Institute for Healthcare ImprovementLeanne Fleming, Jakob Smith, Craig Peters

Who Are We?

Independent not-for-profit organization

Based in Cambridge, Massachusetts.Officially founded in 1991Led by Dr. Don Berwick, work began in the

late 1980sas part of the National Demonstration Project on

Quality Improvement in Health Care

(Photo retrieved from http://www.ihi.org/education/ihiopenschool/resources/pages/profilesinleadershipdonberwick.aspx)

Why do we have IHI?

We are focused on motivating and building the will for change, partnering with patients and healthcare professionals to test new models of care, and ensuring the broadest adoption of best practices and effective innovations.

We are an institute without walls, and together, we work as a cohesive

unit with, common knowledge, common systems and unconditional teamwork. In all we do, we adhere to the principle of “all teach, all learn.”

What is our purpose?

● Our vision: Everyone has the best care and health possible.

● Our mission: Improve health and health care worldwide

● Our goal: Build practical improvement capability based on the science of improvement into every organization, health care executive, and professional, while driving innovation to dramatically improve performance at all levels of the health care system.

IHI's work is focused in five key areas:

Improvement Capability

Person- and Family-Centered Care

Patient Safety

Triple Aim for Populations

Quality, Cost, and Value

IHI Triple Aim

Improving the patient experience of care (including quality and satisfaction);

Improving the health of populations; and

Reducing the per capita cost of health care.

IHI Triple Aim

Incorporating Triple Aim

Most systems no one is responsible for all three measures

Change requires a systematic approach

Adaption scale for local needs

IHI Triple Aim

Initial Concepts to Start with:

Focus on Individuals and Families

Redesign of primary care services

Population health management

Cost control platform

System integration and execution

Improvement Capability

Building science-based improvement

Arming future doctors and nurses and others preparing for careers in health care with quality improvement knowledge

Expanding the capability of middle managers and other operational leaders to guide and support front-line improvement

Providing individuals, professional groups, organizations, and whole systems with the right “dose” of improvement capability to drive results

Courses Offered ThroughIHI Open School

An innovative learning community

Free online courses

Virtual Training; In-person Training; Audio Program

Earn certificates

Network with peers and experts

Gain confidence and skills to change healthcare

Quality Improvement, Patient Safety, and other areas

Course Information

Courses are broken into digestible, 15- to 40-minute lessons

Designed for busy learners and educators

For a well-rounded introduction to essential concepts, we recommend our Basic Certificate in Quality and Safety.

Course Information

100 = Introductory concepts for all health care audiences

200 = Intermediate concepts and specialized topic areas

300 = Project-based learning

Certificate

● Basic Certificate in Quality and Safety○ The Open School offers a certificate of completion to

learners who complete 13 essential courses:○ QI 101–105, PS 101–105, TA 101, PFC 101, & L 101

Visit ihi.org/education/ihiopenschool/coursesfor more information about Open School

References

IHI Home Page. (2016). Retrieved October 25, 2016, from http://www.ihi.org/

Overview. (2016). Institute for Healthcare Improvement. Retrieved October 31, 2016, from http://www.ihi.org/education/ihiopenschool/Courses/Pages/default.aspx