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TRANSCRIPT
Portland State UniversityPDXScholar
Online Northwest
Feb 5th, 11:00 AM - 12:00 PM
Instant Messaging Transcripts: Pilot Project and Request forCollaboratorsHeidi SeniorUniversity of Portland
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Senior, Heidi, "Instant Messaging Transcripts: Pilot Project and Request for Collaborators" (2010). Online Northwest. 5.http://pdxscholar.library.pdx.edu/onlinenorthwest/2010/Presentations/5
Instant Messaging Transcripts
Pilot Project and Request for Collaborators
Heidi SeniorUniversity of Portland
Chronology
•Spring 2007 IM service launched
•Spring 2009 Meebo Notifier
•Summer 2009 Widget locations expand
Chronology
•Spring 2007 IM service launched
•Spring 2009 Meebo Notifier
•Summer 2009 Widget locations expand
Until October 2009: Transcripts copied & pasted into Word file
Since then: kept in Libstats
Basic Statistics:
•Date / Day of Week
•Time of Day
•Time to reference desk reply
•Length of conversation
•MeeboGuest or Personal Account?
Basic Statistics:
•Date / Day of Week
•Time of Day
•Time to reference desk reply
•Length of conversation
•MeeboGuest or Personal Account?
83
77
49
48
44
2826
MondayTuesdayWednesdayThursdaySundayFridaySaturday
FY 2009 Questions Received by Day of Week
83
77
49
48
44
2826
MondayTuesdayWednesdayThursdaySundayFridaySaturday
FY 2009 Questions Received by Day of Week
0
5
10
15
20
25
30
35
40
12‐1 1‐2 2‐3 3‐4 4‐5 5‐6 6‐7 7‐8 8‐9 9‐10 10‐11 11‐12
FY 2009 IM Questions Received after Noon
0
5
10
15
20
25
30
35
40
12‐1 1‐2 2‐3 3‐4 4‐5 5‐6 6‐7 7‐8 8‐9 9‐10 10‐11 11‐12
FY 2009 IM Questions Received after Noon
0
5
10
15
20
25
30
35
40
12‐1 1‐2 2‐3 3‐4 4‐5 5‐6 6‐7 7‐8 8‐9 9‐10 10‐11 11‐12
FY 2009 IM Questions Received after Noon
Impact of Meebo Notifier in FY 2009:
Avg response lag prior to 3/26/09 1.95
Remainder of fiscal year: 1.80
FY 10, to 10/30/09 1.41
% of "Immediate" or 1-minute replies prior: 72%
Remainder: 82%
FY 10, to 10/30/09 86%
0
50
100
150
200
250
FY 2009 Questions by Category
Number ofQuestions
Ryan, J., Daugherty, A. L., & Mauldin, E. C. (2006). Exploring the LSU libraries’ virtual reference transcripts:An analysis. Electronic Journal of Academic and Special Librarianship, 7(3): n.p. Retrieved fromhttp://southernlibrarianship.icaap.org
0
50
100
150
200
250
FY 2009 Questions by Category
Number ofQuestions
Ryan, J., Daugherty, A. L., & Mauldin, E. C. (2006). Exploring the LSU libraries’ virtual reference transcripts:An analysis. Electronic Journal of Academic and Special Librarianship, 7(3): n.p. Retrieved fromhttp://southernlibrarianship.icaap.org
0
50
100
150
200
250
FY 2009 Questions by Category
Number ofQuestions
Ryan, J., Daugherty, A. L., & Mauldin, E. C. (2006). Exploring the LSU libraries’ virtual reference transcripts:An analysis. Electronic Journal of Academic and Special Librarianship, 7(3): n.p. Retrieved fromhttp://southernlibrarianship.icaap.org
Style, 57
UP, 24
ILL, 20Circ Policies, 18
Collection, 15
Reserves, 15
Summit, 6
RefWorks, 6
Graphics Lab, 6
Librarians, 6Ebsco, 5
Technology, 4
Oregonian, 3
Hours, 2ATLA, 3Other (hiring, quiet zones,
misc. databases), 8
FY 2009 Number of Informational Questions
Style, 57
UP, 24
ILL, 20Circ Policies, 18
Collection, 15
Reserves, 15
Summit, 6
RefWorks, 6
Graphics Lab, 6
Librarians, 6Ebsco, 5
Technology, 4
Oregonian, 3
Hours, 2ATLA, 3Other (hiring, quiet zones,
misc. databases), 8
FY 2009 Number of Informational Questions
Style, 57
UP, 24
ILL, 20Circ Policies, 18
Collection, 15
Reserves, 15
Summit, 6
RefWorks, 6
Graphics Lab, 6
Librarians, 6Ebsco, 5
Technology, 4
Oregonian, 3
Hours, 2ATLA, 3Other (hiring, quiet zones,
misc. databases), 8
FY 2009 Number of Informational Questions
Next Steps• Use of “computer mediated communication” (Maness, 2008)
• Evidence of effective reference behaviors (Ronan et al., 2006)
Maness, J. M. (2008). A linguistic analysis of chat reference conversations with 18‐24 year‐old college students. Journal of Academic Librarianship, 34(1), 31‐38.
Ronan, J., Reakes, P., & Ochoa, M. (2006). Application of reference guidelines in chat reference interactions: A study of online reference skills. College & Undergraduate Libraries, 13(4), 3‐23. doi:10. 10.1300/J106v13n04̱02
