Integrated Work Managementfor Electric and Gas Transmission and Distribution

Ed Gray, PEPublic Service Electric and Gas

PSEG Corporate Overview

Located in New Jersey, USAInvestor Owned Electric/Gas Utility

– Total Assets = 25 Billion– 2001 Revenues = 9.8 Billion

Transmission and Distribution:– 2 Million Electric Distribution Customers– 1.6 Million Gas Customers– Service Territory = 2,600 Square Miles

Generation:– 13,000 MWH of capacity– Nuclear and Fossil Generation Plants

Corporate SAP Project Timeline

Phase 1 – Enterprise (PS, FICO) Completed 1/97

Phase 2 – Fossil Generation WM (PM) Completed 1/98

Phase 3 – HR, MM – Completed 1/99 – Nuclear Work Mgt. – Completed 6/99

Phase 4 – Transmission/Distribution Work Management– Electric/Gas Transmission and Fleet – Completed 12/99– Electric Distribution - Completed 9/02– Gas Distribution - Completed 3/03

3.1H Plant Maintenance Module– No SAP code enhancements

Preventative Maintenance– Time Based (strategy plans) 1500 Orders/Month– Usage Based (counter plans) 2000 Orders/Month

Data Conversion– All electric equipment for 270 Electric Substations– Entire Company Fleet

We use it:– Over 329,000 Orders– Total Actual Dollars > $225 Million

Electric/Gas Transmission/ Fleet

Five Year Plan Objective:

Service Assurance (OMS)

Work Management (SAP)

Mobile Data (CAD)

AM/FM (GIS)

Decision Support (CMMS)

Vision for Distribution WM

Completed 2001, Key Highlights:

– Integrated with legacy Customer Information System (circa 1970)

– Conversion of Electric Facilities and customer locations to GIS

– OMS and Mobile Dispatching – Cognicase/M3i (120 Users)

OMS Project

M3i CAD SystemShared Server

SchedulingDispatching

OMS (M3i) Association of

Outages

CustomerInformation System

Customer CallsCall Center Represntatives

Automated Call Handling System

Outages

Feedback Feedback

Incidents/Outages

SCADADAQ Alarms

Breaker Operations

GIS (ESRI)Customer

Model

WirelessNetwork

OMS Project – System Overview

SAP Service Management– New Business Requests– Non-Usage Billing– Preventative Maintenance

SAP Variant Configuration– Compatible-unit functionality for electric and gas

Mobile Data– SAP interfaces for Work Completion – Work Unit collection through completion records– Integration with common dispatching platform

Interface Design SAP to GIS for future Gas GIS

Distribution WM Project Scope

New Business – Projected electric and gas loads– Common project identification: Electric/Gas and billing

Accident Billing: Identification to billing in SM

All Gas Facilities & History within SAP– Leak and repair history to support cast iron gas main

replacement

Complete Electric and Gas Preventative maintenance

Full integration of SM and MM for external services and material

Results: Service Management

Complete Compatible Unit Functionality using Variant Configuration – Dynamic labor, material and operation descriptions input– Replaced over 8,000 compatible units in legacy system– Maximum model run time: 5 seconds

Implementation across 15 plants– ALE Transfer across clients– Twenty Electric Task Lists– Three Gas Task Lists

Better Consistency

Simplified maintenance

Results: Variant Configuration

SAP Outbound Interfaces:– Order uploads– HR upgrades for timesheets– Purchase Orders

SAP Inbound Interfaces:– Order Statuses and completion– Timesheets– Service Entry Creation– Order & Notification Creation/Change– Equipment, Measurement Point Creation/Change– Measurement Document Creation/Change

Full Integration with OMS Dispatching for service restoration

Results: Mobile Data

Computer Maintenance Management System (CMMS)– Go-Live 12/02– Electric Substation Facilities

SAP– Equipment, maintenance plans, orders

Mobile Data– Data Collection– Measurement Documents

OSI– Data management– Maintenance Prioritization

Results: Decision Support

M3i CAD SystemShared Server

SchedulingDispatching

SAPJob Creation

FinancialsMaterials Mgt.

CMMS (OSI)Asset Management

Historical Dataand

AnalysisEquipmentInformation

Condition BasedMaintenance

WirelessNetwork

Inspection DataDiagnostic Data

Jobs CreationMaterial

Time SheetsJob Completion

CAD SystemShared Server

SchedulingDispatching

OMS Association of

Outages

CustomerInformation System

Customer CallsCall Center Representatives

Automated Call Handling System

Outages

Feedback Feedback

Incidents/Outages

SAPJob Creation

FinancialsMaterials Mgt.

CMMSAsset Management

Historical Dataand

AnalysisEquipmentInformation

Condition BasedMaintenance

SCADADAQ Alarms

Breaker Operations

GISElectric FacilitiesCustomer Model

Company Generated

Work

New Businessand

Customer CareWork

WirelessNetwork

Inspection DataDiagnostic Data

Jobs CreationMaterial

Time SheetsJob Completion

Distribution System Overview

Work Management Integration in SAP– Cross-organization work management– Material forecasting– Providing operational reporting using SM, while

supporting financial reporting

Common Dispatching Platform– Resource Utilization across divisions– Interchangeable mobile units

Planned vs. Actual results– Costs and labor hours– Material Usage– Customer Due dates

Benefits Realized

Storm Restoration Improvements– Dispatch of trouble orders from OMS directly to crews– Capture facility changes directly from trouble jobs– Reduced administrative work regarding record keeping

Regulatory Compliance– Dispatch and completion of facility mark outs using

mobile dispatching. Projected > 300,000 requests/year

Benefits Realized

People/Process/System – Integrate them for success

Staged Implementation– Better on-site support– Lower risk

Strong Line-of-Business involvement required.– Understand configuration, better long-term support– Senior leadership and management direction needed

No code changes!!!!!!!!……Unless you must– Mass Change User Statuses– Copying Notification Data to Work orders

Lessons Learned

Implementation is over, now let’s use it– Implement system metrics– Identify process improvement opportunities

Enhance Reporting Environment

Gas Service Group– Utilize SAP and Mobile Dispatch application for

appliance services and gas meter installation

Future Plans

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Session Code: 3111