, Hyderabad – 500 032

Telangana, India

Phone: +91.40.6658.8700