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INSTITUTE OF AERONAUTICAL ENGINEERING (Autonomous) Dundigal, Hyderabad - 500 043 CIVIL ENGINEERING Tutorial Question Bank Course Name : Management Science Course Code : A40109 Class : IV B. Tech II Semester Branch : Civil Engineering Year : 2015 2016 Course Faculty : Mr. Suraj Baraik, Assistant Professor, Civil Engineering Department OBJECTIVES To introduce students to the basic concepts which are used for construction purpose. 1. How the wood, cement, admixtures is used for buildings and construction process. 2. To develop the building walls and foundations and how they are useful for buildings. 3. In these mainly we know about building arches, roofs, doors, windows and ventilators and how they are given for buildings. 4. To develop the form work and finishing work which is used for buildings and to solve the defects of building properties which are able to know with material 5. Painting is also taken for a beautiful looking structure for the good manner. 6. These courses explain about the material which we want to use and how we want to use and how to give a good building for ma using purpose. PART A (Short Answer Questions) S. No Question Blooms Taxonomy Level Course Outcome UNIT - I 1 Define management? Understand 1 2 Define organization? Remembering 1 3 Obtain the relation between management and organization? Remembering 1 4 Discuss the functions of management? Remembering 1 5 Discuss about fayols theory? Remembering 2 6 Discuss scientific management theory? Remembering 2 7 What is systems approaches management? Remembering 2 8 How you apply herzberg’s theory to FMCG industry? Understanding 4 9 What is autocratic leadership style? Understanding 1 10 Explain basic concepts of organization? Remembering 1 11 Define departmentation? Understand 1

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Page 1: INSTITUTE OF AERONAUTICAL ENGINEERING · 8 How you apply herzberg’s theory to FMCG industry? Understanding 4 9 What is autocratic leadership style? Understanding 1 10 Explain basic

INSTITUTE OF AERONAUTICAL ENGINEERING (Autonomous)

Dundigal, Hyderabad - 500 043

CIVIL ENGINEERING

Tutorial Question Bank

Course Name : Management Science

Course Code : A40109

Class : IV B. Tech II Semester

Branch : Civil Engineering

Year : 2015 – 2016

Course Faculty : Mr. Suraj Baraik, Assistant Professor, Civil Engineering Department

OBJECTIVES

To introduce students to the basic concepts which are used for construction purpose.

1. How the wood, cement, admixtures is used for buildings and construction process. 2. To develop the building walls and foundations and how they are useful for buildings.

3. In these mainly we know about building arches, roofs, doors, windows and ventilators and how they are given for

buildings.

4. To develop the form work and finishing work which is used for buildings and to solve the defects of building

properties which are able to know with material

5. Painting is also taken for a beautiful looking structure for the good manner.

6. These courses explain about the material which we want to use and how we want to use and how to give a good

building for ma using purpose.

PART – A (Short Answer Questions)

S. No Question Blooms

Taxonomy Level Course

Outcome

UNIT - I 1 Define management? Understand 1

2 Define organization? Remembering 1

3 Obtain the relation between management and organization? Remembering 1

4 Discuss the functions of management? Remembering 1

5 Discuss about fayols theory? Remembering 2

6 Discuss scientific management theory? Remembering 2

7 What is systems approaches management? Remembering 2

8 How you apply herzberg’s theory to FMCG industry? Understanding 4

9 What is autocratic leadership style? Understanding 1

10 Explain basic concepts of organization? Remembering 1

11 Define departmentation? Understand 1

Page 2: INSTITUTE OF AERONAUTICAL ENGINEERING · 8 How you apply herzberg’s theory to FMCG industry? Understanding 4 9 What is autocratic leadership style? Understanding 1 10 Explain basic

S. No Question Blooms

Taxonomy Level Course

Outcome

12 Define decentralization? Understand 1

13 What are the features of management? Remembering 1,2,3

14 Discuss Maslow’s theory. Remembering 1,2,3

15 What is democratic leadership style? Remembering 1,2,3

16 What is leadership & leadership style? Remembering 1,2,3

17 Discuss administrative management theory by Henri Fayol? Remembering 1,2,3

18 What is the importance of management? Remembering 1,2,3

19 What is top management level & its function? Remembering 1,2,3

20 What is social responsibility in management science Remembering 1,2,3

UNIT – II 1 What is organizational structure? Understand 4

2 Explain formal organizational structure. Remembering 4

3 Explain line and line & staff structure. Remembering 4

4 Discuss any 4 principle of organization. Understanding 4

5 Explain matrix structure. Understanding 4

6 What is inverted pyramid structure? Understand 4

7 What is virtual structure? Remembering 4

8 Explain committee organization. Remembering 4

9 What is design of organizational structure? Remembering 4

10 Explain informal organizational structure. Remembering 4

11 Discuss the comparison between formal & informal organization. Understanding 4

12 Classify organization on basis of authority relationship. Remembering 4

13 List out 2 merits and 2 demerits of line organization. Remembering 4

14 Discuss 4 merits of functional organization Remembering 4

15 Discuss merits & demerits of project organization. Remembering 4

16 What is cellular organization? Understand 4

17 Explain departmentation. Remembering 4

18 Explain method of departmentation by function & by product. Remembering 4

19 Explain briefly boundary less organization Remembering 4

20 Explain briefly team structure. Remembering 4

UNIT – III 1 Discuss the differences between job and batch production? Remembering 5,6

2 Write is plant layouts? Analyzing 5,6

3 Define the term TQM? Remembering 5,6

4 What are the advantages and disadvantages of BPR? Understanding 5,6

5 Explain the steps involved in method study? Remembering 5,6

6 Compare the terms work and method study? Remembering 5,6

7 What are the advantages of ABC analysis? Remembering 5,6

8 Compare bincard and material requistion note? Understanding 5,6

9 State marketing strategies based on PLC? Understanding 5,6

Page 3: INSTITUTE OF AERONAUTICAL ENGINEERING · 8 How you apply herzberg’s theory to FMCG industry? Understanding 4 9 What is autocratic leadership style? Understanding 1 10 Explain basic

10 Discuss different channels of distribution? Analyzing 5,6

11 What is plant location? Analyzing 5,6

12 What are the factors affecting plant location? Remembering 5,6

13 Explain fixed position layout. Remembering 5,6

14 Discuss any 4 factors affecting plant layout. Remembering 5,6

15 What are the advantages and disadvantages of mass production? Remembering 5,6

16 Define the term work study & method study. Remembering 5,6

17 Explain statistical quality control. Remembering 5,6

18 Explain Acceptance sampling. Understanding 5,6

19 What is micro motion study and film analysis? Understanding 5,6

20 Explain performance rating. Understanding 5,6

UNIT – IV 1 Define material management and its objective. Remembering 7,8

2 What are the functions of material management? Remembering 7,8

3 What is ABC ANALYSIS? Remembering 7,8

4 What is EOQ? Remembering 7,8

5 Explain Method of issuing materials. Remembering 7,8

6 What is Function of store? Remembering 7,8

7 What is inventory and inventory control? Remembering 7,8

8 Explain FIFO. Remembering 7,8

9 Explain LIFO. Understanding 7,8

10 Write notes on. i. Simply average price method

ii. Weighted average price method

Remembering 7,8

11 What are the steps in purchasing process? Remembering 7,8

12 What is store management? Remembering 7,8

13 Explain the term purchase order. Remembering 7,8

14 Compare selling and marketing. Remembering 7,8

15 Explain the term marketing research. Remembering 7,8

16 Discuss manufacture – customer channel of distribution Remembering 7,8

17 What is marketing mix? Remembering 7,8

18 List out the steps involved in Marketing function Remembering 7,8

19 What is Invoice? Understand 7,8

20 Explain the term bin card. Understand 7,8

UNIT - V 1 Define HRM? Remembering 9,10

2 Define Personnel management? Analyzing 9,10

3 Compare HRM vs PMIR? Understanding 9,10

4 What are the advantages of Training and development programmes?

Remembering 9,10

5 What are the rules to be considered in performance appraisal? Remembering 9,10

6 Discuss the steps in selection process? Remembering 9,10

Page 4: INSTITUTE OF AERONAUTICAL ENGINEERING · 8 How you apply herzberg’s theory to FMCG industry? Understanding 4 9 What is autocratic leadership style? Understanding 1 10 Explain basic

7 What are the different types of training methods? Remembering 9,10

8 What are the steps involved in setting up grivenanceredressal machinery?

Remembering 9,10

9 Discuss about wage and salary administration? Remembering 9,10 10

Explain methods of merit rating? Remembering 9,10

11 Define the term job analysis. Remembering 9,10

12 Explain the term Job Description. Remembering 9,10

13 What is manpower planning? Remembering 9,10

14 What are the objectives of manpower planning? Remembering 9,10 15 Write notes on

i. Recruitment ii. Selection

Remembering 9,10

16 What are the stages involved in selection process? Remembering 9,10

17 What is training and methods of training? Remembering 9,10

18 Explain the term Grievance handling. Remembering 9,10

19 Explain the term performance appraisal Remembering 9,10 20 What are the objectives of job evaluation? Remembering 9,10

UNIT VI

1 Define network analysis? Remembering 9,10

2 What are the rules for drawing networks? Remembering 9,10

3 State optimum duration and cost? Remembering 9,10

4 Define cost slope? Remembering 9,10

5 Discuss probability of completing the project within given time? Remembering 9,10 6 Define critical path? Remembering 9,10

7 Discuss direct and indirect cost? Remembering 9,10

8 Discuss different time estimates in PERT? Remembering 9,10

9 What are the features of network analysis? Remembering 9,10

10 What is grantt’s bar chart? Remembering 9,10 11 What is milestone chart? Remembering 9,10

12 What is PRET? Remembering 9,10

13 Discuss any 4 basic CPM terminology. Remembering 9,10

14 What is float? Remembering 9,10

15 What are the different types of floats? Remembering 9,10 16 What is project crashing? Remembering 9,10

17 What are direct cost and indirect cost? Remembering 9,10

18 What is cost slope? Remembering 9,10

19 Explain the term crashing of network. Remembering 9,10

20 Explain the term project cost analysis. Remembering 9,10 UNIT VII

1 Define the terms mission and goal? Creating 1,2,3

2 Describe elements of corporate planning process? Understanding 1,2,3

3 Explain value chain analysis? Creating 1,2,3

Page 5: INSTITUTE OF AERONAUTICAL ENGINEERING · 8 How you apply herzberg’s theory to FMCG industry? Understanding 4 9 What is autocratic leadership style? Understanding 1 10 Explain basic

4 Define SWOT analysis? Remembering 1,2,3

5 What are the steps involved in strategy formulation? Analyzing 1,2,3

6 What are the advantages of balanced score card? Understanding 1,2,3

7 Elaborate bench marking? Remembering 1,2,3

8 What are the uses of environmental scanning? Creating 1,2,3

9 What is corporate planning? Remembering 1,2,3

10 Define the term Strategy? Understanding 1,2,3

11 List out the basic steps of strategic management process. Understanding 1,2,3

12 What is environmental scanning? Creating 1,2,3

13 What is external environmental analysis? Understanding 1,2,3

14 Define the term strategy formulae. Creating 1,2,3

15 Explain formulae strategic objective in strategic management process Remembering 1,2,3

16 Define the term Policy. Analyzing 1,2,3

17 Define the term purpose in strategic management. Understanding 1,2,3

18 What is strategic advantage profile? Remembering 1,2,3

19 What is functional area profit? Creating 1,2,3

20 Define the term environmental diagnosis. Remembering 1,2,3

UNIT VIII

1 What is contemporary management practices? Understanding 1,2,3

2 What is total quality management? Creating 1,2,3

3 What is capability maturing model? Understanding 1,2,3

4 What is business process outsourcing (BPO)? Creating 1,2,3

5 Define business process re-engineering (BPR).

Remembering 1,2,3

6 Define enterprise resource planning (erp). Analyzing 1,2,3

7 Define the term end use computing. Understanding 1,2,3

8 What is material requirement planning? Remembering 1,2,3

9 Define the term total quality management. Creating 1,2,3

10 What is the definition of six sigma. Remembering 1,2,3

11 What is capability maturing model? Understanding 1,2,3

12 What are the different levels in capability maturing model? Understanding 1,2,3

13 What is supply chain management? Creating 1,2,3

14 Define the term bench marking. Understanding 1,2,3

15 Define the term balance scorecard. Creating 1,2,3

16 Define the term performance management. Remembering 1,2,3

17 What are the different categories of BPO? Analyzing 1,2,3

18 Explain the term just-in-time. Understanding 1,2,3

19 What are the objectives of material requirement planning? Remembering 1,2,3

20 Explain the term value chain analysis. Creating 1,2,3

Page 6: INSTITUTE OF AERONAUTICAL ENGINEERING · 8 How you apply herzberg’s theory to FMCG industry? Understanding 4 9 What is autocratic leadership style? Understanding 1 10 Explain basic

PART – B (Long Answer Questions)

S. No Question Blooms

Taxonomy Level

Course

Outcome

UNIT – I 1 Define management. Explain its nature and features? Creating 1,2,3

2 Discuss the challenges to management in the new millennium? Understanding 1,2,3

3 Explain the importance of management. Are management and administration similar? Discuss.

Creating 1,2,3

4 Explain the different views expressed on the functions of management? Remembering 1,2,3

5 Give a brief account of the developments in management thought during human relations period?

Analyzing 1,2,3

6 Explain and evaluate the process of scientific management? Understanding 1,2,3

7 Explain the concept of social responsibility. Explain the activities of any four of the business organizations?

Remembering 1,2,3

8 Discuss the utility of organization structure in an organization? Creating 1,2,3

9 Discuss 14 principles of management? Remembering 1,2,3

10 Briefly explain Taylor’s experiment. Understanding 1,2,3

11 Explain Douglas McGregor’s theory X and theory Y Understanding 1,2,3

12 Briefly explain Taylor’s experiment. Creating 1,2,3

13 Explain Hisenberg two factor thory of motivation Understanding 1,2,3

14 Discuss the various characteristic of management? Remembering 1,2,3

15 Discuss the importance of management. Creating 1,2,3

16 What are the various levels of management? Explain the members and function.

Remembering 1,2,3

17 Discuss Maslow’s theory of human needs. Remembering 1,2,3

18 Discuss the function of managements Remembering 1,2,3

19 Define leader & leadership styles. Write about different types of leadership style.

Remembering 1,2,3

20 Discuss the social responsibility of a company or a organization. Understanding 1,2,3

UNIT – II

1 What is designing organizational structures?

Remembering 4

2 What are the various process of organization? Remembering 4

3 Explain the principles of organization. Creating 4

4 What are different type Of Organization? Understanding 4

5 What is functional organization.Explain. Remembering 4

6 Explain line and staff organization. Explain its merits and demerits. Understanding 4

7 Explain project organization. Remembering 4

8 What is committee organization? Remembering 4

9 What is matrix organization? Write down its merits and demerits. Remembering 4

Page 7: INSTITUTE OF AERONAUTICAL ENGINEERING · 8 How you apply herzberg’s theory to FMCG industry? Understanding 4 9 What is autocratic leadership style? Understanding 1 10 Explain basic

10 What are the merits and demerits of Line organization? Remembering 4

11 What is Functional organization? Write the merits and demerits of functional Organization.

Remembering 4

12 What are the modern trends in organizational structure design? Creating 4

13 Explain Boundaryless Organization and inverted Pyramid. Creating 4

14 What is Departmentation? What are the various methods of departmentation?

Understanding 4

15 What is virtual organization? Write its advantages and disadvantages. Remembering 4

16 What is cellular organization? What are the merits and demerits. Understand 4

17 What are formal organizational structure and informal organizational

structure? write the comparison between them.

Remembering 4

18 Explain Line organizational. Remembering 4

19 Explain Team Structure. Creating 4

20 Explain the difference between cellular organization and boundaryless organization.

Remembering 4

UNIT III

1 Define productivity and production. explain how productivity can be enhanced in Indian industry?

Apply, Create 5,6

2 What do you understand by work measurement? Understanding 5,6

3 What do you understand by plant layout? Explain its systems? Understanding 5,6

4 Define method study how do you carry it out? Understanding 5,6

5 Discuss in detail control charts for variables? Understanding 5,6

6 Explain Demings contribution to quality? Remembering 5,6

7 What do you understand by EOQ? Derive a formula to determine it? Understanding 5,6

8 Discuss various stages in PLC. Why it is essential for the marketer to his product or service?

Understanding 5,6

9 Discuss briefly the functions of marketing? Understanding 5,6

10 Discuss briefly the functions of marketing? Explain the procedure involved in method study?

Understanding 5,6

11 What is plant location? what are the factors that affect plant location? Understanding 7,8

12 Write notes on i. Principles of plant layout

ii. Productivity

Remembering 7,8

13 What is job production and batch production? Write down the advantages and disadvantages of it.

Understanding 7,8

14 Explain mass production. Write the advantages and disadvantages of mass production.

Remembering 7,8

15 Define the following terms i. work study

ii. method study iii. work measurement iv. procedure for method study

Understanding 7,8

16 Explain acceptance sampling, operating characteristic curve & OC curve.

Remembering 7,8

17 Explain the basic procedure involved in method study and work measurement.

Understanding 7,8

Page 8: INSTITUTE OF AERONAUTICAL ENGINEERING · 8 How you apply herzberg’s theory to FMCG industry? Understanding 4 9 What is autocratic leadership style? Understanding 1 10 Explain basic

18 Explain statistical quality control. Remembering 7,8

19 What are the different types of statistical quality control? Understanding 7,8

20 Explain in detail : i. Sampling plans,

ii. confidence limit iii. control limit

Remembering 7,8

UNIT IV 1 Write detail definition on material management. What are the

objectives of material management? Remembering 7,8

2 What is inventory control? What are the objectives of inventory control?

Understanding 7,8

3 What is ABC analysis? Understanding 7,8

4 Define the term economic order quantity (EOQ). Understanding 7,8

5 What are the Method of pricing the materials issued?

Applying 7,8

6 Explain in detail the term purchasing process. Understanding 7,8

7 What is inventory management system? What are the variables on which it is determined?

Remembering 7,8

8 What is purchasing? What are the objectives of purchasing? Understanding 7,8

9 What is store management? What are the objectives of store management?

Remembering 7,8

10 Define the term i. material requisition note

ii. purchase order iii. invoice

Understanding 7,8

11 Explain the term

i. good received note ii. good returned note

iii. stores ledger account

Remembering 7,8

12 Explain the term marketing? Write comparison between marketing and selling.

Understanding 7,8

13 Explain in detail marketing function. Remembering 7,8

14 Explain in detail product life cycle. Understanding 7,8

15 What is channel of distribution? What are the different types of channels of distribution?

Remembering 7,8

16 Explain the term i. early growth

ii. rapid growth iii. maturity

Understanding 7,8

17 Explain the following terms i. Simple averaged price

ii. LIFO iii. FIFO

Remembering 7,8

18 Write notes in detail about inventory ordering cost and inventory carrying cost.

Understanding 7,8

19 Explain in detail what are the objectives of material management? Remembering 7,8

Page 9: INSTITUTE OF AERONAUTICAL ENGINEERING · 8 How you apply herzberg’s theory to FMCG industry? Understanding 4 9 What is autocratic leadership style? Understanding 1 10 Explain basic

20 Define the term i. Manufacturer – customer distribution channel

ii. Manufacturer – wholesaler – retailer – customer distribution channel

Understanding 7,8

UNIT- V

1 What are the principles of man manpower planning? How do you apply these in MNC?

Understanding 7,8

2 Compare PM v/s HRM? Remembering 7,8

3 Define merit rating explain and evaluate any four methods of it? Understanding 7,8

4 Distinguish between job evaluation and job specification? Remembering 7,8

5 List out the various types in latest recruitment methods? Understanding 7,8

6 Write different methods in performance management system? Remembering 7,8

7 Discuss capability maturity model(CMM)? Understanding 7,8

8 Define the term PMIR. What are the features in PMIR? Remembering 7,8

9 What are the characteristic of personal management? Understanding 7,8

10 Explain in detail the functions of personal management. Remembering 7,8

11 List out the comparison between managerial function and operative function

Understanding 7,8

12 Explain the term i. Job analysis

ii. Job description iii. Job specification

Remembering 7,8

13 What is manpower planning? What are the objectives of manpower planning?

Understanding 7,8

14 Explain the term training. What are the methods of training? Remembering 7,8

15 Explain the following terms; i. Placement

ii. Promotion iii. Demotion iv. Transfer v. Absenteeism

Understanding 7,8

16 What is performance appraisal? Why performance appraisal is important?

Remembering 7,8

17 What is job evaluation? What are the objectives, advantages & disadvantages of job evaluation?

Understanding 7,8

18 How method of job evaluation is classified? Remembering 7,8

19 What is merit ranking? What are the objectives of merit ranking?

Understanding 7,8

20 Explain the various methods of merit ranking. Remembering 7,8

Page 10: INSTITUTE OF AERONAUTICAL ENGINEERING · 8 How you apply herzberg’s theory to FMCG industry? Understanding 4 9 What is autocratic leadership style? Understanding 1 10 Explain basic

UNIT VI

Create a PERT network for the following project: Understand 6

A is the first event and J the end event

J is a successor event to F

1 C and D are successor events to B

D is a f occur after predecessor event to G

E and F occur after event C

E precedes F

C restrains the occurrence of G and G precedes H

H follows F

H precedes J

2 Create the network for the following project and number the Remember 2

events

Event Preceded Event Preceded

number by number by

A Star event- G E

B

A

H

G,E

B

C

D,F,H

B

D

K

C,J

D

E

L

K

B

F

M

J

3 Create the network from the following information Understand 4

Events number Predecessor

A 1-2

JNTU

B 1-3

C 1-4

D 2-5

E 3-5

F 4-6

G 5-6

Find out the PERT,CPM, EST, LFT and SLACK?

4

A small engineering project consists of six activities. The three time estimates in number days for each activity are given below.

Apply 4

Activity to tm tp

Page 11: INSTITUTE OF AERONAUTICAL ENGINEERING · 8 How you apply herzberg’s theory to FMCG industry? Understanding 4 9 What is autocratic leadership style? Understanding 1 10 Explain basic

1-2 2 5 8

2-3 1 1 1

3-5 0 6 18

5-6 7 7 7

1-4 3 3 3

4-5 2 8 14

Find out:

1. Calculate the values of expected time (te),each activity And S.D variance(σt (v

2. Draw the network diagram and mark te on each activity

3. Calculate EST and LFT and mark them on the net work diagram

4. Calculate total slack for each activity

5. Identify the critical path and mark on the net work diagram

6. Probability of completing project in 25 days.

5 Distinguish between PERT and CPM?

Understand

3

6 Define the term network analysis. What are the features of network analysis?

7 What is grantt’s bar chart? What are the limitations of grantt’s bar chart?

8 Explain the term PRET & CPM. What are the application of PRET & CPM

9 What is project crashing? What is project cash and how it’s classified?

10

Explain the following terms i. Normal cost & normal time

ii. Crash cost & crash time iii. Crash slope

11 Explain the PRET basic terminology.

12 Explain CPM basic terminology.

13 List out the similarities and difference between PRET & CPM.

14 Explain in detail about project cost analysis.

15 What is programme evaluation and review technique (PERT) and what is its importance

UNIT VII

1 Is there any link between mission, goal, objective, strategy and programmes in an industrial environment? Illustrate.

2 Explain the concept of corporate planning? Discuss the essential steps in corporate planning through a flow chart?

3 Discuss about environmental scanning?

4 What are the internal factors that need to be examined for the firm to assess its strengths and weaknesses?

5 Identify the factors that are to be external diagnosed in environment to

Page 12: INSTITUTE OF AERONAUTICAL ENGINEERING · 8 How you apply herzberg’s theory to FMCG industry? Understanding 4 9 What is autocratic leadership style? Understanding 1 10 Explain basic

make enough ground for strategy formulation. Illustrate properly?

6 Identify and discuss the stages in the processes of strategy formulation and implementation?

7 Explain and illustrate how the corporate companies formulate strategies in globalization?

8 Explain the term in detail Corporate planning.

9 What is strategic management process? Explain the basic steps

involved in it

10 Explain environmental scanning process.

11 Explain in detail about internal environmental analysis and diagnosis.

12 Explain external environmental analysis and diagnosis.

13 What is strategy formulation?

14 What are the various elements of Corporate planning process?

15 Explain in detail SWOT analysis.

16 Why strategic formulation is an important phase in corporate planning?

UNIT VIII

1 Discuss briefly about value chain analysis?

2 What do you understand by balanced score card how it is useful for management?

3 Write a short note on generic strategy alternatives?

4 Explain Total Quality Management.

5 Explain in detail management information system.

6 Explain in detail the basic concepts of Just – in – time(JIT) system.

7 Explain Six sigma and Capability maturity Model(CMM) level.

8 What is supply chain management & enterprise resource planning?

9 What are the different levels in CMM level?

10 What is Business process outsourcing (BPO) and how they are categorized?

11 Explain in detail business process re-engineering (BPR).

12

Define the term 1. Bench marking. 2. Balance scorecard. 3. Performance management.

13

What are the advantages of balanced score card? Elaborate bench marking?

14 What are the advantages of balanced score card? Elaborate bench marking?

15 Explain in detail

i. Benchmarking ii. Balanced score card

16 Explain the term value chain analysis.

17 What is Business process Re-engineering 5S model

18 Explain deming’s PDCA cycle?