integrating chatter with cloud productivity tools
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TRANSCRIPT
Integrating Chatter with Cloud
Productivity Tools
Patterns for Social Success
Michael Topalovich, Delivered Innovation, CTO
@topalovich
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michael topalovich delivered innovation @topalovich @DICloudApps
Design Pattern: RSS
Design Pattern: Email
Design Pattern: Web Hooks / Callbacks
Challenge: We don’t own these systems. It’s our job to connect the pieces.
Design Patterns: Force.com
Callout Interface
Listener Interface
Email Handler
RSS Interface
Business Logic
Exception Handling
Serialization + Parsing
Trigger Helper
VisualForce Controller
Scheduling Helper
Helper
Interfaces
Core Logic
Orchestration
Service Interfaces • Web Services, RSS, SMTP
Cloud Productivity Tools • GitHub, Basecamp, ZenDesk
Orchestration • VisualForce Controllers, Triggers, Scheduling
Core Logic • Business Rules, Utility Classes
Chatter • Chatter Feed Writers
Callout Interface
Listener Interface
Email Handler
RSS Interface
Business Logic
Exception Handling
Serialization + Parsing
Trigger Helper
VisualForce Controller
Scheduling Helper
Helper
Callout Interface
Listener Interface
Email Handler
RSS Interface
Callout Interface
Listener Interface
Email Handler
RSS Interface
Callout Interface • SOAP
• REST
Callout Interface
Listener Interface
Email Handler
RSS Interface
Listener Interface • Simple web service classes for webhooks / callbacks
Callout Interface
Listener Interface
Email Handler
RSS Interface
Email Handler • Apex Email Services
Callout Interface
Listener Interface
Email Handler
RSS Interface
RSS Interface • RSS Feed Reader Class
Callout Interface
Listener Interface
Email Handler
RSS Interface
Business Logic
Exception Handling
Serialization + Parsing
Trigger Helper
VisualForce Controller
Scheduling Helper
Helper
Business Logic
Exception Handling
Serialization + Parsing
Business Logic
Exception Handling
Serialization + Parsing
Business Logic • End-to-End Process Management
• Business Rules
• Configuration Management
• Utility Classes
Business Logic
Exception Handling
Serialization + Parsing
Serialization + Parsing • XML Serialization / Deserialization
• JSON Serialization / Deserialization
Business Logic
Exception Handling
Serialization + Parsing
Exception Handling • Error handling and messages
• Logging and notifications
Callout Interface
Listener Interface
Email Handler
RSS Interface
Business Logic
Exception Handling
Serialization + Parsing
Trigger Helper
VisualForce Controller
Scheduling Helper
Helper
Trigger Helper
VisualForce Controller
Scheduling Helper
Trigger Helper
VisualForce Controller
Scheduling Helper
Trigger Helper • Abstraction of Trigger logic
• Invoke actions before / after DML operations
• Process Trigger list / map to perform operations
Trigger Helper
VisualForce Controller
Scheduling Helper
VisualForce Controller • Process events and actions to perform operations
• Data input methods
• Navigation methods
• User interaction
Trigger Helper
VisualForce Controller
Scheduling Helper
Scheduling Helper • Implement Schedule interface
• Process integration events at configured polling intervals
core functions
API Concepts – Chatter Feeds
UserFeed
CollaborationGroupFeed
[Object]Feed
• AccountFeed
• OpportunityFeed
• MyCustomObject__Feed
A FeedItem represents an entry in the feed, including text posts, link posts,
and content posts.
FeedItem – Supported calls
create()
delete()
describeSObjects()
getDeleted()
getUpdated()
query()
retrieve()
search()
FeedItem – Key Fields
ParentId
• ID of the object type to which the FeedItem is related
Type
• The type of FeedItem
– TextPost - a direct text entry on a feed
– LinkPost - a URL posting on a feed
– ContentPost - an uploaded file on a feed
Body
• The message that appears in the feed
Source: SOAP API Developer’s Guide
FeedItem – LinkPost and ContentPost
LinkPost
• LinkURL - The URL of a LinkPost
ContentPost
• ContentData - The file uploaded to the feed
• ContentDescription - The description of the file
• ContentFileName – The name of the file uploaded to the feed
– Setting ContentFileName automatically sets Type to ContentPost
Source: SOAP API Developer’s Guide
Key Technical Considerations
Limitations
People and records you can follow: 500
Groups you can join: 100
Groups in your organization: 10,000
Mentions in a single post or comment: 25
Characters in single post or comment: 1,000
File attachment size: 2 GB
Source: Salesforce Help
eliminate information silos
find balance
T.M.I.
code samples
Adding a Text Post
FeedItem post = new FeedItem();
post.ParentId = oId;
post.Body = 'Enter post text here';
insert post;
Source: developerforce.com Chatter Code Recipes
Adding a Content Post
FeedItem post = new FeedItem();
post.ParentId = oId;
post.Body = 'Enter post text here';
post.ContentData = base64EncodedFileData;
post.ContentFileName = 'sample.pdf';
insert post;
Source: developerforce.com Chatter Code Recipes
Adding a Link Post
FeedItem post = new FeedItem();
post.ParentId = oId
post.Body = 'Enter post text here';
post.LinkUrl = 'http://www.someurl.com';
insert post;
Source: developerforce.com Chatter Code Recipes
next steps
ideas.salesforce.com
#askforce
#chatter
#forcedotcom
#salesforce
DELIVEREDINNOVATION.COM
Michael Topalovich
CTO, Delivered Innovation
@topalovich