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Centric at a Glance

Centric is a management and technology consulting company with over 500 consultants in the US and another 200 resources globally. Our consultants have extensive experience delivering high-profile projects, over 250 of them, for carriers throughout the US. Our business model is simple: create localized consulting practices that provide the best value to our clients and the best working environment for our associates. If you choose to work with Centric you’ll get:

seasoned, high capability consultants with a passion for delivering results

lower overhead structure resulting in favorable pricing

professionals dedicated to building long term relationships

a firm that is easy to work with

Most importantly, you will get results.

Our exposure spans national and regional carriers with various distribution models, MGAs, government sponsored insurance entities, and insurance solution providers.

Some Of Our Satisfied Clients

American Modern Insurance

Ameritas Life Insurance

AON

AVIVA

CNA

Grange Insurance

Great American (The Annuity Group)

Liberty Mutual Insurance

Motorists Insurance Group

Nationwide Insurance

Ohio National Financial Services

Our Contact Information

National Insurance Practice Lead

Chad Caldwell

chad.caldwell@centricconsulting.com

614.554.0113 mobile

www.centricconsulting.com

Business Consulting : Technology Solutions

Insurance Practice

“Helping insurers achieve profitable growth, reduce expenses, and realize

impeccable customer service through innovative consulting solutions &

services.”

"Centric Consulting is a primary business partner for all of our consulting needs and services; both operational and strategic. I have found Centric to be more cost effective than Tier 1 consulting firms, and our experience with them has been more positive and value-add than any other local firm we have experience with. They bring the right people with the right capabilities to consistently deliver on what they say they will do. They have been instrumental in helping us establish rapid software development techniques particularly with our policy administration and agent portal initiatives; which has helped strengthen the relationship between IT and the business. Centric truly understands the insurance industry and are experts in helping to improve IT practices and performance." -Insurance CIO

"Centric consistently delivers high quality strategic business and technology services. We leverage Centric as a trusted partner, and always see the value in how they contribute to our growth and success.” –Insurance COO

What Our Clients Have to Say p

Core Offerings Business Intelligence Insurance is an information intensive industry yet most carriers have an amazing opportunity to mine the data within, and outside, their walls to create competitive advantage in nearly every aspect of the business. Centric helps insurers with proven BI accelerators that are catered to the Insurance industry. These accelerators help align business capabilities with BI architecture direction with one of the most effective agile BI methodologies available today. Business Process Improvement / Automation Insurers are faced with an ever aging workforce inundated with archaic operating practices that lead to significant inefficiencies. Centric helps insurers improve their internal operating costs and processes by leveraging proven process diagnostic and improvement techniques (lean six sigma). We also have experience automating insurance operations through business process management technology. Core Systems Modernization Recent studies show that 65% of insurers will be modernizing core legacy policy, claims, and billing systems within the next 5 years. Centric helps insurers rationalize and modernize their core internal systems by leveraging proven application architecture assessment practices and functional knowledge of core insurance processes. Our focus is on efficiency and effectiveness from an architecture and modernization perspective. Agent / Insured Self Service Portals Over 70% of insurance prospecting occurs over the internet in Personal Lines. The number of web-based transactions in Commercial Lines is also increasing. Centric understands the commoditization that has occurred in Personal Lines and the level of customization required in Commercial Lines. We have helped many insurers make themselves easier to do business with by helping enhance your agent and consumer self service portals, and integrating with real time comparative raters and agency management systems. Enterprise Architecture Complex distribution channels. Complex product configurations and regulatory requirements. Insurers need the ability to adapt quickly and respond to change. IT organizations need to have an underlying capability to respond to the demands of the business. Centric developed the Centric Enterprise Architecture Framework (CEAF) to enable the delivery of business strategy through a practical and repeatable process that ensures alignment to business priorities while incrementally making progress toward IT architecture goals. Digital Strategy Insurers continue to look for ways to increase retention through improved customer engagement. Our digital strategy offering focuses on delivering solutions that utilize user connectivity to create innovative, automated business process driven and controlled by insights from data and advanced analytics. Our experts have the required skills to deliver digital complex solutions: strategy, mobile, sensors, automation, UI design, web, cloud and analytics. Please visit www.centricconsulting.com to learn more about our full set of offerings.

Overview Our insurance practice is comprised of over 150 seasoned business and technology consultants with deep experience in the Property & Casualty and Life Insurance industries. We have offices from Boston to Chicago to Miami and, when the situation calls for it, we can source staff from our onshore/offshore solution centers.