HATCH Toronto, Ontario

Only 13% of employees

across 142 countries

worldwide are engaged

in their jobs — that is,

they are emotionally

invested in and focused on

creating value for their

organizations every day

Companies with

disengaged employees

have between 30% and

50% higher turnover

than their counterparts.

However, engaged

employees can improve

your company’s bottom

line by as much as 19%

At any given time,

roughly one third of

employees in private and

public sectors are

working remotely. Only

30 to 40% of workers

with assigned spaces are

actually using them

More than 90% of a

company’s operating

costs are linked to

human resources, and

financial losses due to

absenteeism and

presenteeism account for

4%

WPPToronto, Ontario

A 2 to 5% increase in

staff performance can

cover the total cost of

providing for their

accommodation

Employee productivity in

the knowledge economy

is less a matter of

improving speed and

accuracy of routine

tasks; but, more a

function of generating

new ideas, being creative,

working effectively in

teams, and generating

knowledge that adds value

to the organization

For each 15% increase

in workspace

satisfaction, a 1%-4%

increase in productivity

can be assumed, per self-

reported productivity

data

Daylighting design has

also been linked to a

15% reduction in

absenteeism in office

environments. Increases in

productivity of between

2.8% and 20% attributed

to increased illuminance

levels have also been

found in other studies;

When working in

environments with white

noise, improvements of

38% and 27% are

reported in the

performance of simple

tasks and complex tasks

respectively, as

compared to tasks in

unmasked noise

conditions;

The potential impact for

buildings on overall

productivity is +12.5

percent (improved

performance) and -17

percent (hampered

performance) for an

overall 30 percent change

in employee performance

in the best and worst

buildings.

12

So what ischanging?

13

14Source: http://www.bonkersworld.net/organizational-charts/

Building and Design Impact on Performance

• optimization of total occupancy cost

• productivity of staff

• motivation and retention of staff

• knowledge and skills of staff

• innovation and creativity in the workplace

• responsiveness to business or technological change

• catalyzing culture shifts

• customer attraction and retention

Activity BasedWork Settings

Aligning technology, HR and facilities goals

The workplace as a tool for all

Choice of tools and settings

Space optimization

Informal spaces chance meetings, mentoring and knowledge sharing

Mix of assigned and reservation based settings

just-in ollaborationand privacy spaces

High activity levels for dynamic workin

Brand and cultural expression

0%10%20%30%40%50%60%70%80%90%

100%R

elax

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Busi

ness

con

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ns

Info

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soc

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nter

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king

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Rea

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tings

Col

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ratin

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focu

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k

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nfer

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oth

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% Supported - Sorted by Diff between Top & Bottom

TOP BOTTOM

LF2

Slide 17

LF2 need to show Leesman logo as source reference. I am having a problem pulling it from the original presentationLisa Fulford-Roy, 5/13/2014

18

What works?

Linking Space to Business Vision

• Brand• Culture• Space• Sustainability

Investment results In greater

• Engagement• Productivity• Innovation

Google’s workplace environments are a critical part of our culture, crafted in ways that encourage collaboration and creativity while promoting happier and healthier Canooglers (Canadian Googlers). ”

Chris O'NeillManaging Director, Google Canada

Creating the healthiest possible work environment is paramount to achieving optimal levels of employee productivity, happiness, and performance. The building industry stance regarding health and sustainability in work environments must evolve, and in the greater interest of human health.

Business Case For Green Building Report 2013.pdf

Generational

Attraction to

Sustainability

Values

Oxford Metro CentreLEED Gold

Benefits of Designing Sustainable

Indoor Environments

Business Case For Green Building Report 2013.pdf

Global Technology Firm

Business Strategy & Drivers

• Attraction/retention

• Employee Satisfaction

• Increased productivity

• Consistency of brand & employee experience portfolio

• Improved collaboration and innovation

42

47

74

81

82

87

91

93

94

94

32

33

20

15

15

12

8

6

4

5

26

20

6

4

3

2

1

1

2

0

Expression of your company brand (n1454)

Interior design/ décor (n1465)

Security (n1462)

Provision of a safe work environment (n1460)

Light levels (artificial lighting) (n1458)

Tidiness of office environment (n1465)

Light levels (natural lighting) (n1464)

Cleanliness of office environment (n1467)

Noise level (n1470)

Temperature (n1462)

IMPORTANCE & SATISFACTIONQ. How important are the following aspects of your office environment to your job effectiveness/ productivity?

Unimportant/ somewhat unimportant

Neutral

Somewhat important/ important

of respondents have

identified temperature and

noise as the most important

aspects of the office

environment relative to their

job effectiveness/

productivity

Typically, the items that cannot be controlled

become the more difficult challenges to solve

Global

Technology Firm

Employee Survey

94%

Subject Importance Satisfaction Delta

Temperature (n1462) 94 43 51

Chair ergonomics (n1470) 94 75 19

Noise level (n1470) 94 37 57

Access to natural lighting (n1464) 91 72 19

Desk ergonomics (n1471) 89 64 25

Meeting room availability (n1403) 85 62 23

Acoustical privacy (n1403) 85 61 24

Lighting levels (n1468) 83 64 18

Privacy (n1461) 79 32 47

Self service kitchen (n1451) 76 36 40

Disproportionate correlation between

importance and satisfaction.

Typically, the more important the element,

the less satisfied employees are.

Global Technology Firm

Employee Survey

57%delta on noise level

importance to satisfaction

signals an area for

improvement

Global Technology Firm

Employee Survey

93%93% of respondents

perceive the quality of the

office environment is

important to their

productivity

of respondents consider the

quality of the office

environment important to

their contentment/ happiness

83% 57

65

81

82

83

86

93

32

26

15

14

13

12

5

11

9

4

4

3

3

2

Recruitment/ attraction (n1408)

Employee retention (n1487)

Communication/ knowledge transfer (n1486)

Health and well being (n1485)

Contentment/ happiness (n1476)

Collaboration/ interaction (n1486)

Productivity (n1485)

Unimportant/ somewhat unimportant

Neutral

Somewhat important/ important

CURRENT WORK ENVIRONMENTQ. How important is the quality of your current work environment

as it impacts the following?

There is an intrinsic relationship

between space and perception of

physical health and emotion

32

Q. Please indicate the level of agreement or disagreement with the following statements?

Disagree/ Strongly disagree

NeutralStrongly agree/ Agree

48

60`

47

46

+18

+6

+14

+8

QA (n45)

54

61

66

66

22

10

22

27

24

29

12

7“I would feel a sense of pride if I were to

bring a guest into my general work space”

“My work environment supports idea generation, collaboration and innovation”

“The physical work environment allows me to be productive at my job”

“The physical work environment is appropriate for the type of work I do”

Δ

Increase in satisfaction by 10-20%Decrease in satisfaction by 5% or more

FROM QATO POE

The new office environment was able to improve

amount and quality of innovation and collaboration and

productivity.

Global Technology Firm

Employee Survey

66%

46%

vs. 48% of respondents

agree with the statement “my

work environment support

idea generation, collaboration

and innovation”

vs. 38% of respondents

agree with the statement “the

physical work environment

allows me to be productive at

my job”

• Improved visual access to colleagues, views to

outdoors and visibility for increased internal

branding and wayfinding

• Integration of multiple personal work settings within a kit of parts

• Increase of shared work spaces and amenities

• Better integration of just in time collaboration space within the “neighborhoods”

• 30% increase in technology to supported

collaboration

KeyOutcomes

Henley, Jane, Et al. 2013, p11

FinancialInstitution

Business Strategy & Drivers

• Workplace Transformation to optimize portfolio

• increase business alignment, support productivity and human capital growth

• Introduction of masterplanning, modularity, mobility, flexibility

• Increase in daylighting, open planning and sustainable principles

• Increase in collaboration spaces to align work function to space types

• Introduce target of 30% mobility (on campus) across the portfolio

57

74

89

91

91

94

94

31

17

6

7

7

2

4

11

9

6

2

2

4

2

0% 20% 40% 60% 80% 100%

recruitment/ attraction (n54)

employee retention (n54)

communication/ knowledge transfer (n54)

health and well being (n54)

collaboration/ interaction (n54)

productivity (n54)

contentment/ happiness (n54)

Q. How important is the quality of your work environment as it impacts the following?

Important/ somewhat important

Neutral

Somewhat unimportant/ unimportant

RESULTS: CURRENT OFFICE

94% of respondents believe the office environment

impacts their personal contentment/happiness equal

to its impact on productivityFinancial Institution

Employee Survey

94%believe the space impacts

their contentment and

productivity equally

Rank

General workenvironment

Importance

Satisfaction

Delta

1 Light levels (natural light) 96 98 +2

2 Cleanliness of the work environment 94 81 -13

3 Noise levels 93 41 -52

4 Light levels (artificial) 89 85 -4

5 Tidiness of the work environment 89 81 -8

6 Provision of a safe work environment 87 91 +4

6 security 87 85 -2

8 Access to Wi-Fi 63 64 +1

9 Pantry 56 42 -14

10 Interior design/ decor 41 74 +33

11 Expression of company brand 31 58 +27

GAP ANALYSIS: WORK ENVIRONMENT

Aspects requiring

improvementSuccessful elements of

the work environment Note: 75% Satisfaction considered a strong rating

Financial Institution

Employee SurveyImportance & Satisfaction

Gap Analysis

Not surprisingly respondents are exceedingly satisfied

with their access to natural light.

52%delta between noise level

importance and satisfaction

levels indicates an area for

potential dramatic

improvement

57

57

63

63

69

70

76

30

30

28

30

22

19

13

13

13

9

7

9

11

11

0% 20% 40% 60% 80% 100%

PRODUCTIVITY

Strongly agree/agreeNeither agree nor disagree

Disagree/strongly disagree

the physical work environment accommodates informal/impromptu collaboration effectively

the physical work environment is appropriate for the kind of work I do

my work environment supports idea generation, collaboration and innovation

the physical work environment accommodates formal collaboration effectively

the physical work environment enhances team performance

I would feel a sense of pride if I were to bring a guest into my general workplace

the physical work environment allows me to be productive at my job

Although noise levels were often stated as a

concern, 57% of employees still believe they can

be productive at their job and 30% were neutral

Financial Institution

Employee SurveyProductivity

57%believe they can be

productive despite high noise

levels and 30% were neutral

The company consistently invests in pre and post evaluation to:

• Maintain alignment of new workplace strategy with the Enterprise HR, IT, Operations, Culture and Brand

• Keep top talent

• Measure and evaluate the success of individual project projects on productivity, satisfaction, effectiveness and engagement

• Identify opportunities for growth, change or modifications of standards to continue to be best in class

• Develop a culture of continuous improvement to leverage space as a competitive business tool.

Key Outcomes

Morrell, Paul, et al. 2005, p27

Why invest in Research and Evidence based Design ?

Future or Workplace

• Network of locations

• Short-term lease pay-as-you-go, co-working

• Alliance/shared/hired spaces

• Permanent and temporary brand expression

• Flexibility and• Speed

• Operating across virtual and physical space

Powerstream, AtriumLEED Gold

Morrell, Paul, et al. 2005, p9

http://webarchive.nationalarchives.gov.uk/20110118095356/http:/www.cabe.org.uk/files/impact-office-design-full-research.pdf

“In the rapidly

changing world of

work, the implications

of linking office

design with business

performance are so

profound that

innovation is as

important in the

conduct of research

as in the ways that

offices are

developed, designed

and managed.”