Institutional Capacity Building for DFIs: The DBP Experience

(Second presentation)

Isidro A. SobrecareyVice President and Chief of Staff

Office of the ChairmanDevelopment Bank of the

Philippines

ADFIAP-CEO Forum VIIIDec. 5-7, 2011, Thimphu, Bhutan

DBP’s DBP’s Corporate Culture ProgramCorporate Culture Program

The Strategy -The Strategy -

Value FormationValue Formation

Human Resource ManagementHuman Resource Management

The DBP Human Resource Experience

The DBP Human Resource Experience

HR investment = Financial + Social Dividends

The DBP Human Resource Experience

HR investment = Financial + Social Dividends

Organizational and People Transformation

Non-Performing AccountsNon-Performing Accounts

Economic Difficulty Economic Difficulty

and and

Political InterventionsPolitical Interventions

World Bank wanted DBP World Bank wanted DBP CLOSEDCLOSED

BankruptBankrupt

1986 Rehabilitation Plan1986 Rehabilitation Plan

ViabilityViability

ProfessionalismProfessionalism

IntegrityIntegrity

Unifying Force

Corporate Culture Program

Unifying Force

DBP Rehabilitation and Institutional Strengthening

DBP Rehabilitation and Institutional Strengthening

Values reform

DBP Rehabilitation and Institutional Strengthening

Values reform

Organizational reform

DBP Rehabilitation and Institutional Strengthening

Credit process reform

Values reform

Organizational reform

Changes Through

Corporate Culture

dramatic turnaround in business growth and image rebuilding

conduct of personal and professional lives

Institutionalization of

Corporate Culture

DBP Family Guiding Principle of HRM Strategy

Weekly Monday Commentaries Weekly Monday Commentaries

DBP Family Credo (Head Office and Branches)

Concepts, norms and values supportive of Corporate Culture Themes

DBP Family TraditionsDBP Family Traditions

“If we accept that banking is people, then our human resource must have the highest strategic value to our organization.”

DBP HRM Programs

Innovative training programs

Knowledge transfer and replication

Echo training

Alternative training media more effective training in less time

and less cost

Career and Development Programs

Targeted selection

Assessment Center

Quality Circles: QuEST

Continuing Professional Education

HR Programs (cont.)HR Programs (cont.)

Excellence Awards Excellence Awards President’s AwardPresident’s Award DBP’s BestDBP’s Best

New Performance New Performance Evaluation SystemEvaluation System

New Performance Evaluation System

CSC-model

shift from 360 degree appraisal to rigid performance measurement indicators and ratings

interdependencies of HR systems, programs and processes

Corporate Culture

interdependencies of HR systems, programs and processes

Corporate Culture

interdependencies of HR systems, programs and processes

unifying force

Corporate Culture

interdependencies of HR systems, programs and processes

unifying force

Core Values: Integrity, Competence, Teamwork and Professionalism

Global Paradigm

Corporate Culture not as abstract entities

Found not in archives

Very hearts and minds of people

Not a one shot deal

Sustaining Corporate Culture

Viability through values and virtues

Fulfilling DBP Mission under exceptionally sound values and virtues

Values: Efficient Vehicle for Development

AWARDSAWARDS

andand

CITATIONSCITATIONS

Personnel Management Association of the PhilippinesPersonnel Management Association of the Philippines

EMPLOYER OF THE YEAREMPLOYER OF THE YEAR

Senate Committee on Civil Service Senate Committee on Civil Service

and Government Reorganizationand Government Reorganization

Center for ExcellenceCenter for Excellence

Asian Institute of ManagementAsian Institute of Management

and and

Far Eastern Economic ReviewFar Eastern Economic Review

People Development and ManagementPeople Development and Management

Convenor’s Group of Public Sector Unions and Convenor’s Group of Public Sector Unions and

Association in coordination with the Association in coordination with the

Civil Service CommissionCivil Service Commission

EMPLOYEE-FRIENDLY EMPLOYEREMPLOYEE-FRIENDLY EMPLOYER

Hewitt AssociatesHewitt Associates

AMONG THE TOP TEN EMPLOYERSAMONG THE TOP TEN EMPLOYERS

BEST HUMAN RESOURCE BEST HUMAN RESOURCE DEVELOPMENT PROJECT DEVELOPMENT PROJECT AMONG DFI’S IN THE AMONG DFI’S IN THE ASIA PACIFIC REGIONASIA PACIFIC REGION

A PREMIUM HUMAN RESOURCE A PREMIUM HUMAN RESOURCE DEVELOPMENT PROGRAMDEVELOPMENT PROGRAM

ATTRACTING THE BEST AND THE ATTRACTING THE BEST AND THE BRIGHTEST TO JOIN DBPBRIGHTEST TO JOIN DBP

A CORPS OF DEDICATED, EFFICIENT A CORPS OF DEDICATED, EFFICIENT AND COMMITTED PUBLIC AND COMMITTED PUBLIC SERVANTSSERVANTS

DBP’S CORPORATE RE-BRANDING

DBP’S CORPORATE RE-BRANDING

DBP’S CORPORATE RE-BRANDING

FORWARD LOOKING

CORPORATE CULTURECORPORATE CULTURE

Competitive edgeCompetitive edge

Synthesis versusSynthesis versus

analysisanalysis

CORPORATE CULTURECORPORATE CULTURE

DEVELOPMENTDEVELOPMENT

Thank you!Thank you!