institute of manufacturing technology manufacturing

Institute of Manufacturing Technology

Manufacturing Information Technology Division

OSCA R&D Areas / ProgramsOSCA R&D Areas / Programs

Internet, Web, IT Technologiesemerging and standards

Enterprise Architecture& Framework

KnowledgeManagementInter-enterprise

Business Integration

Inter-enterprise models

•extended enterprise•supply chain•collaborative commerce

Portals

Programs•Inter-enterpriseBusiness Integration

•Knowledge Management

•e-Manufacturing



Collaborative Commerce Collaborative Commerce LandscapeLandscape

Collaborative CommerceProduct

Life-Cycle Mgmt

CPC

VPDM

ProjectLife-Cycle Mgmt

CSC

CCC

CPC = Collaborative Product CommerceCSC = Collaborative Service CommerceCCC = Collaborative Construction CommerceVPDM = Virtual Product Development Management Source: SouthWest Securities, 2000



Definitions: Definitions: Web SitesWeb SitesVirtual Community

• A portal that brings the community of users together, not just for doing business but for both online & off-line interactions & collaboration

• Promoting community “loyalty & togetherness” to retain customers / users

• Achieved by providing specialised & personalised applications

Portal

• A Web "supersite" that provides a variety of services

• Including search, email, discussion groups, directories & user-specific applications

Adapted from Tech Encyclopedia

Web-Site

• A site with web pages that provide information & limited interaction

• Including static pages & forms

• Eg: Company website

e-Business / c-Commerce e-Commerce / e-Business e-Marketing

Eye-ballsServicesRelationships



Focus is on ...

Target tosatisfy is ...

Business construct is ...

Which involves ...

And is facilitated by ... ERPERP

Enterprise

CustomerCustomer

Agile Manufacturin

g

JIT/LeanManufacturin

g

Manufacturing Enterprise EvolutionManufacturing Enterprise Evolution

1980’s1980’s

Enterprise Portal

Enterprise Portal

Extended Enterprise

End Customer

End Customer

Collaborative Processes

AgileSupply Chain

1990’s1990’s

VirtualVirtualCommunityCommunity

Value ChainValue Chain

Collaborative Collaborative CommerceCommerce

RelationshipRelationshipManagementManagement

C-CommerceC-CommercePortalPortal

C-CommerceC-CommercePortalPortal

Early 2000’sEarly 2000’s Late 2000’sLate 2000’s

CIMCIM

Manufacturing

ManagementManagement

JIT/Lean Manufacturin

g

Process Redesign


Gintic

e-Manufacturinge-Manufacturing

The application of e-business concepts & on-line technologies

to manufacturing business processes over a product life-

cycle to facilitate the building & maintenance of value chain

relationships



Portal for Value Chain Portal for Value Chain IntegrationIntegration

Repository of Component Information

StructuredQuery

Component Data,Technical Datasheets,CAD/CAM/CAE Models,Videos, etc

PurchaserDesigner

PDM

Procurement Engine

RFQ

Quotation

PurchaseOrder

ACK

OrderEnquiry

Order StatusDeliveryInvoice

Payment

Fulfilment Engine

Gintic - Confidential

ERP

Supplier #1 Supplier #n. . .

PDM

ERP

APS

MES

PDM

ERP

APS

MES

Distributor #1 . . .

ERP

Distributor #n

ERP



Data DictionaryData Dictionary Population of Database is Data Dictionary Dependent Same Data Dictionary is used for Search

Product_nXML

Import

e-Repository

DataDictionary

Search

Product HTMLPage



Supply Chain

Services

ComponentLibrary / Materials

Collaboration Infrastructure

Collaboration Management

Portals & ServicesPortals & Services• Data Exchange Services• Test Results/Reports• Software Distribution

• RFQ & Quotation Mgmt

• Procurement• Fulfilment• Order Tracking & Mgmt

• Logistics Tracking & Mgmt

• Component Repository

• Knowledge Repository

Resources

• Training & Courseware• Resource Sourcing• Information Hosting

• Collaborative Product Development

• EDM / PDM• Workflow Mgmt• Project Schedule & Cost Tracking

• User Account Mgmt• Internet Engineering Repository

• Product Data Administration

• Mobile Services• Utilities

Gintic - Confidential



Key Technologies for e-Key Technologies for e-ManufacturingManufacturing XML

– For Content Exchange– Need common, cross-application semantics

ASPs (Application Service Providers)– Deploy, host, manage & rent access to an

application from a centrally managed facility [IDC, 1999]

LDAP (Lightweight Directory Access Protocol)– ASP User Access Management

Wireless Web– Includes WAP/WML & Web phones– Ultimate impact is “spontaneous computing”

» Able to obtain real-time information at any time & any place



XML for Data SharingXML for Data Sharing

Supplier_1

Supplier_n

BMEcat

RosettaNet

Transl

ator

User_1 User_n

Gintic XML

Internet

e-Repository

Transl

ator



GartnerGroup’s definition holds that KM harvests and shares intellectual assets for breakthrough results in enterprise productivity and innovation.

KM is a discipline that promotes an integrated and collaborative approach to the creation, capture, organization, access and use of an enterprise’s intellectual assets.

This “knowledge” comes in many shapes and sizes. It can be stored in databases, printed on paper, integrated into enterprise policies or stored in an employee’s memory. Therefore, KM becomes the task of joining the tacit with the explicit Knowledge

Data

Info.Knowledge

Wisdom

???

DataData

InformationInformation

KnowledgeKnowledge

WisdomWisdom

UnderstandingUnderstanding

ConnectednessConnectedness

understandingunderstandingrelationsrelations

understandingunderstandingpatternspatterns

understandingunderstandingprinciplesprinciples



Knowledge Knowledge ManagementManagement

IT guru IT guru predictionspredictions

scaling/engineeringscaling/engineering lift offlift off1010 2020

Time (years)Time (years)

Maturity /Maturity / ProductivityProductivity

prototypingprototyping

Information ManagementInformation Management

Data ManagementData Management

Source:Korr InstituteSource:Korr Institute

Industry TrendIndustry TrendData Modeling

Info. ModelingInfo. Modeling

Enterprise ModelingEnterprise Modeling

Knowledge ??



Industry ApplicationIndustry Application

Health

Food

Media

Service

IT

Insurance

Finance

Utilities

AutomotiveReal Estate

Steel

GartnerGroup 2000

HIGH

LOW



KM Application Area to an KM Application Area to an EnterpriseEnterprise Knowledge in Process Organisational Memory Knowledge in Product &

Services Supplier Knowledge Market Insights Customer knowledge Enterprise Skills Audit Innovation Management of Project

& Proposal IT Integration Projects

Fundamental

Methodologies

Technologies



• Leading database management systems vendors claim they provide KM.

• Document management systems are being renamed to KM.

• KM is a social-techno process.

• Exercise machine does not equal exercise for the same reason that, KM technology does not equal KM,

• KM is something that people “do.” technology help.

Gartner'sGroup Magic Quadrant - 2000

Technologies of KM in the Technologies of KM in the marketmarket



KM Key Enabling KM Key Enabling MethodologiesMethodologies

Enterprise Knowledge Framework

Classification & Mapping Knowledge Modeling Enterprise Knowledge

Architecture




Enterprise Knowledge FrameworkReadiness Assessment Critical Success FactorsSkills AuditBenchmarking FrameworkEstablishing Requirements



Current Frameworks Reference Architecture(CIMOSA, PERA or GERAM)

4 VIEWS •Function•Information•Resource•Organization

Enterprise Knowledge Enterprise Knowledge FrameworkFramework

Current Frameworks DO NOT SUPPORT Current Frameworks DO NOT SUPPORT KM or Knowledge IntegrationKM or Knowledge Integration

Propose an Propose an Enterprise Framework / Reference Architecture Enterprise Framework / Reference Architecture

to support KM or KIto support KM or KILook beyond ERP-MES-SFC architectureLook beyond ERP-MES-SFC architecture

5th VIEW•Knowledge

Requirements Definition

Design Specification

Implementation Description

InformationView

ResourceView

OrganisationView

Function View

KnowledgeView

CIMOSACIMOSA ExtensioExtensionn

Enterprise Knowledge Framework



KM Key Enabling KM Key Enabling MethodologiesMethodologies Classification & Mapping

Structure fragmented pieces of information relevant to a particular enterprise or business process

Identify the artifacts (tools, templates, repositories/store) and resources (skills) they use

Key function for creating an enterprise knowledge portal



Automated Machine

Automated Machine

ERP

MESMES

MPS / FCS

Cell (SFC)Controller

PDM

Bu

sin

ess

Pro

cess

Act

ivit

y

Explicit Enterprise Modeling

Knowledge Management

Tacit

Meta Meta-Modeling

Enterprise Knowledge Modeling



PricewaterhouseCoopers

Knowledge Modeling Current models view at business process

functions and their related IT systems e.g. ERP, MES, PDM

Knowledge is embedded within business process flows. . .

Modeling business processes from a knowledge perspective -- how knowledge is generated and leveraged in each step in a work process to support decisions

Meta Meta-Modeling

“How did You Solve

that Problem?”

Explicit

Tacit




KM Key Enabling KM Key Enabling MethodologiesMethodologies Enterprise Knowledge Architecture

Develop an architecture that outlines the way people think and work.

Look beyond ERP-PDM-MES-SFC architecture

Focus on KM as a business driver not IT



Knowledge Architecture Knowledge Architecture

Knowledge asset as a competitive edge - Framework

discovery tools Collaborative technologies Groupware & intranets ERP, PDM, MES Etc.

Extended Enterprise ArchitectureExtended Enterprise Architecture

Knowledge Agile EnterpriseKnowledge Agile Enterprise

ApplicationsApplications& Tools& Tools

H/W & S/W InfrastructureH/W & S/W Infrastructure

BusinessBusinessProcessesProcesses

Business Business StrategyStrategy

Knowledge-based business processes - Modeling

Context-related knowledge store/repositories

KMS - Protals - Class. & Mapping

Knowledge agile enterprise - Architecture

Information ArchitectureInformation Architecture

Enterprise Knowledge Architecture

Met

hodo

logy

Tech

nolo

gy



Thank YouThank You

Discussion?Discussion?