Integrating Property Management, Employment & Tenant Services in

Supportive Housing

Presented by

COMMUNITY HOUSING PARTNERSHIP

San Francisco, California

Presenters

• Brett Vaughn– Director of Property Management

• Gail Gilman– Director of Tenant Services

• Elizabeth Hewson– Director of Employment and Training

Community Housing PartnershipAgency Overview

• Formed in 1990 to address an Alternative to the Homeless Crisis in San Francisco

• CHP formed by two community based groups– Council of Community Housing Organizations– Coalition on Homelessness

• Purpose– To integrate permanent, affordable housing with

support services, training and employment opportunities offering tenants a range of resources to achieve stability and independence.

Community Housing PartnershipAgency Mission

• The Community Housing Partnership (CHP) is a non-profit corporation established to own or lease and manage permanently affordable, safe and well-maintained housing for homeless persons in San Francisco. Additionally, the corporation provides a supportive environment with integrated human services, especially vocational and employment development, case management, social service provision, and tenant organizing. These services are available to all residents, but are not a required condition of tenancy.

Community Housing PartnershipAgency Mission

• In order to fulfill its purpose, CHP will primarily serve those persons who without this type of housing would be homeless. CHP will work in cooperation with the many public and private agencies that also serve this population to ensure that quality housing and supportive services are provided. Further, it is the goal of CHP to involve the tenants in every aspect of the agency — from day-to-day operation of the property to policy-making on the governing board.

Community Housing PartnershipAgency Mission

• It is the goal of CHP to provide an environment that fosters independence with a special emphasis on employment, to help break the cycle of homelessness.

Community Housing PartnershipAgency Status

• 15th Year of Operations• Five Operating Properties

– 311 Units (195 Single; 116 Family)

• Three Properties in Development– Single Adults; Seniors; Families

• Supportive Housing Employment Collaborative (Lead Agency)

• 70 Staff (Over 50% Formerly Homeless)• Four Organizational Departments

– Property Management, Tenant Services, Employment & Training, Administration

Identification of Major Responsibilities & Resources

P ro perty M anag em entC o lle c ts R e nt

N o fitie s Te n a n t o f W h en R en t is N o t P a idP u rsue s A ll A va ila b le S o lu tio ns

T en ant S ervicesS u pp o rts T en a n t

H e lp s Id e n tify R e so u rcesA d vo ca te s fo r T e na n t

E m plo yem ent D ep artm entT ra in ing

S h ort & L o ng T erm Jo bsC a re er C o u nse ling

E xtern a l Resou rcesP a rtn e r A g e nc ies

M a in s trea m R eso u rcesS e rv ice P ro v id e rs

T enantP a ys M o n th ly R e n t

F o llo w s H ou se R u lesW o rks in P a rtn e rsh ip w ith A g e n cy

Property Management

• Mission Driven

• Shared Organizational Values

• Joint Training/Job Sharing

• Internal Checks & Balances

Property Management / Tenant Services Coordination Document

PROPERTY MANAGEMENT/TENANT SERVICES COORDINATION MEETING WORKSHEET

Property: Date: Attendees: During this meeting you should thoroughly review the status of all tenants who live in the property. You should bring the worksheet from the previous meeting with you so that you can track changes and conduct follow-up to action steps that were developed. This meeting should take about two hours and should only be interrupted for emergencies. This meeting should take place on Thursdays. A copy of this form should go to PM and TS Department Directors. General Department Check-In (“peer check-in”, staffing issues, major site issues)

New Tenant Move-In (name of tenant, unit #, date of move-in, date of welcoming event)

1.

2.

Tenant Move-out (name of tenant, unit # date of move-out, status of exit interview)

1.

2.

Screening Status (name of applicant, date of screening 1st & 2nd , status of applicant)

1.

2.

Housing Retention – Rent Payment (name of tenant, unit #, status of notices, status of payment

plan, status of subsidy, describe outreach plan, list action steps)

1. ___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

2. ____________________________________________________________________________________

____________________________________________________________________________________

____________________________________________________________________________________

Housing Retention – Rules Violations/Behavioral Issues (name of tenant, unit #, state

violation/behavior issues, program violations, special family issues, status of notices,

describe outreach plan, list action steps)

1. ___________________________________________________________________________

___________________________________________________________________________

2. ____________________________________________________________________________________

____________________________________________________________________________________

Life Retention/Health Watch (name of tenant, unit #, explain situation, describe outreach plan,

list action steps for intervention/assistance needed from TS and PM staff, date and outcome of

last wellness check—note this section is for tenants in crisis, hospitalizations, major health

issues, and mental health issues; these tenants should be checked on at least weekly by TS

staff unless other arrangements are made)

1. ____________________________________________________________________________________

____________________________________________________________________________________

2. ____________________________________________________________________________________

____________________________________________________________________________________

Legal Issues (describe status of any legal issues related to tenancy)

1.

2.

Other Issues (building maintenance, community issues, etc)

1.

2.

Upcoming Events (meetings, trainings and other functions)

1.

2.

Comments (any additional thoughts or comments)

1.

2.

Property Management

• Case Example: Johnson Family– Mother of two, homeless—moved in as tenant– Mother engages in counseling, employment training– Mother employed with organization– Children known to other tenants & staff– Mother dies—son left at risk of housing loss– Son referred to TS & Employment– Housing navigation, counseling, job skills– Son hired as staff member– Housing preserved

Tenant Services

• Mission Driven

• Shared Organizational Values

• Joint Training/Job Sharing

• Internal Checks & Balances

Tenant ServicesSupport Services Flow Chart

1Services that help tenants maintain their housing and/or move to other housing opportunities 2Includes substance abuse and mental health counseling as well as specialized services for people with disabilities 3Information distribution as well as referrals to partner agencies and mainstream resources in the community 4Includes family counseling and youth activities at sites with youth as well as specialized services for seniors at sites with seniors

Tenant Service

Plan

Intake On-Site Services Exit

Info. & Refer.

Srvcs.3

Crisis Intervention Services

Housing Retention Services1

Community Building & Tenant Org.

Employment & Training Programs

Family & Senior Services4

ANNUAL REVIEW

Case Mngmnt. & Counseling2

Tenant Services

• Case Example: Mr. Franklin

Employment & Training

• Mission Driven

• Shared Organizational Values

• Joint Training/Job Sharing

• Internal Checks & Balances

Employment & TrainingEmployment Services Flow Chart

Voc/Emp Service

Plan

Intake & Assessment

Employment Services

Retention services

Training Programs

Education Services

Vocational Services

Career Advance-ment

Job Development

Job Search &

Placement

Literacy GED Community College

Job Readiness

Vocational training On-the-job training Post-secondary Ed

Employment & Training

• Case Example: Mr. Davis

Fully Integrated Model

Employment & Training

Services

Property Management