instructor-led training courses - gpilearn connect catalog... · (includes simulator-based boiler...

Instructor-ledTraining Courses

Knowledge. Performance. Impact.

Energy Services Group

Copyright © 2014 GP Strategies Corporation All rights reserved. This manual may not, in whole or in part, be copied, photocopied, reproduced,

translated, or reduced to any electronic medium or machine-readable form without prior written permission from GP Strategies Corporation

Prepared by GP Strategies Corporation 70 Corporate Center

11000 Broken Land Parkway, Suite 200 Columbia, MD, USA 21044

800.727.6677 [email protected]

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GP Strategies is a leading custom training and performance improvement company dedicated to helping customers optimize technical and workplace performance while gaining a competitive edge across their organizations. Founded in 1966, GP Strategies is one of the largest technical training and document development companies in the world. Operating in 60+ countries with 3,000 employees worldwide, GP Strategies enables Fortune 1000 Companies, Utilities, Higher Education, and Government Organizations to, promote learning and development, improve performance, and deliver profitable business growth.

We partner with organizations to solve business challenges, drive change, achieve results, and positively impact business and the communities in which we operate. We equip and enable companies by:

• Developing and delivering learning services, solutions, and technologies to make peopleand processes more effective and efficient

• Capturing, organizing, and disseminating information assets to support organizationallearning and development efforts and achieve competitive advantages

• Applying our specialized knowledge and expertise within organizations, to promoteeffective risk management and enhance company value

• Creating solutions to help companies run with greater efficiency

KNOWLEDGE to address your challenges. Strategies to increase your PERFORMANCE. IMPACT achieved through measurable results.

Energy Services

GP Strategies’ Energy Services Division is the recognized leader for supplying technical documentation, training, and training-related services to the power generation industry. With more than 40 years of leadership and experience, our team at GP Strategies has the proven processes, best practices, and lessons learned to bring greater learning and development value to your organization. Our depth of expertise includes technical training (operations, engineering, and maintenance), organizational improvement, leadership development, instructor development, course and content development, hosting and e-learning services, talent management, sales training, and operational excellence through human performance improvement.

With over 150 Energy and Power Industry professionals, our Energy Services team offers the experience and capability to significantly enhance learning and development processes to help optimize plant performance. Through training program evaluations, on-site support, training and reference material development, instructor-led training, performance evaluation and testing, and plant monitoring, our team has the expertise to help your organization.

Our Vision: To equip and enable people and businesses to perform at their highest potential.

Our Mission: To solve businesschallenges by providing the expertise and solutions needed to attain ultimateperformance results.

This reference document provides an overview of available GP Strategies instructor-led training courses.

For additional details, options, and pricing, please contact us at: [email protected]

Our Workforce Development team provides plant specific training programs and documentation that improve personnel performance and reduce risk; while fully complying with safety and environmental regulations.

mailto:[email protected]

Instructor-Led Training Courses

Table of Contents OPERATIONS KNOWLEDGE SERIES ..................................................................................... 1

Chemistry for Operators (OKS-CFO) .............................................................................. 1

Classroom Instructor Training (OKS-CIT) ....................................................................... 1

Combined Cycle Abnormal Conditions (OKS-CCAC) ..................................................... 2

Combined Cycle Fundamentals (OKS-CCF)................................................................... 2

Effective Simulator Instruction (OKS-ESI) ....................................................................... 3

Electrical Breaker Operations (OKS-EBO) ...................................................................... 3

Electrical Print Reading (OKS-EPR) ............................................................................... 4

Electricity for Plant Personnel (OKS-EPP) ...................................................................... 4

Fossil Plant Abnormal Conditions (OKS-FPAC) .............................................................. 5

Fossil Plant Fundamentals (OKS-FPF) ........................................................................... 5

Generators, Voltage Regulators & VAR Control (OKS-GFR) .......................................... 6

Industrial Boilers (OKS-IB) .............................................................................................. 6

Introduction to Scrubber Operation (OKS-ISO) ............................................................... 7

Large Steam Turbine-Generator Operations (OKS-LSTGO) ........................................... 7

Operational Leadership & Management Skills (OKS-OLMS) .......................................... 8

OSHA 10-Hour Outreach Training Program for General Industry (OKS-OOTP) ............. 8

Process Control Fundamentals (OKS-PCF) ................................................................... 9

Relay Protection for Operators (OKS-RPO) .................................................................... 9

Simple Cycle Fundamentals (OKS-SCF) .......................................................................10

Simulator-Based Coal-Fired Plant Operations (OKS-SBCF) ..........................................10

(Includes Simulator-Based Boiler Tube Failure Diagnostics) .........................................10

Simulator-Based Combined Cycle Plant Operations (OKS-SBCC) ................................11

Simulator-Based Combined Cycle Power Plant Operations Overview ...........................11

Title V Refresher Training (OKS-TVRT) .........................................................................12

Utility Boiler Operations (OKS-UBO) .............................................................................12

Writing Plant Operating Procedures (OKS-WPOP) ........................................................13

PERFORMANCE KNOWLEDGE SERIES ................................................................................14

Advanced Performance Analysis and Troubleshooting for Power Plants (PKS-APA) ...14

Fundamentals of Power Plant Performance for Utility Engineers (PKS-FPPP) ..............14

Heat Rate Awareness (PKS-HRA) .................................................................................15


Improving Combined Cycle Power Plant Performance (PKS-CPPP) .............................15

NUCLEAR INSTRUCTOR-LED TRAINING ...............................................................................16

BWR Generic Fundamentals (BWR GF) Course ...........................................................16

PWR Generic Fundamentals (PWR GF) Course ...........................................................17

ACAD Basic Curriculum Fundamentals (ABC) Course ..................................................18

GPM PRO MAINTENANCE TECHNICIAN COURSES .............................................................19

SAF-001: Electrical Safety and Lockout/Tagout .............................................................19

SAF-002: Electrical Safety for Qualified Electrical Personnel .........................................19

SAF-003: Mechanical Safety and Lockout/Tagout .........................................................20

SAF-004: Electrical Safety for Non-Electrical Personnel ................................................20

GEN-001: Basic Math ....................................................................................................21

GEN-002: Scaffolding ....................................................................................................21

GEN-003: Systematic Problem Solving and Troubleshooting ........................................22

EM-101: Basic Electricity – Direct Current .....................................................................22

EM-102: Basic Electricity – Alternating Current .............................................................22

EM-103: Electrical Print Reading ...................................................................................23

EM-104: Test Equipment ...............................................................................................23

EM-105: Wiring ..............................................................................................................23

EM-106: Batteries ..........................................................................................................24

EM-107: National Electrical Code Overview ..................................................................24

EM-108: Conduit Bending..............................................................................................25

EM-200: Industrial Electronics .......................................................................................25

EM-201: Transformers ...................................................................................................25

EM-202: Motor Theory ...................................................................................................26

EM-203: AC and DC Generator Theory .........................................................................26

EM-204: Motor Controls ................................................................................................27

EM-205: DC Cranes and Controls .................................................................................27

EM-206: Electrical Troubleshooting ...............................................................................27

EM-300: Basic Programmable Logic Controllers ...........................................................28

EM-302: AC and DC Drives ...........................................................................................28

EM-303: Basic Digital Circuits .......................................................................................28

EM-400: Instrumentation ...............................................................................................29


EM-401: Valve and Valve Actuators ..............................................................................29

EM-402: Analytical Measurement ..................................................................................29

EM-403: Process Control Fundamentals .......................................................................30

MM-101: Measurement & Tools.....................................................................................30

MM-102: Rigging ...........................................................................................................31

MM-103: Introduction to Bearings and Lubrication .........................................................31

MM-104: Bolts and Fasteners ........................................................................................32

MM-105: Mechanical Print Reading ...............................................................................32

MM-106: Combustion ....................................................................................................32

MM-201: Power Transmission: Clutches .......................................................................33

MM-202: Power Transmission: Belt Drives ....................................................................33

MM-203: Power Transmission: Couplings .....................................................................33

MM-204: Power Transmission: Chain Drives .................................................................34

MM-205: Power Transmission: Gearing .........................................................................34

MM-206: Lubrication ......................................................................................................35

MM-207: Bearings .........................................................................................................35

MM-208: Mechanical Crane Inspections ........................................................................35

MM-209: Fans, Blowers, and Compressors ...................................................................36

MM-301: Shaft and Coupling Alignment ........................................................................36

MM-302: Pipefitting........................................................................................................37

MM-303: Seals and Packing ..........................................................................................37

MM-304: Pumps and Pump Repair ................................................................................37

MM-400: Hydraulics and Pneumatics ............................................................................38

MM-403: Industrial Electricity and Electronics for Mechanics .........................................38

WE-101: Structural Welding ..........................................................................................38

WE-102: Pipe Welding ..................................................................................................39

EMPLOYEE LEADERSHIP, ENGAGEMENT AND CULTURE SOLUTIONS ............................40

Accountability ................................................................................................................40

Building High-Performing Teams ...................................................................................40

Career Coaching for Managers......................................................................................41

Change Leadership .......................................................................................................41

Coaching for Performance .............................................................................................42


Communicate with Clarity ..............................................................................................42

Delegation .....................................................................................................................43

Driving Engagement ......................................................................................................43

Emotional Intelligence ...................................................................................................44

The Engagement Equation ............................................................................................44

Executive Coaching .......................................................................................................45

Facilitate Effective Meetings ..........................................................................................45

Feedback: Giving and Receiving ...................................................................................46

Handling Conflict ...........................................................................................................46

Helping Others Succeed ................................................................................................47

High Performance Culture Scan ....................................................................................47

High Performance Leadership Assessment ...................................................................48

Hiring Talent - Right Person, Right Job ..........................................................................48

Influencing Across the Matrix .........................................................................................49

It’s Your Career .............................................................................................................49

Leading Change ............................................................................................................50

Leading in a Virtual Environment ...................................................................................50

Leading Out Loud ..........................................................................................................51

Leading Technical People+ ...........................................................................................51

Mentoring ......................................................................................................................52

MPG®: The Success Connection ..................................................................................52

The Outthinker Process .................................................................................................53

Partnering for Performance ...........................................................................................53

Presentation Skills .........................................................................................................54

Problem Solving and Decision Making...........................................................................54

Provide Powerful Service...............................................................................................55

Putting Values into Action ..............................................................................................55

Stress Management ......................................................................................................56

Taking Control of your Engagement ..............................................................................56

Teamwork .....................................................................................................................57

Time Management.........................................................................................................57

Why Should Anyone Be Led by You? ............................................................................58


OPERATIONS KNOWLEDGE SERIES

Chemistry for Operators (OKS-CFO) Duration: 3 Days Course Description: This instructor-led course is designed for operations personnel who are involved in monitoring and adjusting plant chemistry. The course emphasizes the importance of good plant chemistry, methods for monitoring and controlling plant chemistry, and the effect of plant status and upsets on plant chemistry.

Recommended Audience: This course is intended for operations personnel who are involved in testing feed water and boiler water and making adjustments to chemical feed pumps based on the results of their analyses. Corporate and plant-level staff responsible for plant chemistry program oversight may also benefit from this course, if they have limited knowledge and experience in the topics covered.

Objectives: At the end of this course, students should be able to:

• Describe basic concepts of plant water chemistry • Describe the causes and effects of corrosion • Describe the methods used to control and prevent corrosion • Describe types of water treatment technologies and their applications • Explain plant chemistry control methods and their applications • Relate typical plant chemistry transients to probable causes and corrective actions • Identify basic types and uses of in-line instruments

Classroom Instructor Training (OKS-CIT)

Duration: 2.5 Days Course Description: This instructor-led course is designed to provide the participant the knowledge required to perform stand up instruction efficiently and effectively. Knowledge and use of terminal and enabling objectives to support the training process will be emphasized. Each student will be required to teach a lesson at the conclusion of this course. Recommended Audience: This course is designed specifically for the individual who is presenting training Objectives: At the end of this course, students should be able to:

• Recognize and deal with individual differences • Provide effective presentations • Establish direction and purpose for training • Identify, select, and apply various instructional methods and support materials • Explain the steps for performing a training needs analysis and task analysis • Explain the steps for developing training program objectives and lessons • Validate training program materials • Implement training programs

Operations Knowledge Series 1


Combined Cycle Abnormal Conditions (OKS-CCAC)

Duration: 3 Days Course Description: This instructor-led course is designed for operators of combined cycle power plants. System operators/ dispatchers will also find the material covered in this course beneficial for system operations and planning. Recommended Audience: This course is intended for plant operations personnel and control technicians. Maintenance supervisors/ engineers can also benefit from the information presented in this course. Objectives: At the end of this course, students should be able to:

• Identify the possible causes for typical casualties • Explain the potential consequences • Describe the most effective immediate operator responses • Discuss the probable follow-up operator responses

Combined Cycle Fundamentals (OKS-CCF)

Duration: 4.5 Days Course Description: This instructor-led course is designed to discuss the principles associated with the operation of combined cycle power plants. The fundamentals of plant operation(s) are emphasized. The discussions also target the role the operating staff plays in optimizing plant operations. Recommended Audience: This course is designed for plant operators and managers in the power industry, but will be of interest to personnel with management, operations, maintenance or supervisory experience who wish to learn more about combined cycle power plants. System operators/dispatchers will also find the course material beneficial for system operations and planning. Objectives: At the end of this course, students should be able to:

• Recognize the laws of thermodynamics and energy conversion • Identify the primary flow paths for fuel, air, steam, cooling water, and power • Identify the general purpose and basic operation of various plant systems • Recognize the purpose and primary function of each major component • Recall the sequence of events for a plant start-up and shutdown • Recognize current trends in combined cycle generation



Effective Simulator Instruction (OKS-ESI)

Duration: 2.5 Days Course Description: This instructor-led course is designed to enable instructors to increase the abilities of the students in the cognitive, psychomotor, and affective domains. The students’ increased skills will be evident in higher performance levels in the actual job environment. Recommended Audience: Power plant simulator training personnel responsible for creating and presenting effective simulator-based training programs will find the course curriculum relevant, informative, and extremely beneficial. Power industry personnel who are moving into a simulator instruction position will also find this course very helpful in preparing to teach simulator usage. Objectives: At the end of this course, students should be able to:

• Identify the different approaches for dealing with individual differences relating to teaching adults • Identify how to work with each student to clearly define the objectives and expectations including

their own objectives and expectations • Identify the attributes of an instructor and evaluator and how they relate to effective completion of

simulator activities • Identify the process and attributes of creating realistic simulator scenarios that effectively engage

the students to accomplish specific goals

Electrical Breaker Operations (OKS-EBO) Duration: ½ Day Course Description: This instructor-led course is designed from an operator’s point of view and discusses the principles and processes associated with the safe operation of circuit breakers at various potential levels in a modern power plant. The proper planning of a breaker operation is also discussed.

Recommended Audience: This course is designed for plant operators, maintenance personnel and managers in the power industry, but will be of interest to personnel with management, operations, maintenance or supervisory experience who wish to learn more about safe breaker operation. System operators/dispatchers will also find the material covered in this course beneficial for system operations and planning. Objectives: At the end of this course, students should be able to:

• State the administrative requirements prior to the operation of a breaker • Explain the proper examination technique of rubber goods (gloves, blankets, covers) • Describe the proper use of arc flash protective equipment and clothing • Discuss the proper donning and doffing of arc flash protective equipment and clothing



Electrical Print Reading (OKS-EPR)

Duration: 1.5 Days Course Description: This course provides all of the information necessary to read and interpret electrical drawings. The course begins with a discussion on the purpose and function of these drawings and describes the types of drawings available. Each type of drawing is discussed in detail, including the symbols and abbreviations used. During this course, the student will be directed to read and interpret actual electrical drawings used at their facility. Since the key to becoming proficient at reading drawings is practice, practice on each type of drawing is conducted to enable the student to feel comfortable with their ability to read and interpret these drawings. Recommended Audience: The course is designed for personnel in the power industry who are responsible for making new electrical installations, modifying existing circuits, or locating and resolving electrical problems. Objectives: At the end of this course, students should be able to:

• Identify the different types of electrical drawings and the purposes for which they are used • Identify the symbols and conventions used in the various types of electrical drawings • Identify the IEEE device numbers and symbols used in electrical drawings • Select the appropriate type of electrical drawing for different scenarios • Trace electrical drawings and interpret the information provided

Electricity for Plant Personnel (OKS-EPP)

Duration: 4.5 Days Course Description: This instructor-led course is designed for operators to refresh their basic understanding of electrical fundamentals, electrical component operation, electrical protection, and electrical safety. Recommended Audience: The course is designed for plant operators and managers in the power industry, but will be of interest to personnel with management, operations, maintenance, or supervisory experience who wish to review and refresh their electrical fundamental knowledge of electrical equipment and/or safety within a generation plant. Objectives: At the end of this course, students should be able to:

• Explain Ohm’s law and its use • Describe the three main electrical systems common in a power plant • Define impedance and reactance • Explain the difference between real power, reactive power, and apparent power • Identify the major parts of a transformer • State the relationship between primary and secondary voltages, currents, and turn ratio • Identify the purpose of transformer accessory equipment • List three factors that affect the voltage produced by induction • Discuss how energy is converted in generators and motors



Fossil Plant Abnormal Conditions (OKS-FPAC)

Duration: 3 Days Course Description: This instructor-led course is designed for operators of fossil-fired power plants with large utility-sized boilers. System operators/dispatchers will also find the material covered in this course beneficial for system operations and planning. Recommended Audience: This course is designed for plant operators in the power industry, but will be of interest to personnel with management, operations, maintenance or supervisory experience who wish to learn more about responding to plant abnormal conditions. Objectives: At the end of this course, students should be able to:

• Identify the possible causes for typical casualties • Explain the potential consequences • Describe the most effective immediate operator responses • Discuss the probable follow-up operator responses

Fossil Plant Fundamentals (OKS-FPF) Duration: 4 Days Course Description: This instructor-led course is designed as an overview and process description of electric generation in fossil-fueled power plants. The fundamentals required to understand the process, common equipment, and primary systems in power plant operation(s) are emphasized. The discussions also target the roles of operations and mechanical staff in power plant operations. Recommended Audience: This course is designed for new power plant operators, maintenance personnel, and management as a process overview for those entering the power industry, but will be of interest to all personnel working in a generating facility who wish to learn more about fossil-fueled power plants. System operators/dispatchers will also find the material covered in this course beneficial for system operations and planning. Objectives: At the end of this course, students should be able to:

• Restate the laws of thermodynamics and energy conversion • Recognize process and instrument diagrams • Use a steam table to look up the properties of steam and water • Explain the primary flow paths for fuel, air, steam, cooling water, and power • Describe the purpose and primary function of each major component • Discuss the general purpose and basic operation of a boiler, steam turbine, and generator



Generators, Voltage Regulators & VAR Control (OKS-GFR)

Duration: 4 Days Course Description: This instructor-led course presents an in-depth look at the components and principles of operation of electrical generating units. The course starts with a review of electrical generators including their governor control systems, excitation systems, and operating characteristics and limitations. The course continues with a presentation on the basic principles of generation control and describes how these principles are applied in an interconnected power system. Generation control includes the equipment and procedures used to match generation to load. Recommended Audience: This course is intended for technicians, operators, and engineers who are required to work with fixed plant generation equipment. A good working knowledge of polyphase AC theory is recommended as a prerequisite; however, a thorough refresher of the important fundamentals is covered at the beginning of the course. Objectives: At the end of this course, students should be able to:

• State the fundamental principles of generating electricity • Identify the main components of a generator rotor and the stator • Describe the components and operation of the excitation system • Explain the components and operation of a typical governor control system • Describe the concepts of real power (MW), reactive power (MVAR), and power factor • Discuss the main characteristics that affect the operation of the generator • Discuss the relationship between power system load and generation

Industrial Boilers (OKS-IB)

Duration: 3 Days Course Description: This instructor-led course is designed for plant operators and managers of package and industrial-type water-tube boilers for businesses, industry, campuses, and hospitals. This course will be of interest to personnel with management, operations, maintenance or supervisory experience who wish to learn more about industrial-type boilers. Recommended Audience: This course is designed for package and industrial-type water-tube boiler operators, supervisors, and others associated with plant operation. Objectives: At the end of this course, students should be able to:

• Discuss steam and water properties • Discuss basic concepts of heat transfer and metallurgy • Explain boiler and steam water circuits, boiler components, and flue gas flow path • Describe the purpose and basic operation of boiler support equipment • Describe the control process, measurements, and burner management control systems • Describe plant start-ups, shutdowns, and abnormal operations • Describe the operation and safety considerations of a steam distribution system



Introduction to Scrubber Operation (OKS-ISO)

Duration: 2 Days Course Description: This course is designed to discuss the operations of modern SO2 scrubbers used on coal-fired boilers. The federal regulations, principles of operations, types of scrubbers in use, and the systems associated with scrubber operations are emphasized. This course focuses on the operating systems and processes in a wet scrubber system. Recommended Audience: This course is designed for plant operators and managers involved in SO2 reduction, but will be of interest to personnel with management, operations, maintenance or supervisory experience who want to learn more about the wet flue gas desulfurization FGD process. Objectives: At the end of this course, students should be able to:

• Identify provisions of the Clean Air Act Amendments of 1990 • Identify FGD Systems designed to reduce SO2 emissions • Identify properties and production processes of lime and limestone • Identify the different types of scrubbers to include design considerations • Recall operating characteristics of Lime and Limestone Handling Systems • Recall operating characteristics of Lime and Limestone Preparation Systems • Identify operating characteristics of Absorber Systems (liquid side) • Identify operating characteristics of Waste Removal & Dewatering Systems • Identify operating characteristics of Sludge Disposal Systems • Identify operating characteristics of flue gas reheaters • Identify operating characteristics of Particulate Removal Systems • Identify control, operation, and maintenance methods for scrubbers

Large Steam Turbine-Generator Operations (OKS-LSTGO)

Duration: 4.5 Days Course Description: This instructor-led course is designed to discuss the principles associated with the operation of steam turbines and generators. The fundamentals of plant operation(s) are emphasized. The discussions also target the role the operating staff plays in optimizing plant operations. Recommended Audience: This course is designed for power plant personnel involved in the operation of turbines and generators. The course is tailored to meet the needs of auxiliary operators, shift supervisors, operating superintendents, I&C technicians, and engineers. Objectives: At the end of this course, students should be able to:

• Describe the steam flow path through a large steam turbine • Discuss the major turbine components • Describe the function of the major valves for the steam turbine • List and describe the operation of the support systems associated with the steam turbine • Discuss the importance of turbine supervisory instrumentation and list the major components monitored • Explain the construction and operation of a generator



Operational Leadership & Management Skills (OKS-OLMS)

Duration: 3 Days Course Description: This instructor-led course is designed to introduce and practice skills needed to develop and maintain effective teams. Recommended Audience: Plant operations staff, from the outside operator to the Operations Supervisor should attend this course. Experience has shown that including maintenance and other supporting organizations enhances the team building experience for the site. Objectives: At the end of this course, students should be able to:

• Describe effective techniques for assembling a team • Explain how a team leader should be selected • Describe effective team communication techniques • Describe basic techniques for conflicting management • Discuss ways to optimize team performance

OSHA 10-Hour Outreach Training Program for General Industry (OKS-OOTP)

Duration: 2 Days Course Description: This instructor-led course is designed to meet site, client, or job specific needs, including utility, health care, and maintenance personnel. Recommended Audience: Employees who wish to develop skills that enhance their ability to protect themselves from workplace hazards. The focus of this training is on hazards that are common to all industrial facilities, as well as those that are unique to an employee’s workplace. Objectives: At the end of this course, students should be able to:

• Identify workplace hazards related to specific safety programs while on the job • Discuss worker protections provided by the Occupational Safety and Health Act (OSHA) • Discuss organizational and jurisdictional aspects of OSHA • Know where to find OSHA requirements for employers • Describe common workplace hazards, including those that are most frequently cited by OSHA

during inspections • Explain basic measures to mitigate common workplace hazards



Process Control Fundamentals (OKS-PCF)

Duration: 4.5 Days Course Description: This instructor-led course is designed to teach personnel the principles of process control of actual processes using manufacturers’ instruments. Recommended Audience: This course is designed for control technicians and engineers in the power industry, but will be of interest to personnel with management, operations, maintenance or supervisory experience who wish to learn more about process control. Objectives: At the end of this course, students should be able to:

• Define the basic terminology used to describe process control systems • Describe the principles, applications, and dynamics of process control • Explain the characteristics of simple and multiple capacity processes • State the methods and principals involved in tuning control loops

Relay Protection for Operators (OKS-RPO)

Duration: 1 Day Course Description: This instructor-led course is designed to explain how protective relaying detects abnormal conditions on the power system and how, together with power circuit breakers, protective relaying is able to isolate and remove abnormal conditions in order to limit damages and outages. Recommended Audience: This course is designed for all operations personnel in the power industry who ensure protective relays are in service and that all equipment, buses and lines in their operational boundaries are always protected. Objectives: At the end of this course, students should be able to:

• Describe the role protective relays play in an electrical power system • Describe the construction and operation of electromechanical and solid state relays • Identify NEMA (National Electrical Manufacturers Association) protective relay device numbers • Explain relay coordination, including zones of protection • List and categorize the general types of protective relay devices • Describe how fuses and overcurrent relays operate and identify typical applications • Describe how frequency relays operate and identify typical applications



Simple Cycle Fundamentals (OKS-SCF)

Duration: 3 Days Course Description: This instructor-led course is designed for plant operators and managers in the power industry with a focus on simple cycle combustion turbine operations and maintenance. System operators/dispatchers will also find the course material beneficial for system operations and planning. Recommended Audience: This course should be attended by power plant personnel involved in the operation and/or maintenance of combustion turbines, including heavy-duty and aero-jet derivative types. Objectives: At the end of this course, students should be able to:

• Discuss the basic laws of thermodynamics and energy conversion • Explain the primary flow paths for gas turbine intake air, fuel, and cooling and sealing air • Explain the basic operation of the gas turbine, generator, and major support systems • Discuss the purpose and primary function of each major component • Describe the sequence of events for a gas turbine start-up and shutdown

Simulator-Based Coal-Fired Plant Operations (OKS-SBCF) (Includes Simulator-Based Boiler Tube Failure Diagnostics)

Duration: 5 Days Course Description: This instructor-led course is designed to discuss the principles associated with the operations of conventional coal-fired power plants, as well as provide guidance in evaluating key indications of boiler tube failures. The fundamentals of plant operations are emphasized, as well as the fundamentals of properly identifying and locating boiler tube leaks. The discussions and use of a simulator target the role the operating staff plays in optimizing plant operations. This course can be customized at no additional cost for operators or engineers and managers. Recommended Audience: This course is designed for operators, engineers and managers in the power industry, but will be of interest to personnel with operations, maintenance, or supervisory experience who wish to learn more about Coal Fired Operations and Boiler Tube Failure Diagnostics. Objectives: At the end of this course, students should be able to:

• Explain the characteristics and flow paths of a coal-fired plant • Describe all major plant systems • Identify the sequence of major events during a plant start-up and shutdown • Discuss current coal-fired plant activities, trends, and technologies • Use the high-fidelity coal-fired simulator to start the plant from cold conditions, operate the plant

over various load conditions, and shut down the plant • Determine if a tube leak exists • Identify where the leak is most likely to be located • Estimate the extent of the leakage • Determine factors for subsequent actions



Simulator-Based Combined Cycle Plant Operations (OKS-SBCC)

Duration: 4.5 Days Course Description: This instructor-led course is designed to provide hands-on operation of a combined cycle unit. Operating best practices are emphasized. The discussions and use of a high-fidelity simulator allow operators to practice and perfect routine, abnormal and infrequent operating scenarios in a safe environment without risk to equipment. Recommended Audience: This course is designed for operators, engineers and managers in the power industry who wish to improve their skills operating a combined cycle power plant under a variety of normal and abnormal operating conditions. Objectives: At the end of this course, students should be able to operate with increased confidence while:

• Preparing the combined cycle unit for start-up • Changing from simple cycle to combined cycle configuration and back • Properly operating the unit under routine conditions and load changes • Preparing the combined cycle unit for shutdown • Shutting down the unit following normal operating practices • Interpreting alarms and their relationships quickly • Effectively responding to abnormal operating conditions, including GT (gas turbine) flame out,

HRSG (heat recovery steam generator) tube leaks, unit runbacks, etc.

Simulator-Based Combined Cycle Power Plant Operations Overview Duration: 4.5 Days Course Description: This instructor-led course is designed to discuss the principles associated with the operations of combined cycle power plants. The fundamentals of plant operations are emphasized. The discussions and use of a simulator also target the role the operating staff plays in optimizing plant operations. This course can be customized at no additional cost for operators or engineers and managers. Recommended Audience: This course is designed for operators, engineers and managers in the power industry, but will be of interest to personnel with operations, maintenance, or supervisory experience who wish to learn more about combined cycle power plants. Objectives: At the end of this course, students should be able to:

• Explain the unique characteristics and flow paths of a combined cycle plant • Describe all major plant systems • Identify the sequence of major events during a plant start-up and shutdown • Discuss current combined cycle activities, trends, and technologies • Use the high-fidelity combined cycle simulator



Title V Refresher Training (OKS-TVRT)

Duration: ½ Day Course Description: This instructor-led, site-specific training program is designed to prepare facility operators to meet the numerous requirements and responsibilities associated with emitting air pollutants. During the training, the focus will be on the student’s site EPA (Environmental Protection Agency) Title V permit, in order to prepare facility operators to meet regulatory and permitting requirements associated with routine, maintenance, abnormal, and emergency operating conditions. Recommended Audience: This course is designed for anyone that operates, maintains, or is responsible for equipment that is subject to EPA Title V air permit terms and conditions. Objectives: At the end of this course, students should be able to:

• List all facility emission units • Determine operational limitations, record keeping, monitoring and sampling, and reporting

requirements for each emission unit as required by the Title V permit • Discuss emission unit operational restrictions under abnormal conditions, such as high ozone

days in summer months • Determine what actions must be taken by operations staff if continuous monitoring equipment

becomes inoperable • Discuss what actions must be taken by operations staff if permit operating conditions are violated • Explain actions that an operator should take when asked by a regulatory representative to tour

and inspect the facility • Discuss what actions must be taken by operators when continuous emissions monitors are taken

out of service for routine maintenance or repairs • Discuss possible sanctions that may be taken against the plant’s owner, operator, and employees

given a realistic plant operating scenario if the Title V permit is violated

Utility Boiler Operations (OKS-UBO) Duration: 4.5 Days Course Description: This instructor-led course is designed for plant operators and managers in the power industry, but will be of interest to personnel with management, operations, maintenance or supervisory experience who wish to learn more about power plants with large utility type boilers. System operators/dispatchers will also find the material covered in this course beneficial for system operations and planning. Recommended Audience: This course is designed for personnel with, at minimum, basic power plant knowledge. It is most applicable for operations personnel. Objectives: At the end of this course, students should be able to:

• Discuss steam and water fundamentals, heat transfer concepts, and basic metallurgy • Describe factors affecting plant efficiency • Discuss the operation of boiler auxiliary equipment • Describe different types of process controls for boilers and turbines



Writing Plant Operating Procedures (OKS-WPOP)

Duration: 3 Days Course Description: This instructor-led workshop is designed to provide students with the skills needed to write specific and effective power plant administrative, operations, and maintenance procedures. Effective written procedures and work instructions are critical to worker accuracy and efficiency in performing a task. A procedure’s effectiveness depends essentially on two criteria, the accuracy of the technical information and the way in which the information is presented to the user. These two criteria are stressed during the presentation of this course. Recommended Audience: This workshop is designed for plant operators, maintenance technicians, and managers in the power industry who are responsible for writing and maintaining administrative, operations, and maintenance procedures. Objectives: At the end of this course, students should be able to:

• Describe the two criteria that determine a procedure’s effectiveness • List the three stages of the procedure development process • State the roles and responsibilities of the writer, users, and reviewer in the procedure

development process • Describe the four elements of the communication cycle • Describe how the medium affects the readability of a procedure • Explain the three stages of the procedure writing process



PERFORMANCE KNOWLEDGE SERIES

Advanced Performance Analysis and Troubleshooting for Power Plants (PKS-APA)

Duration: 4.5 Days Course Description: This 4½ day course teaches attendees how to diagnose root causes of fossil and combined cycle power plant performance deficiencies. Over 25 different case studies are presented and solved, beginning with test data on specific components, followed by pertinent performance calculations, and ending with a “root cause” analysis of the problem. Diagnostic flowpaths, using “expert system” techniques, are provided for many of the case studies. The case studies are based on GP’s extensive experience in trouble shooting and testing all types of power plant equipment. Topics are optimally arranged to allow engineers from both plant types to pick and choose the equipment of most interest to them without any loss of continuity. Attendees have the option of attending the first 3½ days on the Rankine cycle plant, the last 3½ days on the combined cycle plant or the full 4½ day program. Recommended Audience: This course is for experienced power plant personnel who are knowledgeable in power plant components/systems. Objectives: At the end of this course, students should be able to:

• Troubleshoot capacity and efficiency shortfalls of all major power plant components • Identify where thermal losses are occurring • Determine if problems are due to equipment or operational issues • Act to effectively improve heat rate • Monitor improvements and continually reassess strategies for optimum performance

Fundamentals of Power Plant Performance for Utility Engineers (PKS-FPPP)

Duration: 4.5 Days Course Description: This 4½ day course teaches attendees how to test and monitor power plant equipment and improve unit heat rate. The course presents design and operating theories of power plant equipment. It also emphasizes efficiency and testing with full consideration given to the expectations and limits of component equipment. The laws of thermodynamics and the principles of heat transfer are reviewed and applied to equipment operation and efficiency. Actual test data is used to calculate turbine efficiency, condenser cleanliness, turbine cycle heat rate, turbine cycle heat rate corrections, boiler efficiency, and feedwater heater performance. The perspective of performance testing and monitoring is maintained throughout. Recommended Audience: This course is designed for engineers, engineering managers, and plant engineers. Objectives: At the end of this course, students should be able to:

• Recognize and use standard testing methods • Determine the performance levels of major plant equipment • Test performance accurately and interpret results • Improve the efficiency of plant operations

Performance Knowledge Series 14


Heat Rate Awareness (PKS-HRA)

Duration: 2.5 Days Course Description: This 2½ day course provides attendees with heat rate concepts, controllable and non-controllable losses, and the effects of component performance on operating costs. The focus will be on developing a detailed understanding of the heat rate effects of operating practices, unit optimization, and environmental compliance. Recommended Audience: This course is designed for operators, supervisors, engineers, and management who are directly involved in the daily operation of the plant. Objectives: At the end of this course, students should be able to:

• Discuss the details of heat rate concepts • Explain controllable and non-controllable losses • Explain the effects of component performance on operating costs • Discuss how heat rate affects operating practices, unit optimization, and environmental

compliance

Improving Combined Cycle Power Plant Performance (PKS-CPPP) Duration: 2.5 Days Course Description: This 2½-day course provides attendees with heat rate concepts, controllable and non-controllable losses, and the effects of component performance on operating costs for a conventional power plant. The focus will be on developing a detailed understanding of the heat rate effects of operating practices, unit optimization, and environmental compliance. Recommended Audience: This course is designed for control room operators, shift supervisors, plant engineers, and plant management personnel. Objectives: At the end of this course, students should be able to:

• Recognize the principles of thermodynamics relating to the combined cycle • Describe Brayton cycle and Rankine cycle performance parameters • Determine the performance levels of major plant equipment • Determine if performance problems are due to equipment or operational issues • Act to effectively optimize combined cycle plant performance

Performance Knowledge Series 15


NUCLEAR INSTRUCTOR-LED TRAINING

BWR Generic Fundamentals (BWR GF) Course Duration: 8-12 Weeks Course Description: This instructor-led course is designed to prepare nuclear power plant licensed operators to take the USNRC’s Generic Fundamentals Examination. These training materials address the three sections (Components, Reactor Theory and Heat Transfer, Fluid Flow, and Thermodynamics) required on the NRC’s Generic Fundamentals Examination. Recommended Audience: This course is designed for reactor operators and senior reactor operators preparing for the USNRC’s Generic Fundamentals Examination. Shift technical advisors, plant engineers, plant managers, and training personnel responsible for providing training on plant equipment and systems will also benefit from this course Objectives: At the end of this course, students should be prepared to pass the USNRC Generic Fundamentals Examination:

• Explain the theory and safe operation of mechanical and electrical equipment and components required for the safe and efficient operation of a nuclear reactor

• Troubleshoot basic problems associated with the operation of mechanical and electrical equipment and components required for the safe and efficient operation of a nuclear reactor

• Explain the processes, nuclear theory, and safe operation required to operate neutron absorbers, equipment, and components required to safely and efficiently control the fission of nuclear fuel in a BWR nuclear reactor

• Troubleshoot basic problems associated with the operation of mechanical and electrical equipment and components used to safely and efficiently control the fission of nuclear fuel in a BWR nuclear reactor

• Explain the theory and safe operation of heat transfer and fluid flow equipment and components required for the safe and efficient operation of a nuclear reactor

• Troubleshoot basic problems associated with the operation heat transfer and fluid flow equipment and components required for the safe and efficient operation of a nuclear reactor

Nuclear ILT Series 16


PWR Generic Fundamentals (PWR GF) Course

Duration: 8-12 Weeks Course Description: This instructor-led course is designed to prepare nuclear power plant licensed operators to take the USNRC’s Generic Fundamentals Examination. These training materials address the three sections (Components, Reactor Theory and Heat Transfer, Fluid Flow, and Thermodynamics) required on the NRC’s Generic Fundamentals Examination. Recommended Audience: This course is designed for reactor operators and senior reactor operators preparing for the USNRC’s Generic Fundamentals Examination. Shift technical advisors, plant engineers, plant managers, and training personnel responsible for providing training on plant equipment and systems will also benefit from this course Objectives: At the end of this course, students should be prepared to pass the USNRC Generic Fundamentals Examination:

• Explain the theory and safe operation of mechanical and electrical equipment and components required for the safe and efficient operation of a nuclear reactor

• Troubleshoot basic problems associated with the operation of mechanical and electrical equipment and components required for the safe and efficient operation of a nuclear reactor

• Explain the processes, nuclear theory, and safe operation required to operate neutron absorbers, equipment, and components required to safely and efficiently control the fission of nuclear fuel in a PWR nuclear reactor

• Troubleshoot basic problems associated with the operation of mechanical and electrical equipment and components used to safely and efficiently control the fission of nuclear fuel in a PWR nuclear reactor

• Explain the theory and safe operation of heat transfer and fluid flow equipment and components required for the safe and efficient operation of a nuclear reactor

• Troubleshoot basic problems associated with the operation heat transfer and fluid flow equipment and components required for the safe and efficient operation of a nuclear reactor



ACAD Basic Curriculum Fundamentals (ABC) Course

Duration: 8-12 Weeks Course Description: This instructor-led course is designed to prepare prospective nuclear power plant personnel and current nuclear power plant personnel with a well-rounded understanding of the basic fundamental theories and principles about how the components and equipment they work with are designed to operate. Recommended Audience: This course is designed for nuclear plant operators, nuclear plant technicians, nuclear plant maintenance personnel, and nuclear plant managers in the nuclear power industry. System operators/dispatchers will also find the course material beneficial for system operations and planning. Objectives: At the end of this course, students will be more knowledgeable about the operation of reactor plant equipment and components:

• Explain and use basic mathematical concepts, calculators, scientific notation, unit analysis, logarithms, algebra, geometry, trigonometry, and graphs

• Explain, use, and perform calculations associated with units, unit analysis, basic –physics concepts, weigh and mass, acceleration, gravity, momentum, energy and conservation of energy, and power

• Explain, use, perform calculations associated with, and apply the basic concepts of thermodynamic units and properties, heat and heat transfer, steam, fluid flow, and heat exchangers

• Explain, use, perform calculations associated with, and apply the basic concepts of valves, pumps, heat exchangers, steam traps, filters and strainers, air compressors, refrigeration machines, heating, ventilation, and air conditioning (HVAC), lubrication principles, steam turbines, diesel engines, and hangers and snubbers

• Explain, use, perform calculations associated with, and apply the basic concepts of electrical theory, voltage production, DC theory and circuits, DC circuit inductance and capacitance, DC generators, DC motors, batteries, basic AC Theory, basic AC reactive components, three phase power, AC generators and transformers, AC motors, electrical test instruments and measuring devices, system components and protection devices, basic electronics

• Explain, use, perform calculations associated with, and apply the basic concepts of instrumentation and control concepts, temperature sensors and detectors, pressure sensors and detectors, level sensors and detectors, flow sensors and detectors, valve actuators and position indicators, miscellaneous sensors and detectors, chemistry instrumentation, and radiation detectors

• Explain, use, perform calculations associated with, and apply the basic concepts of atoms, molecules, elements, and compounds, chemical properties and structures, acids and bases, demineralizers and ion exchangers, primary reactor coolant chemistry, corrosion, and chemistry hazards

• Explain, use, perform calculations associated with, and apply the basic concepts of structures and properties of metals, plant materials, brittle fracture, and thermal shock

• Explain, use, perform calculations associated with, and apply the basic concepts of components, structure, and identification of the atom, mass defect and binding energy, radioactive decay and neutron interactions, nuclear cross section, fission, and neutron classification, neutron life cycle, delayed neutrons and reactor kinetics, coefficients, and reactor plant operations

• Explain the theory and safe operation of mechanical and electrical equipment and components required for the safe and efficient operation of a nuclear reactor.

• Explain and apply basic concepts associated with atomic structure, nuclear interactions and reactions, fission process, and reactor operation



GPM PRO MAINTENANCE TECHNICIAN COURSES

SAF-001: Electrical Safety and Lockout/Tagout Duration: 1 Day Course Description: This course provides information on potential safety hazards, safety precautions, personal protective equipment, general emergency response, and the local lockout/tagout program. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to discuss:

• Potential workplace hazards • Associated precautions • General responses to plant emergencies • Personal protective equipment used in the plant • Personnel responsibilities under the local lockout/tagout program

SAF-002: Electrical Safety for Qualified Electrical Personnel

Duration: 1 Day Course Description: This course provides guidance in order to comply with OSHA and NFPA 70E electrical safety regulations, including arc flash protection. Recommended Audience: This course is designed for electrical technicians, electricians, and personnel using lockout/tagout on electrical systems. Objectives: Upon completion of this course, the participants will be able to discuss:

• Arc flash protection • Working on energized equipment and personal protective equipment used in the plant • Personnel responsibilities under the local lockout/tagout program

GPM PRO Maintenance Technician Courses 19


SAF-003: Mechanical Safety and Lockout/Tagout

Duration: 1 Day Course Description: This course provides information on potential safety hazards, safety precautions, personal protective equipment, general emergency response, and the local lockout/tagout program. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to discuss:

• Potential workplace hazards and the associated precautions • General responses to plant emergencies • Personal protective equipment used in the plant • Personnel responsibilities under the local lockout/tagout program

SAF-004: Electrical Safety for Non-Electrical Personnel

Duration: 1 Day Course Description: This course provides an overview for compliance with OSHA and NFPA 70E electrical safety regulations, including arc flash protection. Recommended Audience: This course is designed for all facility non-electrical and non-technical personnel. Objectives: Upon completion of this course, the participants will be able to describe the following:

• General safety hazards and precautions associated with electrical systems • Electrical tool and equipment safety • Voltage level conventions for electrical systems • Electrical system lockout/tagout requirements • Requirements associated with arc flash protection • Proper use of personal protective equipment • Electrical safety requirements for batteries and DC systems



GEN-001: Basic Math

Duration: 5 Days Course Description: This course provides information on the concepts associated with basic algebra, basic geometry, measurements, and basic trigonometry. Recommended Audience: This course is designed for mechanical and electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Reduce fractions • Calculate with mixed numbers • Perform calculations with measurements • Perform conversion of measurements • Read a number line • Define exponents • Define bases • Know formulas • Use algebra to solve problems • Perform multiplication and division of polynomials • Perform calculations using the Pythagorean Theorem • Define plane geometry • Perform calculations using geometry principles • Use trigonometric functions to calculate the sides of a triangle

GEN-002: Scaffolding

Duration: 3 Days Course Description: This course provides information on the concepts associated with procedures, precautions, and limitations for safely erecting and/or dismantling fabricated frame scaffolding. There are hands-on exercises for erecting scaffolding. Recommended Audience: This course is designed for electrical and mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Safely set up, inspect, and then dismantle fabricated frame scaffolding



GEN-003: Systematic Problem Solving and Troubleshooting

Duration: 1 Day Course Description: This course provides information on the concepts associated with systematic troubleshooting. Recommended Audience: This course is designed for all maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Use a systematic method to troubleshoot systems and processes.

EM-101: Basic Electricity – Direct Current Duration: 5 Days Course Description: This course provides information on the basic concepts of direct current (DC) electricity and magnetism, including electrostatics, basic circuit concepts, and measurement of electrical quantities and associated numerical concepts, Ohm’s Law, practical circuits, electromagnetism, and electrical measurements. There are hands-on exercises for device operation and simple circuit construction and analysis. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to explain:

• The function and operation of DC electrical devices • The function and characteristics of basic DC circuits

EM-102: Basic Electricity – Alternating Current

Duration: 10 Days Course Description: This course provides information on the basic concepts of alternating current (AC) electricity, including AC waveforms, electrical measurements, resistance, inductance, capacitance, impedance, multi-phase circuits, and transformer action. There are hands-on exercises, device operation, and simple circuit construction and analysis. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to explain:

• The function and operation of AC electrical devices • The function and characteristics of basic AC circuits



EM-103: Electrical Print Reading

Duration: 5 Days Course Description: This course provides the participant with the basic understanding of electrical prints and components associated with electrical print reading; it also provides the participant with the ability to interpret simple ladder logic diagrams used for programmable logic controller (PLC) programming. There are hands-on exercises for print reading. Recommended Audience: This course is designed for electrical maintenance technicians, but is also used for cross-training of mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain and interpret electrical prints • Explain and interpret ladder logic diagrams.

EM-104: Test Equipment

Duration: 3 Days Course Description: This course provides information on the four categories of testing, safety precautions associated with testing, and the use and care of different test equipment to include Doble test sets, megohmmeter function and operation, and various applications for thermography and infrared scanning. There are hands-on exercises for inspection and use of given test equipment. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, design, and use of given test equipment

EM-105: Wiring Duration: 3 Days Course Description: This course provides information on the wiring requirements, material identification, and the installation and splicing of wiring. There are hands-on exercises for wiring installation. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Properly identify wiring materials • Determine the wire required for a given installation • Install and splice wiring



EM-106: Batteries

Duration: 1 Day Course Description: This course provides information on the concepts associated with industrial batteries and Uninterruptible Power Supplies (UPS), battery and UPS function, battery and UPS design, battery maintenance, storage and transportation, installation and removal, and potential faults. Recommended Audience: This course is designed for mechanical and electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, design, construction, and hazards of industrial batteries • Install, remove, and maintain industrial batteries • Identify potential battery faults • Describe the purpose of a UPS in a battery system

EM-107: National Electrical Code Overview

Duration: 2 Days Course Description: This course provides an overview of proper wiring practices as presented in the National Electrical Code (NEC). Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• List the general topics covered in the NEC • Given a copy of the NEC, be able to locate and discuss the requirements pertinent to industrial

electrical wiring and distribution



EM-108: Conduit Bending

Duration: 3 Days Course Description: This course provides information on calculating and making conduit bends. There are hands-on exercises for bending and installing conduit. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Calculate bends • Make bends • Install conduit runs

EM-200: Industrial Electronics

Duration: 5 Days Course Description: This course provides information on the function and circuit analysis of power supplies, amplifiers, integrators, comparators, and oscillators. There are hands-on exercises for wiring and analyzing the various circuits. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Assemble and analyze common electronic circuits

EM-201: Transformers Duration: 3 Days Course Description: This course provides information on the concepts associated with transformers, transformer function, transformer design, transformer maintenance, transformer faults, and transformer inspecting and testing. There are hands-on exercises for transformer wiring and installation. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, various designs, and construction of transformers • Maintain and identify causes of transformer failure



EM-202: Motor Theory

Duration: 3 Days Course Description: This course provides information on the principles of operation associated with motors and motor components, and the AC/DC theory of operation, including torque, pullout torque, and slip. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Define the following terms: motor, motor action, and generator action • Describe the operation of the following AC motors: three-phase induction motor, three-phase

synchronous motor, split-phase induction motor, shaded-pole induction motor, capacitor-start induction motor, capacitor-run motor, repulsion-start motor, and reluctance motor

• Describe the operation and characteristics of the following DC motors: shunt DC motor, series DC motor, and compound DC motor

EM-203: AC and DC Generator Theory

Duration: 2.5 Days Course Description: This course provides information on the concepts associated with generators, generator function, generator design, three-phase voltage, and load sharing. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, design, and construction of AC and DC generators



EM-204: Motor Controls

Duration: 5 Days Course Description: This course provides information on the concepts associated with AC and DC motor fundamentals, motor control fundamentals, control of motor starting, and motors and motor controllers. The lessons cover a wide range of topics such as motor enclosures, nameplate data, AC motors, magnetic contactors, control circuits, wye-delta starters, speed controllers, AC/DC machine maintenance, and motor control circuit maintenance. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, design, and construction of motor controllers • Install, remove, and maintain motor controllers • Identify the causes of motor controller failure

EM-205: DC Cranes and Controls

Duration: 3 Days Course Description: This course provides information on the function and troubleshooting of DC crane controls. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, design, and construction of DC cranes and the control equipment • Interpret crane control prints • Troubleshoot crane control fault

EM-206: Electrical Troubleshooting

Duration: 5 Days Course Description: This course provides information on the concepts associated with systematic troubleshooting of instrumentation systems. Participants use practical application of troubleshooting techniques in exercise scenarios. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Apply a systematic method of troubleshooting to electrical and motor control circuits



EM-300: Basic Programmable Logic Controllers

Duration: 5 Days Course Description: This course provides information on programmable logic controller (PLC) concepts, hardware, software, and ladder logic functions (relay contacts, timers, and counters). There are hands-on exercises for configuration and programming. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Create simple ladder logic programs • Trace ladder logic states

EM-302: AC and DC Drives

Duration: 3 Days Course Description: This course provides information on solid-state drive concepts, drive-based motor control, drive and motor setup, and drive programming. There are hands-on exercises for setting up AC and DC drives. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain operation of AC and DC drives • Set up AC and DC drives • Configure and program AC and DC drives

EM-303: Basic Digital Circuits

Duration: 5 Days Course Description: This course provides information on the basic digital electronics concepts, gates, circuits, flip-flop-based circuits, and troubleshooting techniques. There are hands-on exercises for circuit construction. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Perform number system conversions • Write simple logical expressions • Create simple logic circuits • Evaluate expressions using Boolean algebra and Karnaugh maps • Troubleshoot digital circuits



EM-400: Instrumentation

Duration: 3 Days Course Description: This course provides information on the theory and operation of various process measurement devices and transmitters. Lessons include transmitter operation and calibration using analog and SMART technologies. This course also covers the operation and troubleshooting of several common valve actuators. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the fundamentals of measurement • Evaluate temperature, level, flow, pressure, and force weight- and motion-measuring instruments • Troubleshoot various types of actuators

EM-401: Valve and Valve Actuators

Duration: 5 Days Course Description: This course provides information on the types of valves and actuator used as control elements, valve components, and valve applications. There are hands-on exercises for equipment setup and evaluation. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Identify valve components, types of valves, and their uses • Explain actuator and positioner operation • Identify valve information from markings and nameplate information

EM-402: Analytical Measurement

Duration: 1 Day Course Description: This course provides information on the concepts associated the operation and calibration of analytical sensors. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function and calibration of sensors and instruments for conductivity, pH, ORP (oxidation-reduction potential), and selected optical and combustion product-measuring equipment.



EM-403: Process Control Fundamentals

Duration: 5 Days Course Description: This course provides information on the fundamentals of process control and PID (proportional, integrated derivative) loop tuning. Lessons include characteristics of process, criteria for loop response, and controller tuning methods. This course also introduces advanced control methods, including cascade and feedforward control methods. There are extensive hands-on exercises for process measurements, controller setup, and process tuning. Recommended Audience: This course is designed for electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Discuss critical process characteristics • Describe control schemes, including two-position, proportional, integral, and derivative (PID)

control • Manually tune a control loop using different tuning methods • Perform auto loop tuning • Evaluate process changes on a tuned control loop • Troubleshoot process control problems

MM-101: Measurement & Tools

Duration: 3 Days Course Description: This course provides information on the proper use of measuring tools to make basic linear and angular measurements, hand tools, and power tools. Recommended Audience: This course is designed for electrical and mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Use measuring tools to make basic measurements • Use hand tools to perform basic operations • Use portable and other power tools to drill, cut, bend, and thread



MM-102: Rigging

Duration: 2 Days Course Description: This course provides information on the concepts and principles associated with rigging equipment, its use, inspection, planning, and proper selection of rigging equipment. Hands-on exercises are used to familiarize the trainee with equipment selection and safety when tasked with rigging a given load. Recommended Audience: This course is designed for electrical and mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain and demonstrate the different functions and use of equipment used to safely lift a load or install components using given rigging equipment

MM-103: Introduction to Bearings and Lubrication

Duration: 2 Days Course Description: This course provides information on the concepts associated with bearings, bearing function, bearing design, bearing maintenance, installation and removal, expected load and wear patterns, bearing faults, and lubrication. There are hands-on exercises for bearing removal and installation. Note: This course is an abbreviated combination of MM-206, Lubrication, and MM-207, Bearings. Recommended Audience: This course is designed for electrical and mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, design, and construction of bearings • Install, remove, and maintain bearings • Identify causes of bearing failure • Explain the function of lubricants • Explain the proper methods for greasing bearings



MM-104: Bolts and Fasteners

Duration: 2 Days Course Description: This course provides information on the concepts associated with threaded and bolted fasteners, retaining rings, clamps, pins, keys, and locking devices; the specifications for fasteners; and the assembly of fasteners. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function and selection of fasteners • Properly assemble fasteners

MM-105: Mechanical Print Reading

Duration: 5 Days Course Description: This course provides an understanding of information found on mechanical drawings and prints, and provides the participant with the ability to understand and identify components and how to identify dimensions of tapered and machined surfaces. There are hands-on exercises for print reading. Recommended Audience: This course is designed for mechanical maintenance technicians, but is also used for cross-training of electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Read, understand, and identify given components on a mechanical print • Draw a pictorial of a mechanical system to include pneumatic or hydraulic circuits

MM-106: Combustion

Duration: 3 Days Course Description: This course provides information on the theory of combustion, associated equipment applied to combustion, safety, and related safety issues associated with combustion. There are hands-on exercises for inspection and identification of equipment. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the theory, function, and design of combustion equipment • Understand heat transfer and the safety issues when working on or maintaining this equipment



MM-201: Power Transmission: Clutches

Duration: 1 Day Course Description: This course provides information on the concepts associated with clutches; clutch function; clutch design; clutch maintenance, installation, and removal; and basic clutch faults. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, design, and construction of clutches • Install, remove, and maintain bearings • Identify causes of clutch failure

MM-202: Power Transmission: Belt Drives

Duration: 1 Day Course Description: This course provides information on the concepts associated with belt drives; belt drive function; belt drive design; belt drive maintenance, installation, and removal; and belt drive faults. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, design, and construction of belt drives • Install, remove, and maintain belt drives • Identify causes of belt drive failures

MM-203: Power Transmission: Couplings

Duration: 1 Day Course Description: This course provides information on the concepts associated with couplings, coupling function, coupling design, and the difference between a rigid and flexible coupling. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, design, and construction of couplings • Explain the difference between rigid and flexible couplings • Explain the following coupling terms: hub, shaft, key, match, marks, bore, and gap



MM-204: Power Transmission: Chain Drives

Duration: 1 Day Course Description: This course provides information on the concepts associated with chain drives; chain drive function; chain drive design; chain drive maintenance, installation, and removal; and chain drive faults. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, design, and construction of chain drives • Install, remove, and maintain chain drives • Identify causes of chain drive failure

MM-205: Power Transmission: Gearing

Duration: 1 Day Course Description: This course provides information on the concepts associated with gears, gear function, gear backlash, gear lubrication, and gear ratios. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function of gears • Define terminology associated with gears • Identify the following gear arrangements: spur gear, helical gear, herringbone gear, bevel gear,

worm gear, and planetary gear • Describe how to measure backlash in a gearing arrangement



MM-206: Lubrication

Duration: 5 Days Course Description: This course provides information on the concepts associated with lubrication, lubrication properties, lubrication testing, lubricant contaminants, and gear lubrication. Recommended Audience: This course is designed for mechanical and electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the chemical composition of lubricants and the testing methods for lubricants • Discuss hydraulic lock, hydrodynamic lubrication, elasto-hydrodynamic lubrication, EP oils, and

non-EP oils • Describe causes of gear failure and the proper methods for greasing bearings • Explain the aspects of a good lubrication program

MM-207: Bearings

Duration: 5 Days Course Description: This course provides information on the concepts associated with bearings; bearing function; bearing design; bearing maintenance, installation, and removal; expected load and wear patterns; and bearing faults. There are hands-on exercises for bearing removal and installation. Recommended Audience: This course is designed for mechanical and electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, design, and construction of bearings • Install, remove, and maintain bearings • Identify causes of bearing failure

MM-208: Mechanical Crane Inspections

Duration: 2 Days Course Description: This course provides information on the mechanical inspection of Electrical Overhead Traveling (EOT) cranes. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Discuss the mechanical inspections performed on EOT cranes • Assist in the inspection of EOT cranes



MM-209: Fans, Blowers, and Compressors

Duration: 3 Days Course Description: This course provides information on the concepts associated with air systems; air system functions; air system design; air system maintenance, installation, and removal; and air system faults. Recommended Audience: This course is designed for mechanical and electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, design, and construction of air systems • Install, remove, and maintain air systems • Identify causes of air system failures

MM-301: Shaft and Coupling Alignment

Duration: 5 Days Course Description: This course provides information on the importance of proper alignment and alignment methods, the cause of misalignment and how to correct for error such as soft foot and thermal growth using dial indicators, and coupling alignment using dial indicators and lasers where applicable. There are hands-on exercises for shaft and equipment alignments. Recommended Audience: This course is designed for mechanical and electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Successfully identify and correct a given source of misalignment using dial indicators or lasers where applicable

• Demonstrate an alignment exercise using given tools and equipment



MM-302: Pipefitting

Duration: 5 Days Course Description: This course provides information on the codes and standards, types of piping and associated components, specifications, and fitting and supporting techniques. There are hands-on exercises for bending fitting and installing pipe. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Read and interpret pipefitting information from drawings and blueprints • Identify piping materials • Identify and discuss standards and specifications • Fit up and join pipes, tubes, and associated system components

MM-303: Seals and Packing

Duration: 1 Day Course Description: This course provides information on identification and installation of packing and mechanical seals and their applications. There are hands-on exercises for removing and installing packing and mechanical seals. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain and/or demonstrate the correct way to safely inspect and install packing and/or mechanical seals on a given piece of equipment

MM-304: Pumps and Pump Repair

Duration: 3 Days Course Description: This course provides information on the concepts associated with pumps and pump application, operation, hazards, and troubleshooting and repairing common problems; it also explains how to draw and label simple pump curves. There are hands-on exercises for inspection and repair of pumps and their associated equipment. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the function, design, and construction of given pumps • Troubleshoot a given problem



MM-400: Hydraulics and Pneumatics

Duration: 5 Days Course Description: This course provides information on the concepts associated with hydraulics and pneumatics, hydraulic and pneumatic systems and their components, fluid principles, hydraulic and pneumatic system design, hydraulic and pneumatic schematic symbology, and the use of schematics to troubleshoot these systems. Recommended Audience: This course is designed for mechanical and electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Explain the advantages of hydraulics and pneumatics, Pascal’s Law, Boyle’s Law, Charles’ Law, the General Gas Law, fluid dynamics, pneumatic system symbols, filtration in pneumatic systems, and pneumatic system cylinders and valves

MM-403: Industrial Electricity and Electronics for Mechanics

Duration: 5 Days Course Description: This course provides information on basic electricity and electronic concepts and devices. There are hands-on exercises for component and circuit operation. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Identify electrical and electronic components • Explain the operation of these components and the operation of simple circuits

WE-101: Structural Welding

Duration: 5 Weeks Course Description: This course provides information on oxyfuel cutting and shielded metal arc welding (SMAW) structural welding. There are extensive hands-on exercises for burning and welding. Recommended Audience: This course is designed for mechanical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Make cuts using oxyfuel equipment • Weld T-joints using SMAW equipment



WE-102: Pipe Welding

Duration: 5 Weeks Course Description: This course provides information on SMAW pipe welding. There are extensive hands-on exercises for welding. Recommended Audience: This course is designed for mechanical and electrical maintenance technicians. Objectives: Upon completion of this course, the participants will be able to:

• Weld pipe in 2G and 5G positions using SMAW equipment



EMPLOYEE LEADERSHIP, ENGAGEMENT, AND CULTURE SOLUTIONS

Accountability Duration: 4 hours Course Description: This course teaches the skills and explains the attitude that is necessary for creating an accountable organization. In today’s business climate, it is more important than ever for team members to hold themselves accountable; individuals are depended upon to implement actions that align with the values, competencies, and strategies of the organization. While the term “accountability” is heard, there is often a great deal of confusion about what this work means and to whom it applies. In this course, participants explore the true meaning of accountability and how it relates to them in their day-to-day duties. Recommended Audience: Individuals at all levels Objectives: At the completion of this course, the learner will be able to:

• Define accountability, responsibility, and empowerment • Rate yourself and your team on the PowerMeter • Discuss the Account-Able Choice • Identify obstacles to being accountable • Speak the language of empowerment and accountability • Apply a five-step model to create accountability in others

Building High-Performing Teams

Duration: 8 hours Course Description: Creating and sustaining an effective team requires an investment of time and energy in making it happen – teams don’t just happen naturally, certainly not the high-performing sort. Using BlessingWhite’s FORCE model, this program equips managers and leaders with the framework for getting teams off to a winning start. Recommended Audience: Managers, Leaders Objectives: At the completion of this course, the learner will be able to:

• Have clarity on the fundamentals of effective team-working • A compelling purpose • Agreement on the key outcomes • Assessment of current team effectiveness • Creating clarity on the issues and interferences that hinder team effectiveness • Create action plans for improvement • Understand “Teamship” rules • Create a roadmap for future development • Sustain improvement in team performance

Employee Leadership, Engagement, and Culture Solutions 40


Career Coaching for Managers

Duration: 4 hours ILT or 2 hours VILT Course Description: Managers are the critical link in helping each individual understand what he or she does well and adapt it to what the business needs. Managers will leave the Career Coaching for Managers learning experience with a solid understanding of career management principles, a pragmatic framework, and tangible plans for action and conversation.

Recommended Audience: Managers Objectives: At the completion of the course, the learner will be able to:

• Group visualization of a great career coach • Use BlessingWhite’s proprietary X model of employee engagement and career fit • Use round-robin ways to build trust • Apply experiential risk-taking activity • Guidelines managers can give their employees to prepare for a career coaching conversation • Build structured career coaching plans • Tips and strategies for handling challenges like no obvious career opportunities, employees who

don’t know what they want, low performers and top performers • Company-specific references to career development policies and resources • Apply BlessingWhite research highlights to dispel myths and explain best practices • Use group discussion and peer coaching throughout to generate ideas and hone strategies

Change Leadership

Duration: 4 hours Course Description: Change is in every new project, every new customer, and every improvement in products or services. Change is survival. This course teaches the skills that leadership needs in order to lead during times of change.

Recommended Audience: Managers Objectives: At the completion of this course, the learner should be able to:

• Recall the four stages of change • Identify the five organizational elements that affect the process of change • Recall the five-step approach for communicating change • Identify the tool to analyze resistors and drivers of change



Coaching for Performance

Duration: 4 hours Course Description: Successful organizations create environments in which people can achieve their potential through guidance, assistance, and support. Coaching is a skill that can be utilized to create that environment and to support team members in ways that allow them to contribute to their fullest. When coaching becomes an integral part of doing business, employees are engaged; this results in greater productivity and the retention of top talent. This course provides participants with the tools to coach effectively, and it enables the performance improvement of all team members. Recommended Audience: Managers Objectives: At the completion of this course, the learner will be able to:

• Identify the benefits of coaching • Follow a three-stage Leader as Coach Model • Identify coaching opportunities with direct reports and peers • Solicit the ideas of others during a coaching session using effective questioning skills • Apply active listening skills during a coaching session • Apply the four-step GROW Model to coach direct reports and peers • Respond effectively to difficult situations using one of five techniques • Implement an action plan for formal and informal follow-up • Provide reinforcement and development feedback to direct reports and peers on a day-to day

basis Communicate with Clarity

Duration: 8 hours Course Description: Every function and activity that takes place in an organization involves some form of direct or indirect communication. The success of these functions and activities directly depends on the ability of the people in the organization to communicate effectively. This course focuses on the process of creating open communication that increases rapport and productivity, and participants will identify concrete steps and processes that will truly help them improve their communications skills. Recommended Audience: Manager Objectives: At the completion of this course, the learner will be able to:

• Describe the five steps to creating open communication • Access communication skills and identify areas of strength and development • Determine the most appropriate method for sharing messages • Demonstrate the appropriate nonverbal skills to enhance communication with others. • Create assertive statements • Apply open-ended questioning techniques to increase two-way communication • Use active listening skills to improve rapport and productivity in the working environment • Respond effectively when receiving feedback



Delegation

Duration: 4 hours Course Description: Delegation is an overlooked and undervalued tool that managers can use to complete an ever-increasing list of work responsibilities. This course provides managers with the skills to effectively delegate work to others. There is often confusion about the true meaning and nature of delegation. In discussing the definition, participants begin to realize that delegation is about assigning meaningful tasks that can challenge employees and provide them with opportunities to build their skills. Recommended Audience: Manager Objectives: At the completion of this course, the learner will be able to:

• Define delegation • Break personal barriers to delegation • Apply situational leadership to delegation • Decide the tasks to delegate and the tasks to keep • Determine the right person to whom to delegate the task • Plan and conduct a four-step delegation meeting • Follow up on a delegated task • Obtain the results you expect from a delegated task

Driving Engagement

Duration: 8 hours Course Description: Driving Engagement is a process that includes reflection, feedback, analysis, planning, practice and action. It helps managers establish trusting work relationships, which are a key driver of employee engagement. Online activities and tools help ensure relevant, effective group learning and enable managers to apply concepts back on the job with every person on their team. Recommended Audience: Managers Objectives: At the completion of this course, the learner will be able to:

• Understand what engagement is and why it matters • Learn the factors that impact engagement and clarify their roles • Identify actions for taking control of their own engagement • Prepare for an engagement partnership discussion with at least one employee • Identify actions they can take to establish trust, build confidence and unleash the potential of their

team • Be prepared to establish individualized engagement partnerships with every person on their team



Emotional Intelligence

Duration: 8 hours Course Description: Research has proven that our emotional intelligence (EQ) is more reliable in predicting success than our intellectual intelligence. In this course, we explore the topic of EQ and how to develop our own EQ; thereby enhancing our success with our career and relationships both inside and outside of work. Emotional intelligence increases our ability to make effective decisions, build relationships, deal with stress, and cope with change. Recommended Audience: Managers Objectives: At the completion of this course, the learner will be able to:

• Define emotional intelligence and how it relates to personal and organizational success • Apply tools to increase personal skills: self-awareness and self-management of personal

emotions • Analyze and interpret online assessment results from the EQ-I Inventory • Apply tools to increase social skills: recognizing the emotions in others and responding to those

emotions

The Engagement Equation Duration: 8 hours Course Description: Managers can’t make anyone engaged. The Engagement Equation is a comprehensive resource that helps leaders utilize the context of the engagement initiative. Recommended Audience: Managers Objectives: At the completion of this course, the learner will be able to:

• Create a common language of engagement • Recognize the satisfaction and contribution drivers on individual team members • Create a team environment that fuels engagement • Discuss employee engagement with their teams • Identify their own engagement levels • Develop strategies to drive their engagement through one-on-one discussions



Executive Coaching

Duration: 1 on 1 coaching per assignment Course Description: Sooner or later, your high-level leaders are likely to encounter a situation in which they’ll welcome insights and guidance from another successful business leader. Our executive coaches can step in at those times. They’ll deliver one-on-one, personalized coaching engagements to address agreed-to organizational and individual needs. Recommended Audience: Executives Objectives: Varies per assignment

Facilitate Effective Meetings Duration: 4 or 8 hours Course Description: Meetings are often described as being one of the biggest time wasters in the work environment. Countless hours are devoted to meeting attendance, which can comprise a large portion of an organization’s resources. However, the problem is not the actual meeting, but rather how the meeting is planned and facilitated. Poor planning and facilitation are guaranteed to result in a nonproductive meeting and a waste of company resources. This course is designed to help participants utilize tools and methods to plan, prepare, and facilitate a productive meeting that will capitalize on the time and talents of all attendees. Recommended Audience: Managers Objectives: At the completion of this course, the learner will be able to:

• Apply four steps to successfully facilitate meetings • Create an effective purpose statement • Identify intended outcomes to achieve the purpose • Develop an agenda that is focused on achieving intended outcomes • Understand the logistics of setting up a meeting • Apply three tools that keep a meeting on track • Resolve challenging attendee behaviors • Utilize a method for reviewing a meeting that gets results on action items



Feedback: Giving and Receiving

Duration: 4 hours Course Description: This course teaches the skills that are necessary to both give and receive constructive and positive feedback in a way that maintains relationships and increases performance. Feedback opens the door to discussion and problem solving, and it is essential to the growth and development of the individual and the organization. Recommended Audience: Individuals at all levels Objectives: At the completion of the course, the learner will be able to:

• Define feedback • Understand the importance of the approach to giving feedback • Identify guidelines for giving feedback • Demonstrate the ability to use observation versus judgment • Apply steps to giving constructive feedback • Apply steps to giving positive feedback • Apply guidelines for receiving feedback

Handling Conflict

Duration: 4 or 8 hours Course Description: Conflict is an inevitable dynamic in the work environment. Unfortunately, it usually carries a negative connotation. Conflict, in and of itself, is neither “good” nor “bad.” What makes a conflict situation productive or destructive is the way in which issues and information are analyzed, approached, and communicated. Successful teams and managers have the ability to not only address, but to utilize differences in a way that increases the overall strength of the team. This course teaches the skills and perspectives that are necessary to effectively manage conflict. Recommended Audience: Individuals at all levels Objectives: At the completion of the course, the learner will be able to:

• Define conflict • Recognize the five styles of conflict resolution and how to best adapt your style and approach to a

conflict situation • Understand your preferred style of conflict resolution • Apply the Stop, Yield, Go Model to collaborative conflict resolution • Apply techniques to managing emotions during conflict • Use active-listening skills to improve the working environment • Apply assertive language techniques to express your needs and respect the needs of others



Helping Others Succeed

Duration: 8 hours with pre-session self-assessment and feedback Course Description: Helping Others Succeed is a flexible, time-saving process that incorporates exclusive feedback, analysis, planning and dialogue tools. It equips leaders at all levels to actively engage employees in individualized coaching for high performance, engagement and career success. Managers become more precise in how they coach and support their team members. Recommended Audience: Managers Objectives: Helping Others Succeed can make the difference with managers at all levels, regardless of their skill, tenure and confidence. At the completion of this course, the learner will be able to:

• Create an environment where ideas, feedback and concerns are freely discussed • Increase their personal satisfaction and success • Deliver on the needs of their organization and keep individual team members energized • Make the most of their team members’ unique talents • Build their teams’ “bench strength” • Retain top talent

Their employees will: • Be more productive and produce higher-quality work • Attain greater satisfaction • Develop and grow professionally • Be able to achieve their personal goals while delivering on the organization’s • Experience an increased sense of ownership to • Multiply their reasons to stay — and stay engaged

High Performance Culture Scan

Course Description: Our High-Performance Culture Scan measures how well your leaders and business practices align with your espoused organizational values. We provide a thoughtful analysis and presentation that is informed by a blend of an online employee survey, one-on-one interviews with key leaders and focus groups with new and veteran employees. Recommended Audience: Senior Executives Objectives: At the completion of this course, the learner will know how to perform the High Performance Culture Scan through:

• On-line employee surveys to collect a broad range of perspectives • Focus groups to gather stories and examples • One-on-one interviews to gather the most specific and candid information to enable effective

choices of possible strategies and change initiatives.



High Performance Leadership Assessment

Duration: 360 feedback assessment Course Description: Leaders are often viewed as either results- or people-oriented. Exceptional leaders, however, are both. Our online assessment measures a leader’s integration of traditional business competence and the personal connection that inspires commitment in employees, customers and other stakeholders. Recommended Audience: Managers, Executives Objectives: At the completion of this course, the learner will be able to:

• Better understand their leadership • Identify specific strengths and weaknesses • Identify potential “blind spots” where their self- assessments do not align with perceptions of their

feedback providers • Plan conversations to investigate blind spots • Create plans for developing weaknesses and leveraging strengths • Inspire greater employee commitment and create an environment that drives high business

performance. Hiring Talent - Right Person, Right Job Duration: 8 hours Course Description: In any organization, selecting the right person for the right job is a challenge. When the challenge is met, turnover is low, morale and productivity are high, and great customer service is provided. This course is designed to provide information and skills to assess, build, and conduct high-quality selection interviews in order to decide on the right person for the right job. Recommended Audience: Managers Objectives: At the completion of this lesson, the learner will be able to:

• Recognize the importance of selecting the right candidate • Calculate the cost of turnover • Explain the organization’s hiring process • Apply a four-step interviewing process • Identify job competencies and value behaviors for an open position • Create behavior-based interview questions • Conduct an effective selection interview • Decide on the best candidate



Influencing Across the Matrix

Duration: 2 days with online pre-work Course Description: Many organizations have turned to the matrix: a structure that allows companies to respond efficiently to market needs and keep up with the shifting nature of a complex and global business setting. Influencing Across the Matrix is a workshop that provides the knowledge and skills needed to effectively navigate matrix environments and help your organization reach its maximum potential. Recommended Audience: Individuals at all levels Objectives: At the completion of this course, the learner will be able to:

• Be better equipped to navigate a matrix environment, where they may have little positional power • Be able to form stronger networks across the organization and more effectively build sponsorship

for their ideas • Gain stakeholders’ buy-in and support • Solicit the cooperation of others • Drive their priorities

It’s Your Career

Duration: 4 hour ILT or 2 hour virtual workshop Course Description: The foundation for employees’ future career success is an understanding of their engagement drivers and the capabilities they have to move the organization’s strategy forward. It’s Your Career enables participants to take ownership of their own careers. Recommended Audience: Individuals at all levels Objectives: At the completion of this course, the learner will gain:

• A new perspective on today’s career landscape and effective career management • Clarity on career drivers, strengths, and differentiators • Ideas for exploring opportunities within the organization • A plan to enlist support for your career development • Familiarity with additional tools for taking control of your career



Leading Change

Duration: 4 hours Course Description: Change is a constant in any organization. The important factors in leading change initiatives are to help employees understand the nature of change, and to get them refocused on what are either new job responsibilities or new ways to perform existing job responsibilities. In this program, we examine the impact of change, how to build change resilience and how to lead change. Participants will learn how to connect with others, and how to build trust while appropriately aligning and focusing teams. Recommended Audience: Managers Objectives: At the completion of this course, the learner will be able to:

• Understanding the three stages of change that people and organizations go through • Identify what stage of change people are in by their words or actions • Discuss personal reactions to change and rethink the more self-defeating aspects of their

reactions to change • Identify actions to lead and communicate organizational change through each stage • Identify five areas of the organization that leaders can change

Leading in a Virtual Environment

Duration: 8 hours Course Description: Leading in a Virtual Environment is a process for those leading others across distance. This workshop presents leadership fundamentals and then applies them to actual virtual leadership situations. It offers tools and strategies to make leaders more effective virtually. Participants learn and use skills and tools through a mix of instruction, lecture, simulation and practice. Recommended Audience: Managers Objectives: At the completion of this course, the learner will be able to:

• Increase the environment of trust and productivity with virtual team members • Use four critical communication skills essential to virtual leadership • Apply feedback from virtual associates and be equipped to lead productive virtual partnership

discussions • Develop best practices for virtual team meetings and conference calls • Lead virtually with more effectiveness as coach, connector and campaigner • Develop strategies and carry out action plans for enhancing their own virtual leadership style and

practices



Leading Out Loud

Duration: 2 days Course Description: Leading Out Loud develops leaders who can drive business results through authentic communication. This intense but highly practical workshop provides real-time application of key leadership concepts and communication tools for inspiring action. Leaders leave with a specific message to deliver to a specific audience on a relevant leadership challenge. Recommended Audience: Managers, Executives Objectives: At the completion of this course learners will develop:

• A consistent leadership communication point of view across the organization • A conceptual model for authentic communication and the tools to apply it • Significant progress on a current business challenge due to reflection, writing and focused

coaching on the clarity and meaning of the leadership’s communication on the issue • A new standard for candid conversation and constructive feedback

Leading Technical People+

Duration: 1 to 3 days with online pre work and self-assessment, feedback from peers Course Description: Technical professionals bring unique capabilities, values and expectations to the workplace. Leaders of these highly skilled employees face special challenges. Leading Technical People + equips these managers with skills and strategies for making the most of the knowledge, expertise, independence and confidence of today’s specialized knowledge workers Recommended Audience: Managers Objectives: At the completion of this course, the learner will be able to:

• Effectively lead technical professionals • Handle increased span of control, “player-coach” roles and challenging team dynamics • Transform expert individual contributors into successful leaders of people • Establish high-performance cultures in the organization’s divisions or departments • Improve morale and retain top talent • Create an environment that fosters innovation • Achieve increased productivity — whether the organization is matrixed or hierarchical, growing or

plateauing or experiencing large-scale change • Support succession-planning initiatives • Build more-effective project teams



Mentoring

Duration: 4 hours Course Description: Mentoring is one way to transfer expertise and knowledge to new workers. Mentoring has been proven to reduce turnover and increase employee satisfaction. This course provides an opportunity for a mentor and his/her protégé to work together, learn about each other and explore the benefits of the mentoring relationship. Recommended Audience: Mentors and protégés attend together Objectives: At the completion of this course, the learner will be able to:

• Define your role and responsibilities as a mentor or protégé in the mentoring process • Understanding the phases of mentoring and the activities in each phase • Understand your mentor’s or protégé’s interaction style • Set and manage expectations for the mentoring relationship • Listen with openness and understanding • Provide supportive feedback • Coach mistakes without commanding or criticizing

MPG®: The Success Connection

Duration: 1.5 days with online pre work and self-assessment, feedback from manager Course Description: MPG: The Success Connection (also known as “Managing Personal Growth”) is a process that incorporates exclusive feedback, analysis, planning and dialogue tools for enthusiastically delivering on personal and organizational goals. Employees craft specific action steps, including a detailed plan for discussing their increased job performance and satisfaction with their manager. Recommended Audience: Individuals at all levels Objectives: At the completion of this course, the learner, through MPG, will be able to identify actions to:

• Strengthen performance management systems • Change organizational culture • Operationalize business strategies • Engage and energize employees • Develop and retain high-potentials • Encourage individual accountability, innovation, and creative thinking • Systematize coaching and improve manager/employee relationships • Equip employees to own their development and careers



The Outthinker Process

Duration: 2 days Course Description: The Outthinker Process equips leaders and their teams with a practical, repeatable method to develop and adjust an innovative strategy that helps them outthink and outperform their competition. Recommended Audience: Managers, Executives Objectives: At the completion of this course, the learner will have:

• Command over a set of strategic and innovative thinking tools • Experience applying these tools to real problems • The ability to apply these tools to problems you face every day

Partnering for Performance

Duration: 8 hours Course Description: All too often, performance management is viewed as being primarily the end-of-year performance review. In truth, performance management is an ongoing, year-round function. The annual review is merely the culmination of the performance conversations that have taken place throughout the year. In this course, managers learn how to collaboratively develop performance goals, provide feedback and coaching toward those goals, and review performance results. These three activities make up the performance management cycle. Recommended Audience: Managers Objectives: At the completion of this course, the learner will be able to:

• Use a three-phase process to effectively manage performance • Assess employee strengths and development opportunities • Apply the SMART goal-setting formula • Help employees prepare for the goal-setting discussions • Apply follow-up techniques to ensure commitments, goals, and standards are being met • Apply a structured approach to conducting the performance review • Use language that focuses on development vs. criticism • Establish a safe climate for collaborative performance discussions • Apply collaborative techniques to create a two-way dialogue • Handle difficult performance discussions



Presentation Skills

Duration: 8 hours Course Description: Powerful presentation skills increase a person’s ability to educate and influence audiences – the average presenter’s loss, is the exceptional presenter’s gain. Ideas, products, and concepts must be presented concisely and compellingly. This course teaches a presenter to develop and deliver a clear, concise message that will quickly and effectively gain the attention of the audience. Recommended Audience: Individuals at all levels Objectives: At the completion of this course, the learner will be able to:

• Identify the benefits of a powerful presentation • Create an opening that will capture audience attention • Apply a five-step process for preparing a powerful presentation • Utilize techniques to add variety, interest, and emphasis • Manage nervousness • Discuss the power of visual, verbal, and vocal skills • Use visual aids effectively (handouts, charts, PowerPoint slides) • Encourage audience participation • Manage difficult questions and audience members

Problem Solving and Decision Making

Duration: 8 hours Course Description: Employees in every organization find themselves solving problems on a regular basis. The ability to identify a problem, pinpoint its true cause, and find a workable solution is essential for success. In this course, participants will learn the process of identifying problems proactively, uncovering the most likely cause, and determining innovative solutions, all while providing impact and benefit to the organization. Recommended Audience: Individuals in all levels Objectives: At the completion of this course, the learner will be able to:

• Define your role in problem solving • Identify barriers to effective problem solving • Apply a six-step problem-solving process • Select appropriate tool(s) to effectively problem solve



Provide Powerful Service

Duration: 4 hours Course Description: Given today’s business and economic climate, it is important for participants to experience and understand the reality of their customers. The purpose of this course is to identify best practices and their supporting skills so that employees can continue to provide excellent service to both internal and external customers. Recommended Audience: Individuals at all levels, managers of small teams Objectives: At the completion of this course, the learner will be able to:

• Recognize and understand the perspectives of both internal and external customers and appreciate our impact on the ability to get their needs met

• Use a consultative and partner-based approach to facilitate solutions for internal and external customers

• Apply your expertise in ways that provide value • Provide positive feedback to colleagues on the use of partnership behaviors; ask for and accept

feedback from colleagues

Putting Values into Action Duration: 8 hours Course Description: Putting Values Into Action is a flexible workshop that helps employees at all levels understand and live organizational values. Participants leave the workshop with specific action steps, including a detailed plan for discussing with their managers how to put organizational values into practice. Recommended Audience: Individuals at all levels Objectives: At the completion of this course, the learner will be able to:

• Retain key talent • Gain commitment to their vision, values and principles • Enhance morale and motivation • Improve decision making • Solidify employee-manager partnerships



Stress Management

Duration: 4 hours Course Description: Stress is a normal part of everyday life. A person’s ability to understand and manage their stress has a direct correlation to effective performance in the workplace. In this course, participants will learn how stress works, recognize personal sources of stress, understand the effects of stress, develop coping strategies, and create an action plan to reduce stress and improve productivity. Recommended Audience: Individuals at all levels and entry-level managers Objectives: At the completion of this course, the learner will be able to:

• Apply a three-step process to manage your stress • Define stress • Discuss how stress works • Identify personal sources of stress • Apply effective strategies to increase resilience • Implement an action plan to reduce stress and improve personal productivity

Taking Control of your Engagement

Duration: 8 hours Course Description: Taking Control of Your Engagement is a blended learning experience that equips individuals to assess, increase and sustain their engagement levels — maximizing both performance and satisfaction — so that their organization can build a vibrant workforce and reach its business goals. Recommended Audience: Individuals at all levels Objectives: At the completion of this course, the learner will:

• Understand what engagement is -- and isn’t • Know their own engagement level • Be aware of personal values and job conditions that influence their satisfaction at work • Be able to align their interests and talents with the goals of the organization • Be able to identify actions they can take to increase their satisfaction and contribution -- to

become more engaged



Teamwork

Duration: 4 hours Course Description: This course is about creating a team environment with the people with whom you work each day. The team environment that you create can and will contribute to a positive and productive work group. In this course, participants will learn techniques for translating team goals into individual goals, empowering all team members to participate, encouraging collaboration amongst team members, and monitoring the team’s progress using structured tools and process. Recommended Audience: Managers Objectives: At the completion of this course, the learner will be able to:

• Identify telltale signs that the teamwork with your team needs attention • Apply techniques to translate goals to individual team members • Apply techniques to empower all team members to participate • Apply techniques to encourage collaboration amongst all team members • Discuss techniques to track the team’s environment and to make adjustments • Recognize how teamwork is often more beneficial than individual performance

Time Management

Duration: 8 hours Course Description: In today’s business climate, every member of the organization is challenged to accomplish more in a given day. This can be difficult and lead to increased stress for employees. In this course, participants will learn many time management tools and techniques that not only help them complete their projects and tasks more efficiently, but also help them manage their stress load. Recommended Audience: Individuals at all levels Objectives: At the completion of this course, the learner will be able to:

• Define time management • Develop an effective planning process • Identify time wasters and what to do about them • Create an action plan for future development



Why Should Anyone Be Led by You?

Duration: 2 days Course Description: Throughout the Why Should Anyone Be Led by You? process, leaders work on their own strategic business challenges. They develop a detailed strategy for “being themselves – more – with skill” to excite the exceptional performance of their teams and colleagues. Since they will have practiced and fine-tuned the application of that strategy to their business issues, the impact on the job is immediate. Recommended Audience: Managers, Leaders Objectives: At the completion of this course, learners will be able to:

• Assess the needs of their followers and modify their leadership approach appropriately • Deploy their personal values, strengths and even weaknesses to maximize their effectiveness as

leaders • Understand and integrate inherent tensions of leadership • Size up situations and adapt their leadership behavior without losing their unique differentiators to

drive results • Build a thriving community of aligned, engaged team members • Communicate more effectively by considering not only their authentic point of view but also

considering their followers’ readiness for change • Tap into a peer leadership community and expand their influence beyond their teams


Knowledge. Performance. Impact.

Corporate HeadquartersGP Strategies Corporation70 Corporate Center11000 Broken Land Parkway, Suite 200Columbia, MD 21044

instructor-led training courses - gpilearn connect catalog... · (includes simulator-based boiler...

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