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CEO’s Message | Now Open | Fourth of July Discounts | What’s in it for me? | Team Member Spotlight

Groundbreaking at VQ | Community Corner | Excellence Award & Team Performance Winners | Photo Hunt

In this issue...

J U L Y 2 0 1 2

A Monthly Publication for the Team Members of Gila River Casinos.

Anyone in any position can lead by example. All it takes is a can-do attitude and the kind of approach to guest service exemplified in the GILA way. There are many ways to prove you are a leader who leads by example.

• Practicewhatyoupreach–makesureyou follow the advice you give to others

• Stepup–Alwaysbewillingtogotheextramile and those around you will do the same

• Sticktoit–Showfollowthroughandalways finish what you start

Follow these simple steps and you will inspire those you work with. Together, we will lead Gila River Casinos to be the best of the best while we exceed our guest’s expectations on every level.

Sincerely,John J. James

Team Members,

Great leadership is the mark of great companies and great leaders lead by example. Leaders who lead by example provide inspiration for their Team Members, boost productivity and create an environment where work is a team effort in which everyone shares responsibilities and success together.

MESSAGE FROM THE CEO JOHN J. JAMES

NOW OPEN Reuben’s Deli is now open at Wild Horse Pass Hotel & Casino. Food court General Manager,

Ed Healy along with Team Members Jacob, Dea and Michelle welcomed the first guests to

the new restaurant on Tuesday, June 26th.

• RawhideWesternTown• 5:00pm–10:00pm• Livemusicthroughouttown• Actionpackedperformances• $3.00offadmission

• Tailgategamesstartat5:00pm• First20,000fansreceiveafreet-shirt• FireworksspectacularpresentedbyGilaRiverCasinos• Ticketdiscountsupto$50.00• GotoourTeamMemberIntranetsiteforpricesandavailability

“I slept and dreamt that life was joy. I awoke and understood that life was service.

I served and realized that service is joy.” - Rabindranath Tagore

The hardest thing to convey to our newest team members, or even a few

that have been here for 15+ years, are the personal benefits of delivering

exceptional guest service. Granted, it’s great for the guests and for the

organization. But addressing: “What’s in it for me?” with skeptical peers is

difficult because buying-in takes both effort and a leap of faith. On the

other hand, those that have bought-in already understand that guest service is actually for them because the world is largely governed by the rule of cause

& effect (i.e. whatever is given out must come back in one form or another).

So whether it’s for the Community, for promotion, for teamwork or for praise

from grateful guests, try guest service on for size if you haven’t already. By simply

picking a reason, work can transform from daily drudgery to a 15+ year vacation with friends, guaranteed.

WHAT’S IN IT FOR ME?

ArizonA DiAmonDbAcks vs. sAn Diego PADres

A stAr sPAngleD shoot out

FOuRTH OF JuLY DISCOuNTSTheFourthofJulyisnearlyhereandGilaRiverCasinosTeamMembersreceive

discountsattwogreatevents:

For this month’s Team Member spotlight, I caught up with Karen Henthorn and believe me that is no easy task. As Assistant Beverage Manager at Wild Horse Pass Hotel & Casino Karen is busy, busy, busy. Karen is part of a team that oversees the beverage department at Wild Horse Pass. “I help the bartenders and servers keep things running smoothly,” says Karen. “I make sure they have the tools to do their jobs and be as successful as they can be.”

Karen has been with Gila River Casinos since 2004 and she was among the Team Members who made the transition to the Ovations team when the new Wild Horse Pass Hotel & Casino opened in October of 2009. She loves her job and the people she gets to work with everyday. She appreciates that everyday in her position is different.

When Karen isn’t working here at Gila River Casinos, she loves to be in the kitchen. “I love to cook and bake,” she says. Her favorite recipes are for pickles and according to at least one of her Team Members, they are incredible.

TEAM MEMbER SPOTLIGHT

K aren HentHornAssistant Beverage ManagerShift – DaysProperty Wild Horse Pass Hotel & Casino

Duties Supervises bars and servers while maintaining and ordering inventory ensuring supplies are on hand and workspaces are clean

Service Star Comments by Nena Clark, OvationsFinancialAssistant“This manager goes above and beyond at all times. She is always on the floor and available for help, questions or anything else that is needed. As a manager she is very visible and very willing to do whatever is needed to get the job done. Karen truly cares about her employees as well as the guests. I have never had a situation in which I ask her for something and she does not do everything possible to get it accomplished. Karen follows up on all requests and is very time

oriented on getting things turned into payroll to ensure that the employee has what they need”

Gila River Indian Community youth are making a difference in the areas of community service, heritage, healthy lifestyles and the environment. Members

of the Akimel O’odham/Pee-Posh Youth Council will attend the 2012 United National Indian Tribal Youth, (UNITY) conference held

in Phoenix during the month of July to learn how to be an effective influence in the community through Youth Council.The first shovels were in the ground at Vee Quiva

Casino & Hotel last month. Gila River Indian Community Governor Gregory Mendoza joined other speakers and

dignitaries involved in the project to kick off construction. Vee Quiva Casino & Hotel is scheduled for completion

in the summer of 2013.

GROuNDbREAKING AT COMMuNITY CORNER

Find at least five differences in this image of the Fourth of July and submit your answers to Justin Sullivan in Public Relations for a chance to win a pair of movie tickets. Just be sure to include your name, department, extension and your location to be eligible to win. One winner from each property will be drawn each month. Good Luck! Lastmonth’swinners:StevenVerra–WHP,EulaliaMedina–LB,RosemaryBallesteros-VQ Must be a current GRGE/Ovations Team Member to participate.

ExCELLENCE AWARD WINNERS FOR THE MONTH OF JuNE TEAM PERFORMANCE AWARDS FOR THE MONTH OF JuNE

Ovations Rita Soto | WHP Kurt Schroeder | WHP Jessica Lovio | WHP Kyle Smith | WHP

Cage & Collections Michelle Kenton | WHP Marcus Williams | LB

Casino Games – bingo Bong Cho | LB NancyRoberts|VQ

Casino Games – Poker MartinSolarezSr.|VQ

Hotel Operations Jenny Davids | WHP Maria Trevizo | WHP

Information Systems Anthony Mezzulo | WHP

Operations – Housekeeping Stella Juan | LB

Operations – Maintenance AdrianPerez|VQ DaveEisner|VQ

Slot Floor NilsHansen|VQ J Mitch Mitchell | WHP

Security RudySalais|VQ

Ovations | WHP Kurt Schroeder Arturo Soto Andrew Dickey Kladi Sulaj

Slot Technical | WHP Efrain Salazar Brandon Pettigrew Frank Maldonado Edean Clitso William Nelson Vivian Arviso

Casino GamesTable Games | WHP

Cindy Anzaldo Joseph Depta Michael Donnelly Reba Manuel Magdalena Merklin Michael Orosco

Amanda Salerno David Van Linden David Walker

OperationsMaintenance | WHP

Alejandro Osuna Jeffrey Peterson Jesus Muro Jr. Eric Allison Gilberto Contreras Leonard Scott

Security | All Sites Alfonso Contreras WHP Desiree Pablo WHP Benno Zielonka WHP Robert Morrow LB Frankie Wakolee LB GlendoraMeltonVQ MatiasNunezVQ JeremyBeadlesVQ

Operations Landscape | VQ

Guilyami Miller Jose Garcia William Holmes Darrell Justin Sr. Pedro Caballero Rigoberto Becerra Abel Torres Colin Juan Samuel Ballesteros

Operations Transportation | Lb

Jose Tapetillo Ronald Navoa