integrating ipads and tablet computers into library services part 1
DESCRIPTION
TRANSCRIPT
Rebecca K. Miller
Heather Moorefi eld-Lang
Carolyn Meier
March 8, 2012
INTEGRATING IPADS AND
TABLET COMPUTERS INTO LIBRARY
SERVICESPART I
The Way it Was
Courtesy of www.istockphoto.com
Image courtesy of Montlieu Academy of Technology
The Way it Is
March 8, 2012
Welcome and overview of Webex Introductions of presenters Tablets: what are they? Tablet comparisons Types of tablet programs and setting them up Questions Preview of next week
OVERVIEW OF WEBINAR, PART I
What type of library do you work in?A. PublicB. AcademicC. SchoolD. Special
QUICK POLL!
What types of libraries are integrating iPads and other tablet computers? In short, all types.
This webinar will touch on the use of tablets in academic, public, and school libraries.
Many thanks to our friends in diff erent libraries all over the country who have shared their stories with us!
Stay up to date with us and our projects via our Tumblr site: http://tabletsinlibraries.tumblr.com/
INTEGRATING IPADS & TABLETS
TABLETS: WHAT ARE THEY?
Image shared by Anandbadsu via a CC BY-NC-SA 2.0 license
• Tablets are not a new technology
• The term “tablet” is a bit loaded, since it evokes recent machines (tablet PC) to bear this name, which were really convertible laptops
• In this presentation, we will use the term “tablet” or “slate” to refer to the most recent generation of tablet computers, often exemplified by Apple’s iPad
• Let’s review the evolution of tablet computers…
THE TELAUTOGRAPH
Patented in 1888, the telautograph, is considered the precursor to the fax machine and to the modern tablet computer.
The machine uses an electrical stylus-type device to create handwritten messages that can be sent from one station to another.
THE DYNABOOK
Image from edibleapple.com
Conceptualized by computerscientist Alan Kay in 1968, the Dynabook was intended to be an educational tool to be used by children.
Interestingly, Kay, who is involved with One Laptop per Child, has inspired the development of an under-$100 OLPC tablet, the XO-3:
Visit One Laptop per Child for more information
THE APPLE BASHFUL
Image from technabob.com
In 1983, Apple dreamed up the Bashful, an early tablet-like computer that never made it to the market.
The photos of these prototypes were only revealed last year, after Apple’s actual success with a tablet product!
THE GRIDPAD
Image from thetechcentral.com
In 1988, the GRiDPad was released. The touchscreen worked on a handwriting-recognition system that was used in Palm devices. Palm Computing was later founded by the GRiDPad’s creator, Jeff Hawkins.
A GRiDPad cost $2,370, and was mainly used by professionals in healthcare and law enforcement.
THE APPLE NEWTON
The Apple Newton , although it may look like a precursor to the iPad, was actually one of the first personal digital assistants (PDA) on the market. That term—personal digital assistant—was actually coined by Apple’s CEO (at the time) John Sculley.
The Apple Newton was 4.5 X 7 in., and weighed nearly a pound.
THE MS TABLET PC
The MS Tablet PC, like the one pictured here, started shipping in 2002. This is the image that many think of when they hear the term “tablet computer.” Really, it’s simply a laptop with a swivel screen.
These machines ran Windows XP Tablet PC edition, and included pen-enabled, handwriting-enabled, and speech-enabled applications. This sort of “tablet” computer never gained much of the market share, and
THE IPAD
2010: Steve Jobs unveils the new “touchscreen tablet” that renews the way that consumers view and use “tablet” computers.
While the iPad1 had a few issues (no camera and no multitasking, to name a few), the iPad re-envisioned personal computing, and led to the boom in touchscreen tablets that we currently see.
Image from apple.com
IPAD EVOLUTION
Image from Mashable: http://mashable.com/2012/02/26/ipad-3-who-will-buy/
IPAD 3
Image from Mashable: http://mashable.com/2012/02/26/ipad-3-who-will-buy/
NEW IPAD
Announced yesterday (3/7) and available 3/16
http://www.apple.com/ipad/compare/
Changes to: Chip – better processor (2X the power) Display – Doubled ppi (from 132 to 264); 2048 X 1536
resolution Camera – iSight camera, HD, video stabilization, iPhoto Weight/size - .03 in. deeper and .11 lbs heavier Wireless – Wi-Fi, 4G (AT&T, Verizon) Price - $499-$829 (iPad2 now $399-$529)
NEW IPAD: COMPARISON
Tablets as the “post-PC device”
Flexible
Portable
Intuitive/easy
Touch technology
Apps and other content
WHY TABLETS
Tablets, and their uses, are evolving nearly faster than we can keep up with!
Gartner Research found that tablet sales increased 261.4% from 2010 to 2011
Pew Internet & American Life study found that ownership of tablets and e-readers doubled from December 2011 to January 2012…
TABLETS IN 2012
US OWNERSHIP DOUBLES
Image from: http://pewinternet.org/Reports/2012/E-readers-and-tablets/Findings.aspx
Do you own an…A. iPad (1 or 2)B. Android TabletC. Dedicated E-readerD. Tablet AND dedicated E-
readerE. None of the above
QUICK POLL!
Most major computer companies have a tablet computer on the market, although Apple currently dominates the market with its popular iPad
Apple currently controls 59.1% of the worldwide tablet market (as of Q4 2011)
iPads sold in Q4 2011 (15.43 million) > any single vendor sold of traditional PCs
Amazon is a close second in the tablet market, gaining 16.7% of the market share within that single quarter (Q4 2011)
2012 TABLET MARKET
Apple iPadMotorola XoomSamsung Galaxy TabSony TabletToshiba ThriveAsus EeePad
TransformerT-Mobile (LG) G-Slate
*As o f March 3 , 2012
TOP RATED:CURRENTLY* ON THE MARKET…
Acer Iconia TabArchos 101HTC Flyer TabletBlackberry PlayBookViewSonic ViewPadDell Latitude ST Kindle FireB&N NOOK Tablet
New technologies are big investments in money, time, and other resources
Before deciding to make this investment, ask a few questions: What can the tablet(s) do that other technologies (e.g., e-
readers, netbooks) cannot? Who will be using the tablet(s)? How will users be using the tablet(s)? Where will users be using the tablet(s)? Who will support and maintain the tablet(s)? Is there an interest in continuing to explore the possibilities
of tablets? Who will stay up to date on updates, etc.?
INVESTING IN A TABLET
WHY DO PEOPLE USE TABLETS?
Being able to match your need(s) to the tablet’s functions and capabilities is essential to the success of your tablet computer program
For that reason, tablet programs in libraries need to start with research into both user needs and tablet options…
In the examples (practical applications) that we discuss, many libraries focus on tablets for diff erent reasons:
WHY DO LIBRARIES USE TABLETS?
• E-reading• Engaging learners• Supporting research• As assistive technologies
• Providing new services• Delivering new content• Productivity
enhancement• Professional development
Before making a purchase decision, consider:
Price Operating system Connectivity App availability Accessories Size and weight Features (camera, microphone, video, speakers,
ports) Storage Battery life Available technical support Any noted drawbacks
SPECIFICATIONS TO CONSIDER
OPERATING SYSTEMS
• Currently, two main (competing) operating systems: iOS 5 (released October 2011) and Android v4.X (Ice Cream Sandwich; released December 2011)• Google purchased Android in 2005
• Most Android tablets function very, very similarly
• Two others you may come across:• BlackBerry PlayBook runs on the QNX operating system; they
call it the BlackBerry Tablet OS• HP TouchPad (if you can find one) uses webOS
• Windows 8 expected release late 2012
Apple iPad2 Samsung Galaxy Tab Motorola Xoom Asus EeePad Transformer Acer Iconia Tab LG/T-Mobile G-Slate Toshiba Thrive Kindle Fire
*References l i s ted a t end o f p resentat ion**Very recent tab le ts , such as the Kindle Fire and Sony Tablet , have much less in fo rmat ion and rev iews ava i lab le , but can be measured by the same s tandards tha t we w i l l d i scuss here
BEST RATED* AND MOST POPULARTABLETS**
PRE-INSTALLED APPS
SAMSUNG GALAXY TAB
Galaxy Tab 10.1 inch
Galaxy Tab 7.0 inch
PRE-INSTALLED APPS
MOTOROLA XOOM
Images from Motorola Xoom official press pictures at CES 2011
ACER ICONIA TAB
Iconia Tab A500 (10.1 in.)
Iconia Tab A100 (7 in.)
TOSHIBA THRIVE
Image from: http://www.usatoday.com/tech/columnist/edwardbaig/2011-07-27-toshiba-thrive_n.htm
LG/T-MOBILE G-SLATE
PRE-INSTALLED APPS ON HONEYCOMB PLATFORM
Tablet Price Display/weight
Storage Connectivity Battery Life
Features Apps
iPad $399-$829
9.7 in. /1.33 lbs
16/32/64 GB
Wi-Fi
Wi-Fi + 3G
9/10 hrs. Cameras (2)Video Rec.Speaker/Mic
500,000+In Apple AppStore
Galaxy Tab $199-$629
7.0 in./0.85 lbs
10.1 in./1.25 lbs
16/32 GB Wi-Fi
Wi-Fi + 3G
9 hrs. CamerasVideo Rec.Speaker/Mic.
450,000+ in Android Market
Xoom $499-$599
10.1 in./1.5 OR 1.6 lbs
32 GB Wi-Fi
Wi-Fi + 3G
10 hrs. CamerasVideo Rec.Speaker/Mic.
Eeeepad Transformer
$399-$499
10.1 in./1.5 lbs
16/32 GB Wi-Fi
Wi-Fi + 3G
9.5 hrs. CamerasVideo Rec.Speaker/Mic.
Iconia Tab $330-$550
10.1 in./1.69 lbs.
8/16/32 GB Wi-Fi
Wi-Fi + 4G (only some models)
8.6 hrs. CamerasVideo Rec.Speaker/Mic.
G-Slate $800 8.9 in./ 1.4 lbs
32 GB Wi-FiWi-Fi + 3G/4G
8.6 hrs. CamerasVideo Rec.Speaker/Mic.
Thrive $379-$559
10.1 in./1.66 lbs
8/16/23 GB Wi-Fi 7.4 hrs. CamerasVideo Rec.Speakers/Mic.Full size ports
Kindle Fire $199 7 in./0.91 lbs
8 GB Wi-Fi 8 hrs. Speakers
IMPACT ON DEVICE USAGE
Do you think tablets will replace e-readers?A. YesB. NoC. I’m not sure yet
QUICK POLL!
The big question: will (do) tablets replace e-readers? The answer: it depends
We’ll discuss book apps later (Kindle, Nook, iBooks), but tablets are impacting the market for and usage of e-readers
According to the Nielsen survey, 24% of e-reader users use their e-readers less often once they started using a tablet
Significance? Libraries may want to seriously consider the flexibility of the devices they invest in.
WHAT ABOUT E-READERS?
Libraries interested in purchasing tablets may have a variety of objectives: For staff: productivity, exploration, experience For in-house use: in classes, in story times, for other
specific purposes inside the library or other educational setting
For circulation: users can check out for personal use
Keep these diff erent objectives in mind as we discuss building a tablet program and explore various examples
TYPES OF TABLET PROGRAMS
We’ll discuss these steps a bit here, and also touch on them in the examples we’ll explore. Assessing needs Finding funding Purchasing Circulating Developing policies Staff training Tech support User support Marketing Assessing the program
SETTING UP A PROGRAM
My library’s tablet program is…
A. Up, running, and successful!B. In the worksC. Still a year or more in the futureD. There are no plans at all for a
tablet program
QUICK POLL!
Technology plan, strategic plan, or mission of library
Gather information
Inventory current services Offered by library Offered by competitors
Inventory current needs Focus groups and interviews Surveys Observations Anecdotal evidence
ASSESSING NEEDS
Many of the projects we’ll be exploring in this workshop have become a reality because of grant funding or other donations.
Tumblr site contains some resources: http://tabletsinlibraries.tumblr.com/funding
FINDING FUNDING
Consider local partnerships or funding opportunities
Consider the following funding sources: Perma-Bound (
http://www.perma-bound.com/grants-and-funding.faces) DonorsChoose.org (http://www.donorschoose.org/) Tech Soup for Libraries (http://techsoupforlibraries.org/) Grants.gov (http://www.grants.gov/) IMLS grants (http://www.imls.gov/applicants/search.aspx) NEH grants (http://www.neh.gov/grants/grants.html) Library Grants (http://librarygrants.blogspot.com/) Library Works (
http://www.libraryworks.com/LW_Grants/GrantsCurrent.aspx)
A FEW FUNDING RESOURCES
After making the initial decision to purchase tablets, again, think about the specifications and content available for the device(s).
Consider what accessories you may want to purchase and circulate along with the device you select (e.g., keyboard? VGA or HDMI adapters?)
Leave room in your budget for apps and other accessories you may want or need down the road
PURCHASING
SAMPLE BUDGET: IPADS
Devices 10 iPad 2s (16 GB, Wi-Fi only): $4,000.00
Accessories 10 Smart Covers: $400.00 10 iPad sleeves: $250.00 5 Digital AV adapters: $200.00 5 VGA adapters: $150.00 5 Pogo Styli: $75.00 3 Camera connection kits: $100.00
Circulating TechLogic MediaSurfer kiosk system: $20,000
Storage Bretford PowerSync Cart for iPads: $2,600.00
Maintenance 13” MacBook Pro: $1,200.00 iTunes account: $0.00
Apps $300/year
One license per device
Apple Volume Purchase Program for iOS apps and books K-12 Higher education http://www.apple.com/education/volume-purchase-program/
Purchasing for non-educational entities Volume licensing for business Multiple accounts “Gifting” an app from a single account
Android apps
PURCHASING APPS
If you are planning to circulate the tablets, you’ll need to consider a few fundamentals of the program:
Physical space—where will the devices be kept and charged?
Tracking the deviceContent that will be placed on the deviceAccessories that will either circulate or be made
availableProcedures to restore the device after it has been
returned
CIRCULATING
MEDIASURFER KIOSK
• Works with iPads and other tablets/media devices
• Automatically wipes and restores/syncs
• Integrates with any ILS
• More information: http://www.getmediasurfer.com/product-details.html
BRETFORD IPAD PRODUCTS
Tray syncs up to 10 iOS devices (iPads, iPods, iPhones)
Cart available in two sizes: 20 or 30 iPads
Profi les/Accounts do not act as diff erent user accounts on laptops or desktops
Profi les are administrative for restrictions, security, etc.
Accounts are connected with user and facilitates Apple interactions
All apps are visible on iPad – no matter how many accounts are used on single iPad – until the iPad is erased and reset to factory settings
ACCOUNTS VS. PROFILES
Attached to user
Facilitate Apple interactions
Purchase and update apps
Sync data between devices
ACCOUNTS
PROFILES
SYSTEMS PROFILE PRIVILEGES
If a user adds an app or other content through his/her own account, he/she still has access to it, just not on the returned device
The returned device can be wiped, restored to factory settings, and then synced with the institutional/library iTunes account
This can take anywhere from 5 minutes to an hour, depending on how much content needs to be restored.
WHEN CIRCULATING…
RESET
ERASE
SYNC
From iTunes
• Factory settings restored
• Apps are updated and restored upon sync
• All of this occurs on the library’s Apple account
RESTORE
As with all library resources, you’ll need to develop policies to manage the use of the tablets. These can include: User eligibility In-house v. external checkout Loan period Late fees Damage fees Renewals Holds User agreements/contracts
DEVELOPING POLICIES
How long is the loan period for tablets at your library?A. Less than 1 dayB. 1-3 daysC. 3-5 daysD. 5-7 daysE. More than 7 days
QUICK POLL!
A number of libraries that currently circulate iPads have policies posted on the web:
Virginia Tech’s Art + Architecture Library: http://www.lib.vt.edu/artarch/ipad-policy.html
MIT Lewis Music Library: http://libstaff.mit.edu/lewis/iPad_policies_procedures.pdf
Wake Forest University: http://zsr.wfu.edu/about/policies/technology-ipad
L.E. Phillips Memorial Public Library: http://www.ecpubliclibrary.info/services/library-services/ipads.html
EXISTING POLICIES
IPAD RECORD FROM VIRGINIA TECH LIBRARIES
Catalog record links to policy
EQUIPMENT LOAN POLICYVIRGINIA TECH LIBRARIES
Many libraries have posted their loan and user agreements for iPads (and other equipment) online:
Thomas Cooper Library at University of South Carolina: http://library.sc.edu/complab/iPad%20Agreement.pdf
Marshall University Libraries: http://www.marshall.edu/library/services/ipad/MU_Libraries_iPad_Liability_Agreement.pdf
Bowling Green State University Libraries: http://libguides.bgsu.edu/content.php?pid=303790&sid=2503572
L.E. Phillips Memorial Public Library: http://www.ecpubliclibrary.info/images/services/iPads/iPad_Borrowing_Agreement_4_Hour_In_House_2011.pdf
EXISTING USER AGREEMENT
The most important factor? Put the devices in the hands of library staff !
Public services staff need to be equipped to answer questions and provide front-line support
STAFF TRAINING & EXPLORATION
Set up a way for staff to communicate about using the devices. Examples include:
Briar Cliff University’s discussion group: http://bcutalks.wordpress.com/
iPad and Tablet User Group at Georgetown’s Lauinger Library: http://events.georgetown.edu/events/index.cfm?Action=View&CalendarID=212&EventID=91592
Radford University’s McConnell Library iPad blog: http://mozart.radford.edu/ipad/
TRAINING AND USER GROUPS
Aside from equipping staff to support users, there are a number of other ways libraries starting tablet programs should consider supporting users:
Creating help documentation Creating tutorials (non-Flash, in the case of iPads) to be
placed on library website and on devices Setting up open houses or petting zoos to familiarize users
with the new devices in a safe setting Holding regular workshops related to the devices. Partner
with experts.
USER SUPPORT
How will you let people know this service exists?
Ideas include: Media (town or school newspapers) Facebook (and other social media) announcements Highlight on website Presentations for different groups Events like open houses or petting zoos Other usual publicity outlets
MARKETING
How will you know that your tablet program is meeting the needs of the community?
Consciously gather and store data Circulation statistics (if appropriate) Survey data Observational and anecdotal data
Set a time in the future (6 months? A year?) to critically review the program’s successes and weaknesses and incorporate feedback
ASSESSING
PRACTICAL APPLICATIONS: L. E. PHILLIPS MEMORIAL PUBLIC LIBRARY
EAU CLAIRE, WI
Image from: http://volumeone.org/articles/article/2769/Check_Out_the_Tech
iPad program launched on September 21, 2011Funding
$50,000 grant from the Presto Foundation To provide tools to address accessibility issues, and to help
the community be able to explore new technologiesProgram basics:
Circulating 32 iPad1 devices, 6 for in-house use 64 GB, Wi-Fi only 7-day loan period
Content: 1000 public domain e-books 10 audiobooks (because of space and restoration time) Free apps and shortcuts (to avoid legal issues)
PROGRAM SPECIFICS
L.E. PHILLIPS MEMORIAL IPAD WEBPAGE
http://www.ecpubliclibrary.info/services/library-services/ipads.html
• Available through grant funding
• Content loaded onto each device
Help guides
User agreements
Non-Flash tutorials
Marketing & Media
IPAD CATALOG RECORD (10/2011)
10/3/2011
12 days in, the iPad circulation program is extremely popular
IPAD CATALOG RECORD (3/2012)
3/3/2012
5 months later, popularity remains
Available: http://eauclairepubliclibrary.com/survey/index.php?sid=56372
USER SURVEY
MEDIA COVERAGE
Be proactive and anticipatory when coming up with policies and help documentation
When you have many tablets (e.g., 32), don’t circulate them all at once; instead, allow staff to become familiar with the checkout procedure by releasing a few at a time
Lend the devices out to staff fi rst, so the staff can become familiar with them
Seriously consider the content that you place on the device—how much space is there? What’s legal?
Make sure that the library website, and help documents, are tablet friendly: mobile, and not Flash-based.
Assess the entire proram from day one!
LESSONS FROM PHILLIPS MEMORIAL
Now it’s your turn: what do you want to know about what we’ve explored so far?
If we don’t know the answer today, we’ll research it for you and have an answer next week, when we’ll also cover: Add what we’ll cover in the second session
QUESTIONS
Acer Inc. (2011). Iconia Tab. Retrieved from http://www.acer.co.uk/ac/en/GB/content/series/iconia-tab-a
Amazon.com. (2011). Kindle Fire. Retrieved from http://www.amazon.com/dp/B0051VVOB2/?tag=googhydr-20&hvadid=14070388795&ref=pd_sl_1fda8bda85_b
Apple Inc. (2011). iPad Technical Specifi cations. Retrieved from http://www.apple.com/ipad/specs/
Asus. (2011). Eee Pad. Retrieved from http://eee.asus.com/en/eeepad/
Consumer Reports. (2011, September). Tablets & e-book readers. Consumer Reports, 76 (9), 43-47.
Consume Reports (2011, June). Portable computers. Consumer Reports, 76(6), 34-40.
Gartner Research. (2011, September 22). Gartner says Apple will have a free run in tablet market holiday season as competitors continue to lag. Retrieved from http://www.gartner.com/it/page.jsp?id=1800514
REFERENCES: PART I
King, Rachel. (2012, February 23). Apple no. 1 in mobile-PC market share worldwide. CNET. Retrieved from http: / /news.cnet.com/8301-13579_3-57383825-37/apple-no-1- in-mobi le-pc-market-share-worldwide/?part=rss&subj=news&tag=2547-1_3-0-20.
Motorola Mobil ity, Inc. (2011). Motorola Xoom. Retrieved from http://www.motorola.com/Consumers/US-EN/Consumer-Product-and-Services/Tablets/ci.MOTOROLA-XOOM-with-WiFi-US-EN.alt
Nielsen News. (2011, May 5). Connected devices: How we use tablets in the U.S. Retrieved from http://www.gartner.com/it/page.jsp?id=1800514
Pew Internet & American Life Project. (2012, January 23). Tablet and e-book reader ownership nearly double over the holiday gift-giving period. Retrieved from http: / /pewinternet.org/Reports/2012/E-readers-and-tablets/Findings.aspx.
Samsung Electronics Co. (2011). Samsung Galaxy Tab. Retrieved from http://www.samsung.com/global/microsite/galaxytab/10.1/index.html
Steele, C. (2011, August 7). History of the tablet. Retrieved from http://www.pcmag.com/sl ideshow/story/285757/history-of-the-tablet/
Tablet computers (cover story). (2011, December). Consumer Reports, 76 (12), 26.
REFERENCES: PART I
Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia Tech
Rick Barrow, Project Associate, VA Assistive Technology System, Virginia Tech
Department of Assessment & Library Access Services, University Libraries, Virginia Tech
Ross Edmonds, Web Designer & Software Manager, University Libraries, Virginia Tech
Neal Henshaw, Classroom Manager, University Libraries, Virginia Tech
Kevin Jarrett, add title here Lesley Moyo, Director for Library Research & Instructional Services,
University Libraries, Virginia Tech Stephen Rechtman, PC Hardware/Software Support Analyst,
University Libraries, Virginia Tech John Stoneberg (and staff ), Library Director, L.E. Phil l ips Memorial
Public Library Patrick Tomlin, Head, Art + Architecture Library, Virginia Tech
CREDITS & THANKS: PART I