Instant Productivity with YammerChristian BuckleyOffice 365 MVP and Managing Director, Americas at GTconsult

Christian BuckleyManaging Director, Americas

www.buckleyplanet.com

@buckleyplanet

cbuck@gtconsult.com

Summary

Wondering where to begin with Yammer and what steps you can take to quickly realize its business benefits? This session will help you understand WHY and HOW Yammer can improve productivity, walking you through several tips and tricks for getting the most out of the platform.

According to Gartner, over 75% of Fortune 1000 companies will have undertaken some kind of online social-networking initiative for marketing or customer relations purposes this year.

According to an Avanade study looking at social use for Information Workers:

Social technologies make their jobs more enjoyable (66%)

And more productive (62%)

And help them get work done faster (57%)

Of the businesses using social collaboration tools, 82% want to use them more in the future

InformationWeek article on Avanade study http://ubm.io/17WDTQs

Social in Yammer

Features

• Community• Social tagging• Easily share content

and activities• Follow people, groups,

announcement and tags• Activity streams• Profiles

Benefits

• Quickly build community• Internal and external

communication• Powerful search• Integration into O365

How are businesses using Yammer to improve productivity?

Community Building

Thought Leadership

Seeding Innovation

Partner Development

Customer Enablement

Click icon to add picture

10 Tips for Instant Yammer Productivity

1. Don’t let questions or comments go unanswered

2. Track important conversations using Bookmarks

3. Pull people into a conversation

4. Redirect conversations using Share

5. Use the Announcements

6. Use the polling feature

7. Recognize someone

8. Create external networks to collaborate with partners and customers

9. Host a YamJam

10. Embed your Groups in SharePoint

Want to modify the embed feed?

• www.yammer.com/widget/configure

Changes the size, header and footer, and other elements before you add to SharePoint

The overall goal of social is to reach business goals

This list actually goes to 11

Wait!

11. Join relevant networks

• www.yammer.com/itpronetwork

• www.yammer.com/spyam

• Local and Internal user groups

• Industry-related groups

• LinkedIN groups

Sign up and get started with Yammer www.yammer.com1

Enterprise Social Resource Center http://enterprisesocial.com 2

Check out the Success Center http://success.office.com 3

Next Steps

Office365Technical Network

Join the conversation!Share tips and best

practices with other Office 365 expertshttp://aka.ms/

o365technetwork

Enterprise Social Resource Center

Customer testimonials sharing success stories with Enterprise Social

Tailored guidance for line-of-business leads: Executives, HR, IT, Sales, Marketing, Customer Support

Educational content on the business value and benefits of Enterprise Social

www.enterprisesocial.com

Learn how social software can help your business

Office 365 CustomerSuccess Center

success.office.com

Scenarios inspire people to work in new ways using Office 365, along with related communication kits to support adoption.

Scenarios

A four-step approach to drive adoption supported by downloadable templates and best practices.

Methodology

Featured adoption communities where you can learn from your peers and adoption experts.

Communities

Helpful resources to learn about other customer stories and special offers to make it easier to get started.

Resources

Learn how to get the most out of Office 365, quickly get your team onboard, and drive adoption.

Further Reading on Social

Success Measurement of Enterprise Social Networks provides a framework for defining your social measurements

Linked: How Everything Is Connected to Everything Else and What It Means for Business, Science, and Everyday Life by Albert-Laszlo Barabasi (2003).

Six Degrees: The Science of a Connected Age by Duncan J. Watts (2004). Watts was really the one who brought network science into the mainstream, and was bleeding-edge content at the time when LinkedIn, MySpace, Ryze, Friendster and others were in full swing, prior to the era of Facebook and Twitter. A must-read.

Connected: The Surprising Power of Our Social Networks and How They Shape Our Lives -- How Your Friends' Friends' Friends Affect Everything You Feel, Think, and Do by Nicholas A. Christakis and James H. Fowler (2011) is an in-depth look at the power and possibilities of social influence, and specifically talk about the strength of a network over that of the individual.

Return On Influence: The Revolutionary Power of Klout, Social Scoring, and Influence Marketing by Mark Schaefer (2012) contains a lot of marketing fluff, in my opinion, but does a good job of outlining the strengths of various tools and consumer websites that create and monitor social influence data points.

Understanding Social Networks: Theories, Concepts, and Findings by Charles Kadushin (2011) is more of a deep dive into the social networking platforms. There’s a lot to be learned about how these sites work, and what you can then translate into internal systems or strategies, such as through your gamification strategies.

Bursts: The Hidden Patterns Behind Everything We Do, from Your E-mail to Bloody Crusades by Albert-Laszlo Barabasi (2011)

You may also be interested in a blog post by Rebecca Murphy entitled 10 Vital Steps to Building Social Influence, which begins with a link to a study that shows people do, indeed, consider popularity and influence to be two different things.

Christian BuckleyOffice 365 MVP andManaging Partner, Americas at GTconsult

cbuck@GTconsult.com@buckleyplanet/IN/ChristianBuckleywww.GTconsult.com

Thank you!5 Power User Tips For Yammer http://bit.ly/1brTc4O5 Additional Power User Tips For Yammer http://bit.ly/1fsuuR8 Another 5 Yammer Power User Tips http://bit.ly/1hcHIm4